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Troubleshooting
If you run into any problems using your
camcorder, follow the steps below.
Check the list (p. 56 to 58), and
inspect your camcorder.
Disconnect the power source, attach
the power source again after about 1
minute, and turn the camcorder on.
Press RESET (p. 10) using a pointed
object, and turn the camcorder
on. If you press RESET, all settings,
including the clock setting, are reset.
Contact your Sony dealer or local
authorized Sony service facility.
See the “Handycam” User Guide (p. 6) for
details on the symptoms of your camcorder, and
“PlayMemories Home Help Guide” (p. 46) on
connecting your camcorder to a computer.
The power does not turn on.
Attach a charged battery pack to the
camcorder (p. 13).
The plug of the AC Adaptor has been
disconnected from the wall outlet (wall
socket). Connect it to the wall outlet (wall
socket) (p. 15).
The camcorder does not operate even
when the power is set to on.
It takes a few seconds for your camcorder to
be ready to shoot after the power is turned on.
This is not a malfunction.
Disconnect the AC Adaptor from the wall
outlet (wall socket) or remove the battery
pack, then reconnect it after about 1 minute.
If the functions still do not work, press RESET
(p. 10) using a pointed object. (If you press
RESET, all settings, including the clock setting,
are reset.)
The camcorder gets warm.
Your camcorder may become warm during
operation. This is not a malfunction.
The power abruptly turns off.
Use the AC Adaptor (p. 15).
In the default setting, when about 2 minutes
have elapsed while you do not operate your
camcorder, the camcorder automatically turns
off. Change the setting of [Power Save] (p. 54),
or turn on the power again.
Charge the battery pack (p. 13).
Pressing START/STOP or PHOTO does not
record images.
The playback screen is displayed. Press MODE
to turn on the (Movie) or (Photo) lamp
(p. 22).
Your camcorder is recording the image you
have just shot on the recording media. You
cannot make new recording during this
period.
The recording media is full. Delete
unnecessary images (p. 41).
Total number of movie scenes or photos
exceeds the recordable capacity of your
camcorder (p. 59, 60). Delete unnecessary
images (p. 41).
“PlayMemories Home” cannot be installed.
An Internet connection is required to install
“PlayMemories Home.”
Check the computer environment or
installation procedure required to install
“PlayMemories Home.”
“PlayMemories Home” does not work
correctly.
Quit “PlayMemories Home” and restart your
computer.
