Sony SRS-X33 Page 33 Help Manual Download | Manualshive

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Personal Audio System

SRS-X33

Sound

No sound/Sound from only one speaker/Low sound level

Distorted sound/Humming or noise in the speaker output

Sound becomes low while in use.

4-565-707-11(1)

Copyright 2015 Sony Corporation

Help Guide

Troubleshooting

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Summary of Contents for SRS-X33

Page 1: ...ns how to use this speaker Select a topic from the navigation pane on the left Getting Started Making connections Listening to music Phone calls Information Troubleshooting Speaker BLUETOOTH Additional information Help Guide How to Use Troubleshooting ...

Page 2: ...How to Use Troubleshooting 4 565 707 11 1 Copyright 2015 Sony Corporation List of Topics ...

Page 3: ...evice by one touch NFC 52 Disconnecting the NFC compatible device by one touch NFC 55 Switching devices by one touch NFC 56 Portable audio device etc AUDIO IN 18 Connecting to a portable audio device etc 57 Listening to music 3 BLUETOOTH device 19 Listening to music of a device via BLUETOOTH connection 58 Selecting the wireless playback quality of the speaker 60 Terminating the BLUETOOTH connectio...

Page 4: ...t in battery 84 Sound 29 No sound Sound from only one speaker Low sound level 85 Distorted sound Humming or noise in the speaker output 86 Sound becomes low while in use 87 BLUETOOTH 8 Pairing 30 Unable to pair the speaker with a BLUETOOTH device 88 One touch connection NFC 31 Unable to connect the speaker to a BLUETOOTH device with One touch connection NFC 89 Phone calls 32 No voice Low voice fro...

Page 5: ...Personal Audio System SRS X33 Getting Started Overview Parts and controls Included items Power source 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 1 ...

Page 6: ...Personal Audio System SRS X33 Making connections BLUETOOTH Portable audio device etc AUDIO IN 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 2 ...

Page 7: ...Personal Audio System SRS X33 Listening to music BLUETOOTH device Portable audio device etc AUDIO IN Surround effect 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 3 ...

Page 8: ...Personal Audio System SRS X33 Phone calls Phone calls 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 4 ...

Page 9: ...Personal Audio System SRS X33 Information About the indicators Notes on use Trademarks Support website 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 5 ...

Page 10: ...Personal Audio System SRS X33 Troubleshooting Troubleshooting 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 6 ...

Page 11: ...Personal Audio System SRS X33 Speaker Power supply Sound 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 7 ...

Page 12: ...Personal Audio System SRS X33 BLUETOOTH Pairing One touch connection NFC Phone calls 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 8 ...

Page 13: ...Personal Audio System SRS X33 Additional information Reset 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 9 ...

Page 14: ... BLUETOOTH devices Pairing and connecting with a BLUETOOTH device Connecting with a paired BLUETOOTH device Connecting with an NFC compatible device by one touch NFC Disconnecting the NFC compatible device by one touch NFC Switching devices by one touch NFC Portable audio device etc AUDIO IN Connecting to a portable audio device etc Listening to music BLUETOOTH device Listening to music of a devic...

Page 15: ...nnection After use Button functions for a phone call Making a call while playing back music Multi point connection Information About the indicators About the indicators Notes on use Precautions Notes on charging What is BLUETOOTH wireless technology What is LDAC Trademarks Trademarks Support website Customer support websites 4 565 707 11 1 Copyright 2015 Sony Corporation 11 ...

Page 16: ...storted sound Humming or noise in the speaker output Sound becomes low while in use BLUETOOTH Pairing Unable to pair the speaker with a BLUETOOTH device One touch connection NFC Unable to connect the speaker to a BLUETOOTH device with One touch connection NFC Phone calls No voice Low voice from callers Additional information Reset Using the RESET button Initializing the speaker 4 565 707 11 1 Copy...

Page 17: ...Personal Audio System SRS X33 Overview What you can do with the speaker Introduction to the main features 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 13 ...

Page 18: ...Personal Audio System SRS X33 Parts and controls Parts and controls Names of buttons connections and indicators on the speaker 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 14 ...

Page 19: ...ersonal Audio System SRS X33 Included items Checking the included items Check that all items are packed with the speaker before use 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 15 ...

Page 20: ...ower off You can turn off the speaker Using the BLUETOOTH standby function The speaker turns on automatically by operating a BLUETOOTH device and starts the BLUETOOTH connection Auto power off function The speaker turns off automatically if no operation is performed and no sound is input for a certain time 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 16 ...

Page 21: ... speaker with a BLUETOOTH device that is already paired Connecting with an NFC compatible device by one touch NFC By touching the speaker with an NFC compatible device the speaker turns on automatically then proceeds to pairing and making a BLUETOOTH connection Disconnecting the NFC compatible device by one touch NFC You can disconnect the speaker from the connected device by touching the speaker ...

Page 22: ...33 Portable audio device etc AUDIO IN Connecting to a portable audio device etc You can connect a portable audio device etc using an audio cable not supplied 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 18 ...

Page 23: ...e wirelessly via BLUETOOTH connection Selecting the wireless playback quality of the speaker You can select the wireless playback quality of the speaker Terminating the BLUETOOTH connection After use After use terminate the BLUETOOTH connection between the speaker and the BLUETOOTH device 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 19 ...

Page 24: ...table audio device etc AUDIO IN Listening to music of a portable audio device etc You can enjoy music of a portable audio device etc connected to the AUDIO IN jack 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 20 ...

Page 25: ...Personal Audio System SRS X33 Surround effect Enjoying surround effects You can enjoy music with surround effects 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 21 ...

Page 26: ...BLUETOOTH connection After use After use terminate the BLUETOOTH connection between the speaker and the BLUETOOTH device Button functions for a phone call You can operate your BLUETOOTH mobile phone with the speaker via BLUETOOTH connection Making a call while playing back music Multi point connection While listening to music from a BLUETOOTH music player you can receive an incoming call to anothe...

Page 27: ...Personal Audio System SRS X33 About the indicators About the indicators The indicators show the status of the speaker 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 23 ...

Page 28: ...ETOOTH wireless technology BLUETOOTH wireless technology is a short range wireless technology that enables wireless data communication between digital devices such as a computer and digital camera What is LDAC LDAC is an audio coding technology for High Resolution Hi Res Audio developed by Sony 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 24 ...

Page 29: ...Personal Audio System SRS X33 Trademarks Trademarks List of trademarks registered trademarks 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 25 ...

Page 30: ...Personal Audio System SRS X33 Support website Customer support websites URLs of the customer support websites 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 26 ...

Page 31: ...Personal Audio System SRS X33 Troubleshooting What can I do to solve a problem 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 27 ...

Page 32: ...Personal Audio System SRS X33 Power supply Unable to turn on the speaker or charge the built in battery 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 28 ...

Page 33: ... X33 Sound No sound Sound from only one speaker Low sound level Distorted sound Humming or noise in the speaker output Sound becomes low while in use 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 29 ...

Page 34: ...Personal Audio System SRS X33 Pairing Unable to pair the speaker with a BLUETOOTH device 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 30 ...

Page 35: ...al Audio System SRS X33 One touch connection NFC Unable to connect the speaker to a BLUETOOTH device with One touch connection NFC 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 31 ...

Page 36: ...Personal Audio System SRS X33 Phone calls No voice Low voice from callers 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 32 ...

Page 37: ...Personal Audio System SRS X33 Reset Using the RESET button Initializing the speaker 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 33 ...

Page 38: ... By reducing sound from the speaker picked up by the speaker microphone echoes generated by the caller s phone will be suppressed You can enjoy up to about 12 hours 2 of continuous wireless music playback with the built in lithium ion rechargeable battery BLUETOOTH standby function External input jack AUDIO IN Charging the speaker by connecting the USB AC adaptor supplied 1 BLUETOOTH standard prof...

Page 39: ...Personal Audio System SRS X33 Parts and controls Help Guide How to Use 35 ...

Page 40: ... button indicator 4 SOUND button indicator 5 BLUETOOTH PAIRING button indicator 6 call button 7 N mark 8 Microphone 9 RESET button 10 DC IN 5V jack 11 AUDIO IN jack Related Topic About the indicators 4 565 707 11 1 Copyright 2015 Sony Corporation 36 ...

Page 41: ...al audio system SRS X33 Micro USB cable USB AC adaptor Plug depending on your region country Startup Guide Provides you with instructions on how to connect the speaker with BLUETOOTH devices and basic operations Reference Guide Provides you with precautions and product specifications Warranty card depending on your region country 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide How to Use...

Page 42: ...and the CHARGE indicator lights up in orange Charging is completed in about five hours 1 and the indicator turns off If the CHARGE indicator stays turned off when the speaker power is off and connected to an AC outlet the built in lithium ion battery is fully charged Once the battery is fully charged it will not be charged furthermore even if the speaker is kept connected to an AC outlet 1 Time th...

Page 43: ...harging lower the volume of the speaker Otherwise turn off the speaker and charge the battery to its full capacity before use When you use the speaker at a loud volume for a long time the battery may run low even if the speaker is connected to an AC outlet As a result sound becomes low This is not a malfunction Turn off the speaker and charge the battery to its full capacity When you switch the po...

Page 44: ... the speaker the battery is empty and needs to be charged When the CHARGE indicator flashes slowly in orange the battery is running low and needs to be charged In this condition the volume of the speaker may become low Before charging the speaker make sure to turn it off Related Topic Turning the power off Connecting to an AC outlet 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide How to ...

Page 45: ...t When you turn off the speaker while the BLUETOOTH standby function is on the power indicator lights up in orange and the speaker enters the BLUETOOTH standby mode Related Topic Auto power off function Using the BLUETOOTH standby function 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 41 ...

Page 46: ...aker will not enter the BLUETOOTH standby mode 1 Connect the speaker to the AC outlet 2 Turn on the speaker The power indicator lights up in green 3 Press and hold the power button over four seconds until the power indicator lights up in orange The speaker turns off and enters the BLUETOOTH standby mode When the speaker is accessed by a BLUETOOTH device the speaker turns on automatically and start...

Page 47: ...Connecting to an AC outlet Turning the power on How to make a wireless connection with BLUETOOTH devices About the indicators 4 565 707 11 1 Copyright 2015 Sony Corporation 43 ...

Page 48: ...ker and a smartphone or mobile phone via HFP HSP No music sound is played when the speaker is connected to a BLUETOOTH device When the speaker is in AUDIO IN mode No operation on the speaker No music sound is played on an audio device connected to the AUDIO IN jack or the music sound of an audio device connected to the AUDIO IN jack is too small No BLUETOOTH device is connected to the speaker via ...

Page 49: ...ing patterns Pairing and connecting with a BLUETOOTH device Connecting with an NFC compatible device by one touch NFC Connecting the speaker with the paired device Once the BLUETOOTH devices are paired there is no need to pair them again To connect a device already paired refer to the following topic Connecting with a paired BLUETOOTH device Connecting the speaker with an NFC compatible device by ...

Page 50: ...ave already been paired the paired device with the oldest connection time is replaced by the new one When the pairing information of the speaker has been deleted from the BLUETOOTH device When the speaker is initialized all pairing information is deleted The speaker can be paired with multiple devices but can only play music from one paired device at a time When an audio cable is connected to the ...

Page 51: ...1 Turn on the speaker The power indicator lights up in green The BLUETOOTH indicator begins to flash in white When you turn on the speaker for the first time after purchase it enters the pairing mode automatically Proceed to step 3 The speaker tries to make BLUETOOTH connection with the last connected BLUETOOTH device If the device is nearby and its BLUETOOTH function is on the BLUETOOTH connectio...

Page 52: ...able to pair the device by setting both the speaker and the BLUETOOTH device to pairing mode At this time if a passkey is set besides 0000 on the BLUETOOTH device pairing cannot be done with the speaker Once the BLUETOOTH devices are paired there is no need to pair them again except in the following cases Pairing information has been deleted after repair etc The speaker is already paired with eigh...

Page 53: ...ated Topic Connecting with a paired BLUETOOTH device Listening to music of a device via BLUETOOTH connection Terminating the BLUETOOTH connection After use 4 565 707 11 1 Copyright 2015 Sony Corporation 49 ...

Page 54: ...nnection is established automatically and the BLUETOOTH indicator stays lit When you want to connect another BLUETOOTH device terminate the current BLUETOOTH connection by operating the currently connected BLUETOOTH device 2 Make the BLUETOOTH connection from the BLUETOOTH device When the BLUETOOTH connection is established the BLUETOOTH indicator stays lit Hint When the BLUETOOTH standby function...

Page 55: ...en connected via a BLUETOOTH connection sound from the BLUETOOTH connected device is not output from the speaker the hands free function is available To listen to music from the BLUETOOTH device disconnect the audio cable from the speaker s AUDIO IN jack Related Topic Pairing and connecting with a BLUETOOTH device Listening to music of a device via BLUETOOTH connection Terminating the BLUETOOTH co...

Page 56: ...sily by simply touching NFC compatible devices together i e at the N mark symbol or location designated on each device Note Stop playback on a BLUETOOTH device beforehand to avoid sudden loud sound output from the speaker 1 Set the NFC function of the device to on For details refer to the operating instructions supplied with the device If your smartphone OS is Android 2 3 3 or later and less than ...

Page 57: ...ching the device on the N marked part of the speaker until the device responds If the speaker is off it will turn on when the device touches it Follow the on screen instructions to establish the connection When the BLUETOOTH connection is established BLUETOOTH indicator stays lit To disconnect touch the speaker with the device again Hint If you cannot connect the speaker try the following Start th...

Page 58: ... sound from the BLUETOOTH connected device is not output from the speaker the hands free function is available To listen to music from the BLUETOOTH device disconnect the audio cable from the speaker s AUDIO IN jack If your smartphone is a type that goes into standby mode in response to magnetic force it may not be able to connected by NFC Related Topic Disconnecting the NFC compatible device by o...

Page 59: ...er is disconnected from the device by one touch if no operation is performed and no sound is input for a certain time the speaker turns off automatically by the auto power off function If you cannot disconnect the speaker try the following Start the app on the device and move the device slowly over the N marked part of the speaker If the device is in a case remove the case Make sure that the app s...

Page 60: ...uch When you touch an NFC compatible device that has been connected with the speaker via the BLUETOOTH connection on another NFC compatible BLUETOOTH headset or BLUETOOTH speaker the NFC compatible device disconnects from the speaker and connects with the BLUETOOTH device it just touched If you cannot switch devices try the following Start the app on the NFC compatible device and move the NFC comp...

Page 61: ... to music via BLUETOOTH connection You cannot listen to music via BLUETOOTH connection while an audio cable is used with the speaker Disconnect the cable from the speaker s AUDIO IN jack after use For connection use the cable with a stereo mini plug at both ends If you use a cable with resistance the sound may be lower or may not be output When the BLUETOOTH connection is active you can use the ha...

Page 62: ...LUETOOTH device Refer also to the operating instructions supplied with your BLUETOOTH device Note Make sure beforehand that the volume on a BLUETOOTH device is set to a moderate level to avoid sudden loud sound output from the speaker 1 Connect the speaker with the BLUETOOTH device The BLUETOOTH indicator lights up in white when the BLUETOOTH connection is established 2 Start playback on the BLUET...

Page 63: ...gainst the operations on the speaker When you connect a portable audio device etc to the speaker s AUDIO IN jack while listening to music via BLUETOOTH connection the speaker switches to the AUDIO IN mode automatically In this case music of the BLUETOOTH device is not output if the BLUETOOTH connection is active the hands free function is available To listen to music from the BLUETOOTH device agai...

Page 64: ...setting Priority on stable connection SBC 1 Connect the speaker to an AC outlet via USB AC adaptor supplied Note Do not turn on the speaker 2 While holding the VOL volume button press the power button until the BLUETOOTH indicator flashes white When the setting is changed to the Priority on stable connection mode the BLUETOOTH indicator flashes three times in white When the setting is changed to t...

Page 65: ...Using the BLUETOOTH standby function What is LDAC 4 565 707 11 1 Copyright 2015 Sony Corporation 61 ...

Page 66: ...f function when the speaker satisfies the following conditions and the BLUETOOTH connection is terminated No operation on the speaker No BLUETOOTH connection has been established between the speaker and a smartphone or mobile via HFP HSP No music sound is played when the speaker is connected to a BLUETOOTH device When you finish playing music the BLUETOOTH connection may terminate automatically de...

Page 67: ...up in green 3 Turn on the connected device 4 Start playback on the connected device and adjust the volume to a moderate level 5 Press the VOL volume buttons to adjust the volume When you press the VOL volume buttons the power indicator flashes once in green When you set the volume to the maximum or minimum the power indicator flashes three times Note If you connect an audio cable to the AUDIO IN j...

Page 68: ...any trouble with the speaker If the BLUETOOTH connection is active you can use the hands free function while listening to music of a portable audio device etc that is connected to the speaker s AUDIO IN jack Related Topic Connecting to a portable audio device etc 4 565 707 11 1 Copyright 2015 Sony Corporation 64 ...

Page 69: ...OUND indicator Off You can enjoy the ClearAudio mode Sony recommended sound quality This mode is set as the default setting Lights up white You can enjoy the surround effect High Hint The current sound setting is retained when the speaker is turned off Note Depending on the music the surround effects may not be so noticeable Related Topic Listening to music of a device via BLUETOOTH connection Lis...

Page 70: ...ing tone varies in the following ways depending on your BLUETOOTH mobile phone Ring tone set on the speaker Ring tone set on the BLUETOOTH mobile phone Ring tone set on the BLUETOOTH mobile phone only for a BLUETOOTH connection 1 Connect the speaker with a BLUETOOTH mobile phone The BLUETOOTH indicator lights up in white when the BLUETOOTH connection is established 2 Press the call button when a c...

Page 71: ...SP connection switch the call device to the speaker by pressing and holding the call button for about two seconds or operating your BLUETOOTH mobile phone The volume of music playback and calling is set independently in the speaker If the caller cannot hear or can barely hear your voice talk more directly into the microphone of the speaker Note The sound is output from the right speaker only durin...

Page 72: ...on is established 2 Operate the BLUETOOTH mobile phone to make a call When you make a call playback pauses and the dial tone is heard from the speaker When the receiver takes the call talk into the microphone of the speaker If no dial tone is heard via the speaker The speaker may not be connected with a BLUETOOTH mobile phone with HFP or HSP Check the connection status on the BLUETOOTH mobile phon...

Page 73: ...one of the speaker Note The sound is output from the right speaker only during a call Depending on the BLUETOOTH mobile phone playback may not pause when making a call Use a BLUETOOTH mobile phone at least 50 cm away from the speaker Noise may result if the speaker and the BLUETOOTH mobile phone are too close When an audio cable is connected to the AUDIO IN jack of the speaker you cannot listen to...

Page 74: ...one number Outgoing call Press the call button once to cancel an outgoing call Press and hold the call button for about two seconds to change the call device between the speaker and mobile phone Incoming call Press the call button once to answer a call Press and hold the call button for about two seconds to reject a call During call Press the call button once to finish a call Press and hold the ca...

Page 75: ...nding on the BLUETOOTH device Also a connection may not be possible depending on the combination of devices Refer to the operating instructions supplied with your devices for information on the connection procedure 1 Connect the speaker with a BLUETOOTH music player with A2DP and a BLUETOOTH mobile phone with HFP or HSP The BLUETOOTH indicator lights up in white when connection with either device ...

Page 76: ...Related Topic How to make a wireless connection with BLUETOOTH devices 4 565 707 11 1 Copyright 2015 Sony Corporation 72 ...

Page 77: ...ops for safety If charging takes a long time it also makes charging of the speaker stop Try to charge the battery again within the operating temperature of between 5 C and 35 C 41 F and 95 F When you use the speaker at a loud volume for a long time the battery may run low even if the speaker is connected to an AC outlet As a result sound becomes low This is not a malfunction Turn off the speaker a...

Page 78: ...Flashes slowly white The speaker is searching for a BLUETOOTH device to connect to SOUND indicator Turns off You can enjoy the ClearAudio mode Sony recommended sound quality This mode is set as the default setting Lights up white You can enjoy the surround effect High Related Topic Parts and controls 4 565 707 11 1 Copyright 2015 Sony Corporation 74 ...

Page 79: ...A plug Connects to a computer or USB AC adaptor USB Micro B plug Connects to the speaker Notes on the USB AC adaptor When connecting or disconnecting the USB AC adaptor turn off the speaker beforehand Otherwise it may cause malfunction Use only the supplied USB AC adaptor To avoid damaging the speaker do not use any other USB AC adaptor Plug the USB AC adaptor into a nearby wall outlet mains In th...

Page 80: ... For example using the speaker at a loud volume shortens the battery usage life On cleaning Do not use alcohol benzine or thinner to clean the cabinet If fine dust adheres to the speaker use the sticky roll cleaner to clean it Others Even if you do not intend to use the speaker for a long time charge the battery to its full capacity once every six months to maintain its performance If the speaker ...

Page 81: ... Charging time varies depending on battery usage conditions Charge the speaker in an ambient temperature of between 5 C and 35 C 41 F and 95 F The speaker becomes warm during charging This is not a malfunction If the speaker is not used for a long time it may take longer to charge the battery Avoid exposure to rapid temperature change direct sunlight moisture sand dust or mechanical shock Also nev...

Page 82: ...r A microwave oven is in use near the speaker A device that generates electromagnetic radiation is in use near the speaker Interference from other devices Because BLUETOOTH devices and wireless LAN IEEE802 11b g use the same frequency microwave interference may occur and result in communication speed deterioration noise or invalid connection if the speaker is used near a wireless LAN device In suc...

Page 83: ...ETOOTH communication A device featuring the BLUETOOTH function is required to conform to the BLUETOOTH standard specified by Bluetooth SIG and be authenticated Even if the connected device conforms to the above mentioned BLUETOOTH standard some devices may not be connected or work correctly depending on the features or specifications of the device Noise or sound skips may occur depending on the BL...

Page 84: ...technologies to be transmitted over a BLUETOOTH wireless network with unprecedented sound quality by means of efficient coding and optimized packetization 1 excluding DSD format contents 2 in comparison with SBC Subband Coding when the bitrate of 990 kbps 96 48 kHz or 909 kbps 88 2 44 1kHz is selected Note Depending on the network environment there may be an interruption at the high bitrate transm...

Page 85: ...C and LDAC logo are trademarks of Sony Corporation The N Mark is a trademark or registered trademark of NFC Forum Inc in the United States and in other countries Android and Google Play are trademarks of Google Inc iPhone iPad and iPod are trademarks of Apple Inc registered in the U S and other countries All other product names mentioned in this Help Guide may be the trademarks or registered trade...

Page 86: ... For customers in the USA http esupport sony com For customers in Canada http esupport sony com CA For customers in European countries http www sony eu support For customers in Latin America http www sony latin com For customers in other countries regions http www sony asia com 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 82 ...

Page 87: ...le to resolve some issues by charging the battery Push the RESET button of the speaker Initialize the speaker This operation resets volume settings etc and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Customer support websites Using the RESET button Initializing th...

Page 88: ...ery Make sure the micro USB cable is firmly connected to the USB AC adaptor Make sure the USB AC adaptor is firmly connected to the speaker and the AC outlet Related Topic Turning the power on About the indicators Connecting to an AC outlet 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 84 ...

Page 89: ...necting a personal computer to the speaker make sure the audio output setting of the computer is set for a BLUETOOTH device Check that the speaker has established BLUETOOTH connection with the BLUETOOTH device Pair the speaker and the BLUETOOTH device again If the device that is connected to the AUDIO IN jack is monaural sound will only be output from the left speaker Related Topic How to make a w...

Page 90: ...e connected to the speaker via BLUETOOTH since noise may occur in broadcasts Locate the speaker farther away from a TV radio or tuner etc since noise may occur in broadcasts There are some BLUETOOTH devices that can have the wireless playback quality changed If your device is compatible with this function select a setting that prioritizes stable connection over sound quality For details refer to t...

Page 91: ... or turn off the speaker and charge the battery sufficiently When you use the speaker at a loud volume the battery may run low even if the speaker is connected to an AC outlet As a result sound becomes low This is not a malfunction Turn off the speaker and charge the battery to its full capacity 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 87 ...

Page 92: ...ndicator begins to flash quickly in white Connect the speaker to an AC outlet or charge the battery of the speaker sufficiently Once the speaker is initialized an iPhone iPad iPod may not be able to connect to the speaker In this case delete pairing information on the iPhone iPad iPod then pair them again Related Topic How to make a wireless connection with BLUETOOTH devices About the indicators C...

Page 93: ...of the device is set to on If the device is in a case remove it NFC reception sensitivity varies depending on the device If you repeatedly fail to connect the speaker with a device by one touch connect it to the speaker by on screen operation Check that your device is compatible with NFC Look up information on the issue on the customer support website Related Topic Connecting with an NFC compatibl...

Page 94: ...speaker and the connected device Check that output of the BLUETOOTH mobile phone is set for the speaker Select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device Related Topic How to make a wireless connection with BLUETOOTH devices Receiving a call Making a call 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 90 ...

Page 95: ...ns off After pushing the RESET button turn on the speaker If it does not turn on consult your nearest Sony dealer Note Pairing information is not deleted by pushing the RESET button To reset the speaker while it is being powered by the built in battery push and hold the RESET button until the power indicator turns off After resetting the volume and sound settings may be different 4 565 707 11 1 Co...

Page 96: ...f The speaker is initialized Settings such as volume etc are restored to the factory default settings and all pairing information is deleted Note To turn on the speaker after initializing it connect the speaker to an AC outlet via the USB AC adaptor If the speaker is being powered by the built in battery it cannot be turned on 4 565 707 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooti...

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