I cannot charge the phone or battery
capacity is low
The charger is not properly connected
or the battery connection is poor.
Remove the battery and clean the
connectors.
The battery is worn out and needs to be
replaced. See
on
page 7.
No battery icon appears when I start
charging the phone
It may take a few minutes before the
battery icon appears on the screen.
Some menu options appear in gray
A service is not activated. Contact
AT&T.
I cannot use Internet-based services
Your subscription does not include
data capability. Settings are missing or
incorrect.
You can download settings using the
setup wizard or by going to
To download settings
1
Select
Menu
>
Settings
>
User help
>
Settings download
.
2
Follow the instructions that appear.
Contact your network operator or service
provider for more information.
I cannot send messages from my
phone
Most messages require a service
center number to send them. The
number is supplied by AT&T and is
usually saved on the SIM card. If the
number to your service center is not
saved on your SIM card, you must
enter the number yourself. To send
most picture messages, you must set
an MMS profile and the address of your
message server.
To send most multimedia messages,
you must set an MMS profile and the
address of your message server. If no
MMS profile or message server exists,
you may be able to obtain the settings
automatically from AT&T or
at
.
To enter a service center number
1
Select
Menu
>
Settings
>
Connectivity
>
Message settings
>
Text message
and
scroll to
Service centre
. The number is
shown if it is saved on the SIM card.
2
If there is no number shown, select
Edit
.
3
Scroll to
New ServiceCentre
and select
Add
.
60
Troubleshooting
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