background image

Troubleshooting

Some problems can be fixed using Update Service. Using Update Service on a regular

basis will optimize the phone’s performance. See 

Update Service

 on page 44.

Some problems will require you to call your network operator.
For more support go to 

www.sonyericsson.com/support

.

Common Questions

Where can I find the regulatory information such as my IMEI number if

I cannot turn on my phone?

I have problems with memory capacity or the phone is working slowly

Restart your phone every day to free memory or do a 

Master reset

.

Master reset

If you select 

Reset settings

, the changes that you have made to settings will be deleted.

If you select 

Reset all

, your settings and content, such as contacts, messages, pictures,

sounds and downloaded games, will be deleted. You may also lose content that was in the

phone at purchase.

To reset the phone

1

Select 

Menu

 > 

Settings

 > 

General

 > 

Master reset

.

2

Select an option.

3

Follow the instructions that appear.

I cannot charge the phone or battery capacity is low

The charger is not properly connected or the battery connection is poor. Remove the

battery and clean the connectors.
The battery is worn out and needs to be replaced. See 

Charging the battery

 on page 5.

No battery icon appears when I start charging the phone

It may take a few minutes before the battery icon appears on the screen.

Some menu options appear in gray

A service is not activated. Contact your network operator.

I cannot use Internet-based services

Your subscription does not include data capability. Settings are missing or incorrect.
You can download settings using the 

Settings download

 or from

www.sonyericsson.com/support

.

52

This is an Internet version of this publication. © Print only for private use.

Summary of Contents for Naite

Page 1: ...era 21 More camera features 22 Viewing and tagging photos 22 Using photos 23 Working with photos 23 Sending content to a Web site 24 Printing photos 25 Music 26 Stereo Portable Handsfree 26 Music player 26 PlayNow 27 TrackID 27 Online music and video clips 28 Video Player 28 Radio 28 MusicDJ 29 Record sound 29 Transferring and handling content 31 Handling content in the phone 31 Sending content to...

Page 2: ...rtificates 41 Web feeds 41 YouTube 42 Synchronizing 43 Synchronizing using a computer 43 Synchronizing using an Internet service 43 More Features 44 Flight mode 44 Update Service 44 Location services 45 Alarms 45 Calendar 46 Notes 47 Tasks 47 Profiles 47 Time and date 47 Theme 48 Main menu layout 48 Ringtones 48 Screen orientation 48 Games 49 Applications 49 Locks 49 IMEI number 51 Troubleshooting...

Page 3: ...t using your phone you need to insert a SIM card and the battery To insert the SIM card 1 Remove the battery cover 2 Slide the SIM card into its holder with the gold coloured contacts facing down To insert the battery 1 Insert the battery with the label side up and the connectors facing each other 2 Attach the battery cover 3 This is an Internet version of this publication Print only for private u...

Page 4: ...operator Each PIN digit appears as unless it starts with emergency number digits for example 112 or 911 You can see and call an emergency number without entering a PIN If you enter the wrong PIN three times in a row the SIM card is blocked See SIM card lock on page 49 Standby After you have turned on your phone and entered your PIN the name of the network operator appears This view is called stand...

Page 5: ...rmation is shown Charging the battery The phone battery is partly charged when you buy it To charge the battery 1 Connect the charger to the phone It takes approximately 2 5 hours to fully charge the battery Press a key to view the screen 2 Remove the charger by tilting the plug upwards You can use your phone while it is charging You can charge the battery at any time and for more or less than 2 5...

Page 6: ... 6 Connector for charger handsfree and USB cable 7 Activity menu key 8 Navigation key 9 End key On off key 10 C key Clear 11 Main camera 11 12 14 15 13 12 Volume keys 13 Memory card slot under the cover 14 Loudspeaker 15 Strap hole 6 This is an Internet version of this publication Print only for private use ...

Page 7: ...going call The microphone is muted The loudspeaker is on The phone is in silent mode New text message New multimedia message New email The music player is playing The radio is playing A handsfree is connected The Bluetooth function is activated A Bluetooth headset is connected The phone is connected to the Internet Secure website An alarm is activated Appointment reminder Task reminder A Java appl...

Page 8: ...r reset Sounds alerts Ring volume Ringtone Silent mode Increasing ring Vibrating alert Message alert Key sound Display Wallpaper Main menu layout Theme Startup screen Screen saver Clock size Brightness Edit line names Calls Speed dial Smart search Forward calls Switch to line 2 Manage calls Time cost Show hide my no Handsfree Connectivity Bluetooth USB Phone name Synchronization Device management ...

Page 9: ...m Select Options to for example edit To end a function Press To return to standby Press To navigate your media 1 Select Menu Media 2 Scroll to a menu item and press 3 To go back press To delete items Press to delete items such as numbers letters pictures and sounds Tabs Tabs may be available For example Calls have tabs To scroll between tabs Press the navigation key or Shortcuts You can use keypad...

Page 10: ...ivity menu Press Memory You can save content on the memory card in the phone memory and on the SIM card Photos and music are saved on the memory card if a memory card is inserted If not or if the memory card is full photos and music are saved in the phone memory Messages and contacts are saved in the phone memory but you can choose to save them on the SIM card Memory card You may have to purchase ...

Page 11: ...r case letters When you enter text press To enter numbers When you enter text press and hold down To enter periods and commas When you enter text press To enter a symbol 1 When you enter text select Options Add symbol 2 Scroll to a symbol and select Insert To enter text using T9 Text Input 1 Select for example Menu Messaging Write new Message 2 If is not displayed press and hold down to change to ...

Page 12: ...text input 3 Press repeatedly until the desired letter appears 4 When a word is written press to add a space To add words to the built in dictionary 1 When you enter text using T9 Text Input select Options Spell word 2 Write the word using multitap text input and select Insert 12 This is an Internet version of this publication Print only for private use ...

Page 13: ...al To answer a call Press To reject a call Press To change the ear speaker volume during a call Press the volume key up or down To mute the microphone during a call 1 Press and hold down appears 2 Press and hold down again to resume To turn on the loudspeaker during a call Select SpkrOn appears Do not hold the phone to your ear when using the loudspeaker This could damage your hearing To view miss...

Page 14: ...ers 1 Select Menu Contacts 2 Scroll to New contact and select Options Special numbers Emergency nos Networks Your phone switches automatically between GSM and UMTS or networks depending on availability Some network operators allow you to switch networks manually To switch networks manually 1 Select Menu Settings Connectivity Mobile networks GSM 3G networks 2 Select an option Call list You can view...

Page 15: ...with Smart search 1 Press to enter a sequence of at least two digits All entries which match the sequence of digits or corresponding letters are shown in a list 2 Scroll to a contact or a phone number and press To turn on or off Smart search 1 Select Menu Settings Calls Smart search 2 Select an option Editing contacts To add information to a phone contact 1 Select Menu Contacts 2 Scroll to a conta...

Page 16: ...er option and add more information if available 6 Select Save Deleting contacts To delete all contacts 1 Select Menu Contacts 2 Scroll to New contact and select Options Advanced Delete all contacts 3 Select an option Contact memory status The number of contacts you can save in your phone or on the SIM card depends on available memory To view contact memory status 1 Select Menu Contacts 2 Scroll to...

Page 17: ...s More calling features Voicemail If your subscription includes an answering service callers can leave a voicemail message when you cannot answer a call To enter your voicemail number 1 Select Menu Messaging Messages Settings the Message settings tab Voicemail number 2 Enter the number and select OK To call your voicemail service Press and hold down Voice control By creating voice commands you can...

Page 18: ...n forward calls for example to an answering service When Restrict calls is used some forward call options are not available See Restricted dialing on page 20 To forward calls 1 Select Menu Settings Calls Forward calls 2 Select a call type and a forward option 3 Select Activate appears 4 Enter the number to forward calls to and select OK More than One Call You can handle more than one call at a tim...

Page 19: ...articipant 5 Repeat this task to add more participants To release a participant 1 Select Options Release party 2 Select the participant to release To have a private conversation 1 During the call select Options Talk to and select the participant to talk to 2 To resume the conference call select Options Join calls My Numbers You can view add and edit your own phone numbers To check your phone numbe...

Page 20: ...restrict calls 1 Select Menu Settings Calls Manage calls Restrict calls 2 Select an option 3 Select Activate 4 Enter your password and select OK Call time and cost During a call the phone shows how long you have been talking You can also check on the duration of your last call your outgoing calls and the total time of all your calls To check the call time Select Menu Settings Calls Time cost Call ...

Page 21: ...ake photos Record video 4 Select still camera or video camera 5 Brightness indicator 6 Brightness 7 Self timer 8 Night mode 9 Camera Shoot mode Video Video length 10 Camera key guide To take a photo 1 Activate the camera and press the navigation key to scroll to 2 Press the center selection key to take a photo The photo is automatically saved 3 Press Back to return to the viewfinder to take anothe...

Page 22: ... the upper left corner More camera features To change settings Activate the camera and select Options To view information about settings Scroll to a setting and select Info Photo fix You can use Photo fix to improve photos In a one click operation brightness light and contrast are adjusted to give you the best possible photo The improvements are saved as a copy of the photo The original photo is n...

Page 23: ...acation photos To create a new photo tag 1 Select Menu Media Photo Camera album 2 Select a month 3 Scroll to a photo and select View 4 Press and select Options New tag 5 Enter a name and select OK 6 Select an icon 7 To tag the photo select Options Tag this photo To tag photos 1 Select Menu Media Photo Camera album 2 Select a month 3 Scroll to a photo and select View 4 Press and scroll to a tag 5 S...

Page 24: ...e If your subscription supports this service you can send photos or video clips to a Web site If you cannot send content to a Web site see I cannot use Internet based services on page 52 Web services may require a separate license agreement between you and the service provider Additional regulations and charges may apply Contact your service provider To send photos saved in your phone to a Web sit...

Page 25: ...select Go to Printing photos You can print photos using a USB cable connected to a PictBridge compatible printer You can also print using a Bluetooth compatible printer that supports the Object Push Profile To print photos using a USB cable 1 Select Menu Organizer File manager Camera album Open 2 Select Options Mark Mark several or Mark all 3 Select Options Print and follow the instructions 4 Conn...

Page 26: ...phones are not included with the phone you may purchase them separately Music player To play music 1 Select Menu Media Music 2 Browse by category using the navigation key 3 Scroll to a title and select Play To stop playing music Press the center selection key To fast forward and rewind Press and hold down or To move between tracks Press or To change the volume Press the volume key up or down To mi...

Page 27: ...service account is charged This service requires a subscription and account with a downloadable music service a computer with Microsoft Windows Media Player 11 or subsequent compatible version of Windows Media Player and a USB computer connection You cannot see that a track is marked You cannot unmark tracks you have already marked To mark a track When the track you want to mark is playing press a...

Page 28: ...ernet 2 Select Options Go to Bookmarks 3 Select a link to stream from Video Player To play videos 1 Select Menu Media Video Videos 2 Scroll to a title and select Play To stop playing videos Press the center selection key To fast forward and rewind Press and hold down or To move between videos Press or To change the volume Press the volume key up or down To change the video screen size 1 Select Opt...

Page 29: ...een saved channels Press or MusicDJ You can compose and edit your own melodies to use as ringtones Pre arranged sounds with different characteristics are available To compose a melody 1 Select Menu Entertainment MusicDJ 2 Select to Insert Copy or Paste sounds 3 Use or to scroll between the sounds 4 Select Options Save melody Record sound You can record a voice memo or a call Recorded sounds can al...

Page 30: ...ten to a recording 1 Select Menu Organizer File manager 2 Scroll to Music and select Open 3 Scroll to a recording and select Play 30 This is an Internet version of this publication Print only for private use ...

Page 31: ...y and the memory card 1 Select Menu Organizer File manager 2 Find an item and select Options Manage file Move 3 Select Memory card or Phone 4 Scroll to a folder and select Open 5 Select Paste To view information about content 1 Select Menu Organizer File manager 2 Find an item and select Options Information Sending content to another phone You can send content for example in messages or using Blue...

Page 32: ... a USB cable 2 Computer Wait until the phone memory and memory card appear as external disks in Windows Explorer 3 Drag and drop selected files between the phone and the computer Transferring content to and from a computer You can use Media Go to transfer media content between your phone and a computer Media Go is available for download through PC Companion or from www sonyericsson com support To ...

Page 33: ... Select a device from the list 3 Select Options Allow connection 4 Select Always ask or Always allow This is only possible with devices that require access to a secure service To pair the phone with a Bluetooth handsfree for the first time 1 Select Menu Settings Connectivity Bluetooth Handsfree 2 Select a device 3 Enter a passcode if required Power saving You can save battery power with the Power ...

Page 34: ...ricsson PC Suite 1 Computer Start the Sony Ericsson PC Suite from Start Programs Sony Ericsson Sony Ericsson PC Suite 2 Follow the instructions in the Sony Ericsson PC Suite for how to connect 3 Go to the backup and restore section in the Sony Ericsson PC Suite and make a backup of your phone content To restore phone content using the Sony Ericsson PC Suite The Sony Ericsson PC Suite will overwrit...

Page 35: ...r details To copy and paste text in a message 1 When you write the message select Options Copy paste 2 Select Copy all or Mark copy Scroll to and mark text in the message 3 Select Options Copy paste Paste Receiving and saving messages You are notified when you receive a message or appears Messages are automatically saved in the phone memory When the phone memory is full you can delete messages or ...

Page 36: ...oice message The sender and recipient must have a subscription supporting picture messaging To record and send a voice message 1 Select Menu Messaging Write new Voice message 2 Record the message and select Stop Send Contacts lookup 3 Select a recipient and select Send Email You can use standard email functions and your computer email address in your phone You can synchronize your email using Micr...

Page 37: ...o view an attachment in an email message When you view the message select Options Attachments Use View Active email account If you have several email accounts you can change which one is active You can also automatically check for new email messages in the active account by setting a check interval To create additional email accounts 1 Select Menu Messaging Email Accounts 2 Scroll to New account a...

Page 38: ...u Messaging IM the Contacts tab 2 Scroll to a contact and select Chat 3 Write the message and select Send Status You can show your status for example Happy or Busy to your contacts only You can also show your status to all users on the Instant messaging server To view my status 1 Select Menu Messaging IM 2 You are the first contact listed To update your status 1 Select Menu Messaging IM the Contac...

Page 39: ... is saved between log out and when you log in again to let you return to chat messages from previous conversations To save a conversation 1 Select Menu Messaging IM the Conversations tab 2 Enter a conversation 3 Select Options Advanced Save conversation 39 This is an Internet version of this publication Print only for private use ...

Page 40: ...bookmark and select Go to History pages You can view Web pages you have browsed To view history pages Select Menu Internet Options Go to History More browser features To use pan and zoom on a Web page 1 When you browse the Internet press 2 Use the navigation key to move the frame 3 Press Zoom 4 To switch back to pan press To use pan and zoom Smart Fit must be turned off To turn on or off Smart Fit...

Page 41: ...eb feeds You can subscribe to and download frequently updated content such as news podcasts or photos using Web feeds To add new feeds for a Web page 1 When you browse a page on the Internet that has Web feeds indicated by select Options Web feeds 2 For each feed you want to add scroll to the feed and select Mark 3 Select Continue To search for Web feeds 1 Select Menu Media Web feeds 2 Select New ...

Page 42: ...ideo content that you can download and play You subscribe to and download podcasts using Web feeds To access audio podcasts Select Menu Media Music Podcasts To access video podcasts Select Menu Media Video Podcasts Photo feeds You can subscribe to Photo feeds and download photos To start using Photo feeds see Web feeds on page 41 To access photo feeds Select Menu Media Photo Photo feeds YouTube Yo...

Page 43: ...C Companion or from www sonyericsson com support See Required operating systems on page 32 To synchronize using the Sony Ericsson PC Suite 1 Computer Start Sony Ericsson PC Suite from Start Programs Sony Ericsson Sony Ericsson PC Suite 2 Follow the instructions in the Sony Ericsson PC Suite for how to connect 3 When you are notified that the Sony Ericsson PC Suite has found your phone you can star...

Page 44: ...ries regions To view the current software in the phone 1 Select Menu Settings General Update service 2 Select Software version Update Service using the phone You can update your phone over the air using your phone You do not lose personal or phone information Update Service using your phone requires data access such as GPRS 3G or HSDPA To select settings for Update Service Select Menu Settings Gen...

Page 45: ...ress Alarms You can set a sound or the radio as an alarm signal The alarm sounds even if the phone is turned off When the alarm sounds you can silence it or turn it off To set the alarm 1 Select Menu Alarms 2 Scroll to an alarm and select Edit 3 Scroll to Time and select Edit 4 Enter a time and select OK Save To set the recurring alarm 1 Select Menu Alarms 2 Scroll to an alarm and select Edit 3 Sc...

Page 46: ...ion Appointments You can add new appointments or reuse existing appointments To add an appointment 1 Select Menu Organizer Calendar 2 Select a date 3 Scroll to New appointment and select Add 4 Enter the information and confirm each entry 5 Select Save To view an appointment 1 Select Menu Organizer Calendar 2 Select a date 3 Scroll to an appointment and select View To edit an appointment 1 Select M...

Page 47: ...t when reminders should sound 1 Select Menu Organizer Tasks 2 Scroll to a task and select Options Reminders 3 Select an option A reminders option set in tasks affects a reminders option set in calendar Profiles You can change settings such as the ring volume and vibrating alert to suit different locations You can reset all profiles to the phone s original settings To select a profile 1 Select Menu...

Page 48: ... theme 1 Select Menu Settings Display Theme 2 Scroll to a theme and select Set Main menu layout You can change the layout of the icons in the main menu To change the main menu layout 1 Select Menu Options Main menu layout 2 Select an option Ringtones To set a ringtone 1 Select Menu Settings Sounds alerts Ringtone 2 Find and select a ringtone To set the ringtone volume 1 Select Menu Settings Sounds...

Page 49: ...Select an application To set permissions for a Java application 1 Select Menu Organizer Applications 2 Scroll to an application and select Options Permissions 3 Set permissions Java application screen size Some Java applications are designed for a specific screen size For more information contact the application vendor To set the screen size for a Java application 1 Select Menu Organizer Applicati...

Page 50: ...stop unauthorized use of your phone Change the phone lock code 0000 to any four to eight digit personal code It is important that you remember your new code If you forget it you have to take your phone to your local Sony Ericsson retailer To use the phone lock 1 Select Menu Settings General Security Locks Phone protection Protection 2 Select an option 3 Enter the phone lock code and select OK To u...

Page 51: ...en press 2 Select Unlock IMEI number Keep a copy of your IMEI International Mobile Equipment Identity number in case your phone is stolen To view your IMEI number Press 51 This is an Internet version of this publication Print only for private use ...

Page 52: ...be deleted You may also lose content that was in the phone at purchase To reset the phone 1 Select Menu Settings General Master reset 2 Select an option 3 Follow the instructions that appear I cannot charge the phone or battery capacity is low The charger is not properly connected or the battery connection is poor Remove the battery and clean the connectors The battery is worn out and needs to be ...

Page 53: ...ofile or create a new one To set the message server address 1 Select Menu Settings Connectivity Message settings Picture message 2 Scroll to a profile and select Options Edit 3 Scroll to Message server and select Edit 4 Enter the address and select OK Save The phone does not ring or rings too softly Make sure that Silent mode has not been set to On See To turn off the ringtone on page 48 Check the...

Page 54: ...e SIM card is not working properly Insert your SIM card in another phone If this works it is probably your phone that is causing the problem Please contact the nearest Sony Ericsson service location Emergency calls only You are within range of a network but you are not allowed to use it However in an emergency some network operators allow you to call the international emergency number 112 See Emer...

Page 55: ...icrosoft to revoke the software s ability to use WMDRM to play or copy protected content Revocation does not affect unprotected content When you download licenses for protected content you agree that Microsoft may include a revocation list with the licenses Content owners may require you to upgrade WMDRM to access their content If you decline an upgrade you will not be able to access content that ...

Page 56: ...cy numbers 14 entering text 11 F file manager 31 flight mode 44 G games 49 geo tagging 23 groups 17 H handsfree 17 26 Bluetooth wireless technology 33 help 4 hiding number 20 I imaging 21 IMEI number 51 instant messaging 38 Internet bookmarks 40 screen orientation 49 security and certificates 41 settings 52 K keypad lock 50 keys 6 L language 11 location services 45 lock keypad 50 phone 50 SIM card...

Page 57: ...text messages SOS See emergency numbers sound recorder 29 speed dialing 17 standby 4 notes 47 streaming 28 synchronizing 43 T T9 Text Input 11 tagging photos 22 tasks 47 text messages 35 theme 48 time 47 48 time zone 48 TrackID 27 transfer method Bluetooth wireless technology 32 USB cable 31 transferring music 32 photos 32 sound 33 turning on off Bluetooth function 33 phone lock 50 SIM lock protec...

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