Troubleshooting
Common questions
My phone is not working as expected
If you experience problems with your phone, check these tips before you try anything else:
•
Restart your phone.
•
Remove and re-insert the battery and SIM card. Then restart your phone.
•
Update your phone. Even if you have the latest software, updating your phone can improve
software stability and solve other problems. Updating your phone also ensures optimal
performance and provides the latest enhancements. See
on
page 79 for more information.
•
Reset your phone.
Be patient while resetting your phone. Restarting the phone while making a reset may damage
the phone permanently.
To force stop an application
•
When a popup window tells you that an application is not responding, tap
Force
stop
.
If you do not want to force stop an application, you can wait for it to respond by tapping
Cancel
.
Resetting the phone
Resetting the phone deletes all data, including downloaded applications, and resets the
phone back to its initial state, the state before you turned on the phone for the first time.
Make sure to back up important data you have on the phone before you reset the phone.
To reset the phone
1
From the
Home screen
, drag upwards.
2
Find and tap
Settings
>
SD card, USB Mass Storage & phone storage
>
Factory
data reset
>
Reset phone
.
3
Enter your screen unlock pattern.
4
Tap
Erase everything
.
I cannot charge the phone or battery capacity is low
The charger is not properly connected or the battery connection is poor. Remove the
battery and clean the connectors.
The battery is worn out and needs to be replaced. See
No battery charging icon appears when I start charging the phone
It may take a few minutes before the battery icon appears on the screen.
I cannot synchronise or transfer content between my phone and the
computer, when using a USB cable.
The software or the USB drivers have not been properly installed. Go to
for more detailed installation instructions and
troubleshooting sections.
I cannot use Internet-based services
Make sure your subscription includes data download, and that the Internet settings in your
phone are correct.
80
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