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I cannot turn the phone on
•
Attach the charger (make sure the power icon on the charger
is facing upwards) and charge the phone for 2.5 hours.
Some menu options appear in grey
A service is not activated or your subscription does not support
the function.
•
Contact your network operator.
The phone is working slowly
•
Delete unwanted content and restart the phone.
No indication of charging
•
The battery is empty or has not been used for a long time.
It may take up to 30 minutes before the battery icon appears
on the screen.
I cannot use Internet or send picture messages
You need a phone subscription that supports data
transmission, and the correct Internet settings.
•
or contact your network
operator.
What do these error messages mean?
Your SIM card is not inserted correctly or may be damaged
or dirty. Try one or more of the following:
•
Remove the SIM card and insert it correctly.
•
Clean the connectors on the SIM card and phone with
a soft brush, a cloth or a cotton bud.
•
Check if the SIM card is damaged.
