Sonic Enchant 100 User Manual Download Page 72

Page: 72 / 86

SONIC

Troubleshooting guide

Symptom

Possible causes

Solutions

No sound

Dead battery

Replace the battery

Clogged earpieces (dome, Grip Tip

or Micro Mold)

Clean mold
Consider replacing wax filter, dome, or Grip Tip

Intermittent

or reduced

sound

Clogged sound outlet

Clean mold or replace wax filter, dome, or Grip Tip

Moisture

Wipe battery with a dry cloth

Dead battery

Replace the battery

Squealing

noise

Hearing aid earpiece inserted

incorrectly

Re-insert the earpiece

Ear wax accumulated in ear canal

Have ear canal examined by your doctor

Beeping

If your hearing aid plays 8 beeps, 4

times consecutively, your hearing

aid needs a microphone service

check

Contact your hearing care professional

Pairing issue

with Apple

device

Bluetooth

connection failed

1. Unpair your hearing aids

(Settings

General

Accessibility

Hearing

Devices

Forget this device).

2. Turn Bluetooth

off and on again.

3. Open and close battery drawer on hearing aids.

4. Re-pair hearing aids (see section “Pair Hearing

Aid with iPhone”).

Only one hearing aid paired

Summary of Contents for Enchant 100

Page 1: ...www sonici com Enchant BTE 105 User Guide ...

Page 2: ......

Page 3: ...rview This booklet is valid for the following hearing aid families and models Enchant 100 ET100 B 105 Enchant 80 ET80 B 105 Enchant 60 ET60 B 105 Enchant 40 ET40 B 105 Enchant 20 ET20 B 105 with NFMI and 2 4 GHz radio functionality ...

Page 4: ...earing aid Please read the booklet carefully including the warning sections This will help you to get the most out of your new hearing aid Your hearing care professional has adjusted the hearing aid to meet your needs If you have further questions please contact your hearing care professional ...

Page 5: ...ing the hearing aid fitting performed by your hearing care professional Intended use The hearing aid is intended to amplify and transmit sound to the ear and thereby compensate for impaired hearing within mild to moderate to profound hearing loss This power hearing aid is intended to be used by adults and children older than 36 months ...

Page 6: ...SONIC ...

Page 7: ...ur hearing aid with miniFit thin tube What it is 14 What it does 15 Identify left and right hearing aid 16 Battery size 13 17 MultiTool for handling batteries and cleaning 18 Turn the hearing aid ON and OFF 19 When to replace a battery 20 Replace the battery 21 Put on the hearing aid with earhook 23 Caring for your hearing aid 24 miniFit thin tube 28 ...

Page 8: ...t mode 38 Optional features and accessories 39 Change volume optional 40 Change program optional 41 Mute the hearing aid optional 43 Quick reset 44 Using hearing aid with iPhone iPad and iPod touch 45 Pairing hearing aid with iPhone 46 Re connect your hearing aids to your iPhone iPad or iPod touch 49 Sonic SoundLink 2 app 50 Wireless accessories optional 52 ...

Page 9: ...nd volume adjustment 58 Limitation on use time 61 Important information for hearing care professionals about Tinnitus SoundSupport 62 Warnings related to Tinnitus SoundSupport 64 General warnings 66 Troubleshooting guide 72 Water dust resistance IP68 74 Conditions of use 76 Warranty certificate 77 International warranty 78 Technical information 79 Your individual hearing aid settings 81 ...

Page 10: ...e There are two different attachments and several different earpieces which classify your hearing aid Please identify your attachment and earpiece This will make it easier for you to navigate through this booklet Earhook with mold Earhook Mold Tube ...

Page 11: ...following earpieces Dome Bass Dome shown Grip Tip VarioTherm Micro Mold Micro Mold miniFit thin tube Thin tube Ear grip optional Please see details for replacing the dome or Grip Tip in section Replace dome or Grip Tip VarioTherm is a registered trademark of Dreve ...

Page 12: ...12 SONIC Your hearing aid with earhook and mold What it is Push button Microphone openings Earhook Tube Mold Nail grip Battery drawer Direct Audio Input with an optional DAI FM adapter ...

Page 13: ... USER GUIDE BTE 105 13 What it does Mute change volume and programs Sound in Sound out Open the battery drawer Contains the battery and functions as an on off switch ...

Page 14: ...14 SONIC Your hearing aid with miniFit thin tube What it is Push button Microphone openings Nail grip Battery drawer Direct Audio Input with an optional DAI FM adapter Thin tube ...

Page 15: ... USER GUIDE BTE 105 15 What it does Mute change volume and programs Sound in Open the battery drawer Contains the battery and functions as an on off switch Sound out ...

Page 16: ... between the left and the right hearing aid as they might be programmed differently You can find left right color indicators in the battery drawer Indicators can also be found on the molds A RED indicator marks the RIGHT hearing aid A BLUE indicator marks the LEFT hearing aid ...

Page 17: ... aid is a miniature electronic device that runs on special batteries To activate the hearing aid you must insert a new battery in the battery drawer See how in the Replace the battery section Battery drawer Pull out to open Make sure the plus is visible ...

Page 18: ...sitive devices Brush Wire loop Magnet MultiTool for handling batteries and cleaning The MultiTool contains a magnet which makes it easier to replace the battery in the hearing aid It also contains a brush and a wire loop for cleaning and removing ear wax from your earpiece If you need a new MultiTool please contact your hearing care professional ...

Page 19: ... OFF The battery drawer is used to switch the hearing aid on and off To save battery life make sure your hearing aid is switched off when you are not wearing it Turn ON Close the battery drawer with the battery in place Turn OFF Open the battery drawer ...

Page 20: ...hearing aid is always working bring spare batteries with you or replace the battery before you leave home Bluetooth will be shut down and is not possible to use wireless accessories The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG Inc and any use of such marks by William Demant Holding A S is under license Other trademarks and trade names are those of their re...

Page 21: ...move the battery 2 Uncover Remove the sticky label from the side of the new battery Tip Wait 2 minutes so that the battery can draw air to ensure optimal function 3 Insert Insert the new battery into the battery drawer Make sure the side faces up Replace the battery ...

Page 22: ...e Use the magnetic end to remove and insert batteries The MultiTool is provided by your hearing care professional 4 Close Close the battery drawer The hearing aid will play a jingle through the earpiece Hold the earpiece close to your ear to hear the jingle ...

Page 23: ...a hearing aid with an earhook and mold The mold is customized for you and fits your ear shape The molds are unique for the left or the right ear Step 1 Gently pull your ear outwards and press the mold in the direction of the ear canal twisting slightly Step 2 Place the hearing aid behind your ear ...

Page 24: ...your hearing aid hold it over a soft surface to avoid damage if you drop it Clean the microphone openings Carefully brush away debris from the openings using a clean brush Gently brush the surface and make sure the brush is not pressed into the openings ...

Page 25: ... USER GUIDE BTE 105 25 Microphone openings Important Notice Use a soft dry cloth to clean the hearing aid It must never be washed or immersed in water or other liquids ...

Page 26: ...soft cloth to clean the surface of the mold Use the MultiTool wire loop to clean the opening Replace the tube The tubing between the mold and the instrument should be replaced when it becomes yellow or stiff Consult your hearing care professional for tubing replacement ...

Page 27: ...ing aid before disconnecting them from the hearing aid Step 2 Disconnect the tube and mold from the earhook Hold the earhook firmly when pulling off the tube Otherwise the hearing aid may be damaged Step 3 Wash the mold and tube using mild soap Rinse and dry completely before reconnecting to the hearing aid ...

Page 28: ...d has a miniFit thin tube with either a dome Grip Tip or Micro Mold as earpiece miniFit is a thin tube that brings the sound into your ear The thin tube should only be used with an earpiece attached Use only parts designed for your hearing aid Thin tube Ear grip optional ...

Page 29: ...d the bend of the tube between your thumb and index finger The earpiece should point towards the ear canal opening Step 3 Gently push the earpiece into your ear canal until the thin tube sits close against the side of your head If the thin tube has an ear grip place it in the ear so it follows the contour of the ear ...

Page 30: ...aning tool all the way through the thin tube Step 3 Reconnect the thin tube to the hearing aid Clean the thin tube The thin tube should be cleaned to keep it clear from moisture and wax If not cleaned it could become blocked with wax which means no sound will be able to come out ...

Page 31: ...f domes Both domes and Grip Tip are made of soft rubber material Identify your earpiece type and size below Open Dome Power Dome Bass Dome single vent Bass Dome double vent Grip Tip available in small and large left and right with or without vent 6 mm 8 mm 10 mm 12 mm not for Open Dome ...

Page 32: ...32 SONIC Important Notice If the earpiece is not on the thin tube when removed from the ear the earpiece might still be in the ear canal Consult your hearing care professional for further instructions ...

Page 33: ...ed with wax replace it with a new one Grip Tip should be replaced at least once a month Step 1 Hold on to the end of the thin tube and then pull off the earpiece Step 2 Insert the thin tube exactly into the middle of the earpiece to obtain a firm attachment Step 3 Push firmly to ensure that the earpiece is fastened securely ...

Page 34: ...s are customized for your ear M icro M old VarioTherm M icro M old Customized earpieces have a white wax filter attached to the sound opening ProWax is the filter type to be used with these earpieces To replace the ProWax filter see section Replace ProWax filter VarioTherm Micro Mold does not have a wax filter ...

Page 35: ...o Mold should be cleaned regularly The Micro Mold has a white wax filter that must be replaced when clogged or if the hearing aid does not sound normal ProWax filter The vent is cleaned by pressing the brush through the hole twisting it slightly Vent ...

Page 36: ...Important Notice Always use the same type of wax filter as was originally supplied with the hearing aid If you are in any doubt about the use or replacement of wax filters contact your hearing care professional ...

Page 37: ...shell The tool has two pins one empty for removal and one with the new wax filter New filter 2 Remove Push the empty pin into the wax filter in the mold and pull it out New filter 3 Insert Insert the new wax filter using the other pin remove the tool and throw it out Old filter ...

Page 38: ...e must be activated The hearing aid will still be working It is only necessary to activate flight mode on one hearing aid To activate and deactivate flight mode Press either end of the push button for at least 7 seconds A jingle confirms your action Opening and closing the battery drawer will deactivate the flight mode See section Quick reset ...

Page 39: ...owing pages are optional Please contact your hearing care professional to find out how your hearing aid is programmed If you experience difficult listening situations a special program may be helpful These are programmed by your hearing care professional Write down hearing situations where you may need help ...

Page 40: ...olume up or down Give a short press to the button to decrease the volume Give a short press to the button to increase the volume You will hear 2 beeps at the start up level You will hear 3 beeps at Maximum and Minimum Maximum Minimum Start up level Volume Change Left Right To be filled out by the hearing care professional ...

Page 41: ...se are programmed by your hearing care professional You can change continuously between programs both up and down in the program order For example if you want to go from program 1 to 4 you can press the down button once instead of pressing the up button 3 times Press up or down to change between programs ...

Page 42: ...42 SONIC To be filled out by the hearing care professional Program Activation sound When to use 1 1 beep 2 2 beeps 3 3 beeps 4 4 beeps Program change Left Right Short press Medium press ...

Page 43: ...lence the hearing aid while wearing it Important Notice Do not use the mute function as an off switch as the hearing aid still draws current from the battery in this mode Apply a very long press 4 seconds to either end of the button to mute the hearing aid To reactivate push the button briefly ...

Page 44: ...et If you wish to return to the standard settings of the hearing aid programmed by your hearing care professional simply open and then close the battery drawer A jingle is played when you reset the hearing aid Open Close ...

Page 45: ...earing care professional or visit our support site at www sonici com Direct audio streaming is currently not supported by Android Enchant is compatible with iPhone X iPhone 8 Plus iPhone 8 iPhone 7 Plus iPhone 7 iPhone SE iPhone 6s Plus iPhone 6s iPhone 6 Plus iPhone 6 iPhone 5s iPhone 5c iPhone 5 9 7 inch iPad Pro 12 9 inch iPad Pro iPad Air 2 iPad Air iPad 4th generation iPad mini 4 iPad mini 3 ...

Page 46: ...airing hearing aid with iPhone 2 General 1 Settings On the General screen choose Accessibility Open your iPhone and go to Settings Make sure Bluetooth is on Then choose General Bluetooth On General Accessibility ...

Page 47: ...Accessibility Open and close the battery drawer on both hearing aids if you have two and place it close to your iPhone The hearing aid stays in pairing mode for 3 minutes On the Accessibility screen choose Hearing Devices Hearing Devices ...

Page 48: ...rmation is needed for each hearing aid Your iPhone will detect the hearing aid for pairing Detected devices will appear in your iPhone list Choose your hearing aid Andrea s Hearing Devices Sonic Enchant 100 Bluethooth Pairing Request Sonic Enchant would like to pair with your iPhone Cancel Pair ...

Page 49: ...omatically re connect to your Apple device Made for iPod Made for iPhone and Made for iPad mean that an electronic accessory has been designed to connect specifically to iPod iPhone or iPad respectively and has been certified by the developer to meet Apple performance standards Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards Please n...

Page 50: ...bles you to connect and control an endless range of other devices by linking to IFTTT via the internet Go to sonici global connectivity for more details and information on compatibility Sonic SoundLink 2 app is available on App Store and on Google Play When downloading Sonic SoundLink 2 app on iPad search for iPhone apps on App Store Direct audio streaming is currently not supported by Android ...

Page 51: ...lobal connectivity Apple the Apple logo iPhone iPad iPod touch and Apple Watch are trademarks of Apple Inc registered in the U S and other countries App Store is a service mark of Apple Inc Android Google Play and the Google Play logo are trademarks of Google LLC ...

Page 52: ... can also function as a remote microphone and remote control TV A TV A adapter is a wireless transmitter of sound from TV and electronic audio devices The TV A streams sound directly to your hearing aid RC A RC A remote control offers the ability to change programs adjust volume or mute your hearing aid Sonic SoundLink 2 app Offers an intuitive and discreet way to control your hearing aids For iPh...

Page 53: ...hone next to the sound outlet Telecoil Telecoil helps you hear better when using a telephone with a built in loop or when you are in buildings with teleloop systems such as theatres churches or lecture rooms This symbol or a similar sign is shown wherever a teleloop has been installed Direct Audio Input DAI adapter Allows your hearing aid to receive signals directly from external sources such as T...

Page 54: ...sition Make sure to insert the battery correctly Please contact your hearing care professional if you suspect the tamper resistant effectiveness and locking ability are damaged Tamper resistant battery drawer optional To keep the battery out of reach of infants small children and people with learning difficulties a tamper resistant battery drawer should be used ...

Page 55: ...ake sure it is locked Tool to unlock the battery drawer Use this small tool provided by your hearing care professional Unlock the battery drawer Insert the tip of the tool into the small hole at the back of the battery drawer 1 Move it to the right and hold it 2 Open the battery drawer 1 2 ...

Page 56: ...itus management program The target population is the adult population over 18 years old Tinnitus SoundSupport is targeted to licensed hearing care professionals audiologists hearing aid specialists or otolaryngologists who are familiar with the evaluation and treatment of tinnitus and hearing loss Fitting of Tinnitus SoundSupport must be done by a hearing care professional participating in a tinni...

Page 57: ...idth to help manage tinnitus Your hearing care professional will also be able to offer the appropriate follow up care It is important to follow his her advice and directions regarding such care Prescription use only Good health practice requires that a person reporting tinnitus has had a medical evaluation by a licensed ear physician before using a sound generator The purpose of such an evaluation...

Page 58: ...tus relief It offers a number of different sound options Together with your hearing care professional you can select your preferred sound s Tinnitus SoundSupport programs Together with your hearing care professional you decide for which programs you may want to have Tinnitus SoundSupport activated The sound generator can be activated in up to four different programs ...

Page 59: ...adjustments with Tinnitus SoundSupport When you select a hearing aid program for which Tinnitus SoundSupport is activated your hearing care professional can only set the push button on your hearing aid to work as a volume control for the tinnitus relief sound Your hearing care professional will set the volume control for the sound generator in one of two ways A change volume in each ear separately...

Page 60: ...tton repeatedly until desired level is reached B How to change Tinnitus SoundSupport volume in both ears simultaneously You can use one hearing aid to increase decrease the sound in both hearing aids When changing the volume in one hearing aid the volume on the other hearing aid will follow To increase volume use a short press on the upper part of the push button repeatedly To decrease volume use ...

Page 61: ... used for a prolonged period of time Your hearing care professional will advise you of the maximum amount of time per day you should use Tinnitus SoundSupport It should never be used at uncomfortable levels See table Tinnitus SoundSupport Limitation on use at the end of this booklet to learn how many hours per day you can safely use the relief sound in your hearing aids ...

Page 62: ... of Tinnitus SoundSupport will decrease as you increase the level above 80 dB A SPL The fitting software will automatically display a warning when the hearing aid exceeds 80 dB A SPL See max wearing time indicator next to the tinnitus fitting graph in the fitting software The volume control is deactivated By default the volume control for the sound generator is deactivated in the hearing aid Risk ...

Page 63: ...se hearing damage The Limitation on Use table in the fitting software displays the number of hours the patient can safely use Tinnitus SoundSupport Note the max wearing time for each program for which Tinnitus SoundSupport is activated Write those values in the table Tinnitus SoundSupport Limitation on use in the back of this booklet Instruct your patient accordingly The Tinnitus SoundSupport is m...

Page 64: ... and or a possible change in hearing thresholds Should you experience or notice a change in hearing or tinnitus or any dizziness nausea headaches heart palpitations or possible skin irritation at the point of contact with the device you should immediately discontinue use of the device and consult a medical audiology or other hearing care professional As with any device misuse of the sound generato...

Page 65: ...5 65 Maximum wearing time Always follow the maximum wearing time per day of the Tinnitus SoundSupport advised by your hearing care professional Prolonged use may lead to worsening of your tinnitus or of your hearing loss ...

Page 66: ...conditions Furthermore note that in most cases infrequent use of a hearing aid does not permit a user to attain full benefit from it Consult your hearing care professional if you experience unexpected operations or events with your hearing aid Usage of hearing aids Hearing aids should be used only as directed and adjusted by your hearing care professional Misuse can result in sudden and permanent ...

Page 67: ...n for pills Therefore check your medicine carefully before swallowing any pills Most hearing aids can be supplied with a tamper resistant battery drawer upon request This is strongly recommended for infants small children and people with learning difficulties Children younger than 36 months must always use a tamper resistant battery drawer Please talk to your hearing care professional about the av...

Page 68: ...on Be aware of the possibility that your hearing aid may stop working without notice Keep this in mind when you depend on warning sounds e g when you are in traffic The hearing aids may stop functioning for instance if the batteries have expired or if the tubing is blocked by moisture or ear wax Active implants Caution must be taken with active implants In general follow the guidelines recommended...

Page 69: ...trotherapy Remove your hearing aid before X ray CT MR PET scanning electrotherapy surgery etc as your hearing aid may be damaged when exposed to strong fields Heat and chemicals The hearing aid must never be exposed to extreme heat e g left inside a parked car in the sun The hearing aid must not be dried in microwave ovens or other ovens The chemicals in cosmetics hairspray perfume aftershave loti...

Page 70: ...e otherwise non allergenic materials used in hearing aids may in rare cases cause a skin irritation or other side effects Please seek consultation with a physician if these conditions occur Interference The hearing aid has been thoroughly tested for interference according to the most stringent international standards However interference between the hearing aid and other devices e g some mobile te...

Page 71: ...uipment with an auxiliary input cable and or with a USB cable and or directly is determined by the external signal source When connected to external equipment plugged into a wall outlet this equipment must comply with IEC 62368 or IEC 60065 IEC 60950 until June 20 2019 or equivalent safety standards Important Notice When the DAI is connected to an audio source plugged into a wall outlet the audio ...

Page 72: ...ced sound Clogged sound outlet Moisture Dead battery Squealing noise Hearing aid earpiece inserted incorrectly Ear wax accumulated in ear canal Beeping If your hearing aid plays 8 beeps 4 times consecutively your hearing aid needs a microphone service check Pairing issue with Apple device Bluetooth connection failed Only one hearing aid paired ...

Page 73: ...arpiece Have ear canal examined by your doctor Contact your hearing care professional 1 Unpair your hearing aids Settings gGeneral gAccessibility gHearing Devices gDevices gForget this device 2 Turn Bluetooth off and on again 3 Open and close battery drawer on hearing aids 4 Re pair hearing aids see section Pair Hearing Aid with iPhone If none of the above solutions work consult your hearing care ...

Page 74: ...t have to worry about sweat or getting wet in the rain Should your hearing aid come in contact with water and stop working please follow these guidelines 1 Gently wipe off any water 2 Open the battery drawer and remove the battery and gently wipe off any water in the battery drawer 3 Let the hearing aid dry with the battery drawer left open for approximately 30 minutes 4 Insert a new battery ...

Page 75: ... USER GUIDE BTE 105 75 Important Notice Do not wear your hearing aid while showering or participating in water activities Do not immerse your hearing aid in water or other liquids ...

Page 76: ...dity 5 to 93 non condensing Storage and transportation conditions Temperature and humidity should not exceed the following limits for extended periods during transportation and storage Temperature 25 C to 60 C Relative humidity 5 to 93 non condensing Conditions of use ...

Page 77: ...TE 105 77 Warranty certificate Name of owner Hearing care professional Hearing care professional address Hearing care professional phone Purchase date Warranty period Month Model right Serial no Model left Serial no ...

Page 78: ...thorized party exposure to corrosive conditions physical changes in your ear damage due to foreign objects entering the device or incorrect adjustments are NOT covered by the limited warranty and may void it The above warranty does not affect any legal rights that you might have under applicable national legislation governing sale of consumer goods Your hearing care professional may have issued a ...

Page 79: ...aring aid also contains a radio transceiver using Bluetooth Low Energy BLE and a proprietary short range radio technology both working at ISM band 2 4 GHz The radio transmitter is weak and is always below 4 8 dBm e i r p in total radiated power The hearing aid complies with international standards concerning electromagnetic compatibility and human exposure Due to the limited space available on the...

Page 80: ...acturer declares that this hearing aid is in compliance with the essential requirements and other relevant provisions of Directive 2014 53 EU Declaration of Conformity is available from the manufacturer Sonic Innovations Inc 2501 Cottontail Lane Somerset NJ 08873 USA Waste from electronic equipment must be handled according to local regulations E2105 ...

Page 81: ... your hearing care professional Settings overview for your hearing aid Left Right Volume control Program shift Mute Tinnitus SoundSupport Volume control indicators Beeps at min max volume Clicks when changing volume Beeps at preferred volume Battery indicators Low battery warning ...

Page 82: ...e four digits number indicates the identification of the notified body Electronic waste WEEE Recycle your hearing aids accessories or batteries according to local regulations or return them to your hearing care professional for disposal Electronic equipment covered by Directive 2012 19 EU on waste and electrical equipment WEEE E2105 Regulatory Compliance Mark RCM The product complies with electric...

Page 83: ...re any use of such requires a license Made for iPod iPhone and iPad Indicates that the device is compatible with iPod iPhone and iPad Description of symbols used on the packaging label Keep dry Indicates a medical device that needs to be protected from moisture Caution symbol Consult instructions for use for warnings and cautions REF Catalogue number Indicates the manufacturer s catalogue number s...

Page 84: ... 3 Max hours per day Max hours per day 4 Max hours per day Max hours per day Ref OSHA Occupational Safety Health Administration U S department of Labour DIRECTIVE 2003 10 EC on the minimum health and safety requirements regarding the exposure of workers to the risks arising from physical agents noise Occupational exposure to noise evaluation prevention and control Special Report S 64 WHO 180429 UK...

Page 85: ... 15 mm 8 15 mm 9 0 mm 19 mm Placeholder for FSC logo ...

Page 86: ...ton 6011 61 7 3250 0369 World Headquarters Sonic Innovations Inc 2501 Cottontail Lane Somerset NJ 08873 USA 1 888 423 7834 International Sonic AG Morgenstrasse 131B 3018 Bern Switzerland 41 31 560 21 21 Sonic Innovations Inc 2501 Cottontail Lane Somerset NJ 08873 USA 1 888 423 7834 Sonic AG Morgenstrasse 131B 3018 Bern Switzerland 41 31 560 21 21 0000190429000001 2018 04 05 190429 UK Firmware 3 x ...

Search results

Summary of Contents for Enchant 100

Reviews:

Related manuals for Enchant 100

Brands by name

Popular brands

Sonic Enchant 100, User Manual

Search results

Summary of Contents for Enchant 100

Reviews:

Related manuals for Enchant 100

Brands by name

Popular brands