SxS Memory Card Support
SxS memory card support requires the installation of Sony
®
drivers
on your computer. Go to sonnettech.com/support/kb/kb.php, click
the Thunderbolt link, then click the Echo ExpressCard Thunderbolt
Adapters link, and then click the Driver link to access the latest Sony
drivers.
Compatible ExpressCard/34 Cards
Sonnet currently maintains a list of cards compatible with the Echo
adapter. Check for compatibility information at
www.sonnettech.com/product/echoexpresscard34thunderbolt.html.
Please note that ExpressCard/34 cards not listed on the Sonnet
Website may be also be compatible, but Sonnet makes no
representations regarding the accuracy or reliability of this statement,
nor makes any guarantee of future compatibility.
Unsupported ExpressCard/34 Adapters
An ExpressCard slot supports two bus standards, PCIe and USB.
ExpressCard adapters fall into two basic categories: those that use
the ExpressCard’s PCIe interface, and those that use its USB interface.
Upon inserting the ExpressCard card into the Echo adapter, a
computer automatically senses which interface the adapter is using.
Examples of PCIe-based adapters include the cards listed on the Echo
adapters’ product page (URL listed above). Examples of USB-based
adapters include USB 2.0 adapter cards and many multi-format
memory card readers.
Thunderbolt does not natively support the USB bus standard, so
the Echo adapter only interfaces with PCIe-based ExpressCard/34
adapters. As a result,
all USB-based ExpressCard/34 cards are
unsupported
.
Tips
Device Drivers
Many ExpressCard/34 cards require additional drivers and application
software to operate or have full functionality. Software should
be included with the device, or available to download from the
manufacturer’s web site. Check the peripheral’s user’s manual for
information about necessary software.
Operating System (OS) Updates May Break Compatibility
Specific device drivers that work under one OS version may not work
under a later version. This is especially true with later OS versions
Powering Devices Connected to Adapter Cards
Although some peripherals may draw power directly through
adapter cards plugged into the Echo adapter, many devices may draw
more power than the Sonnet device can provide from a Thunderbolt
connection and require an external power source. Remember to use
external power supplies when necessary.
Contacting Customer Service
USA Customers
The Sonnet web site located at
www.sonnettech.com
has the most
current support information and technical updates.
Before you call Sonnet Customer Service, please check our Website
for the latest updates and online support files, and check this user’s
guide for helpful information. When you call Sonnet Customer
Service, have the following information available so our customer
service staff can better assist you:
• Product name • Date and place of purchase • Computer model
• Adapter card(s) used • OS version
If further assistance is needed, please contact us at:
USA Customers
If further assistance is needed, please contact
Sonnet Customer
Service
at:
Tel
: 1-949-472-2772
(Monday–Friday, 7 a.m.–4 p.m. Pacific Time)
For Customers Outside the USA
For support on this product, contact your reseller or local distributor.
Visit Our Web Site
For the most current product information and online support files,
visit the Sonnet web site at www.sonnettech.com. Remember to
register your product online at http://registration.sonnettech.com to
be informed of future upgrades and product releases.
©2017 Sonnet Technologies, Inc. All rights reserved. Sonnet, the Sonnet logotype, Simply Fast, the Simply Fast logotype, and Echo
are trademarks of Sonnet Technologies, Inc. Mac, the Mac logo, OS X, and macOS are trademarks of Apple Inc., registered in the
United States and other countries. Thunderbolt and the Thunderbolt logo are trademarks of Intel Corporation in the U.S. and/or
other countries. Other product names are trademarks of their respective owners. Product specifications subject to change without
notice. UG-ECHO-E34-E-D-062317
Warnings
Always follow the basic warnings listed here to avoid the risk of serious
injury or death from electrical shock, short-circuiting, fire, and other
hazards. These warnings include, but are not limited to:
• Do not attempt to disassemble or modify the device. If this device
appears to be malfunctioning, contact your reseller or local
distributor.
• Do not drop the device; dropping or mishandling of the device
card may result in a malfunction leaving the product inoperable.
• Do not insert foreign objects inside the device.
• Do not expose the device to rain, use it near water or containers
that contain liquids which might spill into any openings, or in
damp or wet conditions.
Limited Warranty
For complete warranty information regarding this Sonnet product,
go to www.sonnettech.com support/warranty.html.
