10
Resolving problems
The following table is intended to help identify the causes of malfunctions and correct them where possible.
Malfunction
Possible causes
Solution
Unit does not operate.
Power failure.
Check power supply.
Faulty cable connections.
Check all cables, plugs, contacts and
connections.
No connection established, no
image transmission.
Incorrect unit configuration.
Check all configuration parameters
(reset to factory default if necessary).
Faulty installation.
Check all cables, plugs, contacts and
connections.
Wrong IP address.
Check the IP addresses (ping).
Faulty data transmission within the
LAN.
Check the data transmission with ping.
The maximum number of connections
has been reached.
Wait until there is a free connection and
call the transmitter again.
No audio transmission to remote
station.
Hardware fault.
Check that all connected audio units are
operating correctly.
Faulty cable connections.
Check all cables, plugs, contacts and
connections.
Incorrect configuration.
Check audio parameters on the
Audio
configuration and
LIVE
page functions
pages.
The audio voice connection is already
in use by another receiver.
Wait until the connection is free and
then call the sender again.
The unit does not report an
alarm.
Alarm source is not selected.
Select possible alarm sources on the
Alarm sources configuration page.
No alarm response specified.
Specify the desired alarm response on
the Alarm connections configuration
page; if necessary change the IP
address.
The unit is not operational after a
firmware upload.
Power failure during programming by
firmware file.
Have the unit checked by Customer
Service and replace if necessary.
Incorrect firmware
file.
Enter the IP address of the unit
followed by /main.htmin your Web
browser and repeat the upload.
Placeholder with a red cross
instead of the ActiveX
components.
JVM not installed on your computer or
not activated.
Install JVM.
Web browser contains empty
fields.
Active proxy server in network.
Create a rule in the local computer’s
proxy settings to exclude local IP
addresses.
The camera LED flashes red.
Firmware upload failed.
Repeat firmware upload.
Summary of Contents for SNC-HMX70
Page 16: ...Sony Corporation ...
