Ap
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Troubleshooting
21
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Appendix
Troubleshooting
Before bringing in your unit for service, check the
following as a guide to troubleshoot the problem. If the
problem cannot be corrected, consult with your Sony
dealer.
Symptom
Cause
Remedy
The power of the unit is not turned on.
The AC power adaptor is not connected to the
DC IN 12V jack firmly.
Insert the power cord firmly as far as it will
go.
The AC power cord is not inserted firmly into
the AC power adaptor or the AC outlet.
Insert the power cord firmly as far as it will
go.
The camera cannot be operated with the
unit.
Communication setting is not correct.
Select the proper setting with the DIP switch
on the bottom of the unit (page 9). Select one
of the LAN, RS-232C, and RS-422
connection.
The communication baud rate setting of the
camera and the unit differ. (When connecting
with RS-232C/RS-422.)
Select the communication baud rate, 9,600
bps or 38,400 bps, with the DIP switch on the
unit (page 9) which is selected on the camera.
The connection using the VISCA RS-422
connectors is not correctly made. (When
connecting with RS-422.)
Check that the connection to the VISCA RS-
422 connectors is correctly made, and the RS-
422 cable is properly connected.
The unit cannot be operated at all.
—
Pull out the plug of the power cord from the
AC outlet, then reinsert it into the AC outlet
after a while.
The IP remote controller setting cannot
be changed from the setting software
“RM-IP10 Setup Tool.”
The IP remote controller is not set to the
setting update mode.
Set the IP remote controller to the setting
update mode by using the DIP switch on the
bottom of the unit (page 9).
The GROUP/POSITION and CAMERA
buttons flash in green.
The IP remote controller is set to the setting
update mode.
Cancel the setting update mode by using the
DIP switch on the bottom of the unit (page 9).
The KNOB/JOYSTICK indicators do not
light, or the lighting order is different.
The LOCK button function setting is not
correct.
Check the setting of the DIP switch on the
bottom of the unit (page 9).
The joystick and PAN TILT and MENU
buttons cannot be operated.
The LOCK function is on.
Cancel the LOCK function by pressing the
LOCK button.
The GROUP/POSITION and SELECT
buttons cannot be operated.
You are not using the IP connection.
These buttons work for the IP connection
only.
The camera cannot be operated from the
IP remote controller when they are
connected to each other directly.
You are not using a LAN crossover cable.
Use a LAN crossover cable when making a
one-to-one LAN connection.
Summary of Contents for RM-IP10
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