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If you experience any of the following
difficulties while using the system, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should any
problem persist, consult your nearest Sony
dealer.
General
The power is not turned on.
• Check that the AC power cord (mains lead)
is connected securely.
If “PROTECT” and “UNPLUG” appears
alternately.
• Immediately unplug the AC power cord
(mains lead) and check that nothing is
blocking the ventilation holes of the system.
After fixing any problems, connect the AC
power cord (mains lead) again and turn on
the system. If the cause of the problem
cannot be found, consult your nearest Sony
dealer.
Dolby Digital or DTS multi channel sound is
not reproduced.
• Check that the playing DVD, etc, is recorded
in Dolby Digital or DTS format.
• When connecting the DVD player, etc, to the
digital input jacks of this system, check that
audio setting (settings for the audio output)
of the connected component.
• Check that the DVD player selects the
correct settings. (Check the sound from
DVD menu.)
The surround effect cannot be obtained.
• Press SOUND FIELD +/–, make sure the
sound field function is on.
• Depending on the digital signal, the sound
field may not function.
There is no sound from one of the front
speakers.
• Check that the component is connected
correctly to the audio input jacks for that
component.
• Check that the cords are fully inserted into
the jacks on both the component and this
system.
The left and right sounds are unbalanced or
reversed.
• Check that the components are connected
correctly and securely.
• Adjust balance parameters in the LEVEL
menu.
No sound or only a very low-level sound is
heard from the front speakers.
• Press SOUND FIELD +/– and check the
selected sound field.
• Depending on the source, the sound effect of
the front speakers may be less noticeable.
Connected components
There is no sound or only a very low-level
sound no matter which component is selected.
• Check that this system and components are
connected correctly and securely.
• Check that both this system and the selected
component are turned on.
• Check that the volume is not set to the
minimum level.
• Press MUTING to cancel the muting
function.
There is no sound from the selected
component.
• Check that the component is connected
correctly to the audio input jacks for that
component.
• Check that the cords are fully inserted into
the jacks on both the component and this
system.
• Check that the component is selected
correctly.
Additional Information
Troubleshooting
continued
