–
27
–
KV
-XA21M30/XA21M63
RM-952
KV
-XA21N90
RM-915
20
Additional Information
Good picture
No sound
Dotted lines or stripes
Double images or
“ghosts”
No color
Abnormal color patches
TV cannot receive stereo
broadcast signal
Troubleshooting (continued)
Possible cause
Symptom
Solutions
• Press VOL + to increase the
volume level.
• Press MUTING to cancel the
muting.
• Press MTS until a better
sound is heard.
• Do not use a hair dryer or
other equipment near the TV.
• Adjust the antenna direction
for minimum interference.
Contact a Sony dealer for
advice.
• Use a highly directional
antenna.
• Adjust the antenna direction.
Contact a Sony dealer for
advice.
• Turn off or disconnect the
booster if it is in use.
• Press SELECT until
“COLOR” appears on the
screen, then press + or – to
adjust the color level.
• Adjust the antenna direction.
Contact a Sony dealer for
advice.
• Keep external speakers or
other electrical equipment
away from the TV. Do not
move the TV while the TV is
turned on. Press POWER on
the TV to turn off the TV for
about five minutes, then turn
it on again.
• Press MTS until a good sound
is heard.
• The volume level is too low.
• The sound is muted.
• Broadcast signal has a
transmission problem.
• There is local interference
from cars, neon signs, hair
dryers, power generators,
etc.
• Broadcast signals are
reflected by nearby
mountains or buildings.
• The antenna direction is
inappropriate.
• Use of a booster is
inappropriate.
• The color level setting is too
low.
• The antenna direction is
inappropriate.
• The magnetic disturbance
from external speakers or
other equipment, or the
direction of the earth’s
magnetic field may affect
the TV.
• The stereo reception setting
is inappropriate.
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10
11
17
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14
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17
21
Additional Information
Stereo broadcast sound
switches on and off or is
distorted.
or
The sound switches
between monaural and
stereo frequently.
The STANDBY indicator on
your TV flashes red a
number of times between
3-second intervals.
TV cabinet creaks.
A “boom” sound is heard
when the TV is turned on.
Possible cause
Symptom
Solutions
• Check the antenna cable and
connection on the TV, VCR and
on the wall.
• Adjust the antenna direction.
Contact a Sony dealer for
advice.
• Press MTS until a good sound
is heard.
• Contact your nearest Sony
service center.
—
—
• Connection is loose or the
cable is damaged.
• The antenna direction is
inappropriate.
• Broadcast signal has a
transmission problem.
• Your TV may need service.
• Changes in room
temperature sometimes
make the TV cabinet
expand or contract,
making a noise. This does
not indicate a malfunction.
• The TV’s demagnetizing
function is working. This
does not indicate a
malfunction.
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