Troubleshooting
My phone is not working as expected
If you experience problems with your phone, check these tips before you try anything else:
•
Restart your phone.
•
Remove and re-insert the battery and SIM card. Then restart your phone.
•
Update your phone. Updating your phone ensures optimal performance and provides the
latest enhancements. See
on page 104 for more information.
•
Reset your phone.
Be patient while resetting your phone. Restarting the phone during a reset procedure may
damage the phone permanently.
To force close an application
•
When a popup window tells you that an application is not responding, tap
Force
close
.
If you do not want to force stop an application, you can wait for it to respond by tapping
Wait
.
Resetting the phone
You can reset your phone to its original settings, with or without deleting all of your personal
data. It is possible to reset the phone to the state it was in before you first turned it on. But
before you perform a reset, make sure to back up any important data saved on your phone.
To reset the phone
1
From your Home screen, tap .
2
Find and tap
Settings
>
Privacy
.
3
Tap
Factory data reset
.
4
To erase not only internal storage but also other user data such as pictures and
music, mark the
Erase SD card
checkbox.
5
Tap
Reset phone
.
6
To confirm, tap
Erase everything
.
I cannot charge the phone
The charger is not properly connected or the battery connection is poor. Remove the
battery and clean the connectors.
No battery charging icon appears when phone starts charging
It may take a few minutes before the battery icon appears on the screen.
The battery performance is low
Follow our smart tips on how to get more out of your battery. See
on
page 26.
I cannot transfer content between my phone and the computer,
when using a USB cable
The software or the USB drivers have not been properly installed. Go to
for more detailed installation instructions and
troubleshooting sections.
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