Sony Bravia KDL-55HX820, Service Training Manual

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KDL-46HX820/55HX820 21
SECTION 2 - SOFTWARE REQUIREMENTS
SOFTWARE UPDATE RESPONSIBILITY
Software updates are designed to be performed by the customer.
Warranty repairs in which the issue can be resolved by a software
update
are not reimbursable
. Most issues involving software
updates are handled by the customer service center and should not
be directed to an authorized service center. It is the responsibility
of the servicer to prevent service calls for issues that involve
software updates. Exceptions to this are certain cases whereby the
customer is unable or unwilling to perform the task. In this situation,
the servicer will be notified and receive the proper authorization for
reimbursement.
It is the servicer’s responsibility, however, to
make certain that any
TV requiring a legitimate service is running the latest software
version and to install it if necessary
.
CHECKING THE SOFTWARE VERSION
The easiest way to check the version of software that is currently on
the TV is to access the Contact Sony screen by using the customer
menu.
FIGURE 2-1. EXAMPLE OF SOFTWARE VERSION
LOCATED ON THE CONTACT SONY SCREEN
EXAMPLES OF SOFTWARE CORRECTABLE
SYMPTOMS
Always check the Sony Authorized Servicer Portal at http://www.
sony.com/asp site for any known and/or listed issues that are
software related. Most symptoms that are correctable by software
updates involve communications issues with other devices or minor
glitches in the operation of a specific function. Below is a list of some
of the symptoms that may be corrected with a software update:
● Fluctuations in picture brightness
●
Intermittent picture freezing or noise
● Problems with certain inputs (especially HDMI)
● Intermittent or distorted audio
●
Erratic remote control operation
● Unit turns on and off by itself
● Loss of color
● Internet connectivity
● Certain features not working correctly
(photo or video file viewing)