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Troubleshooting

General troubleshooting for issues like: 
black screen, no sound, frozen picture, TV 
does not respond, or network is lost, do the 
following steps.

1

Restart your TV by pressing the power 
button on the remote control until a 
message appears. The TV will restart. If 
the TV does not recover, try unplugging 
the AC power cord. Then press the power 
button on the TV and wait for two 
minutes, and plug in the AC power cord.

2

Refer to the Help menu by pressing 

HELP

 

on the remote control.

3

Connect your TV to the Internet and 
perform a software update. Sony 
recommends you to keep your TV 
software updated. Software updates 
provide new features and performance 
improvements.

4

Visit Sony support website (information 
provided on the front cover of this 
manual).

5

Perform the factory data reset. Refer to 
“How to reset the TV to factory settings” 
(page 21).

When you plug in the TV, the TV may not 
be able to turn on for a while even if you 
press the power button on the remote 
control or the TV. 

It takes time to initialize the system. Wait 
for about one minute, then operate it 
again.

How to reset the TV to factory settings

WARNING: The reset will clear all of your 
customized settings including the parental 
lock setting.

Turn on the TV. You can reset the TV to 
factory settings by selecting [Factory data 
reset]. How to select [Factory data reset], 
refer to the Help Guide.

To force factory data reset, unplug the AC 
power cord. Press and hold both 

 and – 

buttons on the TV, then plug in the AC 
power cord. Release both buttons when 
the illumination LED blinks in green.

For security purposes, be sure to remove 
all personal and account information 
before discarding, selling or passing your 
TV to someone else by: unlinking/
unregistering, signing out of and 
deactivating all network services as well 
as factory reset the TV.

Troubles and Solutions

When the illumination LED is flashing in 
red.

Count how many times it flashes (interval 
time is three seconds).
Reboot the TV by disconnecting the AC 
power cord from the TV until the illumination 
LED stopped flashing in red, then turn on the 
TV.
If the problem persists, disconnect the AC 
power cord, and contact Sony Customer 
Support (information provided on the front 
cover of this manual) with the number of 
times the illumination LED flashes.

There is no picture (screen is dark) and no 
sound.

Check the cable/antenna connection.

Connect the TV to the AC power, and press 
the power button on the TV or the remote 
control.

Some programs cannot be tuned.

Check the cable/antenna connection.

The remote control does not function.

Replace the batteries.

The parental lock password has been 
forgotten.

Enter 4357 for the PIN and enter the new PIN.

The restricted profile password has been 
forgotten.

Perform the force factory data reset. Refer to 
“How to reset the TV to factory settings” 
(page 21).

The TV and its surroundings become 
warm.

When the TV is used for an extended period 
of time, the TV and its surroundings may 
become warm to the touch. This is not a 
malfunction of the TV.

Summary of Contents for Bravia XBR-85Z9G

Page 1: ...rt Canada http www sony ca support United States Canada 1 800 222 SONY 1 877 899 SONY Please Do Not Return the Product to the Store Service à la clientèle Sony Canada http www sony ca support États Unis http www sony com tvsupport Canada États Unis 1 877 899 SONY 1 800 222 SONY Ne retournez pas le produit au magasin XBR 98Z9G 85Z9G ...

Page 2: ...e blades can be fully inserted Operate the TV only on 110 V 240 V AC U S A Canada 120 V AC Note Note Note This television includes a QAM demodulator which should allow you to receive unscrambled digital cable television programming via subscription service to a cable service provider Availability of digital cable television programming in your area depends on the type of programming and signal pro...

Page 3: ...f the bands 5250 5350 MHz and 5650 5850 MHz and that these radars could cause interference and or damage to LE LAN devices WARNING Stability Hazard The television set may fall causing serious personal injury or death Never place a television set in an unstable location A television set may fall causing serious personal injury or death Many injuries particularly to children can be avoided by taking...

Page 4: ... accessible to curious children Recommended Measures to Secure the TV Table Top Stand Consider the following measures when securing your TV to a Stand not supplied 1 Secure the Stand for the TV Make sure the Stand can adequately support the weight of the TV Use two angle braces not supplied to secure the Stand For each angle brace use the appropriate hardware to Attach one side of the angle brace ...

Page 5: ...w illustration for M8 eye bolt length XBR 85Z9G Please refer to below illustration for M6 eye bolt length 4 mm 7 mm Screw M4 Rope or chain TV s Table Top Stand M8 eye bolts not supplied Wall mount holes Rope or chain not supplied Wall anchor not supplied 12 mm 16 mm TV s rear cover M8 eye bolt M6 eye bolts not supplied Wall mount holes Rope or chain not supplied Wall anchor not supplied 10 mm 12 m...

Page 6: ...nd follow the safety documentation Safety Booklet separately provided Unplug the TV and other connected equipment from the wall outlet before you begin cleaning your TV Wipe the LCD screen gently with a soft cloth Stubborn stains may be removed with a cloth slightly moistened with a solution of mild soap and warm water If using a chemically pretreated cloth please follow the instruction provided o...

Page 7: ...efinition by contacting your HD service provider Bring the astonishing resolution of your Sony 8K Ultra HD TV to life with Sony 4K Ultra HD Blu ray Player The availability depends on region Receive over the air HD broadcasts with an HD quality antenna connected directly to the back of your TV Visit http www antennaweb org for more information on antenna selection and setup Discover the wealth of e...

Page 8: ...nt or voice search To enable the built in MIC follow the on screen instructions when you press the button Built in MIC LED The built in MIC LED lights up in amber when the built in MIC is enabled The built in MIC LED can be disabled 3 1 Do not place anything near the sensor 2 The Google Assistant or voice search requires an Internet connection The Google Assistant or voice search with the built in...

Page 9: ...onding function at that time Remote Control Parts Description The remote control shape location availability and function of remote control buttons may vary depending on your region country TV model The Google Assistant Microphone Use the Google Assistant 1 2 or voice search 2 e g Search various content by voice Navigation D Pad On screen menu navigation and selection TV Switch to a TV channel or ...

Page 10: ... dual sound for the program currently being viewed depend on program source SUBTITLE CC Turn subtitles on or off when the feature is available HELP Display the Help menu Help Guide can be accessed from here Operate media contents on the TV and connected BRAVIA Sync compatible device REC Record the current program with the DVR after setting Cable Satellite box setup DISPLAY Display information abou...

Page 11: ...ow on how to change the Table Top Stand to Floor Stand Note Do not put stress on the LCD panel or the frame around the screen Be careful to not pinch your hands or the AC power cord when you install the TV set to the Floor Stand Seven or more people are needed to carry out this installation 1 Lift up the TV 2 Attach the Floor Stand to the TV FS1 FS2 ...

Page 12: ...id dropping Note Note If using an electric screwdriver set the torque at approximately 1 5 N m 15 kgf cm 4 Remove screws from Table Top Stand Note Note When reassemble the Table Top Stand make sure it matches the screw holes Five or more people are needed to transport a large TV set M6L23 M6L23 ...

Page 13: ...bles XBR 98Z9G only Note Do not bundle the AC power cord together with other cables 1 Note Note To open the cable clamper for bundling the cables press the side of the clamper then open as illustrated 2 3 ʓ ʔ CA CB CC CC2 CC2 ...

Page 14: ...14US 4 5 ...

Page 15: ...n only over tightening the connection can damage the TV HDMI Device VCR Video game equipment DVD player Camcorder Audio System with Optical Audio Input Home Controller Cable Antenna Router HDMI Device Digital still camera Camcorder USB storage media Headphone Audio System with eARC ARC HDMI Device 7 mm Home Controller HDMI Device Digital still camera Camcorder USB storage media 1 5 mm AV Receiver ...

Page 16: ...High Speed HDMI cable and set the HDMI signal format to Enhanced format Do this setting individually for each connected HDMI IN terminal For details of supported formats refer to the Specifications in this manual page 22 23 HDMI IN 3 eARC ARC Enhanced Audio Return Channel Audio Return Channel Connect your audio system to the HDMI IN 3 to route TV audio to your audio system An audio system that sup...

Page 17: ...nly Follow the instruction guide provided with the Wall Mount Bracket for your model Sufficient expertise is required in installing this TV especially to determine the strength of the wall for withstanding the TV s weight The screws for Wall Mount Bracket are not supplied The length of the screw for Wall Mount Bracket differs depending on the Wall Mount Bracket thickness Please refer to below illu...

Page 18: ...2 Remove the screws from the rear of the TV 3 Attach the Wall Mount Bracket not supplied using the screws not supplied Note If using an electric screwdriver set the torque at approximately 1 5 N m 15 kgf cm ʓ ʔ ʔ ʕ ʓ Wall Mount Bracket not supplied Screw not supplied ...

Page 19: ...alling over and damaging the surface that the TV is sitting on Do not remove the Table Top Stand for any reason other than to install corresponding accessories on the TV Be sure the TV is vertical before turning on To avoid uneven picture uniformity do not power on the TV with the LCD panel facing down When attaching the Table Top Stand again be sure to fasten the screws previously removed to the ...

Page 20: ...ilation can lead to overheating of the TV and may cause damage to your TV or cause a fire 11 7 8 inches 30 cm 4 inches 10 cm 4 inches 10 cm 2 3 8 inches 6 cm Leave at least this much space around the set 4 inches 10 cm 4 inches 10 cm Leave at least this much space around the set 4 inches 10 cm 11 7 8 inches 30 cm 13 16 inches 2 cm XBR 85Z9G only Never install the TV set as follows Air circulation ...

Page 21: ...unplug the AC power cord Press and hold both and buttons on the TV then plug in the AC power cord Release both buttons when the illumination LED blinks in green For security purposes be sure to remove all personal and account information before discarding selling or passing your TV to someone else by unlinking unregistering signing out of and deactivating all network services as well as factory re...

Page 22: ...nel Audio Return Channel HDMI IN 3 only In eARC mode 5 Refer to the Help Guide for details In ARC mode Two channel linear PCM 48 kHz 16 bits Dolby Digital Dolby Digital Plus DTS DIGITAL AUDIO OUT OPTICAL Digital optical jack Two channel linear PCM 48 kHz 16 bits Dolby Digital DTS Stereo mini jack Headphone 1 2 3 USB port 1 and 2 support High Speed USB USB 2 0 USB port 3 supports Super Speed USB US...

Page 23: ...ions are subject to change without notice Subscriptions for services and applications may be required and additional terms conditions and or charges may apply when using the Google Assistant Licensing Information The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator Inc in the United States and other c...

Page 24: ...Netflix Inc TUXERA is a registered trademark of Tuxera Inc in the US and other countries USB IF SuperSpeed USB Trident logo is a registered trademark of USB Implementers Forum Inc All other trademarks are the property of their respective owners ...

Page 25: ...é Enregistrement en ligne Faire en sorte de compléter l enregistrement de votre téléviseur Canada États Unis http www sony ca registration http productregistration sony com Mise à jour du logiciel Votre téléviseur est en mesure de recevoir des mises à jour logicielles Pour obtenir les renseignements les plus à jour sur les mises à jour du logiciel de votre téléviseur visitez Canada États Unis http...

Page 26: ...NY 1 800 222 SONY Ne retournez pas le produit au magasin Lea este manual antes de usar el producto Centro de Asistencia de Sony http esupport sony com ES LA Llame al número telefónico que aparece en su póliza de garantía Por favor no devuelva el producto a la tienda donde adquirió el producto Suporte ao Cliente Sony https www sony com br electronics support Por favor não devolva o produto à loja X...

Page 27: ...información adicional de conexión Conexões Consulte Diagrama de Conexão no Manual de Instruções para mais informações sobre conexão 12 14 13 2 1 10 IM CB CC CC1 CA CC1 11 15 Help Aide Ayuda Ajuda http www sony net tv how to videos Tips Conseils Consejos Dicas CATV CATV Terminals and labels may vary depending on TV model Les bornes et étiquettes peuvent varier selon le modèle de téléviseur Los term...

Page 28: ...ce Pour les détails concernant les signaux pris en charge par HDMI IN 4 reportez vous au manuel d aide en ligne Español Aviso sobre la conexión HDMI Conecte dispositivos HDMI compatibles con 8K y 4K con alta frecuencia de cuadro 100 120 Hz a HDMI IN 4 Se recomienda conectar otros dispositivos HDMI a HDMI IN 1 2 3 El HDMI IN 4 cuenta con un procesamiento de señal complejo por lo que toma un tiempo ...

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