solutions.
If the problem persists, visit the VAIO online support website for further assistance.
How do I create Recovery Media?
You can create Recovery Media using VAIO Care. See
Creating Recovery Media
for more
information.
How can I restore my VAIO computer system to its factory default settings?
There are two ways to recover your VAIO computer system:
Recovering from Recovery Media
and
Recovering from the Recovery Area
.
How can I reinstall the original apps and drivers?
You can restore the preinstalled apps and drivers using VAIO Care. To restore them, start
VAIO Care (
Keeping Your VAIO Computer in Optimum Condition (VAIO Care)
) and then
select Advanced Tools, Restore and recovery, and Reinstall Applications and Drivers.
Refer to the help file included with VAIO Care for more information.
What should I do if I forget the Windows password?
The Windows password is case-sensitive. Check your password and enter again.
Sign in using a user account that has system administrator privileges to reset your password.
If you forget all passwords for system administrator accounts, you cannot reset any Windows
passwords. You need to perform system recovery. See
About Recovery
for more information.
What should I do if the Enter Onetime Password message appears and Windows does not start
after I enter a wrong power-on password three times consecutively?
Press and hold down the
(Power) button for more than 4 or 10 seconds. If your VAIO
computer is equipped with the power indicator, check that it is off. Then, restart the
computer and enter the correct password.
The password is case-sensitive, so be sure to check letters for the current case before you
enter the password.
If you forget the power-on password, you cannot start your VAIO computer. See
What
should I do if I forget the power-on password to start my VAIO computer?
for more
information.
What should I do if I forget the power-on password to start my VAIO computer?
If you forget the password (
Setting/Changing the Power-on Password
), you cannot start your
VAIO computer.
When you forget your user password:
Enter the machine password to reset the user password at the BIOS setup screen.
When you forget your machine password:
The password needs to be reset and a fee will be charged. To reset the password, contact an authorized
Sony service/support center.