18
7 Troubleshooting
Disturbance
Possible reason
Correction
The output of the sonnenProtect
is not supplying any power. The
RCD has switched off.
There is an insulation fault.
►
Correct the insulation fault.
The output of the sonnenProtect
is not supplying any power. The
RCD has switched on.
There is a grid outage. The battery
is completely discharged.
►
Wait until the public grid begins
supplying power again.
The miniature circuit breaker of
the sub-circuits is switched off.
►
Switch on the miniature circuit
breaker.
The storage system is switched
off.
►
Switch on the storage system.
The RCD and/or overall power
from the sonnenBatterie is
switching off immediately, or
after the sonnenProtect has been
operating for a longer period.
An electrical consumer with a
power consumption rating that is
too high is connected to the
output of the sonnenProtect.
►
Only connect loads with a
power consumption that does not
exceed the nominal power of the
sonnenBatterie.
►
Only connect loads with a
power consumption that does not
exceed the maximum power of
the sonnenProtect when switched
on.
available within the
commissioning assistant.
The storage system has a non-
current software version installed.
►
Make sure that the storage
system is connected to the
internet.
►
Go to the first page of the
commissioning assistant and start
an update by clicking on the
butto
