39
GB
Additional Inf
o
rmation
KDL-37/32S3100
3-277-986-
11
(1)
Troubleshooting
Check whether the
1
(standby) indicator is
flashing in red.
When it is flashing
The self-diagnosis function is activated.
1
Count how many
1
(standby) indicator
flashes between each two second break.
For example, the indicator flashes three times, then
there is a two second break, followed by another
three flashes, etc.
2
Press
1
on the top edge of the TV to turn it
off, disconnect the AC power cord, and
inform your dealer or Sony service centre of
how the indicator flashes (number of
flashes).
When it is not flashing
1
Check the items listed below.
2
If the problem still persists, have your TV
serviced by qualified service personnel.
Picture
No picture (screen is dark) and no sound
• Check the antenna/cable connection.
• Connect the TV to the AC power outlet, and press
1
on
the top edge of the TV.
• If the
1
(standby) indicator lights up in red, press
"/1
.
No picture or no menu information from equipment
connected to the video input jack
• Press
/
to display the connected equipment list,
then select the desired input.
• Check the connection between the optional equipment and
the TV.
Double images or ghosting
• Check the antenna/cable connection.
• Check the antenna location and direction.
Only snow and noise appear on the screen
• Check if the antenna is broken or bent.
• Check if the antenna has reached the end of its serviceable
life (three to five years in normal use, one to two years at
the seaside).
Distorted picture (dotted lines or stripes)
• Keep the TV away from electrical noise sources such as
cars, motorcycles, hair-dryers or optional equipment.
• When installing optional equipment, leave some space
between the optional equipment and the TV.
• Check the antenna/cable connection.
• Keep the antenna cable away from other connecting
cables.
• Broadcast signals are too strong. Turn off or disconnect
the booster if it is in use.
Picture or sound noise when viewing a TV channel
• Select “Manual Programme Preset” in the “Analogue Set-
up” menu and adjust “AFT” (Automatic Fine Tuning) to
obtain better picture reception (page 34).
• Select “Noise Reduction” in the “Picture” menu to reduce
the noise in the picture (page 23).
Good picture, but noisy sound
• The TV system setting is inappropriate.
• If the sound of all the channels are noisy, perform “Auto
Tuning” in the “Analogue Set-up” menu to preset the
channel again (page 33).
• If the sound of some channels is noisy, select the channel,
then perform “Manual Programme Preset” in the
“Analogue Set-up” menu, and select the appropriate TV
system (“TV System”) (page 34).
Some tiny black points and/or bright points appear
on the screen
• The picture of a display unit is composed of pixels. Tiny
black points and/or bright points (pixels) on the screen do
not indicate a malfunction.
No colour on programmes
• Select “Reset” in the “Picture” menu to return to the
factory settings (page 22).
No colour or irregular colour when viewing a
signal from the Y, P
B
/C
B
, P
R
/C
R
jacks of
/
1 or
2
• Check the connection of the Y, P
B
/C
B
, P
R
/C
R
jacks of
/
1 or 2.
• Make sure that the Y, P
B
/C
B
, P
R
/C
R
jacks of
/
1 or
2 are firmly seated in their respective jacks.
Picture flashes initially when changing to HDMI
mode or switching on the TV with HDMI mode
• This is probably caused by the authentication process
between HDMI equipment and the TV. It does not
indicate a malfunction.
Sound
No sound, but good picture
• Press
2
+/– or
%
(Mute).
• Check if the “Speaker” is set to “TV Speaker” from the
“AV Set-up” menu in “Set-up” menu (page 29).
• When using HDMI input with Super Audio CD/DVD-
Audio, DIGITAL OUT (OPTICAL) may not provide
audio signal.
• For HDMI equipment, confirm that the audio output
setting of the connected equipment is set to PCM. This
TV’s HDMI inputs support PCM 32, 44.1 and 48 kHz, 16,
20 and 24 bits.
Continued
010COV.book Page 39 Monday, August 13, 2007 3:20 PM
