61
Troubleshooting
Before sending your camera for service, check the following to troubleshoot the problem. If the problem
still persists, consult the Sony Service Center.
Symptom
Cause
Remedy
The power of the camera is
not turned on.
The AC adapter is not firmly connected to
the DC IN 12 V terminal.
Firmly insert the AC adapter all the way.
The power cord is not firmly connected
to the AC adapter or the power supply.
Firmly insert the power cord all the way.
The connection cable to the PoE power
supply device is not firmly connected.
Firmly insert the connection cable all the way.
A non-PoE compliant-power supply
device is connected.
Connect a PoE compliant-power supply
device.
The camera does not work,
even when buttons on the
remote commander are
pressed (SRG-XP1).
[IR RECEIVE] on the SYSTEM menu is
turned [OFF].
Or the [IR receive] checkbox on the
Administrator menu is cleared.
Set [IR RECEIVE] to [ON] by operating the
menu with the remote controller RM-IP500/
Or select the [IR receive] checkbox from the
Administrator menu on the web browser
The remote commander’s CAMERA
SELECT button number and the camera’s
IR SELECT switch setting are different.
Set the CAMERA SELECT button to position 1.
The OSD menu is not
displayed.
The [HDMI OSD menu] checkbox on the
Administrator menu is not selected.
Select the checkbox of the item
corresponding with video output to display
the OSD menu.
An image is not displayed on
the connected video
monitor.
The video connecting cable is not
connected properly.
Check the connection between the camera
and video monitor.
Exposure settings on the camera are not
appropriate.
Check the exposure settings in the EXPOSURE
menu.
Pan, tilt, or zoom cannot be
operated.
The camera OSD menu is displayed.
Close the menu by pressing the DATA SCREEN
button on the supplied remote commander.
Or close the menu with the remote controller.
The camera cannot be
operated with the remote
controller RM-IP500/IP10.
The connection method is not configured
properly.
Configuration of the connection method
(VISCA RS-232 or VISCA over IP) for
RM-IP500/IP10 is required.
Check whether the connection method for
RM-IP500/IP10 corresponds to the connected
cable.
The VISCA RS-232 connection is incorrect. Check the connection to the VISCA RS-232
terminal and the wiring of the RS-232 cable.
Communication baud rate settings are
different.
Set the same settings for the baud rate
(9600 bps or 38400 bps) of the remote
controller and [VISCA BAUD RATE] (page 34)
setting in the [SYSTEM] menu.
The VISCA over IP connection is incorrect. Check the connection to the LAN terminal.
Use a cross network cable when connected to
the remote controller on a one-to-one basis.
VISCA is not available even
when the camera is
connected to a computer.
The computer is not correctly connected
to the camera.
Check the connection between the camera
and computer.
Make sure that the baud rate (9600 bps or
38400 bps) is correctly set in the computer
settings.
Connect the camera to the remote controller
RM-IP500/IP10 to check whether the camera
is not damaged.
Problems are not resolved
although measures were
taken.
–
Remove the plug of the power cord from the
AC outlet, then reinsert it into the AC outlet
after waiting a while.
Summary of Contents for SRG-XB25
Page 71: ...Sony Corporation ...
