Sony KDL-26S2000E, Service Manual, Page: 17 / 101

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WAX2
RM-ED005
Troubleshooting
Check whether the
1
(standby) indicator is flashing in red.
When it is flashing
The self-diagnosis function is activated.
1 Measure how long the
1
(standby) indicator flashes and stops flashing.
For example, the indicator flashes for two seconds, stops flashing for one second, and flashes for two seconds.
2 Press
1
on the TV (top side) to switch it off, disconnect the mains lead, and inform your dealer or
Sony service centre of how the indicator flashes (duration and interval).
When it is not flashing
1
Check the items in the tables below.
2 If the problem still persists, have your TV serviced by qualified service personnel.
Picture
Problem Cause/Remedy
No picture (screen is dark) and
no sound • Check the aerial connection.
• Connect the TV to the mains, and press
1
on the TV (top side).
• If the
1
(standby) indicator lights up in red, press
"
/
1
.
No picture or no menu
information from equipment
connected to the scart
connector • Check that the optional equipment is on and press / repeatedly until
the correct input symbol is displayed on the screen.
• Check the connection between the optional equipment and the TV.
Double images or ghosting • Check aerial/cable connections.
• Check the aerial location and direction.
Only snow and noise appear
on the screen • Check if the aerial is broken or bent.
• Check if the aerial has reached the end of its serviceable life (three to five
years in normal use, one to two years at the seaside).
Distorted picture (dotted lines
or stripes) • Keep the TV away from electrical noise sources such as cars, motorcycles,
hair-dryers or optical equipment.
• When installing optional equipment, leave some space between the optional
equipment and the TV.
• Make sure that the aerial is connected using the supplied coaxial cable.
• Keep the aerial cable away from other connecting cables.
Picture noise when viewing a
TV channel • Select “Manual Programme Preset” in the “Analogue Set-up” menu and
adjust “AFT” (Automatic Fine Tuning) to obtain better picture reception
(page 30).
Some tiny black points and/or
bright points on the screen • The picture of a display unit is composed of pixels. Tiny black points and/or
bright points (pixels) on the screen do not indicate a malfunction.
No colour on programmes • Select “Reset” in the “Picture” menu to return to the factory settings
(page 21).
No colour or irregular colour
when viewing a signal from the
Y, P
B
/C
B
, P
R
/C
R
jacks of 3
• Check the connection of the Y, P
B
/C
B
, P
R
/C
R
jacks of 3.
• Make sure that the Y, P
B
/C
B
, P
R
/C
R
jacks of 3 are firmly seated in their
respective sockets.
Sound
Problem Cause/Remedy
No sound, but good picture • Press
2
+/– or
%
(Mute).
• Check that “Speaker” is set to “On” in the “Set-up” menu (page 27).
Noisy sound • See the “Picture noise” causes/remedies on page 38.
Channels
Problem Cause/Remedy
The desired channel cannot be
selected • Switch between digital and analogue mode and select the desired digital/
analogue channel.
Some channels are blank • Scrambled/Subscription only channel. Subscribe to the Pay Per View
service.
• Channel is used only for data (no picture or sound).
• Contact the broadcaster for transmission details.
Digital channel is not displayed • Contact a local installer to find out if digital transmissions are provided in
your area.
• Upgrade to a higher gain aerial.
General
Problem Cause/Remedy
The TV turns off automatically
(the TV enters standby mode) • Check if the “Sleep Timer” is activated, or confirm the “Duration” setting of
“On Timer” (page 26).
• If no signal is received and no operation is performed in the TV mode for
10 minutes, the TV automatically switches to standby mode.
The TV turns on automatically • Check if the “On Timer” is activated (page 27).
Some input sources cannot be
selected • Select “AV Preset” in the “Set-up” menu and cancel “Skip” of the input
source (page 26).
The remote does not function • Replace the batteries.