Help and Support Resources
If the information provided with your VAIO
®
computer does not provide an immediate solution or you would like to get direct
support, try these help and support resources.
Software Help and Support
The contact and support information for the preinstalled software on your system is located in the online specifications
sheet. Software support is free of charge for 90 days after the original date of purchase.
Your computer may not be supplied with all of the software discussed in this section, depending on the system
configuration you purchased. To view the specific software preinstalled on your computer, see the online specifications
sheet.
Sony Computing Support Web site
Online help and support are available 24 hours a day, seven days a week, when you visit the Sony Computing Support
Web site. You can access the Web site at
http://www.sony.com/pcsupport
.
The Sony Computing Support Web site provides:
Information about your specific model computer, such as
hardware and software specifications.
upgrade and maintenance procedures.
safety and legal information.
quick solutions to common problems.
An automated tutorial library that contains interactive, easy-to-understand lessons on using your computer's
hardware and software features.
Links that enable you to:
quickly find the nearest Sony service center locations.
arrange for repairs or check repair status.
review warranty information.
e-mail your question or comments to the Sony Customer Information Services Center.
check pricing and availability for products, accessories and parts, as well as purchase online.
access the Sony Solutions Knowledge Base, a database that contains answers to many frequently asked
questions.
Sony Customer Information Services Center
If other support options do not resolve your issue, you can contact a Sony Support representative directly.
Before making a call to the Sony Customer Information Services Center, have this basic information readily available.
1.
VAIO
®
computer system type
2.
Model number
3.
Serial number
1
Example:
4.
Operating system
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