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FAQ 

 

Can I connect an external FM antenna to my 
AV receiver? 

It's not possible to connect an external FM antenna to the STR-DHx90 series.  
When experiencing poor reception sensitivity, try the following options: 

 

Relocate the receiver to the vicinity of a window. 

 

Experiment by extending the antenna wire in a direction that offers better reception. 

 

My STR-DHx90 AV receiver has no sound or 
low sound level 

Each of the following steps represents a possible solution to this issue, so check the device status 
after completing each step: 

1.

 

Make sure that your unit and every connected device is powered on. 
  

2.

 

Check that all cables are connected firmly to the input/output terminals of the receiver, speaker, 
and any other devices. 
  

3.

 

Check whether the MASTER VOLUME dial on the front of the receiver is at VOL MIN
  

4.

 

Check whether audio is correctly playing and confirm that the volume level on your playback 
device is set sufficiently high 
  

5.

 

Select the input you want to hear by pressing the input button on your remote control or 
turning the INPUT SELECTOR dial on the front of the receiver. 
  

6.

 

Confirm that there are no headphones connected to the receiver. 
  

7.

 

Press the SPEAKERS button on the front of the receiver and select any setting other than OFF 
SPEAKERS

  

Summary of Contents for STR-DH 90 Series

Page 1: ...step 1 Make sure that your unit and every connected device is powered on 2 Check that all cables are connected firmly to the input output terminals of the receiver speaker and any other devices 3 Check whether the MASTER VOLUME dial on the front of the receiver is at VOL MIN 4 Check whether audio is correctly playing and confirm that the volume level on your playback device is set sufficiently hig...

Page 2: ...possible to connect an active speaker or soundbar because they do not have an audio analogue output terminal Is it normal that the rear speakers from my 7 1 surround sound system are outputting sound even though the audio content played is coming from a 5 1 source even when Auto Format Decode is selected Yes the system is designed to enhance your sound experience when a channel for the 7 1 surroun...

Page 3: ...peakers Please check the following solutions for each cause Alternatively you can visit our Sony Headphones Troubleshooting Guide for other options Reasons Workarounds C as e 1 When using the Bluetooth device close to Wi Fi routers personal computers microwave ovens refrigerators etc Wi Fi routers personal computers microwave ovens refrigerators etc are devices that emit radio waves Bluetooth devi...

Page 4: ...smission Move the Bluetooth device to a position where there is no obstacle such as a human body to Bluetooth communication when using the Bluetooth device in a pocket or a bag C as e 3 When using the Bluetooth device closes to the other Bluetooth devices Bluetooth devices may be affected by these radio waves when using them in a location with a mixture of multiple radio waves Turn off the Bluetoo...

Page 5: ...When playing music audio data via the Bluetooth device placed in a case If a protective case uses metal objects or thick materials Bluetooth communication is interfered by those objects materials and the signal may be weak Remove the case of the Bluetooth player Ca se 6 When playing music audio data streamed via the Internet Sound is affected by the communication condition of the Internet since mu...

Page 6: ...e size becomes large when music files are compatible with the High Resolution audio format Music files with a large size may affect Bluetooth communication Change the settings Bluetooth audio streaming playback quality of your Bluetooth headphones or speaker to Priority on stable connection ...

Page 7: ...vice is low charge the battery first and then try the procedure above Which Bluetooth profiles are supported This model supports the following Bluetooth profiles Advanced Audio Distribution Profile A2DP Audio Video Remote Control Profile AVRCP Hands free Profile HFP Headset Profile HSP Why is it important to use the correct supplied USB cable with my product Most Sony products that are supplied wi...

Page 8: ... manual with the product If the words PROTECT PROTECTOR and PUSH POWER appear in alternating sequence on the display of your home audio device or if the words PROTECT or PROTECTOR appear there may be an external speaker issue or connection issue that is triggering the protection circuit Try following these steps to resolve this issue NOTE Because each of these steps represents a possible solution ...

Page 9: ...olved If it is still having the same issue turn off the device again and let it rest for at least 30 minutes before turning it on again 2 Inspect the speaker cords If a cord is frayed or in contact with another terminal an error will occur Fix the connection to prevent a short circuit 3 Make sure the speaker impedance is within the recommended range If the impedance is not correct sound will not c...

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