70
Troubleshooting
Where can I find the regulatory
information such as my IMEI number
if I cannot turn on my phone?
Error messages
There is no SIM card in your phone or
you may have inserted it incorrectly.
See
The SIM card connectors need
cleaning. If the card is damaged,
contact Orange.
Your phone is set to work only with
certain SIM cards. Check if you are
using the correct operator SIM card.
You have entered your PIN or PIN2
incorrectly.
Enter the correct PIN or PIN2 and
select
. See
You have entered your PIN or PIN2
code incorrectly three times in a row.
To unblock, see
Codes that you have entered do not
match. When you want to change a
security code, for example, your PIN,
you have to confirm the new code.
See
Y
our phone is in flight mode. See
on page 57.
Your phone is not receiving any
network signal, or the received signal
is too weak. Contact Orange and
make sure that the network has
coverage where you are.
The SIM card is not working properly.
Insert your SIM card in another phone.
If this works, it is probably your phone
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