21
Troubleshooting
This section describes how to solve common problems you may encounter when using
your CLIE handheld. Many problems have simple solutions, so try these suggestions
before you call Sony Customer Information Services Center at 1-877-760-SONY
(1-877-760- 7669).
Symptom Cause/Remedy
The application I specified does not
MS Gate or MS Autorun is running.
start automatically, even
when I
t
When these applications are running, the
have inserted the
Memory Stick
auto-run function does not work.
media.
If MS Gate or MS Autorun is not running, check
the history log for possible problems.
There is very little free memory available
t
When there is very little free memory available
(approximately less than 6 KB), Memory Stick
Autorun will not display the history log in order
to prevent a system crash. Check the free memory
from the Home screen, by tapping the Menu icon,
App, and then Info.
The auto-run setting file is invalid.
t
The auto-run setting file was made in a different
version of MS Autorun or has become corrupted.
Recreate the setting using MS Autorun.
The specified application or database file is not
stored in the Memory Stick media.
t
Copy the required application and database files
to the Memory Stick media.
There is not enough free memory on your CLIE
handheld.
t
The free memory required to run the auto-run
function must be 1.1 times the size of the
application.
The Memory Stick media is not working properly.
t
Your Memory Stick media may be damaged and
should be discarded. Always use undamaged
Memory Stick media.
An application that automatically changes the
image, such as a game or an image viewer, is
running.
t
After opening the Home screen, reinsert the
Memory Stick media.
