72
Troubleshooting
Master reset
, the changes
that you have made to settings will be
deleted.
, your settings and
content, such as contacts, messages,
pictures, sounds and downloaded games,
will be deleted. You may also lose content
that was in the phone at purchase.
To reset the phone
1
> the
tab >
.
2
Select an option.
3
Follow the instructions that appear.
I cannot charge the phone or battery
capacity is low
The charger is not properly connected
or the battery connection is poor.
Remove the battery and clean the
connectors.
The battery is worn out and needs to
be replaced
.
See
on page 9.
No battery icon appears when I start
charging the phone
It may take a few minutes before the
battery icon appears on the screen.
Some menu options appear in grey
A service is not activated. Contact your
network operator.
I cannot use SMS/text messages on
my phone
You must have a service centre number.
The number is supplied by your service
provider and is usually saved on the SIM
card. If the number to your service centre
is not saved on your SIM card, you must
enter the number yourself.
To enter a service centre number
1
>
and scroll to
. The number is shown if
it is saved on the SIM card.
2
If there is no number shown, select
3
Scroll to
and
select
4
Enter the number, including the
international “+” sign and country/
region code.
5
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