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 49

SOUNDGATE 3 · USER GUIDE

Pairing

Problem 

Solution

SoundGate 3 will not 

enter Bluetooth

®

  

pairing mode

The SoundGate 3 is powered OFF

Turn the SoundGate 3 ON

The SoundGate 3 battery  

is critically low

Recharge the SoundGate 3 battery

My Bluetooth

®

  

device is not  

locating the  

SoundGate 3

The SoundGate 3 is out  

of range

Ensure the paired SoundGate 3 and Bluetooth

®

 

device are within 33 feet (10 meters) of each other

The SoundGate 3 is already  

connected and within range of  

another active Bluetooth

®

 device

Turn OFF any active Bluetooth

®

 devices which  

have previously been paired to the SoundGate 3

Pairing was  

unsuccessful

The SoundGate 3 and/or  

Bluetooth

®

 device was  

not in pairing mode when  

attempting to pair

Ensure the SoundGate 3 and Bluetooth

®

 device  

are actively in their pairing states when repeating  

the pairing process. Press and hold the SoundGate 3 

power key for approximately 5 – 6 seconds until the 

LED indicator flashes rapidly blue. The SoundGate 3 

pairing mode is active for 2 minutes.

The incorrect passcode  

was entered

Repeat the pairing process and enter the password: 

0000

 (four zeros) into the Bluetooth

®

 device

Summary of Contents for SoundGate 3

Page 1: ...SoundGate 3 User Guide www sonici com ...

Page 2: ......

Page 3: ...8 Wearing the SoundGate 3 20 Using the Protective Skin 21 Microphone 22 Operating the SoundGate 3 23 Turning your SoundGate 3 ON and OFF 24 Adjusting the Volume and Program Settings 26 Pairing to a Mobile Telephone or other Bluetooth Devices 28 Connecting to Paired Bluetooth Devices 29 Using with a Mobile Telephone 31 Using the SoundLink App 36 Using with an MP3 Player or Computer 37 ...

Page 4: ... Wireless Range 43 Visual Indicators 46 Troubleshooting 48 Maintenance 56 International Warranty 57 Information to the User Regarding the Radio Communication Part of the Device 58 Declaration of Conformity 61 Information and Explanation of Symbols 62 Service 64 ...

Page 5: ...r communicating wirelessly via your mobile telephone device or streaming audio through your television computer or MP3 player this guide will offer the instructions necessary to get you on your way to better hearing Please read the entire contents of this booklet before using your SoundGate 3 It contains instructions on how to use and how to handle your SoundGate 3 It also contains important safet...

Page 6: ...lity Made for iPhone means that an electronic accessory has been designed to connect specifically to iPhone and has been certified by the developer to meet Apple performance standards Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards Please note that the use of this accessory with iPhone may affect wireless performance Apple the Apple ...

Page 7: ...ely Never expose the SoundGate 3 to excessive heat such as putting it in an oven microwave burning it or leaving it inside a parked car in the sun There is a risk in these events that it will explode and cause serious injury If by accident the neck strap should get caught on something while the user is wearing it the neck strap is constructed to break automati cally Therefore never try to shorten ...

Page 8: ...most stringent Standards of International Electromagnetic Compatibility However SoundGate 3 might cause interference with other medical devices such as defibrillators and pacemakers Please contact the manufacturer of your implantable device for information about the risk of disturbance Immediately remove the SoundGate 3 if interference is suspected Do not use SoundGate 3 and seek advice Interferen...

Page 9: ...ent this equipment must comply with IEC 60065 IEC 60950 IEC 60601 or equivalent safety standards The safety of recharging batteries with the USB connector is determined by the external equipment which should be UL approved or comply with equivalent IEC 60065 IEC 60950 IEC 60601 or other equivalent safety standards Do not attempt to open the battery compartment as it may damage the battery ...

Page 10: ...ng items are included in your SoundGate 3 package and will be covered within this instruction guide SN2_ILLU_Overview_HI 8 SN2_ILLU_Neckloop_HI 2 SN2_ILLU_audioCable_HI SN2_ILLU_Charger_HI 5 3 5 mm stereo cable Power adapter SoundGate3 Neck strap ...

Page 11: ... SOUNDGATE 3 USER GUIDE USB charging cable User Guide Charger cradle Protective skin SN2_ILLU_ChargerCradle_HI 3 SN2_ILLU_ProtectiveSkin_HI 6 1 SN2_ILLU_UsbCable_HI 7 SoundGate 3 User Guide www sonici com ...

Page 12: ...SoundGate3 overview 4 5 6 7 10 9 8 3 2 1 8 1 Power on off 2 LED indicator 3 Volume control 4 Auxiliary input key 5 TV key 6 Phone key 7 Microphone inlet 8 Neck strap jacks 9 3 5 mm auxiliary input 10 Micro USB charger jack ...

Page 13: ...e sufficient battery life during normal hours of operation The SoundGate 3 can be charged in the following ways Connect the power adapter to the micro USB charger jack on the SoundGate3 Then plug the power adapter into a wall socket Connect the USB charging cable to the micro USB charger jack on the SoundGate3 Then plug the opposite end into the USB port on your computer S N 2 _ I L L U _ O v e r ...

Page 14: ...ate3 into the cradle with the power key facing up When using the SoundGate3 in a vehicle you may connect the USB charging cable to the micro USB charger jack on the SoundGate3 Then plug the opposite end into a 12V car USB port or adapter not included S N 2 _ I L L U _ B a t t e r y C h a r g e C a b l e T o U s b _ H I 1 0 SN2_ILLU_BatteryChargeCradle_HI 11 ...

Page 15: ...help you monitor the status of your battery life and or charging status LED indication Status Green SN2_ILLU_GreenLed_HI Battery status is OK Red SN2_ILLU_RedLed_HI Battery life is low approx 20 minutes remaining Red pulsing every 2 3 seconds Battery life is critically low approx 5 minutes remaining ...

Page 16: ...shing SN2_ILLU_GreenLedFlashing_HI Battery is connected to a power source and actively charging Green SN2_ILLU_GreenLed_HI Battery is charged completely SoundGate3 powered ON OFF SN2_ILLU_NoLightLed_HI Battery is charged completely SoundGate3 powered OFF ...

Page 17: ... Streaming audio without neck strap attached up to 5 hours Battery charge time 2 hours Stand by mode is when the SoundGate3 is powered ON but is not actively being used Phone calls with connected Bluetooth mobile phones may still be received in stand by mode Note The rechargeable battery should not be drained completely Keeping the battery fully charged will prolong its life You cannot replace the...

Page 18: ...l times when streaming audio from the SoundGate 3 The neck strap serves as an antenna and helps direct the audio signal to your hearing aids Insert both ends of the neck strap into the neck strap jacks of your SoundGate 3 as shown below When the neck strap is inserted completely it will click ...

Page 19: ...SOUNDGATE 3 USER GUIDE Note Using SoundGate 3 without the neck strap requires more power consequently maximum streaming time is reduced to 5 hours on one full battery charge SN2_ILLU_NeckStrapAttach_HI 17 ...

Page 20: ...Gate3 should be worn for different types of use SN2_ILLU_WearingPositionNeck_HI 18 SN2_ILLU_WearingPositionPocket_HI 20 SN2_ILLU_WearingPositionHand_HI 19 Hands free with neck strap Recommended uses Bluetooth streaming wired connection to MP3 or PC Hand held or in the pocket Recommended use remote control ...

Page 21: ...bris and light moisture The protective skin may be used in any of the recommended wearing positions To use insert the SoundGate3 completely into the protective skin as indicated below Note Clean your protective skin with soap and warm water and ensure it is completely dry before reinserting your SoundGate3 SN2_ILLU_ProtectiveSkinInsert_HI 6 2 ...

Page 22: ...ne calls In all other situations the microphone is turned off To ensure optimal sound quality for the person you are speaking with during streamed phone calls it is recommended to position the SoundGate 3 microphone 4 12 inches 10 30 cm from your mouth SN2_ILLU_MouthToMicrophone_HI 21 12 inches 30 cm ...

Page 23: ...ny ways to improve communication Whether using the SoundGate 3 as a remote control to change your hearing aid volume and program settings or streaming audio from Bluetooth enabled devices the following pages will help you to become better acquainted with the operation of your SoundGate 3 ...

Page 24: ... to turn your SoundGate 3 ON OFF The LED indicator on the top of the SoundGate 3 will be green when your device is powered ON with a charged battery The LED indicator will be off when your SoundGate 3 is powered OFF If the SoundGate 3 is powered OFF and its battery is being charged the LED indicator will flash green ...

Page 25: ...SOUNDGATE 3 USER GUIDE LED indicator SoundGate3 status SN2_ILLU_GreenLed_HI Power ON with charged battery SN2_ILLU_NoLightLed_HI Power OFF SN2_ILLU_GreenLedFlashing_HI Power OFF with connected power source ...

Page 26: ... Settings The SoundGate 3 may be used to change the volume and program settings of your hearing aid s Adjusting volume SN2_ILLU_VolumeUpOrDown_HI A short press to the SoundGate 3 volume up or down key will adjust the listening volume in your hearing aid s ...

Page 27: ...ograms have been configured you may cycle forward or backward through the available programs by pressing and holding the SoundGate 3 volume up or down key for approximately 2 seconds Note When streaming audio it is not possible to change listening programs You must first disconnect from the streamed audio source ...

Page 28: ...device are within 3 feet 1 meter of each other during the pairing process Prepare Bluetooth device for pairing Refer to the manual of the mobile telephone or audio device and prepare the device for Bluetooth pairing as instructed Set the SoundGate3 into pairing mode Press and hold the power key for approximately 5 6 seconds until the LED indicator flashes rapidly blue Pairing mode will be active f...

Page 29: ... devices may require you to select Connect in the display menu Please refer to the manual of your Bluetooth device for its specific instructions The SoundGate3 is capable of storing up to 8 paired devices at the same time When the maximum number of paired devices is reached the SoundGate3 will begin to overwrite the oldest pairings If you would like to clear all previously paired devices press and...

Page 30: ...tooth devices When the SoundGate 3 has been paired and is within range of a Bluetooth device the devices will automatically locate each other Use the appropriate button on your SoundGate 3 to choose whichever Bluetooth device you wish to listen to ...

Page 31: ...en using with a mobile telephone Once you have paired your mobile telephone to the SoundGate 3 as instructed above the mobile telephone will automatically indicate that a Bluetooth connection is active Make an Outgoing Phone Call SN2_ILLU_SoundgatePhoneKeyNoLight_HI When connected via Bluetooth to your SoundGate3 calls made by your mobile telephone will automatically be transmitted to your hearing...

Page 32: ... connected mobile phone The phone key on your SoundGate3 will also flash rapidly green A short press to the SoundGate3 phone key will accept the incoming call The phone key will remain illuminated green as long as the call is active While talking Speak into the microphone of the SoundGate3 optimal distance between your mouth and the SoundGate3 microphone is approximately 12 inches 30 cm ...

Page 33: ...k to the mobile phone A subsequent 2 3 second press will return control to the SoundGate3 Such call transfers typically must also be acknowledged accepted on the connected mobile phone Mute Hearing Aid Microphones SN2_ILLU_VolumeUpOrDownTwoSeconds_HI 2 sec If distracted by background noise during a mobile phone call you may press and hold the volume up or down key for 2 3 seconds to mute your hear...

Page 34: ...gram or streaming state will resume You may also end the call from your mobile phone or wait for the person on the other end to terminate the call The previous listening program or streaming state will also resume in this case Reject an incoming phone call A short press on the SoundGate3 volume down key will reject an incoming call and the current listening program or streaming state will resume ...

Page 35: ... to the last number dialed from your paired Bluetooth mobile phone press and hold the SoundGate3 phone key for 2 3 seconds Voice Dialing SN2_ILLU_SoundgatePhoneKeyNoLight_HI For connected mobile telephones which support voice dialing a short press on the SoundGate3 phone key will enable the voice dial function ...

Page 36: ...the App Store and Google Play Search for Sonic SoundLink and then click to install this free app Note Before using the Sonic SoundLink an active Bluetooth connection must first be made between your SoundGate 3 and your iPhone or Android smartphone SoundLink App for iPhone runs on iPhone 6 Plus iPhone 6 iPhone 5s iPhone 5c iPhone 4s and iPhone 4 and requires Sonic wireless hearing aids and SoundGat...

Page 37: ...rs either Via a wireless Bluetooth connection or Via a wired cable connection Wireless connection To hear music or audio wirelessly from for example an MP3 player or computer with built in Bluetooth make sure the device has been paired to your SoundGate3 pages 28 to 30 that both devices are powered on and are within range of each the other 33 feet 10 meters ...

Page 38: ... auxiliary input key SN2_ILLU_AuxKeyPress_HI 31 When audio streaming is active the auxiliary input key will illuminate orange 32 To end listening through the wireless source and resume the previous listening program or streaming state give another short press to the auxiliary input key ...

Page 39: ...et jack of the MP3 computer or audio source of choice Plug the opposite end into the 3 5 mm auxiliary input jack of the SoundGate3 Ensure the music or audio source in your device is playing and un muted and give a short press to the SoundGate3 auxiliary input key to begin listening To end listening through the wired source and resume the previous listening program or streaming state give another s...

Page 40: ...d audio streaming from the SoundGate3 to which they are linked This ensures that other hearing aids cannot intercept phone calls or other audio from your SoundGate3 Audio streaming is one way communication from the SoundGate3 to the hearing aid s When audio streaming is stopped the SoundGate3 instructs the hearing aids to release the controls and resume normal operation ...

Page 41: ...ick up audio information from auditoriums churches or public buildings which have an installed audio loop If you are unsure if a location has an audio loop installed look for the universal symbol below To activate and begin listening via an installed audio loop press and hold the SoundGate3 auxiliary input key for 2 3 seconds ...

Page 42: ... SONIC SOUNDGATE 3 To end listening through the looped source and resume the previous listening program or streaming state give another 2 3 second press to the auxiliary input key SN2_ILLU_AuxKeyPress_HI ...

Page 43: ...ices you may wish to stream audio from See pages 28 to 30 of this manual for step by step instructions to pair your SoundGate3 to a specific Bluetooth enabled device In order to pair to or stream audio information from an external Bluetooth enabled device it is recommended to keep your SoundGate3 within a range of approximately 33 feet 10 meters This range may be affected by objects between the So...

Page 44: ... audio information to your hearing aid s In order to stream information without interruption it is recommended to keep your SoundGate3 unit and your hearing aid s within a range of approximately 40 inches 1 meter This range could be reduced by metal objects and or strong magnetic fields SN2_ILLU_SoundgateToWorldViaBluetooth_HI 34 ...

Page 45: ...45 SOUNDGATE 3 USER GUIDE Always wear the neck strap antenna while streaming audio from your SoundGate3 SN2_ILLU_SoundgateWithNeckStrap_HI 35 ...

Page 46: ...phone call No light No active calls TV key SN2_ILLU_TelevisionKeyNoLight_HI Blinking ORANGE Pairing to TV Adapter Steady ORANGE Active streaming TV Adapter No light No streaming TV Adapter Auxiliary input key Fading ORANGE Paired Auxiliary source available Steady ORANGE Active streaming Auxiliary source T coil No light No streaming Auxiliary source T coil ...

Page 47: ...ction Status LED indicator SN2_ILLU_NoLightLed_HI Blinking BLUE Bluetooth pairing mode Steady GREEN Battery OK Blinking GREEN Battery charging Steady RED Battery is low Blinking RED Battery is critically low No light SoundGate3 is OFF ...

Page 48: ...itically low My Bluetooth device is not locating the SoundGate3 The SoundGate3 is out of range The SoundGate3 is already connected and within range of another active Bluetooth device Pairing was unsuccessful The SoundGate3 and or Bluetooth device was not in pairing mode when attempting to pair The incorrect passcode was entered Troubleshooting ...

Page 49: ...which have previously been paired to the SoundGate3 Ensure the SoundGate3 and Bluetooth device are actively in their pairing states when repeating the pairing process Press and hold the SoundGate3 power key for approximately 5 6 seconds until the LED indicator flashes rapidly blue The SoundGate3 pairing mode is active for 2 minutes Repeat the pairing process and enter the password 0000 four zeros ...

Page 50: ... The Bluetooth function and or power are turned OFF on the SoundGate3 or Bluetooth phone The SoundGate3 battery is critically low The SoundGate3 phone key is blinking when the phone is ringing but I hear no ringing indication in my hearing aids The SoundGate3 is out of range The audio in my hearing aids drops out The SoundGate3 is out of Bluetooth range The neck strap antenna is not mounted to the...

Page 51: ...h phone to ensure Bluetooth function is active Recharge the SoundGate3 battery Ensure the SoundGate3 is kept within 40 inches 1 meter of the hearing aids For optimum performance always use the neck strap antenna Ensure the SoundGate3 and Bluetooth phone are within the recommended 33 feet 10 meters of each other While streaming it is recommended to use the neck strap antenna to prevent drop outs ...

Page 52: ...one is not picking up your voice clearly I have difficulty understanding the other party when I am in noisy environments Environmental sounds interfere with speech understanding Volume is insufficient I hear beeps in my hearing aids when operating my mobile phone The key press feature is activated in your mobile phone ...

Page 53: ...the volume up or down key for 2 3 seconds to mute the hearing aid microphones Caution Do not mute the hearing aid microphones in listening situations that require your better hearing e g traffic Adjust the volume on your SoundGate3 device to a sufficient volume to improve understanding Refer to the manual of your phone to deactivate the key press tone feature ...

Page 54: ...hearing aids The audio source needs to be turned on and connected to the SoundGate3 Volume level is too high Volume needs to be adjusted on the connected wired audio source Charging Problem SoundGate3 does not work even while charging The battery is drained completely ...

Page 55: ...nected to both the SoundGate3 and the selected device Refer to the wired connection steps on page 39 of this manual Adjust the volume on the audio source to a level that suits you Solution y The SoundGate3 battery must be charged for at least 20 minutes before it can operate For optimal use avoid draining the battery completely ...

Page 56: ...ening and audio input ports must be kept free of dirt and debris at all times The small cleaning brush for your hearing aid s may be used to clean these areas Do not submerge your SoundGate 3 or its neck strap into water or other liquids at any time The SoundGate 3 is sealed and you should not attempt to open it If problems occur which cannot be solved by the guidelines within this manual you shou...

Page 57: ... your hearing care professional and make sure that your warranty card is completed In addition to the Bluetooth transmitter the SoundGate 3 contains a radio transmitter using short range magnetic induction technology working at 3 84 MHz The magnetic field strength of the transmitter is 15 dBμA m 10 m The emission power from the SoundGate 3 is below international emission limits for human exposure ...

Page 58: ... of compliance This device complies with part 15 of the FCC Rules and RSS 210 of Industry Canada Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This Class B digital apparatus complies with Canadian ICES 003 ...

Page 59: ...rference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the inter ference by one or more of the following measures Reorient or relocate the receivi...

Page 60: ...60 SONIC SOUNDGATE 3 Caution Changes or modifications not expressly approved by Sonic Innovations Inc could void the user s authority to operate the equipment ...

Page 61: ... the Directive 93 42 EEC of the Council of the European Communities concerning medical devices MDD Hereby Sonic declares that this SoundGate 3 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Declaration of conformity is available at Manufacturer Sonic Innovations Inc 2501 Cottontail Lane Somerset NJ 08873 USA www sonici com ...

Page 62: ...d take into account the relevant information in these instructions for use This sign indicates important safety information that must be observed to minimize risks or to avoid hazardous situations Important information for handling and product safety The crossed out wheeled bin i ndicates that the European Directive on waste of electronic equipment applies EMC and Radio communications compliance l...

Page 63: ...tions without problem or restrictions if used as intended unless otherwise noted in these instructions for use The operating temperature for the SoundGate 2 is 10 45 C Transport and storage conditions During transport or storage the temperature should not exceed the limit value of 25 60 C ...

Page 64: ... listed on the previous pages did not solve a problem you are having with your SoundGate3 device please contact your hearing care professional Do not attempt to repair your SoundGate3 device yourself Place stamp with dispenser name and address here ...

Page 65: ...65 SOUNDGATE 3 USER GUIDE Notes ...

Page 66: ...66 SONIC SOUNDGATE 3 Notes 152631 UK ...

Page 67: ... 15 mm 8 15 mm 9 0 mm 19 mm Placeholder for FSC logo ...

Page 68: ...uébec H7L4J5 1 800 667 7664 World Headquarters Sonic Innovations Inc 2501 Cottontail Lane Somerset NJ 08873 USA 1 888 423 7834 International Sonic AG Morgenstrasse 131B 3018 Bern Switzerland 41 31 560 21 21 Sonic Innovations Inc 2501 Cottontail Lane Somerset NJ 08873 USA 1 888 423 7834 Sonic AG Morgenstrasse 131B 3018 Bern Switzerland 41 31 560 21 21 www sonici com 04 15 152631 UK 0000152631000001...

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