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Sony MDR-AS800BT, Help Manual

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Wireless Stereo Headset

MDR-AS800BT

The headset cannot be recognized by a computer.

The micro-USB cable is not connected properly to the USB port of the computer. Connect the micro-USB cable
again.
Check that the headset and the computer are directly connected, not via a USB hub.
A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is
available.
Try the USB connection procedure again in cases other than those stated above.
Check that you are using the micro-USB cable supplied.

4-546-398-11(2)

Copyright 2014 Sony Corporation

Help Guide

Troubleshooting

109

Summary of Contents for MDR-AS800BT

Page 1: ...e Top Wireless Stereo Headset MDR AS800BT Use this manual if you encounter any problems or have any questions Getting started Making connections Listening to music Making phone calls Important information Help Guide How to Use ...

Page 2: ...Go to Page Top Go to Page Top Troubleshooting How to Use Troubleshooting 4 546 398 11 2 Copyright 2014 Sony Corporation Troubleshooting List of Topics ...

Page 3: ...rge 56 Making connections 2 BLUETOOTH connection 17 What you can do with the BLUETOOTH function 58 How to make a wireless connection to BLUETOOTH devices 59 One touch connection NFC compatible Android devices 18 One touch connection NFC with a smartphone Android 4 1 or later 60 One touch connection NFC with a smartphone Android 2 3 3 or later and less than Android 4 1 62 Disconnecting the smartpho...

Page 4: ...ion after use 91 Playback channel 24 Switching the left and right channels 92 Making phone calls 4 Making phone calls 25 Receiving a call 93 Making a call 95 Button functions for a phone call 97 Disconnecting BLUETOOTH connection after use 91 Important information 5 Precautions 26 Precautions 99 What is BLUETOOTH wireless technology 101 Trademarks 27 Trademarks 103 Support website 28 Customer supp...

Page 5: ...e touch connection NFC 35 Unable to connect the headset to a BLUETOOTH device with one touch connection NFC 119 BLUETOOTH connection 36 Unable to make a BLUETOOTH connection 120 Distorted sound 121 The BLUETOOTH wireless communication range is short or the sound skips 122 The headset does not operate properly 123 Phone calls 37 No voice from callers 124 Low voice from callers 125 Resetting or init...

Page 6: ...to Page Top Wireless Stereo Headset MDR AS800BT Getting started Before first use Features Parts and controls Supplied accessories Charging the headset 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to Use 1 ...

Page 7: ...nections BLUETOOTH connection One touch connection NFC compatible Android devices Android devices not compatible with one touch connection NFC iPhone iOS devices Other BLUETOOTH devices Multi point connection 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to Use 2 ...

Page 8: ... to Top Go to Page Top Wireless Stereo Headset MDR AS800BT Listening to music Listening to music via a BLUETOOTH connection Playback channel 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to Use 3 ...

Page 9: ...Back Back to Top Go to Page Top Wireless Stereo Headset MDR AS800BT Making phone calls Making phone calls 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to Use 4 ...

Page 10: ...Back Back to Top Go to Page Top Wireless Stereo Headset MDR AS800BT Important information Precautions Trademarks Support website 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to Use 5 ...

Page 11: ...tereo Headset MDR AS800BT Troubleshooting Troubleshooting Power Charging Multi function button operation Sound Pairing One touch connection NFC BLUETOOTH connection Phone calls Resetting or initializing the headset Help Guide Troubleshooting 6 ...

Page 12: ...ction indicator Supplied accessories List of the included items Replacing the earbuds Replacing the arc supporters Changing the headset to Secure Fit Loop Charging the headset System requirements for battery charge using USB Charging the headset Available operating time Checking the remaining battery charge Making connections BLUETOOTH connection What you can do with the BLUETOOTH function Help Gu...

Page 13: ... to a paired iPhone Other BLUETOOTH devices Pairing and connecting with other BLUETOOTH devices Connecting to a paired BLUETOOTH device Multi point connection Connecting the headset to both a music player and a smartphone or mobile phone Connecting the headset to 2 Android smartphones Connecting the headset to an Android smartphone and an iPhone Listening to music Listening to music via a BLUETOOT...

Page 14: ... Page Top Important information Precautions Precautions What is BLUETOOTH wireless technology Trademarks Trademarks Support website Customer support websites 4 546 398 11 2 Copyright 2014 Sony Corporation 9 ...

Page 15: ...recognized by a computer The remaining battery charge of the headset is not displayed on the screen of an iPhone iPad or iPod touch Multi function button operation Sound volume cannot be adjusted Unable to go to previous or next song Unable to switch the left and right channels Sound No sound Low sound level Low sound quality Sound skips frequently during playback Pairing Pairing cannot be done On...

Page 16: ...ection Distorted sound The BLUETOOTH wireless communication range is short or the sound skips The headset does not operate properly Phone calls No voice from callers Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 4 546 398 11 2 Copyright 2014 Sony Corporation 11 ...

Page 17: ...op Go to Page Top Wireless Stereo Headset MDR AS800BT Before first use Read this first View the type of manuals supplied and support information 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to Use 12 ...

Page 18: ... Back to Top Go to Page Top Wireless Stereo Headset MDR AS800BT Features What you can do with the headset Check out the main features 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to Use 13 ...

Page 19: ...rols Location and function of parts View the names of buttons connections and indicators on the headset BLUETOOTH function indicator You can check the BLUETOOTH connection status of the headset by the indicators 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to Use 14 ...

Page 20: ...re packed with the headset before use Replacing the earbuds You can change the earbuds to another size Replacing the arc supporters You can change the arc supporters to another size Changing the headset to Secure Fit Loop You can change the headset to Secure Fit Loop 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to Use 15 ...

Page 21: ...ge the headset via USB connection Charging the headset You can charge the headset using the micro USB cable supplied Available operating time See the operating time available with a fully charged battery Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to Use 16 ...

Page 22: ...What you can do with the BLUETOOTH function Check out the headset operations available with the BLUETOOTH connection How to make a wireless connection to BLUETOOTH devices Learn about how to make a BLUETOOTH connection 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to Use 17 ...

Page 23: ...th a smartphone Android 2 3 3 or later and less than Android 4 1 By touching the headset with an NFC compatible smartphone running the Android OS mentioned above the headset turns on automatically and then pairs and makes a BLUETOOTH connection Disconnecting the smartphone by one touch NFC You can disconnect the headset from the connected smartphone by touching the headset with it Switching the de...

Page 24: ...ting with an Android smartphone You can register pair an Android smartphone and the headset with each other and make a BLUETOOTH connection Connecting to a paired Android smartphone You can connect the headset with an Android smartphone that is already paired with the headset 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to Use 19 ...

Page 25: ...necting with an iPhone You can register pair an iPhone and the headset with each other and make a BLUETOOTH connection Connecting to a paired iPhone You can connect the headset with an iPhone that is already paired with the headset 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to Use 20 ...

Page 26: ... BLUETOOTH devices You can register pair a BLUETOOTH device and the headset with each other and make a BLUETOOTH connection Connecting to a paired BLUETOOTH device You can connect the headset with a BLUETOOTH device that is already paired with the headset 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to Use 21 ...

Page 27: ...music from a BLUETOOTH music player Connecting the headset to 2 Android smartphones You can connect 2 smartphones to the headset one for listening to music and the other for making phone calls Connecting the headset to an Android smartphone and an iPhone You can connect an Android smartphone and an iPhone to the headset simultaneously to use different functions on those devices 4 546 398 11 2 Copy...

Page 28: ... can enjoy listening to music from a BLUETOOTH device wirelessly via a BLUETOOTH connection Controlling the audio device BLUETOOTH connection You can control music playback via a BLUETOOTH connection Disconnecting BLUETOOTH connection after use After use disconnect the headset from the BLUETOOTH device 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to Use 23 ...

Page 29: ...Stereo Headset MDR AS800BT Playback channel Switching the left and right channels You can switch the left and right channels when you use the headset with Secure Fit Loop 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to Use 24 ...

Page 30: ...n Making a call You can make a call with a smartphone or mobile phone using the headset hands free function Button functions for a phone call You can operate the smartphone or mobile phone by the headset via a BLUETOOTH connection Disconnecting BLUETOOTH connection after use After use disconnect the headset from the BLUETOOTH device 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to ...

Page 31: ...et MDR AS800BT Precautions Precautions Precautions on use of headset where to use handling maintenance What is BLUETOOTH wireless technology Learn about BLUETOOTH wireless technology 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to Use 26 ...

Page 32: ...Back Back to Top Go to Page Top Wireless Stereo Headset MDR AS800BT Trademarks Trademarks List of the licenses and trademarks 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to Use 27 ...

Page 33: ... to Top Go to Page Top Wireless Stereo Headset MDR AS800BT Support website Customer support websites URLs of the customer support websites 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to Use 28 ...

Page 34: ...Back Back to Top Go to Page Top Wireless Stereo Headset MDR AS800BT Troubleshooting What can I do to solve a problem 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide Troubleshooting 29 ...

Page 35: ...Back Back to Top Go to Page Top Wireless Stereo Headset MDR AS800BT Power The headset is not turned on 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide Troubleshooting 30 ...

Page 36: ...harging cannot be done Charging time is too long The headset cannot be recognized by a computer The remaining battery charge of the headset is not displayed on the screen of an iPhone iPad or iPod touch 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide Troubleshooting 31 ...

Page 37: ...eo Headset MDR AS800BT Multi function button operation Sound volume cannot be adjusted Unable to go to previous or next song Unable to switch the left and right channels 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide Troubleshooting 32 ...

Page 38: ...p Go to Page Top Wireless Stereo Headset MDR AS800BT Sound No sound Low sound level Low sound quality Sound skips frequently during playback 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide Troubleshooting 33 ...

Page 39: ...Back Back to Top Go to Page Top Wireless Stereo Headset MDR AS800BT Pairing Pairing cannot be done 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide Troubleshooting 34 ...

Page 40: ...ge Top Wireless Stereo Headset MDR AS800BT One touch connection NFC Unable to connect the headset to a BLUETOOTH device with one touch connection NFC 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide Troubleshooting 35 ...

Page 41: ...00BT BLUETOOTH connection Unable to make a BLUETOOTH connection Distorted sound The BLUETOOTH wireless communication range is short or the sound skips The headset does not operate properly 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide Troubleshooting 36 ...

Page 42: ...Back Back to Top Go to Page Top Wireless Stereo Headset MDR AS800BT Phone calls No voice from callers Low voice from callers 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide Troubleshooting 37 ...

Page 43: ...Top Wireless Stereo Headset MDR AS800BT Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide Troubleshooting 38 ...

Page 44: ...de This covers initial settings and basic operations Reference Guide This includes information about using your headset safely and specifications of your headset For information about the customer support Web site access http www sony net About battery charging Charge the headset before you use it for the first time Related Topic Charging the headset 4 546 398 11 2 Copyright 2014 Sony Corporation ...

Page 45: ...r voice hands free calling with high sensitivity microphone One button operation Simple one button operation for multiple functions Arc Supporter 3 sizes of Arc Supporter for a secure fit Long Hybrid silicone rubber earbuds Secure and comfortable fitting with increased fitting area of earbuds Adjustment band Elastic silicone band for cord length adjustment behind the neck One touch connection NFC ...

Page 46: ...cate the power or communication status of the headset 6 Microphone Picks up the sound of your voice when talking on the phone 7 Multi function button 8 right unit 9 Built in antenna The BLUETOOTH antenna is built into the headset 10 Micro USB port Connect a computer to this port with the supplied micro USB cable to charge the headset 11 Micro USB port cover Help Guide How to Use 41 ...

Page 47: ...Go to Page Top Go to Page Top Related Topic BLUETOOTH function indicator Checking the remaining battery charge 4 546 398 11 2 Copyright 2014 Sony Corporation 42 ...

Page 48: ...rns on in red Turns off Pairing mode Connectable Connecting Connected HFP HSP or A2DP Connected HFP HSP and A2DP Playing music or during a call HFP HSP or A2DP Playing music or during a call HFP HSP and A2DP Incoming call Hint When the remaining battery charge becomes low the indicator turns from blue to red except for pairing mode 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to U...

Page 49: ...f items are missing contact your dealer Numbers in indicate the item amount Wireless Stereo Headset 1 Micro USB cable approx 50 cm 19 3 4 in 1 Long Hybrid silicone rubber earbuds SS S M L 2 each Size M earbuds come attached to the headset Arc supporters S M L 2 each Size M arc supporters come attached to the headset Adjustment band 1 Carrying case 1 Help Guide How to Use 44 ...

Page 50: ...Go to Page Top Reference Guide 1 Quick Start Guide 1 Other documents 1 set May not be supplied in some countries or regions 4 546 398 11 2 Copyright 2014 Sony Corporation 45 ...

Page 51: ...tends to come off or you feel a lack of low frequency sound change the earbuds to another size to fit your ears comfortably and snugly A SS size red B S size orange C M size green D L size blue 1 Remove the earbuds Do not pinch the end of the earbud when removing it 2 Attach the earbuds Do not attach the earbuds loose or skewed Help Guide How to Use 46 ...

Page 52: ...c supporters attached If the arc supporters do not fit your ears change the arc supporters to another size to fit your ears comfortably and snugly A S size B M size C L size 1 Remove the earbuds and arc supporters Do not pinch the end of the arc supporter when removing it 2 Attach the arc supporters Help Guide How to Use 47 ...

Page 53: ...Go to Page Top A Front the side printed with L or R B Back C Align straight edge 4 546 398 11 2 Copyright 2014 Sony Corporation 48 ...

Page 54: ...t band will prevent the headset from moving around even in vigorous movements If your head is small or narrow you can wear the headset securely by using the adjustment band 1 Remove the earbuds and arc supporters Do not pinch the end of the arc supporter when removing it 2 Attach the arc supporter to the unit and the arc supporter to the unit Attach the arc supporters as shown below Attach the ear...

Page 55: ...n you reverse and wear the headset with Secure Fit Loop so that the angle fits the left and right ears A Angle of sound conduit when wearing headset with Easy Fit B Angle of sound conduit when wearing headset reversed without replacing left and right units You cannot wear the headset properly C Angle of sound conduit when wearing headset reversed and upside down after replacing left and right unit...

Page 56: ...Go to Page Top Related Topic Replacing the earbuds Replacing the arc supporters Switching the left and right channels 4 546 398 11 2 Copyright 2014 Sony Corporation 51 ...

Page 57: ...f the following operating systems and USB port When using Windows Windows 8 1 Windows 8 1 Pro Windows 8 Windows 8 Pro Windows 7 Home Basic Home Premium Professional Ultimate Windows Vista Service Pack 2 or later Home Basic Home Premium Business Ultimate When using Mac Mac OS X version 10 3 or later Note Sony does not guarantee proper operation in all system environments When using Windows 8 1 upda...

Page 58: ...ction be used during charging If the headset detects a problem while charging due to following causes the indicator red may turn off although charging is not complete In this case charge again within the charging temperature range If the problem persists consult your nearest Sony dealer Ambient temperature exceeds the charging temperature range of 10 C 35 C 50 F 95 F There is a problem with the ba...

Page 59: ...arked in the sun If the computer enters into hibernation mode while connected to the headset charging will not be completed properly Check the setting of the computer before charging The indicator red will go off automatically if the computer enters into hibernation mode Charge the headset again in this case Use the supplied micro USB cable only and connect directly to a computer Charging will not...

Page 60: ... of the headset on fully charged battery are as follows Music playback time Max 4 5 hours SBC AAC Max 3 5 hours aptX Communication time Max 4 5 hours Standby time Max 180 hours Note Usage hours may be shorter depending on the Codec and the conditions of use 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to Use 55 ...

Page 61: ...m 1 time Low needs to charge When the battery is almost empty The indicator turns red When the battery becomes empty the headset sounds a warning beep and turns off automatically When you are using an iPhone iPad or iPod touch When the headset is connected to an iPhone iPad or iPod touch iOS 5 0 or later that supports HFP Hands free Profile it will show an icon that indicates the remaining battery...

Page 62: ...gh C Medium D Low needs to charge Note If you connect the headset to an iPhone iPad or iPod touch with Media audio A2DP only in a multi point connection the remaining battery charge will not be displayed correctly 4 546 398 11 2 Copyright 2014 Sony Corporation 57 ...

Page 63: ...listen to music or make phone calls wirelessly Listening to music You can receive audio signals from a smartphone mobile phone or music player to enjoy music wirelessly Talking on the phone You can make and receive a call with your hands free while leaving your smartphone or mobile phone in your bag or pocket 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to Use 58 ...

Page 64: ...2 3 3 or later installed excluding Android 3 x NFC NFC Near Field Communication is a technology enabling short range wireless communication between various devices such as smartphones and IC tags Thanks to the NFC function data communication for example BLUETOOTH pairing can be achieved easily by simply touching NFC compatible devices together i e at the N Mark symbol or location designated on eac...

Page 65: ...and IC tags Thanks to the NFC function data communication for example BLUETOOTH pairing can be achieved easily by simply touching NFC compatible devices together i e at the N Mark symbol or location designated on each device 1 Unlock the screen of the smartphone 2 Set the NFC function of the smartphone to on 3 Touch the headset with the smartphone Confirm that the screen of the smartphone is unloc...

Page 66: ...martphone and move the smartphone slowly over the N marked part of the headset If the smartphone is in a case remove the case If you touch an NFC compatible smartphone with the headset the smartphone terminates BLUETOOTH connection with any current device and connects to the headset One touch connection switching Related Topic How to make a wireless connection to BLUETOOTH devices Disconnecting th...

Page 67: ...example BLUETOOTH pairing can be achieved easily by simply touching NFC compatible devices together i e at the N Mark symbol or location designated on each device 1 Unlock the screen of the smartphone 2 Set the NFC function of the smartphone to on 3 Download and install the app NFC Easy Connect If you have already downloaded the app proceed to step 4 NFC Easy Connect is a free Android app you can ...

Page 68: ...e pairing and connection When the headset is connected with the smartphone the blue indicator starts flashing slowly To disconnect touch the smartphone again To connect a paired smartphone perform steps 4 and 5 Hint If you cannot connect the headset try the following Start the app NFC Easy Connect on the smartphone and move the smartphone slowly over the N marked part of the headset If the smartph...

Page 69: ...wireless connection to BLUETOOTH devices Disconnecting the smartphone by one touch NFC Switching the device by one touch NFC Listening to music from a device connected via BLUETOOTH 4 546 398 11 2 Copyright 2014 Sony Corporation 64 ...

Page 70: ...artphone start the app NFC Easy Connect 2 Touch the headset with the smartphone Touch the smartphone on the N marked part of the headset Note After the headset is disconnected from the smartphone if no operation is performed for about 5 minutes the headset turns off automatically To turn off the headset before that press and hold the multi function button for about 2 seconds The indicator blue goe...

Page 71: ...n a BLUETOOTH mobile phone connected to the headset you cannot switch the BLUETOOTH connection by one touch When the headset is connected with an NFC compatible smartphone if you touch the smartphone on another NFC compatible BLUETOOTH headset or BLUETOOTH speaker the smartphone disconnects from the headset and connects to the BLUETOOTH device it touched Note Unlock the screen of the smartphone be...

Page 72: ... is on hand 1 Enter pairing mode on this headset When you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the multi function button for about 2 seconds when the headset is turned off The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has p...

Page 73: ...be called a Passcode a PIN code or a Password Note If pairing is not established within about 5 minutes pairing mode will be canceled and the headset will turn off In this case start over from step 1 Once BLUETOOTH devices are paired there is no need to pair them again except in the following cases Pairing information has been deleted after repair etc The headset is already paired with 8 devices a...

Page 74: ...dure is an example For details refer to the operating instructions supplied with your Android smartphone To delete all pairing information see Initializing the headset to restore factory settings Related Topic How to make a wireless connection to BLUETOOTH devices Connecting to a paired Android smartphone Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection a...

Page 75: ...n the headset Press and hold the multi function button for about 2 seconds Make sure that the indicator blue flashes after you release the button Check the connection status on the Android smartphone If not connected proceed to step 3 3 Search for this headset on the smartphone i Select Setting Bluetooth ii Touch next to Bluetooth Help Guide How to Use 70 ...

Page 76: ... an HFP HSP connection is made when you turn on the headset While the headset is on you can make an A2DP connection music playback by pressing the multi function button Note If the headset tries to make a connection with a previously connected BLUETOOTH device you may not be able to connect to the device you want to If connection fails terminate the BLUETOOTH connection from the device that was pr...

Page 77: ...ss connection to BLUETOOTH devices Pairing and connecting with an Android smartphone Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection after use 4 546 398 11 2 Copyright 2014 Sony Corporation 72 ...

Page 78: ...on hand 1 Enter pairing mode on this headset When you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the multi function button for about 2 seconds when the headset is turned off The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairi...

Page 79: ... this case start over from step 1 Once BLUETOOTH devices are paired there is no need to pair them again except in the following cases Pairing information has been deleted after repair etc The headset is already paired with 8 devices and another device is to be paired The headset can be paired with up to 8 devices If a new device is paired after 8 devices are already paired the paired device with t...

Page 80: ...perating instructions supplied with your iPhone To delete all pairing information see Initializing the headset to restore factory settings Related Topic How to make a wireless connection to BLUETOOTH devices Connecting to a paired iPhone Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection after use Initializing the headset to restore factory settings 4 546 3...

Page 81: ...rn on the headset Press and hold the multi function button for about 2 seconds Make sure that the indicator blue flashes after you release the button Check the connection status on the iPhone If not connected proceed to step 3 3 Search for this headset on the iPhone i Select Settings ii Touch Bluetooth Help Guide How to Use 76 ...

Page 82: ...de when you turn on the headset While the headset is on you can make an A2DP connection music playback by pressing the multi function button Note If the headset tries to make a connection with a previously connected BLUETOOTH device you may not be able to connect to the device you want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Related T...

Page 83: ...o to Page Top Pairing and connecting with an iPhone Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection after use 4 546 398 11 2 Copyright 2014 Sony Corporation 78 ...

Page 84: ... pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the multi function button for about 2 seconds when the headset is turned off The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the m...

Page 85: ...except in the following cases Pairing information has been deleted after repair etc The headset is already paired with 8 devices and another device is to be paired The headset can be paired with up to 8 devices If a new device is paired after 8 devices are already paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has be...

Page 86: ...ep 2 2 Make the BLUETOOTH connection from the BLUETOOTH device For details refer to the operating instructions supplied with your BLUETOOTH device Hint The above procedure is an example For details refer to the operating instructions supplied with your BLUETOOTH device If the BLUETOOTH device was connected with the headset the last time an HFP HSP connection is made when you turn on the headset Wh...

Page 87: ... If connection fails terminate the BLUETOOTH connection from the device that was previously connected Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with other BLUETOOTH devices Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection after use 4 546 398 11 2 Copyright 2014 Sony Corporation 82 ...

Page 88: ...TOOTH connection between the headset and the BLUETOOTH music player 3 Make an HFP or HSP BLUETOOTH connection between the headset and the BLUETOOTH smartphone or mobile phone Note If the smartphone or mobile phone was connected with the headset the last time an HFP or HSP connection is made automatically when you turn on the headset At the same time an A2DP connection may also be made automaticall...

Page 89: ...her for making phone calls change the settings of the smartphones so that only one of the functions is connected for each smartphone 1 Pair the headset with both smartphones respectively 2 Use one of the smartphones to establish a BLUETOOTH connection with the headset 3 On the smartphone connected to the headset uncheck either Phone audio HFP or Media audio A2DP Example To connect Media audio A2DP...

Page 90: ...ck the function that you did not uncheck in step 3 7 Use the first smartphone to establish a BLUETOOTH connection again Both smartphones are connected to the headset with only one function enabled Hint The above procedure is an example For details refer to the operating instructions supplied with your Android smartphones 4 546 398 11 2 Copyright 2014 Sony Corporation 85 ...

Page 91: ...roid smartphone so that only one of the functions is connected Connect the Android smartphone first and then connect the iPhone You cannot set the iPhone to connect one function only 1 Pair the headset with both Android smartphone and iPhone respectively 2 Use the Android smartphone to establish a BLUETOOTH connection with the headset 3 On the Android smartphone connected to the headset uncheck ei...

Page 92: ...e function that you unchecked in step 3 Hint The above procedure is an example For details refer to the operating instructions supplied with your Android smartphone Note If you connect an Android smartphone with Phone audio HFP the remaining battery charge of the headset will not be displayed correctly on an iPhone 4 546 398 11 2 Copyright 2014 Sony Corporation 87 ...

Page 93: ... Audio Video Remote Control Profile enables you to adjust volume etc The operation may vary depending on the BLUETOOTH device Refer to the operating instructions supplied with your BLUETOOTH device 1 Connect the headset to a BLUETOOTH device 2 Wear the headset Put the headset with indication on your left ear and indication on your right ear The unit of the headset has a tactile dot A Tactile dot F...

Page 94: ...to the operation on the headset Hint When you adjust the volume press the button 2 or 3 times with short intervals between each press about 0 4 seconds so the operations will be recognized as being consecutive The headset supports SCMS T content protection You can enjoy music etc from a device such as a mobile phone or portable TV that supports SCMS T content protection Depending on the BLUETOOTH ...

Page 95: ...e multi function button 3 times consecutively Increase volume Press the multi function button 2 times consecutively holding the button down at the second push Decrease volume Press the multi function button 3 times consecutively holding the button down at the third push Note If the communication condition is poor the BLUETOOTH device may react incorrectly to the operation on the headset The availa...

Page 96: ... to the headset again If using a device that does not support one touch connection NFC operate from the BLUETOOTH device Press and hold the multi function button on the headset for about 2 seconds to turn off the headset Turn off the BLUETOOTH device Hint When you finish playing music the BLUETOOTH connection may terminate automatically depending on the BLUETOOTH device Related Topic Disconnecting...

Page 97: ... volume reaches minimum you will hear a warning beep Continue to press the button for about 5 seconds After channels are switched you will hear a beep from the left ear side left channel 3 Adjust the volume Hint Press the button 3 times with short intervals between each press about 0 4 seconds so the operations will be recognized as being consecutive To return to the original setting perform steps...

Page 98: ...artphone or mobile phone Ring tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a BLUETOOTH connection 1 Connect the headset to a smartphone or mobile phone beforehand 2 When you hear a ring tone press the multi function button on the headset and receive the call When an incoming call arrives even while you are listenin...

Page 99: ...you adjust the volume press the button 2 or 3 times with short intervals between each press about 0 4 seconds so the operations will be recognized as being consecutive Some smartphones or mobile phones have handset use priority when receiving a call In the case of the HFP or HSP connection switch the call device to the headset by holding the multi function button down for about 2 seconds or by usi...

Page 100: ...a call When you make a call the dial tone is heard from the headset If you make a call while you are listening to music playback pauses If no dial tone is heard via the headset switch the call device to the headset using your smartphone or mobile phone or by holding the multi function button down for about 2 seconds 3 Press the multi function button to adjust the volume Increase volume Press the m...

Page 101: ...the operations will be recognized as being consecutive If you adjust the volume on the headset when not talking the playback volume is adjusted Volume for a call and listening to music can be adjusted independently Even if you change the volume while playing back music the volume of a call does not change Related Topic How to make a wireless connection to BLUETOOTH devices Disconnecting BLUETOOTH ...

Page 102: ...to change the call device between the headset and the smartphone or mobile phone Incoming call Press the multi function button once to answer a call Press and hold the multi function button for about 2 seconds to reject a call During call Press the multi function button once to finish a call Press and hold the multi function button for about 2 seconds to change the call device between the headset ...

Page 103: ...Go to Page Top Go to Page Top Related Topic Receiving a call Making a call 4 546 398 11 2 Copyright 2014 Sony Corporation 98 ...

Page 104: ...s as a result of water immersion caused by misuse by the customer are not covered by the warranty To maintain water resistance performance Note the following cautions carefully and use the headset correctly Do not drop the headset or expose it to mechanical shock Doing so may deform or damage the headset resulting in deterioration of water resistance performance Do not put the headset in water or ...

Page 105: ...vice is being used If you experience discomfort after using the BLUETOOTH device stop using the BLUETOOTH device immediately Should any problem persist consult your nearest Sony dealer Listening with this headset at high volume may affect your hearing For traffic safety do not use this headset while driving or cycling Do not put weight or pressure on this headset as it may cause the headset to def...

Page 106: ...H device specification The unit supports the following BLUETOOTH version and profiles Communication system BLUETOOTH Specification Ver 3 0 Compatible BLUETOOTH profiles A2DP Advanced Audio Distribution Profile Transmitting or receiving audio content of high quality AVRCP Audio Video Remote Control Profile Controlling A V equipment pausing stopping starting playback etc HSP Headset Profile Talking ...

Page 107: ...y vary in function depending on their specifications Due to the characteristic of BLUETOOTH wireless technology the sound played on this unit is slightly delayed from the sound played on the BLUETOOTH device during talking on the telephone or listening to the music This unit supports security capabilities that comply with the BLUETOOTH standard to provide a secure connection when the BLUETOOTH wir...

Page 108: ... iPod touch are trademarks of Apple Inc registered in the U S and other countries Microsoft Windows and Windows Vista are registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries The aptX mark and the aptX logo are trade marks of CSR plc or one of its group companies...

Page 109: ...ge to get the support information about your headset For customers in the U S A http esupport sony com For customers in Canada http esupport sony com CA For customers in European countries www sony eu support For customers in other countries regions http www sony asia com 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide How to Use 104 ...

Page 110: ...t to a computer to charge the battery You may be able to resolve some issues by charging the battery Reset the headset Initialize the headset This operation resets volume settings etc and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Charging the headset Customer su...

Page 111: ...harge the battery of the headset The headset cannot be turned on while charging the battery Remove the micro USB cable from the headset and then turn on the headset again Related Topic Charging the headset Checking the remaining battery charge 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide Troubleshooting 106 ...

Page 112: ...supplied Check that the micro USB cable is connected to the headset and the computer firmly Check that the computer is turned on Check that the computer is not in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Related Topic Charging the headset 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide Troubleshooting 107 ...

Page 113: ...Wireless Stereo Headset MDR AS800BT Charging time is too long Check that the headset and the computer are directly connected not via a USB hub Related Topic Charging the headset 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide Troubleshooting 108 ...

Page 114: ... cable again Check that the headset and the computer are directly connected not via a USB hub A problem may have occurred with the connected USB port of the computer Connect to another USB port if it is available Try the USB connection procedure again in cases other than those stated above Check that you are using the micro USB cable supplied 4 546 398 11 2 Copyright 2014 Sony Corporation Help Gui...

Page 115: ...ch The remaining battery charge is shown only on the screen of an iPhone iPad or iPod touch iOS 5 0 or later that supports HFP Hands free Profile Make sure that the iPhone iPad or iPod touch is connected with HFP Hands free Profile Otherwise the remaining battery charge will not be displayed correctly 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide Troubleshooting 110 ...

Page 116: ...ing the button down at the second push Decrease volume Press the multi function button 3 times consecutively holding the button down at the third push When you adjust the volume press the button 2 or 3 times with short intervals between each press about 0 4 seconds so the operations will be recognized as being consecutive 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide Troubleshooting 11...

Page 117: ...ress the multi function button 2 times consecutively Previous song Press the multi function button 3 times consecutively Press the button 2 or 3 times with short intervals between each press about 0 4 seconds so the operations will be recognized as being consecutive 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide Troubleshooting 112 ...

Page 118: ...d push When the sound volume reaches minimum you will hear a warning beep Continue to press the button for about 5 seconds After channels are switched you will hear a beep from the left ear side left channel Press the button 3 times with short intervals between each press about 0 4 seconds so the operations will be recognized as being consecutive 4 546 398 11 2 Copyright 2014 Sony Corporation Help...

Page 119: ...TH connection Turn up the volume of the headset and the connected device i e smartphone Check that the connected device is playing back If you are connecting a computer to the headset make sure the audio output setting of the computer is set for a BLUETOOTH device Pair the headset and the BLUETOOTH device again Related Topic How to make a wireless connection to BLUETOOTH devices Listening to music...

Page 120: ... Top Print Go to Page Top Wireless Stereo Headset MDR AS800BT Low sound level Turn up the volume of the headset and the connected device 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide Troubleshooting 115 ...

Page 121: ... away from the device and check that you can listen to the broadcasts satisfactorily If you have previously connected the headset to this BLUETOOTH device only an HFP HSP BLUETOOTH connection may be made when the headset is turned on If this happens use the BLUETOOTH device and make an A2DP BLUETOOTH connection When you listen to music from a computer on the headset sound quality may be poor for t...

Page 122: ...ETOOTH communications may be disabled or noise or audio dropout may occur under the following conditions There is a human body between the headset and the BLUETOOTH device This situation may be improved by placing the BLUETOOTH device facing the antenna of the headset There is an obstacle such as metal or wall between the headset and the BLUETOOTH device A device using 2 4 GHz frequency such as a ...

Page 123: ...sequent device press and hold the multi function button of the headset for about 7 seconds to enter pairing mode When you pair the headset with devices again after initializing or repairing the headset information for pairing with the headset remaining on the iPhone or other device may prevent you from pairing them successfully In this case delete the pairing information of the headset from the de...

Page 124: ...FC reception sensitivity varies depending on the device If you repeatedly fail to connect the headset with a smartphone by one touch connect it to the headset by on screen operation on the smartphone You cannot make a one touch connection NFC while charging the battery because the headset cannot be turned on Finish charging first and then make the one touch connection NFC Related Topic One touch c...

Page 125: ...n with the BLUETOOTH device may not be memorized on the headset Make a BLUETOOTH connection from the BLUETOOTH device to the headset soon after pairing is complete The BLUETOOTH device is in sleep mode The BLUETOOTH connection is terminated Make the BLUETOOTH connection again Related Topic BLUETOOTH function indicator How to make a wireless connection to BLUETOOTH devices 4 546 398 11 2 Copyright ...

Page 126: ...to Top Print Go to Page Top Wireless Stereo Headset MDR AS800BT Distorted sound Keep the headset away from a microwave oven Wi Fi etc 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide Troubleshooting 121 ...

Page 127: ...t in antenna BLUETOOTH communications may be disabled or noise or audio dropout may occur under the following conditions There is a human body between the headset and the BLUETOOTH device This situation may be improved by placing the BLUETOOTH device facing the antenna of the headset There is an obstacle such as metal or wall between the headset and the BLUETOOTH device A device using 2 4 GHz freq...

Page 128: ...operly Reset the headset Pairing information is not deleted by this operation If you cannot use the headset even after resetting it initialize the headset Related Topic Resetting the headset Initializing the headset to restore factory settings 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide Troubleshooting 123 ...

Page 129: ... i e smartphone Check that output of the BLUETOOTH device is set for the headset Select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device If you are listening to music using the headset stop playback press the multi function button on the headset and talk Related Topic How to make a wireless connection to BLUETOOTH devices Receiving a call Making a call 4 546 398 11 2 Copyright ...

Page 130: ... Print Go to Page Top Wireless Stereo Headset MDR AS800BT Low voice from callers Turn up the volume of the headset and the connected device 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide Troubleshooting 125 ...

Page 131: ...annot be operated even when it is turned on set the headset in charging status then press the multi function button The headset is reset and turns off If the headset does not operate correctly even after resetting initialize the headset to restore factory settings 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide Troubleshooting 126 ...

Page 132: ...ss and hold the multi function button for more than 15 seconds The indicator blue flashes 4 times and the headset is reset to the factory settings All pairing information is deleted If the headset does not operate correctly even after initializing consult your nearest Sony dealer 4 546 398 11 2 Copyright 2014 Sony Corporation Help Guide Troubleshooting 127 ...

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