Sony
not
e
book
us
e
r gui
d
e
Getting help
82
If the disk requires software, make sure the software is installed according to the instructions of the
program.
Check the volume of your speakers.
Clean the disk.
Moisture condensation may have occurred. Leave the computer for at least 1 hour while it is turned on.
I cannot play a DVD-ROM disk
If a region code warning appears when you are using the DVD player, it could be that the DVD-ROM disk
you are trying to play is incompatible with the DVD-ROM drive in your notebook. The region code is
listed on the packaging of the disk.
If you hear sound but cannot see video, your computer's video resolution may be set too high. For best
results, change the resolution in Windows
Control Panel
-
Display
-
Settings
to 800 x 600 using 8-bit
color.
If you see video but cannot hear sound, check all of the following:
Make sure the mute setting is off in your DVD player.
Check the master volume setting in the
Audio Mixer
. If you have connected speakers externally,
check the volume settings in your computer speakers and check the connections between your
speakers and the computer.
Windows
®
2000
: In the
Device Manager
, check that the correct drivers are installed properly. To
display the
Device Manager
, click
Start
, point to
Settings
and click
Control Panel
. Double-click
the
System
icon. On the
Hardware
tab, click on the
Device Manager
button.
Windows
®
Millennium Edition
: In the
Device Manager
, check that the correct drivers are
installed properly. To display the
Device Manager
, click
Start
, point to
Settings
and click
Control
Panel
. Double-click the
System
icon. On the
System
properties, click on the
Device Manager
tab.
A dirty or damaged disk may cause the computer to 'hang' while it tries to read the disk. If necessary,
reboot the computer, remove the disk and then check that it is not dirty or damaged.