Sony MDR-AS700BT Help Manual Download Page 101

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Help Guide

What can I do to solve a problem?

If the headset does not function as expected, try the following steps to resolve the

issue.

Find the symptoms of the issue in this manual, and try any corrective actions

listed.

[Details]

Connect the headset to your computer to charge the battery.

[Details]

You may be able to resolve some issues by charging the battery.

Reset the headset.

Initialize the headset.

This operation resets volume setting, etc. and deletes all pairing information.

Look up information on the issue on the customer support Web site.

http://www.sony.net/

If the approaches listed above fail to resolve the issue, consult your nearest

Sony dealer.

Resetting the headset

Set the headset in charging status, then press the

POWER and VOL – buttons

simultaneously. The unit will be reset. Pairing information is not deleted.

Top

Troubleshooting

To deal with a trouble

101

Summary of Contents for MDR-AS700BT

Page 1: ...Help Guide MDR AS700BT Getting Started BLUETOOTH One touch connection NFC Music Phone calls Multi point connection Troubleshooting Important information Copyright 2013 Sony Corporation Search 1 ...

Page 13: ...Help Guide BLUETOOTH What is BLUETOOTH wireless technology What you can do with BLUETOOTH function Steps to BLUETOOTH function Copyright 2013 Sony Corporation Search Top BLUETOOTH 13 ...

Page 14: ...ing with a paired Android smartphone Pairing and connecting with an iPhone Connecting with a paired iPhone Pairing and connecting with other BLUETOOTH devices Connecting with a paired BLUETOOTH device Indications of BLUETOOTH function Copyright 2013 Sony Corporation Search Top BLUETOOTH 14 ...

Page 15: ...Help Guide One touch connection NFC Compatible smartphones Preparation on the smartphone About NFC Easy Connect App Copyright 2013 Sony Corporation Search Top One touch connection NFC 15 ...

Page 16: ...nection Connecting with a smartphone by one touch functions Disconnecting the smartphone by one touch functions Switching the device by one touch functions Copyright 2013 Sony Corporation Search Top One touch connection NFC 16 ...

Page 19: ... the headset with a music player and a smartphone mobile phone Connecting the headset with 2 Android smartphones Connecting the headset with an Android smartphone and an iPhone Copyright 2013 Sony Corporation Search Top Multi point connection 19 ...

Page 21: ...ble causes of symptoms Table of contents for symptoms and possible causes Power and charging BLUETOOTH connection One touch connection NFC Music Phone calls Copyright 2013 Sony Corporation Search Top Troubleshooting 21 ...

Page 23: ...erations Reference Guide This includes information about using your wireless stereo headset safely and specifications of your wireless stereo headset For information about the customer support Web site access http www sony net About battery charging See Charging the headset on how to charge the battery Features Copyright 2013 Sony Corporation Search Top Getting Started Before First Use 23 ...

Page 24: ...TH Stereo enabled music players and mobile phones Embedded microphone enables hands free conversation from BLUETOOTH enabled mobile phone Noise suppression and echo cancellation functions for superior conversation sound quality Enjoy basic remote control operation play pause etc of music player functions via BLUETOOTH connection Multi pairing and multi point connection supported Up to 9 hours of l...

Page 25: ...25 ...

Page 26: ...ocation and function of parts Functions of buttons indicators and other parts on your wireless stereo headset are explained here N mark Details Left unit Search Top Getting Started Features and location of parts 26 ...

Page 27: ...cation status of the headset Built in antenna The BLUETOOTH antenna is built into the headset VOL volume buttons Controls various functions when listening to music The button has a tactile dot Micro USB port Details Connect a computer to this port with the supplied micro USB cable to charge the headset Charging the headset Copyright 2013 Sony Corporation 27 ...

Page 28: ...ndows Windows 8 Windows 8 Pro Windows 7 Home Basic Home Premium Professional Ultimate Windows Vista Service Pack 2 or later Home Basic Home Premium Business Ultimate Windows XP Service Pack 3 or later Home Edition Professional Media Center Edition 2004 Media Center Edition 2005 when using Macintosh Mac OS X version 10 3 or later Charging the headset 1 Open the cover of the micro USB port 2 Connect...

Page 29: ...or a long time the indicator red may not light up when you connect the micro USB cable to charge the headset In this case do not disconnect the micro USB cable from the headset and wait until the indicator red lights up Tips If the micro USB cable is connected to a computer while the headset is turned on the headset will be turned off automatically To charge the headset from an AC outlet use USB A...

Page 30: ... the built in rechargeable battery drops to half the normal length the battery should be replaced Consult your nearest Sony dealer for replacement of the rechargeable battery Avoid exposure to temperature extremes direct sunlight moisture sand dust or mechanical shock Never leave the headset in a car parked in the sun If the computer enters into hibernation mode while connected to the headset char...

Page 31: ...ng the POWER button the indicator red flashes You can check the remaining battery by the number of times the indicator red flashes Indicator red Status 3 times Full 2 times Mid 1 time Low needs to charge When the battery is almost empty The indicator turns red When the battery becomes empty the headset sounds a beep and turns off automatically Copyright 2013 Sony Corporation 31 ...

Page 32: ... use such a device in a bag or pocket BLUETOOTH standard is an international standard supported by thousands of companies all over the world and employed by various companies worldwide Communication System and Compatible BLUETOOTH Profiles of the headset Profile is standardization of the function for each BLUETOOTH device specification The headset supports the following BLUETOOTH version and profi...

Page 33: ... Even if the device has the same profile functions may vary depending on the specifications Due to the characteristic of BLUETOOTH wireless technology the sound played on the headset is slightly delayed from the sound played on the BLUETOOTH device during talking on the telephone or listening to the music Do not use the BLUETOOTH function on an airplane The radio waves may cause malfunction of the...

Page 34: ... music player Also you can make or receive a call by operating the headset Listening to music You can enjoy music wirelessly from a smartphone mobile phone or music player Details Talking on the phone You can make and receive a call with your hands free while leaving your smartphone or mobile phone in your bag or pocket Details Search Top BLUETOOTH BLUETOOTH 34 ...

Page 36: ...ouch connection NFC You can connect the headset with a device by one touch using the NFC function Details Paring the headset with a BLUETOOTH device by operating the BLUETOOTH device Details In the case of the one touch connection you can perform steps 1 and 2 below by a one touch operation 1 Register pair a BLUETOOTH device smartphone mobile phone etc and the headset with each other 2 Use the BLU...

Page 37: ...yback etc HSP Headset Profile Talking on the phone Operating the phone HFP Hands free Profile Talking on the phone Operating the phone by hands free When you use a BLUETOOTH smartphone or mobile phone supported by both HFP Hands free Profile and HSP Headset Profile set it to HFP Notes To use the BLUETOOTH function the BLUETOOTH device to be connected requires the same profile as that of the headse...

Page 38: ...listening to the music Do not use the BLUETOOTH function on an airplane The radio waves may cause malfunction of the airplane and result in hazardous accidents Pairing and connecting with an Android smartphone Copyright 2013 Sony Corporation 38 ...

Page 39: ...ction When pairing the headset with a smartphone place the smartphone within 1 meter 3 feet of the headset 1 Enter pairing mode on the headset Press and hold the POWER button for more than 7 seconds Make sure that the indicator flashes blue and red alternately after you release the button Search Top BLUETOOTH BLUETOOTH connection 39 ...

Page 40: ...e will be cancelled and the headset will turn off In this case start over from step 1 2 Select the BLUETOOTH setting on the smartphone Select Settings Bluetooth 3 Turn on the BLUETOOTH function on the smartphone Touch the button next to Bluetooth to turn on Bluetooth 40 ...

Page 41: ...4 Search for this headset on the smartphone Touch Bluetooth Search for devices 41 ...

Page 42: ...5 Touch MDR AS700BT If passkey input is required input 0000 A Passkey may be called a Passcode a PIN code a PIN number or a Password 42 ...

Page 43: ...example For details refer to the manual supplied with your smartphone The headset and the smartphone are paired each other and connected If they are not connected see step 2 of Connecting with a paired Android smartphone Tip 43 ...

Page 44: ...th 9 or more devices The headset can be paired with up to 8 devices if a new device is paired after 8 devices have been paired the device whose latest connection time is the oldest among the 8 paired devices is replaced by the new one When recognition of the headset by the device to be connected is deleted The headset is initialized All pairing information is deleted Connecting with a paired Andro...

Page 45: ... with a paired Android smartphone 1 Turn on the headset Press and hold the POWER button for about 2 seconds Make sure that the indicator blue flashes after you release the button Search Top BLUETOOTH BLUETOOTH connection 45 ...

Page 46: ...soon as you turn on both devices Check the connecting status on the smartphone If not connected proceed to step 2 2 Make the BLUETOOTH connection from the smartphone Touch Settings Bluetooth Make sure that Bluetooth is set to on then touch MDR AS700BT 46 ...

Page 48: ...48 ...

Page 49: ...ion When pairing the headset with an iPhone place the iPhone within 1 meter 3 feet of the headset 1 Enter pairing mode on the headset Press and hold the POWER button for more than 7 seconds Make sure that the indicator flashes blue and red alternately after you release the button Search Top BLUETOOTH BLUETOOTH connection 49 ...

Page 50: ...ng is not established within about 5 minutes pairing mode will be cancelled and the headset will turn off In this case start over from step 1 2 Select the BLUETOOTH setting on the iPhone Select Settings Bluetooth 50 ...

Page 51: ...3 Turn on the BLUETOOTH function on the iPhone Touch OFF to change it to ON 51 ...

Page 52: ...4 Touch MDR AS700BT If passkey input is required input 0000 A Passkey may be called a Passcode a PIN code a PIN number or a Password 52 ...

Page 53: ... to the manual supplied with your iPhone The headset and the iPhone are paired each other and connected If they are not connected see step 2 of Connecting with a paired iPhone Tip To delete all pairing information see What can I do to solve a problem 53 ...

Page 54: ...set can be paired with up to 8 devices if a new device is paired after 8 devices have been paired the device whose latest connection time is the oldest among the 8 paired devices is replaced by the new one When recognition of the headset by the device to be connected is deleted The headset is initialized All pairing information is deleted Connecting with a paired iPhone Copyright 2013 Sony Corpora...

Page 55: ...ecting with a paired iPhone 1 Turn on the headset Press and hold the POWER button for about 2 seconds Make sure that the indicator blue flashes after you release the button Search Top BLUETOOTH BLUETOOTH connection 55 ...

Page 56: ...ne as soon as you turn on both devices Check the connecting status on the iPhone If not connected proceed to step 2 2 Make the BLUETOOTH connection from the iPhone Touch Settings Bluetooth Make sure that ON is selected then touch MDR AS700BT 56 ...

Page 58: ... When pairing the headset with a BLUETOOTH device place the BLUETOOTH device within 1 meter 3 feet of the headset 1 Enter pairing mode on the headset Press and hold the POWER button for more than 7 seconds Make sure that the indicator flashes blue and red alternately after you release the button Search Top BLUETOOTH BLUETOOTH connection 58 ...

Page 59: ...to pair both devices If passkey input is required on the display of a BLUETOOTH device input 0000 A Passkey may be called a Passcode a PIN code a PIN number or a Password 4 Make the BLUETOOTH connection from the BLUETOOTH device Depending on the BLUETOOTH device the headset may be connected with the device automatically as soon as they are paired Tip To delete all pairing information see What can ...

Page 60: ... after repair etc The headset is paired with 9 or more devices The headset can be paired with up to 8 devices if a new device is paired after 8 devices have been paired the device whose latest connection time is the oldest among the 8 paired devices is replaced by the new one When recognition of the headset by the device to be connected is deleted The headset is initialized All pairing information...

Page 61: ...g with a paired BLUETOOTH device 1 Turn on the headset Press and hold the POWER button for about 2 seconds Make sure that the indicator blue flashes after you release the button Search Top BLUETOOTH BLUETOOTH connection 61 ...

Page 62: ...vices Check the connecting status on the BLUETOOTH device If not connected proceed to step 2 2 Make the BLUETOOTH connection from the BLUETOOTH device For details refer to the manual supplied with your BLUETOOTH device Indications of BLUETOOTH function Copyright 2013 Sony Corporation 62 ...

Page 63: ...able Connecting Connected HFP HSP or A2DP Connected HFP HSP and A2DP Playing music or During a call Connected HFP HSP or A2DP Playing music or During a call Connected HFP HSP and A2DP Incoming call When the remaining battery power becomes low the indicator turns from blue to red except for pairing mode Copyright 2013 Sony Corporation Search Top BLUETOOTH BLUETOOTH connection 63 ...

Page 64: ...ily just by touching the relevant symbol or designated location on NFC compatible devices By using the NFC function the headset is turned on automatically and then paired and connected with a BLUETOOTH device Compatible smartphones Smartphones with the NFC function built in OS Android 2 3 3 or later excluding Android 3 x Preparation on the smartphone Copyright 2013 Sony Corporation Search Top One ...

Page 65: ... smartphone Access the following Web site https play google com store apps details id com sony easyconnect The App may not be available in some countries and or regions By the two dimensional code Use a two dimensional code reader app Search Top One touch connection NFC One touch connection NFC 65 ...

Page 66: ... not need to install NFC Easy Connect to connect the headset with your smartphone by one touch In that case you do not need to perform step 1 above The operation and specifications may be different from the description here For details refer to the manual supplied with your smartphone 66 ...

Page 68: ...le Play Store To find out more about the functions search for NFC Easy Connect and download the free app The App may not be available in some countries and or regions Connecting with a smartphone by one touch functions Copyright 2013 Sony Corporation Search Top One touch connection NFC One touch connection NFC 68 ...

Page 69: ...nection 1 Unlock the screen of the smartphone If you installed the NFC Easy Connect App in the smartphone start the NFC Easy Connect App 2 Touch the headset with the smartphone Touch the smartphone on the N marked part of the headset Refer to the manual of the smartphone for the designated location to be touched on the smartphone Search Top One touch connection NFC One touch connection 69 ...

Page 71: ...y touching the headset with it 1 Unlock the screen of the smartphone If you installed the NFC Easy Connect App in the smartphone start the NFC Easy Connect App 2 Touch the headset with the smartphone Touch the smartphone on the N marked part of the headset Search Top One touch connection NFC One touch connection 71 ...

Page 72: ... smartphone the headset is not turned off To turn off the headset press and hold the POWER button for about 2 seconds The indicator blue goes off and the headset turns off Switching the device by one touch functions Copyright 2013 Sony Corporation 72 ...

Page 73: ... you touch the smartphone that is connected with the headset on another NFC compatible BLUETOOTH headset or BLUETOOTH speaker the smartphone is disconnected from the headset and connected with the BLUETOOTH device touched Note Unlock the screen of the smartphone beforehand If you installed the NFC Easy Connect App in the smartphone start the NFC Easy Connect App Copyright 2013 Sony Corporation Sea...

Page 74: ... Profile enables you to enjoy basic remote control operation play stop etc of a BLUETOOTH device The headset supports SCMS T content protection You can enjoy music etc from a device such as a mobile phone or portable TV that supports SCMS T content protection The operation may vary depending on the BLUETOOTH device Refer to the manual supplied with your BLUETOOTH device 1 Connect the headset with ...

Page 75: ...BLUETOOTH device Tip Depending on the BLUETOOTH device it may be necessary to adjust the volume or set the audio output setting on the connected device After use 1 Terminate the BLUETOOTH connection by operating the BLUETOOTH device 75 ...

Page 76: ...inish playing music the BLUETOOTH connection may terminate automatically depending on the BLUETOOTH device Related topic Pairing and connecting with an Android smartphone Pairing and connecting with an iPhone Pairing and connecting with other BLUETOOTH devices Controlling the audio device Copyright 2013 Sony Corporation 76 ...

Page 77: ... depending on the BLUETOOTH device Refer to the manual supplied with your BLUETOOTH device To play pause Press the POWER button To adjust the volume Press the VOL button To skip to the next previous song Press and hold the VOL button Release it when a beep sounds To fast forward fast reverse Press and hold the VOL button Search Top Music Listening to music 77 ...

Page 78: ...ote If the communication condition is poor the BLUETOOTH device may react incorrectly to the operation on the headset Selecting the sound quality mode of music playback Copyright 2013 Sony Corporation 78 ...

Page 79: ... is switched the headset indicates the remaining battery capacity by flashing the indicator in red first and then in blue to indicate the sound quality mode You can check the current sound quality mode by the number of flashes of the indicator blue Mode Sound quality Number of flashes blue Priority on sound quality SBC high quality or AAC selected automatically 3 times Standard SBC high quality Tw...

Page 80: ...olding the VOL button down Turn off the headset once then turn it on while holding the VOL button down again To select the Priority on stable connection mode When the headset is in the Standard mode turn it on while holding the VOL button down The Priority on stable connection mode is selected From the Priority on sound quality mode turn on the headset while holding the VOL button down Turn off th...

Page 81: ...ending on the ambient conditions in the area where you are using the headset intermittent sound may still occur even if the Priority on stable connection mode is selected Copyright 2013 Sony Corporation 81 ...

Page 82: ... 1 Connect the headset with a BLUETOOTH smartphone or mobile phone 2 Use the buttons on your smartphone or mobile phone when making a call If no dial tone is heard via the headset switch the call device to the headset using your smartphone or mobile phone With an HFP connection you can do this by pressing the POWER button on the headset for about 2 seconds Refer to the manual supplied with your sm...

Page 83: ...tly Even if you change the volume while playing back the music the volume of a call does not change To end a call Press the POWER button on the headset After use 1 Disconnect the BLUETOOTH connection using the smartphone or mobile phone 2 Press and hold the POWER button on the headset for about 2 seconds The indicator blue goes off and the headset turns off 83 ...

Page 84: ...lated topic Pairing and connecting with an Android smartphone Pairing and connecting with an iPhone Pairing and connecting with other BLUETOOTH devices Receiving a call Copyright 2013 Sony Corporation 84 ...

Page 85: ...button on the headset and receive the call Receive a call in the same way when a call arrives while you are listening to music The music stops while you are talking and resumes automatically when you end the call The ring tone differs in the following ways depending on your smartphone or Search Top Phone calls Phone calls 85 ...

Page 86: ...le phone For details refer to the manual supplied with your smartphone or mobile phone To adjust the volume Press the VOL button Tips You cannot adjust the volume when not talking Volume for a call and listening to music can be adjusted independently Even if you change the volume while playing back the music the volume of a call does not change To end a call Press the POWER button on the headset A...

Page 88: ...g call Press once to cancel outgoing call Press for about 2 seconds to change call device between the headset and the smartphone or mobile phone Incoming call Press once to answer call Press for about 2 seconds to reject call During call Press once to finish call Press for about 2 seconds to change call device between the headset and the smartphone or mobile phone Supported profile HSP Status POWE...

Page 90: ...r mobile phone Note If you have previously connected this BLUETOOTH device an HFP or HSP connection is made automatically when you turn on the headset At the same time an A2DP connection may also be made automatically If this happens disconnect the headset from the smartphone or mobile phone once using the phone then connect the devices again by repeating the process from step 2 To call during pla...

Page 91: ... even if an incoming call arrives stop music playback When ringing press the POWER button and talk To disconnect the call Press the POWER button on the headset to switch back to music playback Related topic Pairing and connecting with an Android smartphone Pairing and connecting with an iPhone Pairing and connecting with other BLUETOOTH devices Connecting with a smartphone by one touch functions C...

Page 92: ...king phone calls change the settings of the smartphones so that only one of the functions is connected for each smartphone 1 Pair the headset with both smartphones respectively 2 Use one of the smartphones to establish a BLUETOOTH connection with the headset 3 On the smartphone connected to the headset uncheck either Phone audio HFP or Media audio A2DP Example To connect Media audio A2DP only Touc...

Page 93: ...On the Paired Bluetooth device screen uncheck Phone audio 93 ...

Page 94: ...minate the BLUETOOTH connection of the smartphone 5 Use the other smartphone to establish a BLUETOOTH connection with the headset 6 In the same way uncheck the function that you did not uncheck in step 3 94 ...

Page 95: ...l arrives the music playback pauses and a ring tone is heard via the headset Press the POWER button on the headset and talk using the microphone To end a call press the POWER button on the headset to switch back to music playback Note When no ring tone is heard even if an incoming call arrives stop music playback When ringing press the POWER button and talk To disconnect the call Press the POWER b...

Page 96: ...96 ...

Page 97: ...Android smartphone so that only one of the functions is connected Connect the Android smartphone first and then connect the iPhone You cannot set the iPhone to connect one function only 1 Pair the headset with both smartphones respectively 2 Use the Android smartphone to establish a BLUETOOTH connection with the headset 3 On the smartphone connected to the headset uncheck either Phone audio HFP or...

Page 98: ...On the Paired Bluetooth device screen uncheck Phone audio 98 ...

Page 99: ...hone to establish a BLUETOOTH connection with the headset The iPhone is connected with the headset with both functions but you can only use the function that you did not uncheck in step 3 To call during playback 99 ...

Page 100: ...heard via the headset Press the POWER button on the headset and talk using the microphone To end a call press the POWER button on the headset to switch back to music playback Note When no ring tone is heard even if an incoming call arrives stop music playback When ringing press the POWER button and talk To disconnect the call Press the POWER button on the headset to switch back to music playback R...

Page 101: ...charging the battery 3 Reset the headset 4 Initialize the headset This operation resets volume setting etc and deletes all pairing information 5 Look up information on the issue on the customer support Web site http www sony net 6 If the approaches listed above fail to resolve the issue consult your nearest Sony dealer Resetting the headset Set the headset in charging status then press the POWER a...

Page 102: ...o turn off the headset 2 Press and hold the POWER button for about 15 seconds The indicator blue flashes 4 times and the headset is reset to the default setting All pairing information is deleted Table of contents for symptoms and possible causes Copyright 2013 Sony Corporation 102 ...

Page 103: ...w possible causes and remedies for symptoms See an appropriate topic according to your problem Power and charging BLUETOOTH connection One touch connection NFC Music Phone calls Power and charging Copyright 2013 Sony Corporation Search Top Troubleshooting Possible causes of symptoms 103 ...

Page 104: ...ter is not in standby sleep or hibernation mode Charging time is too long Check that the headset and the computer are directly connected not via a USB hub The headset cannot be recognized by a computer The micro USB cable is not connected properly to the USB port of the computer Connect the micro USB cable again Check that the headset and the computer are directly connected not via a USB hub A pro...

Page 106: ...TH connection is terminated Make the BLUETOOTH connection again Distorted sound Make sure that the headset is not receiving interference from a wireless LAN other 2 4 GHz wireless device or microwave oven The correspondence distance is short Sound skips If a device that generates electromagnetic radiation such as a wireless LAN other BLUETOOTH device s or a microwave oven is nearby move the headse...

Page 107: ...ng it initialize the headset Press and hold the POWER button for about 2 seconds to turn off the headset Press and hold the POWER button for about 15 seconds The indicator blue flashes 4 times and the headset is reset to the default setting All pairing information is deleted One touch connection NFC Copyright 2013 Sony Corporation 107 ...

Page 108: ...on the headset Depending on the smartphone or mobile phone you are using the NFC sensitivity may not be strong enough to connect the headset with just one touch In this case follow the procedure described in Pairing and connecting with an Android smartphone You cannot make a one touch connection while charging the battery because the headset cannot be turned on Finish charging first and then make ...

Page 109: ...ume of the headset Turn up the volume on the connected device if necessary Low sound quality Use the BLUETOOTH device and switch the BLUETOOTH connection to A2DP Advanced Audio Distribution Profile when HFP Hands free Profile or HSP Headset Profile is set If you have previously connected this BLUETOOTH device only an HFP HSP BLUETOOTH connection may be made when the headset is turned on If this ha...

Page 111: ... output of the BLUETOOTH smartphone or mobile phone is set for the headset Check that the volume of the headset is not set too low Turn up the volume on the BLUETOOTH smartphone or mobile phone if necessary If you are listening to music using the headset stop playback press the POWER button and talk Low sound from the caller Turn up the volume of the headset Turn up the volume on the BLUETOOTH sma...

Page 112: ...trademark of Google Inc iPhone is a trademark of Apple Inc registered in the U S and other countries Microsoft Windows and Windows Vista are registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Macintosh and Mac OS are trademarks of Apple Inc registered in the U S and other countries Other trademarks and trade names are those of their respective ...

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