Sonova Phonak Audeo P-RL User Manual Download

Page: 72 / 96

If the problem persists, contact your hearing care
professional for assistance.

Charging does not start
(when charger connected
to power supply)

Hearing aid not inserted correctly into
charger

Insert hearing aid correctly into charger (chapter 4.1)

Charging does not start
(when charger not
connected to power supply)

Internal battery of charger discharged

Connect charger to power supply (chapter 3)

Hearing aid not inserted correctly into
charger

Insert hearing aid correctly into charger (chapter 4.1)

Problem

Causes

What to do

Summary of Contents for Phonak Audeo P-RL

Page 1: ...Phonak Aud oTM P RL User Guide Phonak Aud o P RL Phonak Aud o P RL Trial...

Page 2: ...ing aids Phonak Aud o P90 RL Phonak Aud o P70 RL Phonak Aud o P50 RL Phonak Aud o P30 RL Phonak Aud o P RL Trial Charging accessories Phonak Charger Case Go 2021 2021 2021 2021 2021 2021 This user gui...

Page 3: ...ox is checked and you do not know the model of your hearing aid or charging accessories please ask your hearing care professional The hearing aids described in this user guide contain a built in and n...

Page 4: ...or making such a great choice and wish you many years of listening pleasure Please read the User Guide carefully to make sure that you understand and get the best out of hearing aids For more informat...

Page 5: ...Charging the hearing aids Using the hearing aid 5 Left and right hearing aid markings 6 Putting on the hearing aid 7 Removing the hearing aid 8 Multi function button 9 On Off 10 Tap Control 11 Connect...

Page 6: ...maintenance 18 Exchanging the earwax protection 19 Service and warranty 20 Compliance information 21 Information and description of symbols 22 Troubleshooting 23 Important safety information 24 For t...

Page 7: ...ng aid After placing your hearing aid in the charger the indicator light on the hearing aid will show the charging state of the battery until it is fully charged When fully charged the indicator light...

Page 8: ...rmly press the lower part of the button for 3 seconds until the indicator light blinks On indicator light is solid green Off indicator light is solid red Enter flight mode When device is off press the...

Page 9: ...ou can identify your personal models by checking Your hearing aid and charger details on page 3 comparing your earpieces hearing aid and charger with the following models Anchor optional Speaker witho...

Page 10: ...10 Cavity for earpieces Indicator light for internal battery status 0 25 25 50 50 75 75 100 Hearing aid charging slots with left right indicators Charger Case Go Charger Case lid...

Page 11: ...11 USB C connection to external power supply USB cable 3 m Power supply External power supply Reset button Indicator light for power connection...

Page 12: ...green when the charger is connected to the power supply The Charger Case may also be used without an external power supply Connecting the power supply a b d c Power supply Specifications Power supply...

Page 13: ...l have approximately 60 minutes before you have to charge the hearing aids this can vary depending on the hearing aid settings The hearing aid contains a built in and non removable rechargeable lithiu...

Page 14: ...nsert the hearing aid into the charging slots and the earpieces in the large cavity Make sure the left and right hearing aid markings match the left blue right red indicators next to the charging slot...

Page 15: ...e solid green light The charging process will automatically stop when the batteries are fully charged so the hearing aids can be safely left in the charger It can take up to 3 hours to charge the hea...

Page 16: ...the charging slots by simply lifting them out of the charger The hearing aid switches on automatically when removed from the charger The indicator light starts blinking The solid green light indicates...

Page 17: ...10 seconds The lowest indicator light will light up in red when the internal battery is depleted and cannot charge the hearing aids any more The internal battery of the Charger Case Go is not charged...

Page 18: ...ing aid markings There is a red or blue marking on the back of the hearing aid and on the speaker This will tell you if it is a left or a right hearing aid Blue marking for left hearing aid Red markin...

Page 19: ...on the hearing aid 1 Place the hearing aid behind your ear 2 Insert the earpiece into your ear canal 3 If there is an anchor attached to the earpiece tuck it into the bowl of your ear to secure your...

Page 20: ...20 7 Removing the hearing aid Pull on the bend of the tube and remove the hearing aid from behind the ear...

Page 21: ...n your individual Hearing aid instructions Please ask your hearing care professional for a printout The multi function button has several functions If the hearing aid is paired with a Bluetooth enable...

Page 22: ...r 3 seconds until the indicator light blinks Wait until the solid green light indicates the hearing aid is ready Switch off hearing aid When you switch on the hearing aid you might hear a start up mel...

Page 23: ...etooth enabled device multiple functions can be accessed using Tap Control e g accept end phone call pause resume streaming start stop voice assistant This is indicated in your individual Hearing aid...

Page 24: ...options available for your hearing aid The TV Connector can be connected to any audio source such as a TV PC or hi fi system Roger wireless microphones can be connected to your hearing aids as well B...

Page 25: ...tial pairing your hearing aids will connect automatically to the device Initial pairing can take up to 2 minutes 1 On your device e g a phone ensure that Bluetooth wireless technology is enabled and s...

Page 26: ...devices Select the hearing aid from the list to simultaneously pair both hearing aids A beep confirms successful pairing 12 2 Connecting to the device The connection will be maintained as long as the...

Page 27: ...s When paired and connected to your phone you will hear the caller s voice directly in your hearing aids Your voice is picked up by the hearing aid microphones and transmitted to the phone Caller s vo...

Page 28: ...1 Making a call Enter the phone number and press the dial button You will hear the dialing tone through your hearing aids Your voice is picked up by the hearing aid microphones and transmitted to the...

Page 29: ...n the hearing aids The call can be accepted by taping the top of your ear twice only available for models P90 and P70 a short press on the upper or lower part of the multi function button on the heari...

Page 30: ...d by taping the top of your ear twice only available for models P90 and P70 a long press on the upper or lower part of the multi function button on the hearing aid more than 2 seconds or directly on y...

Page 31: ...4 Rejecting a call An incoming call can be rejected by a long press on the upper or lower part of the multi function button on the hearing aid more than 2 seconds or directly on your phone long press...

Page 32: ...en flying some operators require all devices to be switched into flight mode Entering flight mode will not disable normal hearing aid functionality only the Bluetooth connectivity functions 14 1 Enter...

Page 33: ...econds signifying that the hearing aid is switching off 2 Press and hold the lower part of the button The green indicator light blinks when the hearing aid starts up 3 Keep pressing the button for 7 s...

Page 34: ...34 14 2 Exit flight mode To enable the wireless function and exit flight mode in each hearing aid Switch the hearing aid off and then on again refer to chapter 9...

Page 35: ...the button for at least 15 seconds It does not matter if the hearing aid is switched on or off before you start pressing the button There is no light or acoustic notification at the end of the 15 seco...

Page 36: ...Use Charging Transport Storage Temperature Maximum range Recommended range 5 to 40 C 41 to 104 F 5 to 30 C 41 to 86 F 20 to 60 C 4 to 140 F 20 to 60 C 4 to 140 F 5 to 40 C 41 to 104 F 7 to 22 C 45 to...

Page 37: ...37 Please ensure to charge the hearing aids regularly during long term storage...

Page 38: ...outstanding performance and a long service life To ensure a long service life Sonova AG provides a minimum of a five year service period after phase out of the respective hearing aid Please use the fo...

Page 39: ...ucts may damage it Your hearing aids are resistant to water sweat and dust under the following conditions After exposure to water sweat or dust the hearing aid is cleaned and dried The hearing aid is...

Page 40: ...g methods Charger Make sure that charger inserts are clean Never use cleaning agents such as household detergents soap etc for cleaning your charger Weekly Hearing aid Clean the earpiece with a soft d...

Page 41: ...it if it looks dirty or if the hearing aid volume or sound quality is reduced The earwax protection should be replaced every four to eight weeks on a regular receiver and once a week on the ActiveVen...

Page 42: ...42 2 Gently pull off the earpiece to remove 3 Clean the speaker with a lint free cloth...

Page 43: ...ng appears under the bin icon 18 1 2 Exchanging the earwax protection with CeruShield Disk 2 To remove a used earwax protector carefully insert the speaker into the free opening under bin icon until i...

Page 44: ...carefully insert the speaker into the opening where the new earwax protector is visible opposite the bin icon until it clicks After the click you will see the opening below is empty and the new earwa...

Page 45: ...the speaker in one hand and the earpiece in the other 18 1 3 Attaching the earpiece to the speaker 2 Slide the earpiece over the speaker sound outlet 3 The speaker and the earpiece should fit perfectl...

Page 46: ...with SlimTip 1 wax filter dispenser a rotating disk b new filter c dispensing slot for used filters 18 2 1 Parts Explanation 2 changing tool a screw end for removing used filter b forked end for inse...

Page 47: ...2 Removing the used wax filter HF3 Filter 1 Hold the earpiece firmly and secure the rear of the speaker with your finger 2 Insert the screw end of the HF 3 changing tool into the speaker of the heari...

Page 48: ...ol clock wise runtil some resistance is felt Pull the changing tool out of the speaker with the used wax filter attached to the end 4 Insert the used wax filter into the dispensing slot in the middle...

Page 49: ...slot Lift the changing tool up leaving the used wax filter in dispensing slot 1 After removing the used wax filter from the speaker of the hearing aid brush away any remaining debris Rotate the ridge...

Page 50: ...50 2 Now use the opposite end of the changing tool i e forked end to pick up a new wax filter 3 Insert the forked end of the changing tool down and pull up...

Page 51: ...ker of the hearing aid Make sure to secure the rear of speaker with your finger 5 Once the new filter is securely placed in the speaker lift the changing tool a way in a slight tilted angle Reattach t...

Page 52: ...tional warranty valid from the date of purchase This limited warranty covers manufacturing and material defects in the hearing aid and charger respectively but not accessories such as tubes earpieces...

Page 53: ...used by third parties or non authorized service centers renders the warranty null and void This warranty does not include any services performed by a hearing care professional in their office Serial n...

Page 54: ...or the local Phonak representative whose address can be taken from the list on www phonak com us en certificates Phonak worldwide locations Australia New Zealand Indicates a device s compliance with...

Page 55: ...55 The wireless models listed on page 2 are certified under Phonak Aud o P RL P90 P70 P50 P30 Phonak Aud o P RL Trial USA FCC ID KWC PRL Canada IC 2262A PRL...

Page 56: ...ressly approved by Sonova AG may void the FCC authorization to operate this device Notice 3 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Par...

Page 57: ...the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between...

Page 58: ...2 48 GHz GFSK Pi 4 DPSK GMSK 2 5 mW 1 m 4 2 Dual Mode HFP Hands free profile A2DP Radio information of your wireless hearing aid Antenna type Operation frequency Modulation Radiated power Bluetooth Ra...

Page 59: ...iance with emission and immunity standards Emission standards EN 60601 1 2 2015 IEC 60601 1 2 2014 EN 55011 2009 A1 CISPR11 2009 AMD1 2010 CISPR22 1997 CISPR32 2012 ISO 7637 2 2011 CISPR25 2016 EN 550...

Page 60: ...4 2 2008 EN 61000 4 3 2006 A1 A2 IEC 61000 4 3 2006 A1 A2 EN 61000 4 4 2012 IEC 61000 4 4 2012 EN 61000 4 5 2014 IEC 61000 4 5 2014 EN 61000 4 6 2014 IEC 61000 4 6 2013 EN 61000 4 8 2010 IEC 61000 4...

Page 61: ...after the CE symbol correspond to the code of certified institutions that were consulted under the above mentioned directives and regulations This symbol indicates that the products described in these...

Page 62: ...ortant for the user to read and take into account the relevant information in these user guides This symbol indicates that it is important for the user to pay attention to the relevant warning notices...

Page 63: ...etooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Sonova AG is under license Other trademarks and trade names are those of their respective o...

Page 64: ...ic medical device can be identified Indicates the manufacturer s serial number so that a specific medical device can be identified Indicates that the device is a medical device This symbol indicates t...

Page 65: ...s in a dust chamber as per the IEC60529 standard Temperature during transportation and storage 20 to 60 Celsius 4 to 140 Fahrenheit Humidity during transportation and storage 0 to 70 if not in use See...

Page 66: ...charger may not be thrown away as normal household waste Please dispose of old or unused hearing aids and charger at waste disposal sites intended for electronic waste or give your hearing aid and ch...

Page 67: ...67 Symbols applicable to the European power supply only Power supply with double isolation Device designed for indoor use only Safety isolating transformer short circuit proof...

Page 68: ...Speaker earpiece blocked Hearing has changed Hearing aid plays two beeps Indication for low battery Hearing aid will not switch on Battery fully discharged Button was inadvertently deactivated by pre...

Page 69: ...ntrol available chapter 8 Increase volume if volume control available chapter 8 Charge hearing aid chapter 4 Clean speaker opening earpiece Contact your hearing care professional Charge hearing aid ch...

Page 70: ...properly Vent in wrong position e g closed Wax Other ActiveVent speaker feels loose in earpiece or has separated completely from earpiece Speaker dislodged from earpiece i e during exchange of earwax...

Page 71: ...conds Clean the speaker opening and or change the wax filter chapter 18 2 Contact your hearing care professional Push the speaker back into the earpiece If the speaker is still loose contact your hear...

Page 72: ...Charging does not start when charger connected to power supply Hearing aid not inserted correctly into charger Charging does not start when charger not connected to power supply Internal battery of c...

Page 73: ...correctly into charger chapter 4 1 Connect charger to power supply chapter 3 Insert hearing aid correctly into charger chapter 4 1 What to do Please check https www phonak com com en support html for...

Page 74: ...ak Tinnitus Balance software feature is intended for use by people with tinnitus who also desire amplification It provides supplementary noise stimulation which can help defocus the user s attention f...

Page 75: ...re environment and due to their portability it may happen that it is used in professional healthcare facility environment like physician offices dental offices etc Target population The target populat...

Page 76: ...ent is described as any incident that directly or indirectly led might have led or might lead to any of the following a the death of a patient user or other person b the temporary or permanent serious...

Page 77: ...en 2 4 GHz 2 48 GHz frequency range When flying please check if flight operator requires devices to be switched into flight mode see chapter 14 The hearing aids specially programmed for each hearing l...

Page 78: ...f custom hearing aids and earpieces can contain small quantities of acrylates from adhesives People who are sensitive to such substances may potentially experience an allergic skin reaction Please sto...

Page 79: ...t all times to ensure their safety The hearing aid is a small device and contains small parts Do not leave children and individuals with cognitive impairment unsupervised with this hearing aid If swal...

Page 80: ...can also be caused by power lines electrostatic discharge airport metal detectors etc Keep magnets i e EasyPhone magnet etc at least 15 cm 6 inches away from the active implant If using a Phonak wire...

Page 81: ...communications equipment including peripherals such as antenna cables and external antennas should be used no closer than 30 cm 12 inches to any part of the hearing aids including cables specified by...

Page 82: ...canal it is strongly recommended to see a medical specialist for safe removal Avoid strong physical impacts to the ear when wearing a hearing aid with customized earpiece The stability of customized e...

Page 83: ...essional about suitable drying methods Do not place the charging accessories close to an induction cooking surface Conductive structures inside the charging accessories could absorb inductive energy r...

Page 84: ...ong period of time store it in a box with a drying capsule or in a well ventilated location This allows moisture to evaporate from your hearing aid and prevents a potential impact on its performance S...

Page 85: ...ging reliability cannot be guaranteed Only use approved charger described in this user guide for charging your hearing aids otherwise the devices may be damaged Your hearing aid s contain a lithium io...

Page 86: ...86 Your hearing aid s may contain personal data Please ensure safe disposal to prevent any misuse...

Page 87: ...y of a particular hearing aid and cell phone can be predicted by adding the rating for the hearing aid immunity to the rating for the cell phone emissions The sum of the hearing aid rating e g M2 T2 2...

Page 88: ...ure to try it with your hearing aid prior to purchase For additional guidance please ask your hearing care professional for the booklet entitled hearing aid compatibility with digital wireless cell ph...

Page 89: ...spenser determines through inquiry actual observation or review of any other available information concerning the prospective user that the prospective user has any of the following conditions i Visib...

Page 90: ...umen accumulation or a foreign body in the ear canal viii Pain or discomfort in the ear Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level excee...

Page 91: ...aryngologists otologists or otorhinolaryngologists The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the...

Page 92: ...inquire about the availability of a trial rental or purchase option program Many hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee...

Page 93: ...since hearing loss may cause problems in language development and the educational and social growth of a child An audiologist is qualified by training and experience to assist in the evaluation and r...

Page 94: ...ch to managing tinnitus Good health practice requires that a person reporting tinnitus have a medical evaluation by a licensed ear physician before using a sound generator The purpose of such an evalu...

Page 95: ...ould lead to permanent hearing damage when used for a prolonged period of time Should the noise generator be set to such a level in your hearing aid your audiologist will advise you of the maximum amo...

Page 96: ...Your hearing care professional 029 0903 03 V1 00 2021 08 Printed in USA 2021 Sonova AG All rights reserved Manufacturer Sonova AG Laubisr tistrasse 28 CH 8712 St fa Switzerland www phonak com...

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