Sony PCG-961A, User Manual, Page: 122 / 136

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Troubleshooting software
My software program stops responding or crashes
Contact the software publisher or designated provider for technical support. See
the “Software Support Information” .
When I click an application icon, the message “You must insert the application
CD into your optical drive” appears and the software does not start
❑
Some titles require specific files that are located on the application CD.
Insert the disc and try starting the program again.
❑
Make sure you place the CD in the tray with the label side facing up.
I hear background “noise” while using Windows Media Player to play my music
CDs
Sony suggests using the preinstalled Media Bar or OpenMG Jukebox software to
play audio CDs.
Troubleshooting the modem
My modem does not work
❑
Check that the phone line is plugged into the line jack. See “Connecting a
Phone Line” for details.
❑
Check that the phone line is working. You can check the line by plugging in
an ordinary phone and listening for a dial tone.
❑
Check that the phone number the program is dialing is correct.
❑
Check that the software you are using is compatible with the notebook’s
modem. (All preinstalled Sony programs are compatible.)
❑
Reinstall the modem driver. For details, see “Using the Driver Recovery
CD(s)” .