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Troubleshooting
The phone cannot be detected by
other users via Bluetooth™ wireless
technology
Possible cause
: You have not turned
the Bluetooth function on.
Solution
: Make sure that the Bluetooth
function is on and visibility is set to
show phone
.
I cannot synchronize or transfer data
between my phone and my
computer, when using the USB cable
provided
Possible cause
: The cable has not
been properly installed and detected
on your computer, or the software that
came with your phone has not been
properly installed on the computer.
Solution
: Go to
your region and country/region,
choose your phone model, then
choose
Learn more - Getting started
.
The guide
Synchronizing the phone
with a computer
contains installation
instructions and a troubleshooting
guide, that may assist you in solving
the problem.
Master reset
The changes that you have made to
settings and the content that you have
added or edited, will be deleted.
If you select
changes that you have made to
settings will be deleted.
If you select
, in addition to
your changes to settings, all contacts,
messages, personal data, and content
that you have downloaded, received
or edited will also be deleted.
To reset the phone
1
}
}
tab
}
.
2
}
or
}
.
3
When instructions appear
}
.
If you select
melodies and pictures that you have
downloaded, received or edited is also
deleted.