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Troubleshooting
The resizing function does not work.
•
You cannot resize movies and Multi Burst images.
You cannot cut a movie.
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The movie is not long enough to cut (shorter than about two seconds).
•
Cancel the protection (page 53).
You cannot paint.
•
There is not enough free-capacity in media. Delete unnecessary images.
You do not know if the OS of your computer is compatible with the camera.
•
Check “Recommended computer environment” on page 74 for Windows, and page 89 for
Macintosh.
“Memory Stick PRO Duo” is not recognized by a computer with a “Memory
Stick” slot.
•
Check that the computer and the Memory Stick Reader/Writer support “Memory Stick PRO
Duo”. Users of computers and Memory Stick Readers/Writers made by manufacturers other
than Sony should contact those manufacturers.
•
If “Memory Stick PRO Duo” is not supported, connect the camera to the computer (pages 77
and 89). The computer recognizes the “Memory Stick PRO Duo”.
Nothing appears on the camera screen when a USB connection is made.
•
The switch on the cable for multi-use terminal is set to “TV”. Set to “CAMERA” (page 77).
Your computer does not recognize your camera.
•
Turn on the camera.
•
When the battery level is low, install the charged battery pack, or use the AC Adaptor (not
supplied).
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Set [USB Connect] to [Mass Storage] in the
(Setup) menu (page 68).
•
Use the cable for multi-use terminal (supplied) (page 77).
•
Disconnect the cable for multi-use terminal from both the computer and the camera, and
connect it again firmly.
•
Disconnect all equipment other than the camera, the keyboard and the mouse from the USB
connectors of your computer.
•
Connect the camera directly to your computer without passing through a USB hub or other
device (page 77).
•
The software (supplied) is not installed. Install the software (page 75).
Computers
