Sony SRS-X2 Help Manual Download Page 38 | Manualshive

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Personal Audio System

SRS-X2

Phone calls

No voice/Low voice from callers

4-540-810-11(1)

Copyright 2014 Sony Corporation

Troubleshooting

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Summary of Contents for SRS-X2

Page 1: ...ns how to use this speaker Select a topic from the navigation pane on the left Getting Started Making connections Listening to music Phone calls Information Troubleshooting Speaker BLUETOOTH Additional information Help Guide How to Use Troubleshooting ...

Page 2: ...How to Use Troubleshooting Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation List of Topics ...

Page 3: ...ting with a paired BLUETOOTH device 52 Connecting with a smartphone by one touch NFC 54 Disconnecting the smartphone by one touch NFC 57 Switching devices by one touch NFC 58 Portable audio device etc AUDIO IN 20 Connecting to a portable audio device etc 59 Listening to music 3 BLUETOOTH device 21 Listening to music of a device via BLUETOOTH connection 60 Terminating the BLUETOOTH connection After...

Page 4: ... 7 Power supply 30 Unable to turn on the speaker or charge the built in battery 81 Sound 31 No sound Sound from only one speaker Low sound level 82 Distorted sound Humming or noise in the speaker output 83 BLUETOOTH 8 Pairing 32 Unable to pair the speaker with a BLUETOOTH device 84 One touch connection NFC 33 Unable to connect the speaker to a BLUETOOTH device with One touch connection NFC 85 Phon...

Page 5: ...Personal Audio System SRS X2 Getting Started Overview Parts and controls Included items Power source Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide How to Use 1 ...

Page 6: ...Personal Audio System SRS X2 Making connections BLUETOOTH Portable audio device etc AUDIO IN Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide How to Use 2 ...

Page 7: ...Personal Audio System SRS X2 Listening to music BLUETOOTH device Portable audio device etc AUDIO IN Surround effect Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide How to Use 3 ...

Page 8: ...Personal Audio System SRS X2 Phone calls Phone calls Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide How to Use 4 ...

Page 9: ...Personal Audio System SRS X2 Information Specifications Notes on use Trademarks Support website Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide How to Use 5 ...

Page 10: ...Personal Audio System SRS X2 Troubleshooting Troubleshooting Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide Troubleshooting 6 ...

Page 11: ...Personal Audio System SRS X2 Speaker Power supply Sound Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide Troubleshooting 7 ...

Page 12: ...Personal Audio System SRS X2 BLUETOOTH Pairing One touch connection NFC Phone calls Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide Troubleshooting 8 ...

Page 13: ...Personal Audio System SRS X2 Additional information Reset Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide Troubleshooting 9 ...

Page 14: ...nnection with BLUETOOTH devices Pairing and connecting with a BLUETOOTH device Connecting with a paired BLUETOOTH device Connecting with a smartphone by one touch NFC Disconnecting the smartphone by one touch NFC Switching devices by one touch NFC Portable audio device etc AUDIO IN Connecting to a portable audio device etc Listening to music BLUETOOTH device Listening to music of a device via BLUE...

Page 15: ...utton functions for a phone call Making a call while playing back music Multi point connection Information Specifications About the indicators Notes on use Precautions Notes on charging What is BLUETOOTH wireless technology Trademarks Trademarks Support website Customer support websites Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation 11 ...

Page 16: ...level Distorted sound Humming or noise in the speaker output BLUETOOTH Pairing Unable to pair the speaker with a BLUETOOTH device One touch connection NFC Unable to connect the speaker to a BLUETOOTH device with One touch connection NFC Phone calls No voice Low voice from callers Additional information Reset Using the RESET button Initializing the speaker Notes on use 4 540 810 11 1 Copyright 2014...

Page 17: ... version Google Chrome latest version For viewing on a smartphone or tablet Basic operation has been confirmed on the standard browser for the noted devices running the following operating systems Android 2 3 or later Xperia series Walkman running Android iOS 4 or later iPhone iPod touch iPad JavaScript JavaScript is used with this content for viewing convenience If JavaScript is disabled in your ...

Page 18: ...owser to allow cookies Handling of personal information obtained from websites Sony may use cookies web beacons or similar technologies to make statistical analysis of customers usage of this content while preserving anonymity Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation 14 ...

Page 19: ...Personal Audio System SRS X2 Overview What you can do with the speaker Introduction to the main features Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide How to Use 15 ...

Page 20: ...onal Audio System SRS X2 Parts and controls Parts and controls Names of buttons connections and indicators on the speaker Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide How to Use 16 ...

Page 21: ...l Audio System SRS X2 Included items Checking the included items Check that all items are packed with the speaker before use Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide How to Use 17 ...

Page 22: ...ng the power off You can turn off the speaker Using the BLUETOOTH standby function The speaker turns on automatically by operating a BLUETOOTH device and starts the BLUETOOTH connection Auto power off function If no operation is performed and no sound is input for about 15 minutes the speaker turns off automatically Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide How to Use ...

Page 23: ...e speaker with a BLUETOOTH device that is already paired Connecting with a smartphone by one touch NFC By touching the speaker with an NFC compatible smartphone the speaker turns on automatically then proceeds to pairing and making BLUETOOTH connection Disconnecting the smartphone by one touch NFC You can disconnect the speaker from the connected smartphone by touching the speaker with it Switchin...

Page 24: ...able audio device etc AUDIO IN Connecting to a portable audio device etc You can connect a portable audio device etc using an audio cable not supplied Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide How to Use 20 ...

Page 25: ...an enjoy listening to music of your BLUETOOTH device wirelessly via BLUETOOTH connection Terminating the BLUETOOTH connection After use After use terminate the BLUETOOTH connection between the speaker and a BLUETOOTH device Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide How to Use 21 ...

Page 26: ...udio device etc AUDIO IN Listening to music of a portable audio device etc You can enjoy music of a portable audio device etc connected to the AUDIO IN jack Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide How to Use 22 ...

Page 27: ...Personal Audio System SRS X2 Surround effect Enjoying the surround effects You can enjoy music with surround effects Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide How to Use 23 ...

Page 28: ...TH connection After use After use terminate the BLUETOOTH connection between the speaker and a BLUETOOTH device Button functions for a phone call You can operate your BLUETOOTH mobile phone by the speaker via BLUETOOTH connection Making a call while playing back music Multi point connection While listening to music from a BLUETOOTH music player you can receive an incoming call to another BLUETOOTH...

Page 29: ...Personal Audio System SRS X2 Specifications About the indicators The indicators show the status of the speaker Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide How to Use 25 ...

Page 30: ...built in battery of the speaker What is BLUETOOTH wireless technology BLUETOOTH wireless technology is a short range wireless technology that enables wireless data communication between digital devices such as a computer and digital camera Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide How to Use 26 ...

Page 31: ...Personal Audio System SRS X2 Trademarks Trademarks List of trademarks registered trademarks Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide How to Use 27 ...

Page 32: ...Personal Audio System SRS X2 Support website Customer support websites URLs of the customer support websites Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide How to Use 28 ...

Page 33: ...Personal Audio System SRS X2 Troubleshooting What can I do to solve a problem Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide Troubleshooting 29 ...

Page 34: ...Personal Audio System SRS X2 Power supply Unable to turn on the speaker or charge the built in battery Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide Troubleshooting 30 ...

Page 35: ...System SRS X2 Sound No sound Sound from only one speaker Low sound level Distorted sound Humming or noise in the speaker output Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide Troubleshooting 31 ...

Page 36: ...Personal Audio System SRS X2 Pairing Unable to pair the speaker with a BLUETOOTH device Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide Troubleshooting 32 ...

Page 37: ...io System SRS X2 One touch connection NFC Unable to connect the speaker to a BLUETOOTH device with One touch connection NFC Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide Troubleshooting 33 ...

Page 38: ...Personal Audio System SRS X2 Phone calls No voice Low voice from callers Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide Troubleshooting 34 ...

Page 39: ...Personal Audio System SRS X2 Reset Using the RESET button Initializing the speaker Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide Troubleshooting 35 ...

Page 40: ...sed so the caller will hear your voice with less noise Echo cancellation By reducing sound from the speaker picked up by the speaker microphone echoes generated by the caller s phone will be suppressed You can enjoy up to about 5 hours of continuous wireless music playback with the built in lithium ion rechargeable battery BLUETOOTH standby function External input jack AUDIO IN Charging the speake...

Page 41: ...Personal Audio System SRS X2 Parts and controls Help Guide How to Use 37 ...

Page 42: ...button indicator 4 BLUETOOTH PAIRING button indicator 5 call button 6 N mark 7 Microphone 8 CHARGE indicator 9 AUDIO IN jack 10 RESET button 11 DC IN 5 V jack Related Topic About the indicators Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation 38 ...

Page 43: ...Personal audio system SRS X2 1 USB AC adaptor 1 Plug 2 depending on your region country Carrying pouch 1 Quick Start Guide Provides you with instructions on how to connect the speaker with BLUETOOTH devices and basic operations Reference Guide Provides you with precautions and product specifications Warranty card depending on your region country Notes on use 4 540 810 11 1 Copyright 2014 Sony Corp...

Page 44: ... in about 3 hours and the indicator goes off Time that is required to charge the empty battery to its full capacity Battery life when using the BLUETOOTH connection About 5 hours Time stated above may vary depending on ambient temperature or conditions of use When the battery is running low When the CHARGE indicator flashes slowly in orange the battery is running low and needs to be charged If the...

Page 45: ...s This is not a malfunction The maximum power output will be lower when the USB AC adaptor is disconnected In an extremely cold or hot environment charging may end prematurely or may not be possible This is not malfunction Even if you do not intend to use the speaker for a long time charge the battery to its full capacity once every 6 months to maintain its performance Related Topic Turning the po...

Page 46: ... you turn on the speaker the battery is empty and needs to be charged When the CHARGE indicator flashes slowly in orange the battery is running low and needs to be charged In this condition the volume of the speaker becomes gradually lower Related Topic Connecting to an AC outlet Turning the power off Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide How to Use 42 ...

Page 47: ...ou turn off the speaker while the BLUETOOTH standby function is on the power indicator lights up in orange and the speaker enters the BLUETOOTH standby mode Related Topic Using the BLUETOOTH standby function Auto power off function Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide How to Use 43 ...

Page 48: ... shipped from the factory the speaker will not enter the BLUETOOTH standby mode 1 Connect the speaker to the AC outlet 2 Turn on the speaker The power indicator lights up in green 3 Press and hold the power button over 4 seconds until the power indicator lights up in orange The speaker turns off and enters the BLUETOOTH standby mode If you connect to the speaker from a BLUETOOTH device the speaker...

Page 49: ...How to make wireless connection with BLUETOOTH devices Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation 45 ...

Page 50: ... mobile phone via HFP HSP No music sound is played when the speaker is connected to a BLUETOOTH device When the speaker is in the AUDIO IN mode Even in the following cases if the BLUETOOTH connection has been established between the speaker and a smartphone or a mobile phone via HFP HSP the auto power off function does not work No operation on the speaker No music sound is played on an audio devic...

Page 51: ...y one touch NFC Connecting the speaker with the paired device Once BLUETOOTH devices are paired there is no need to pair them again To connect a device already paired refer to the following topic Connecting with a paired BLUETOOTH device Connecting the speaker with a smartphone by one touch NFC By touching the speaker with a smartphone the speaker is turned on automatically and then proceeds to pa...

Page 52: ...ion time is replaced by the new one When the pairing information with the speaker has been deleted from the BLUETOOTH device When the speaker is initialized all pairing information is deleted The speaker can be paired with multiple devices but can only play music from one paired device at a time Related Topic Pairing and connecting with a BLUETOOTH device Connecting with a paired BLUETOOTH device ...

Page 53: ...nce 1 Turn on the speaker The power indicator lights up in green The BLUETOOTH indicator begins to flash in white When you turn on the speaker for the first time it enters pairing mode automatically When turned on the speaker tries to connect with the last connected BLUETOOTH device If the device is nearby the BLUETOOTH connection may establish automatically When you want to connect another BLUETO...

Page 54: ...ory pairing mode is not released If pairing mode is released before finishing the process repeat from step 3 When pairing with a BLUETOOTH device that cannot display a list of detected devices or that has no display you may pair the device by setting both the speaker and the BLUETOOTH device to pairing mode At this time if passkey is set besides 0000 on the BLUETOOTH device pairing cannot be done ...

Page 55: ...lay music from one paired device at a time Related Topic Connecting with a paired BLUETOOTH device Listening to music of a device via BLUETOOTH connection Terminating the BLUETOOTH connection After use Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation 51 ...

Page 56: ...TOOTH device terminate the current BLUETOOTH connection by operating the currently connected BLUETOOTH device 2 Make the BLUETOOTH connection from the BLUETOOTH device When the BLUETOOTH connection is established the BLUETOOTH indicator stays lit Hint When the BLUETOOTH standby function is turned on the speaker turns on automatically by operating a BLUETOOTH device and starts the BLUETOOTH connect...

Page 57: ... BLUETOOTH device Related Topic Using the BLUETOOTH standby function Pairing and connecting with a BLUETOOTH device Listening to music of a device via BLUETOOTH connection Terminating the BLUETOOTH connection After use Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation 53 ...

Page 58: ...ymbol or location designated on each device 1 Set the NFC function of the smartphone to on For details refer to the operating instructions supplied with the smartphone If your smartphone OS is Android 2 3 3 or later and less than Android 4 1 proceed to step 2 If your smartphone OS is Android 4 1 or later proceed to step 4 2 Download and install the app NFC Easy Connect on the smartphone NFC Easy C...

Page 59: ...TH connection is established BLUETOOTH indicator stays lit To disconnect touch the speaker with the smartphone again Hint If you cannot connect the speaker try the following Start the app on the smartphone and move the smartphone slowly over the N Mark of the speaker If the smartphone is in a case remove the case Make sure that the app screen is displayed on the smartphone If you touch a smartphon...

Page 60: ...d Topic Disconnecting the smartphone by one touch NFC Switching devices by one touch NFC Listening to music of a device via BLUETOOTH connection Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation 56 ...

Page 61: ...the speaker with the smartphone Touch the smartphone on the N Mark of the speaker Hint After the speaker is disconnected from the smartphone by one touch if no operation is performed and no sound is input for about 15 minutes the speaker turns off automatically by the auto power off function Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide How to Use 57 ...

Page 62: ...e However if you are talking on a BLUETOOTH mobile phone connected to the speaker you cannot switch the BLUETOOTH connection by one touch When the speaker is connected with a smartphone if you touch the smartphone on another NFC compatible BLUETOOTH headset or BLUETOOTH speaker the smartphone disconnects from the speaker and connects with the BLUETOOTH device it touched Notes on use 4 540 810 11 1...

Page 63: ...vice to the AUDIO IN jack using an audio cable not supplied Hint For connection use the cable that has a stereo mini plug at both ends If you use a cable with resistance the sound may be lower or may not be output Related Topic Listening to music of a portable audio device etc Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide How to Use 59 ...

Page 64: ...adjust the volume of a BLUETOOTH device Operations may vary depending on the BLUETOOTH device Refer also to the operating instructions supplied with your BLUETOOTH device 1 Connect the speaker with the BLUETOOTH device The BLUETOOTH indicator lights up in white when the BLUETOOTH connection is established 2 Start playback on the BLUETOOTH device and adjust the volume Adjust the volume of the BLUET...

Page 65: ...er When you connect a portable audio device etc to the speaker s AUDIO IN jack while listening to music via BLUETOOTH connection the speaker turns to AUDIO IN mode automatically In this case the sound of the BLUETOOTH device is not output the BLUETOOTH connection is not terminated When you listen to the sound from the BLUETOOTH device again disconnect the portable audio device etc from the speaker...

Page 66: ... the smartphone on the speaker again if your smartphone has the NFC function Hint If no operation is performed and no music sound is input by a BLUETOOTH device for about 15 minutes the speaker turns off automatically by the auto power off function then the BLUETOOTH connection terminates When you finish playing music the BLUETOOTH connection may terminate automatically depending on the BLUETOOTH ...

Page 67: ... on the speaker The power indicator lights up in green The AUDIO IN function turns on 3 Turn on the connected device 4 Start playback on the connected device and adjust the volume Adjust the volume of the connected device to a moderate level 5 Press the VOL volume buttons to adjust the volume When you press the VOL volume buttons the power indicator flashes once in green Hint When you set the volu...

Page 68: ...itches Indications of the SOUND indicator Off You can enjoy ClearAudio mode Sony recommended sound quality This mode is set as the default setting Lights up white You can enjoy the surround effect High Hint The current sound setting is retained when the speaker is turned off Note Depending on the music the surround effects may not be so noticeable Related Topic Listening to music of a device via B...

Page 69: ...et on the speaker Ring tone set on the BLUETOOTH mobile phone Ring tone set on the BLUETOOTH mobile phone only for a BLUETOOTH connection 1 Connect the speaker with a BLUETOOTH mobile phone The BLUETOOTH indicator lights up in white when the BLUETOOTH connection is established 2 Press the call button when a call is received Talk into the microphone of the speaker When an incoming call arrives play...

Page 70: ...ot talking the playback volume is adjusted If the caller cannot hear or can barely hear your voice talk more directly into the microphone of the speaker During a call you can also adjust the volume by operating your BLUETOOTH mobile phone Note The sound is output from the left speaker only during a call Depending on the BLUETOOTH mobile phone playback may not pause when an incoming call arrives Us...

Page 71: ...hed 2 Operate the BLUETOOTH mobile phone to make a call When you make a call playback pauses and the dial tone is heard from the speaker When the receiver takes the call talk into the microphone of the speaker If no dial tone is heard via the speaker The speaker may not connect with a BLUETOOTH mobile phone with HFP or HSP Check the connection status on the BLUETOOTH mobile phone Switch the call d...

Page 72: ...r BLUETOOTH mobile phone Note The sound is output from the left speaker only during a call Depending on the BLUETOOTH mobile phone playback may not pause when making a call Use a BLUETOOTH mobile phone at least 50 cm from the speaker Noise may result if the speaker and the BLUETOOTH mobile phone are too close Related Topic How to make wireless connection with BLUETOOTH devices Terminating the BLUE...

Page 73: ...phone number Outgoing call Press the call button once to cancel an outgoing call Press and hold the call button for about 2 seconds to change the call device between the speaker and mobile phone Incoming call Press the call button once to answer a call Press and hold the call button for about 2 seconds to reject a call During call Press the call button once to finish a call Press and hold the call...

Page 74: ...g on the BLUETOOTH device Also a connection may not be possible depending on the combination of devices Refer to the operating instructions supplied with your devices for information on the connection procedure 1 Connect the speaker with a BLUETOOTH music player with A2DP and a BLUETOOTH mobile phone with HFP or HSP The BLUETOOTH indicator lights up in white when connection with either device is e...

Page 75: ...If the CHARGE indicator flashes three times in orange and goes off when you turn on the speaker the battery is empty and needs to be charged Note In an extremely cold or hot environment charging may end prematurely or may not be possible This is not malfunction power indicator Turns off The speaker is turned off Lights up green The speaker is turned on Lights up orange The speaker is in BLUETOOTH ...

Page 76: ...Flashes white The speaker is searching for a BLUETOOTH device to connect SOUND indicator Turns off You can enjoy ClearAudio mode Sony recommended sound quality This mode is set as the default setting Lights up white You can enjoy the surround effect High Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation 72 ...

Page 77: ...r beforehand Otherwise it may cause malfunction Use only the supplied USB AC adaptor To avoid damaging the speaker do not use any other USB AC adaptor Plug the USB AC adaptor into a nearby wall outlet mains In the case of a problem unplug it from the wall outlet mains immediately Do not install the USB AC adaptor in a confined space such as a bookcase or built in cabinet To reduce the risk of fire...

Page 78: ...o clean it Others Do not carry the speaker and the smartphone in a same bag etc The speaker may be turned on unexpectedly If you have any questions or problems concerning the speaker that are not covered in this Help Guide please consult your nearest Sony dealer Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation 74 ...

Page 79: ...rging time varies depending on battery usage conditions Charge the speaker in an ambient temperature of between 5 C and 35 C 41 F and 95 F The speaker becomes warm during charging This is not a malfunction If the speaker is not used for a long time it may take longer to charge the battery Avoid exposure to rapid temperature change direct sunlight moisture sand dust or mechanical shock Also never l...

Page 80: ...r A microwave oven is in use near the speaker A device that generates electromagnetic radiation is in use near the speaker Interference from other devices Because BLUETOOTH devices and wireless LAN IEEE802 11b g use the same frequency microwave interference may occur and resulting in communication speed deterioration noise or invalid connection if the speaker is used near a wireless LAN device In ...

Page 81: ...ng BLUETOOTH wireless technology We do not take any responsibility for the leakage of information during BLUETOOTH communication A device featuring the BLUETOOTH function is required to conform to the BLUETOOTH standard specified by Bluetooth SIG and be authenticated Even if the connected device conforms to the above mentioned BLUETOOTH standard some devices may not be connected or work correctly ...

Page 82: ...f Sony Corporation The N Mark is a trademark or registered trademark of NFC Forum Inc in the United States and in other countries Android and Google Play are trademarks of Google Inc All other product names mentioned in this Help Guide may be the trademarks or registered trademarks of their respective companies Furthermore and are not mentioned in each case in this Help Guide Notes on use 4 540 81...

Page 83: ...on about your speaker For customers in the USA http esupport sony com For customers in Canada http esupport sony com CA For customers in European countries https www sony europe com For customers in other countries regions http www sony asia com Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide How to Use 79 ...

Page 84: ...esolve some issues by charging the battery Push the RESET button of the speaker Initialize the speaker This operation resets volume settings etc and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Connecting to an AC outlet Customer support websites Using the RESET bu...

Page 85: ...tery Charge the built in battery Make sure the USB AC adaptor is connected to the speaker and the AC outlet firmly Related Topic Connecting to an AC outlet Turning the power on About the indicators Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide Troubleshooting 81 ...

Page 86: ...ke sure the audio output setting of the computer is set for a BLUETOOTH device Check that the speaker has established BLUETOOTH connection with the BLUETOOTH device Pair the speaker and the BLUETOOTH device again If the device that is connected to the AUDIO IN jack is monaural sound will only be output from the left speaker Related Topic How to make wireless connection with BLUETOOTH devices Conne...

Page 87: ...TH connection to A2DP by operating the BLUETOOTH device when HFP or HSP is set Charge the speaker by connecting the USB AC adaptor if the CHARGE indicator orange is flashing If you connect a device with a built in radio or tuner to the speaker broadcasts may not be received or sensitivity may be reduced Locate the speaker farther away from the device and check that you can listen to the broadcasts...

Page 88: ...ess and hold the BLUETOOTH PAIRING button until the speaker beeps and the BLUETOOTH indicator starts flashing quickly in white Connect the speaker to an AC outlet or charge the battery of the speaker sufficiently Related Topic Connecting to an AC outlet How to make wireless connection with BLUETOOTH devices About the indicators Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide...

Page 89: ...ne is set to on If the smartphone is in a case remove it NFC reception sensitivity varies depending on the device If you repeatedly fail to connect the speaker with a smartphone by one touch connect it to the speaker by on screen operation Check that your smartphone is compatible with NFC Look up information on the issue on the customer support website Related Topic Connecting with a smartphone by...

Page 90: ...r and the connected device Check that output of the BLUETOOTH mobile phone is set for the speaker Select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device Related Topic How to make wireless connection with BLUETOOTH devices Receiving a call Making a call Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide Troubleshooting 86 ...

Page 91: ... object such as a pin The speaker is reset and turns off After pushing the RESET button turn on the speaker If it does not turn on consult your nearest Sony dealer Note To reset the speaker while it is being powered by the built in battery push and hold the RESET button until the power indicator turns off Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide Troubleshooting 87 ...

Page 92: ... is initialized Settings such as volume etc are restored to the factory default settings and all pairing information is deleted Note To turn on the speaker after initializing it connect the speaker to an AC outlet via the USB AC adaptor If the speaker is being powered by the built in battery it cannot be turned on Notes on use 4 540 810 11 1 Copyright 2014 Sony Corporation Help Guide Troubleshooti...

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