Sony UP-D21MD, Instructions For Use Manual

Page: 15 / 19

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Troubleshooting / Indicators on the Front Panel
15
Troubleshooting
The following troubleshooting checks will help you
correct the most common problems you may encounter
with your unit. Before proceeding with these trouble
checks, first check that the power cord is firmly
connected. Should the problem persist after you have
applied the remedy, unplug the unit and contact your
Sony dealer or local authorized Sony service facility.
Indicators on the Front
Panel
If a problem occurs, the indicators on the front panel
such as PRINT, ALARM, RIBBON and/or PAPER light
or blink to indicate the problem condition. the following
table shows the relation between lighting or blinking
condition of each indicator and possible cause and
remedies.
Symptoms Possible causes and remedies
The printer does not
print, even if the
command is sent
from the computer. • The POWER switch of the printer is
not set to ON.
t Set the POWER switch of the
printer to ON.
• Connections may not be correct.
t Check connections and rectify, if
necessary. (See page 6.)
The printer does not
print. The problem is indicated by the
indicators on the front panel.
t
See “Indicators on the Front Panel”
on page 15.)
The printout color is
very pale. The paper is not loaded correctly.
t
Check which side of the paper is the
printing side, then load the paper
again. (See page 10.)
The ink ribbon cannot
be loaded. • You may be trying to load an ink
ribbon that can not be used with this
printer has been loaded.
t
Load the appropriate ink ribbon.
(See page 13.)
• The thermal is secured.
t
Turn on the printer. The thermal
head moves so that you can now
install the ink ribbon. (See
page 12.)
The blank paper is
ejected and the
RIBBON indicator
lights. The ink ribbon has been exhausted. Do
not reuse the ejected blank paper.
t Replace the ink ribbon. (See pages 8
and 10.)
Indicators Possible cause and
remedies
Lighting Blinking
PRINT Printing
PRINT Data receiving
PRINT
a)
The thermal head is being
heated so that the printer is
ready to start.
RIBBON • The ink ribbon has been
exhausted.
t Replace the old one with
a new ink ribbon. (See
page 8.) (The ink ribbon
cannot be reused.) In this
case, if the white paper is
ejected. Discard this
paper.
• The ink ribbon has torn.
t
Repair the torn ink
ribbon. (See page 9.)
PAPER • Paper has been exhausted.
t
Load the paper. (See
page 10.) Also, replace
the ink ribbon.
• The paper tray is not
installed.
t
Install the paper tray.
(See page 6)
ALARM and
PAPER The ink ribbon and paper are
not compatible.
t Use the ink ribbon and paper
contained in the same
package. (See page 13.)
ALARM and
RIBBON The wrong ink ribbon and the
paper are loaded when
replacing them because the ink
ribbon and/or paper run out
during printing.
t
Load the same ink ribbon
and paper as ones used
before replacing with new
ones.