KV
-XJ29M31/XJ29M50/XJ29M60/
XJ29M80/XJ29M81
RM-952
– 21 –
Additional Information
23
Troubleshooting
If you find any problem while viewing your TV, please check the following guide. If
any problem persists, contact your Sony dealer .
Possible cause
Symptom
Solutions
• Check the antenna cable and connection
on the TV, VCR and on the wall.
• Press SELECT until “MANUAL
PROGRAM” appears on the screen, then
preset the channel again.
• Check the antenna type (VHF/UHF).
Contact a Sony dealer for advice.
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Try using a booster.
• Turn off or disconnect the booster if it is
in use.
• If the sound of all the channels are noisy,
check the TV system (TV SYS) setting,
then press AUTO PROGR to preset the
channels again.
• If the sound of some channels are noisy,
select the channel, then select the
appropriate TV system (TV SYS).
• If the sound of some channels are noisy,
select the channel, then press A/B to
select the main sound (KV-XJ29M60
only).
• Check the power cord, antenna and the
VCR connections.
• Press
?/1
(power).
• Press
!
(main power) on the TV to turn
off the TV for about five seconds, then
turn it on again.
• Connection is loose or
the cable is damaged.
• Channel presetting is
inappropriate or
incomplete.
• The antenna type is
inappropriate.
• The antenna direction
is inappropriate.
• Signal transmission is
low.
• Broadcast signals are
too strong.
• The TV system setting
or channel presetting
is inappropriate or
incomplete.
• The selected sound is
inappropriate.
• The power cord,
antenna or VCR is not
connected.
• The TV is not turned
on.
Page
4
10
–
–
–
–
9
10
20
4
13
12
Snowy picture
Noisy sound
Distorted picture
Noisy sound
Good picture
Noisy sound
No picture
No sound
Additional Information
continued
(KV-XJ29M50/M60 (Thailand))
26
Additional Information
Troubleshooting (continued)
Possible cause
Symptom
Solutions
• Press
2
+ to increase the volume level.
• Press
%
to cancel the muting.
• Press A/B until the sound is optimal.
(KV-XJ29M31/XJ29M60 (Thailand) only)
• Do not use a hair dryer or other
equipment near the TV.
• Adjust the antenna direction for
minimum interference. Contact a Sony
dealer for advice.
• Use a highly directional antenna.
• Use the fine tuning (FINE) function.
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Turn off or disconnect the booster if it is
in use.
• Press SELECT until “COLOR” appears
on the screen, then press + or – to adjust
the color level.
• Press SELECT until “COLOR SYS ”
appears on the screen, then check the
color system setting (usually set this to
“AUTO”).
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Keep external speakers or other electrical
equipment away from the TV. Do not
move the TV while the TV is turned on.
Press
!
(main power) on the TV to turn
off the TV for about 15 minutes, then
turn it on again.
• Press A/B until “AUTO” appears
on the screen.
• The volume level is too
low.
• The sound is muted.
• Broadcast signal has a
transmission problem.
• There is local
interference from cars,
neon signs, hair
dryers, power
generators, etc.
• Broadcast signals are
reflected by nearby
mountains or buildings.
• The antenna direction
is inappropriate.
• Use of a booster is
inappropriate.
• The color level setting
is too low.
• The color system
setting is
inappropriate.
• The antenna direction
is inappropriate.
• The magnetic
disturbance from
external speakers or
other equipment, or
the direction of the
earth’s magnetic field
may affect the TV.
• The stereo reception
setting is
inappropriate.
Page
12
13
20
–
–
–
11
–
–
16
11
–
–
20
Good picture
No sound
Dotted lines or
stripes
Double images or
“ghosts”
No color
Abnormal color
patches
TV cannot receive
stereo broadcast
signal
(KV-XJ29M31/
XJ29M60 (Thailand)
only)
