Sonic Charm BTE User Manual Download Page 23

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CHARM · USER GUIDE BTE AND miniBTE

Charm miniBTE

To turn your miniBTE hearing instrument off, open

the battery door slightly by pushing on the edge

of the seam. To turn it back on, fully close the battery

door.

OFF

BL_ILLU_miniBTE_WithEarhook_BW_HI

BL_ILLU_miniBTE_InstrumentOnOff1_BW_HI

6.1

BL_

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6.2

Your hearing instrument may be programmed to alert

you with a beep when it is turned on. Your hearing

care provider will tell you if this feature is enabled.

Your hearing instrument may also have a “power on”

delay. This allows you to insert the device before it

is fully active.

135453_CH_User_Guide_BTE_UK.indd 23

20.06.13 11:39

Summary of Contents for Charm BTE

Page 1: ...Charm BTE and miniBTE User Guide charm ...

Page 2: ...ning Environment 1 2 3 4 Right Left Instruments Synchronized r Active r Inactive Program Button Program Button Mute r Active r Inactive r Active r Inactive Preferred Telephone Ear r Right r Left r Both Non Telephone Ear Control r No change r Softer when telephone is in use r Mutes when telephone is in use BTE Volume Control BTE Telecoil r Active r Inactive r Active r Inactive ...

Page 3: ...R GUIDE BTE AND miniBTE The following hearing instruments are covered in this User Guide Charm BTE Charm miniBTE CH60 BTE CH60 MN CH40 BTE CH40 MN BL_ILLU_miniBTE_WithEarhook_BW_HI 3 BL_ILLU_BTE_WithEarhook_BW_HI 3 ...

Page 4: ...04 SONIC CHARM ...

Page 5: ...harm miniBTE Hearing Instrument with Thin Tube 20 Your Charm miniBTE Hearing Instrument with Earhook and Earmold 21 Turning Your Hearing Instrument OFF and ON 22 Putting On Your Hearing Instrument Thin Tube 24 Taking Off Your Hearing Instrument Thin Tube 25 Putting On Your Hearing Instrument Earhook 26 Taking Off Your Hearing Instrument Earhook 27 Changing the Programs 28 Changing the Volume 30 Us...

Page 6: ...06 SONIC CHARM ...

Page 7: ...t with the SoundGate Communication Device 57 Environmental Protection 58 Product Approval Markings and Compliance 60 Cell Phone and Hearing Instrument Compatibility 62 Warranty and Repairs 64 Accessories 65 Common Problems and Solutions 66 Information for the Hearing Care Provider 70 Compliance with Requirements for Europe 72 Compliance with Radio Communications Requirements for the USA and Canada...

Page 8: ...08 SONIC CHARM charm ...

Page 9: ...ts was adjusted by your hearing care provider to the needs of your individual hearing loss Please read the entire contents of this booklet before using your hearing instruments It contains instructions and important information about the use and handling of your hearing instruments and batteries With proper use and care your hearing instruments will improve your connection with the world around yo...

Page 10: ...others to wear your hearing instruments They are adjusted for your hearing requirements and may permanently damage another person s hearing Avoid wearing your hearing instrument while playing contact sports e g rugby football etc since a strike to the ear could be harmful Hearing instruments their parts and batteries should be kept out of reach of infants children and anyone who might swallow thes...

Page 11: ...argeable batteries Be aware of the possibility that your hearing instruments may stop functioning without notice Keep this in mind while you circulate in traffic or otherwise depend on warning sounds Remove your instruments before applying aftershave hairspray oils perfume mosquito repellent lotions etc Allow the product to dry before wearing your instruments Traffic or other warning sounds may be...

Page 12: ...nd using a hearing instrument with maximum sound pressure capability in excess of 132 dB SPL IEC 60318 4 since there may be a risk of impairing the remaining hearing of the patient When the DAI is connected to AC powered equipment this equipment must comply with IEC 60601 1 or equivalent safety standards ...

Page 13: ...rument is swallowed see a doctor immediately Be aware that use of a hearing instrument may cause excess earwax to build up in the ear canal which may require removal by a trained medical professional Consult your physician if excessive earwax skin irritation or a foreign object prevents you from wearing your hearing instrument An Earmold is a custom made product If you experience discomfort or irr...

Page 14: ...nts to water and moisture i e steambaths showers heavy rain etc Do not wear your hearing instrument while swimming snorkeling or diving as it is not designed for such activities Do not immerse your hearing instrument in water or other liquids Never attempt to dry your instruments with a hair dryer microwave oven etc It is recommended to remove your hearing instruments before sleeping Protect your ...

Page 15: ... too high I thought they would make my hearing normal are likely to be disappointed and may give up Hearing instruments can Help you hear and understand better in most situations Allow you to participate more in group situations and meetings Hearing instruments cannot Give you normal hearing Hearing instruments may not Let you hear very soft sounds Block ALL background noises especially in noisy s...

Page 16: ...ring instruments so try to be patient Initially try different listening situations such as one on one conversations with family and friends and conversations with two or three people at home or in quiet settings Also try having conversations in noisier places like parties restaurants meetings and outdoors Do not forget that some situations are simply too noisy in general even for people without he...

Page 17: ... is strongly recommended In most cases infrequent use does not allow you to obtain the full benefit from your device The use of a hearing instrument is only a part of total hearing rehabilitation and may need to be supplemented by auditory training and instruction in lipreading ...

Page 18: ...phone 3 Program Button 4 Battery door grip 5 Battery door 6 Volume Control 7 Earmold 8 Earmold tubing 9 Earhook Right and left instrument markers A color indicator can help you distinguish right and left instruments BL_ILLU_BTE_WithEarhookAndEarmold_BW_HI 2 2 3 1 5 4 7 8 9 6 Red right Blue left ...

Page 19: ...E Hearing Instrument with Thin Tube 1 Front microphone 2 Rear microphone 3 Program Button 4 Battery door grip 5 Battery door 6 Volume Control 7 Retention lock 8 Dome 9 Sound outlet 10 Thin Tube 11 Thin Tube Adapter 2 3 10 9 8 7 Serial number BL_ILLU_BTE_SerialNumber_BW_HI 1 5 4 6 11 ...

Page 20: ...r microphone 3 Program Button 4 Retention lock 5 Dome 6 Sound outlet 7 Battery door 8 Thin Tube 9 Thin Tube Adapter Right and left instrument markers A color indicator can help you distinguish right and left instruments Red right Blue left BL_ILLU_miniBTE_WithSpeaker_BW_HI 1 2 5 6 4 3 7 8 9 1 ...

Page 21: ..._ILLU_miniBTE_WithEarhookAndEarmold_BW_HI 2 Your Charm miniBTE Hearing Instrument with Earhook and Earmold 1 Front microphone 2 Rear microphone 3 Program Button 4 Earmold 5 Battery door 6 Earmold tubing 7 Earhook 2 3 7 6 5 4 Serial number 1 ...

Page 22: ...ng instrument off put your fingernail into the battery door grip and open the battery door slightly until you feel a firm stopping point Only a small portion of the battery is visible which keeps the battery from falling out completely To turn the hearing instrument back on fully close the battery door ON OFF B L _ I L L U _ B T E _ W i t h E a r h o o k _ B W _ H I 3 BL_ILLU_BTE_InstrumentOnOff1_...

Page 23: ..._miniBTE_WithEarhook_BW_HI B L _ I L L U _ m i n i B T E _ I n s t r u m e n t O n O f f 1 _ B W _ H I 6 1 BL_ILLU_miniBTE_InstrumentOnOff2_BW_HI 6 2 Your hearing instrument may be programmed to alert you with a beep when it is turned on Your hearing care provider will tell you if this feature is enabled Your hearing instrument may also have a power on delay This allows you to insert the device be...

Page 24: ...d When the Dome is placed appropriately you should not be able to see the Thin Tube sticking out when you look directly into a mirror If the Thin Tube is sticking out from your ear insert the Dome further Use your finger to push the retention lock comfortably into the bowl of your ear BL_ILLU_miniBTE_PuttingOnInstrumentThinTube1_BW_HI 7 1 BL_ILLU_miniBTE_PuttingOnInstrumentThinTube2_BW_HI 7 2 BL_I...

Page 25: ...d your ear Open the battery compartment to turn off the device Note Do not remove the instrument by pulling on the hearing instrument case This might disconnect the device from the Thin Tube Should the Dome become separated from the Thin Tube and remain lodged in your ear canal after removal of the hearing instrument do not attempt to remove the Dome yourself Seek immediate care from your hearing ...

Page 26: ...thumb and first finger Gently guide it into your ear canal Gently pulling down on your ear lobe with your other hand may help A slight twist may be needed to fit the Earmold in your ear When the Earmold is in your ear place the hearing instrument behind the top part of your ear Do the same with the left hearing instrument and Earmold BL_ILLU_miniBTE_PuttingOnInstrumentEarhook1_BW_HI 8 1 BL_ILLU_mi...

Page 27: ...may be needed to remove it Do not pull on the tube as it may come out of the Earmold Once the Earmold is out of your ear remove the hearing instrument from behind your ear Note Even though they look the same hearing instruments are programmed to fit a specific ear right or left Make sure the correct hearing instrument is used with the correct Earmold Refer to the right and left instrument markers ...

Page 28: ... Button A short press about 2 seconds on the Program Button will cause the listening program to change You will hear the same number of beeps as the program you are in each time you push the button When you turn the hearing instrument off and then on it will automatically return to your default listening program program 1 RC P Remote Control or SoundGate Optional accessories The listening program ...

Page 29: ...ich program you are in Press the button again to un mute the device BL_ILLU_miniBTE_WithEarhook_BW_HI 3 Program Button Charm BTE Charm miniBTE BL_ILLU_BTE_WithEarhook_BW_HI 3 Note Your hearing care provider can customize the behavior of the Program Button Please see inside the front cover to find out how your Program Button may have been configured Program Button ...

Page 30: ...y you can use it to make small volume changes to get a natural and comfortable sound Please see pages 56 and 57 for further instructions Note If the default volume of your hearing instrument is too loud or soft your hearing care provider may need to make changes to your listening program Note Your hearing instruments automatically return to a pre set loudness level when they are powered on when th...

Page 31: ...o turn up the volume If you need to lower the volume slowly turn the Volume Control down Your hearing instrument may play a series of beeps when you have reached the maximum or minimum volume You may also hear soft clicks as you turn the Volume Control indicating small changes in your instrument s volume settings BL_ILLU_BTE_WithEarhook_BW_HI 3 Volume Control ...

Page 32: ...60 only Additionally your hearing instrument has an optional Auto Telephone feature When the hearing instrument is close to a telephone receiver the Auto Telephone will activate your Telephone Program When you end your conversation the hearing instrument will automatically return to the previous listening program If you have a preferred ear the hearing instrument on the opposite side can be progra...

Page 33: ...Note Some telephones may need a special magnet added to help engage the Auto Telephone feature To mount the magnet onto your telephone please follow the instructions included in the magnet s packaging or contact your hearing care provider ...

Page 34: ...tance Before purchasing a mobile phone test it with your hearing instrument People with a greater degree of hearing loss may need a Volume Control on the telephone Note If your hearing instrument has been configured without these options select the program that is best for you when using the telephone Then position the phone lightly against your ear as described above ...

Page 35: ...net is swallowed see a doctor immediately Do not place the magnet in a shirt pocket and keep it 1 ft 30 cm away from pacemakers and other active implants Use the magnet on the opposite side from active implantable devices Keep the magnet 1 ft 30 cm away from credit cards or other magnetically sensitive items ...

Page 36: ...ater etc When the telecoil is active you hear directly through the telephone or inductive loop To access the telecoil go to the Telephone Program Please refer to the inside cover to see if this option has been configured for your device This symbol or a similar sign should be displayed wherever a permanent loop has been installed Note Not all telephones are compatible with hearing instruments ...

Page 37: ...ury free batteries generally cause earlier warning beeps Change batteries regularly When your battery needs to be changed you will hear three beeps a low tone followed by a high tone and another low tone The exact battery life you experience may vary but you should expect approximately 200 hours of total hearing instrument use per battery Battery type Stainless steel zinc air batteries are recomme...

Page 38: ...oor grip and pull on the battery door Open the battery door fully until the entire battery is visible Remove the battery by lifting the exposed edge of the battery out of the retaining ring BL_ILLU_BTE_RemoveBattery1_BW_HI 6 1 BL_ILLU_BTE_RemoveBattery2_BW_HI 6 2 BL_ILLU_BTE_RemoveBattery3_BW_HI 6 3 ...

Page 39: ...ng it in the hearing instrument Insert the battery so the sign on the battery is flush with the opening of the battery door Close the battery door fully Cup your hand around the hearing instrument A whistling or squealing sound means the battery is working BL_ILLU_BTE_InsertBattery1_BW_HI 7 1 BL_ILLU_BTE_InsertBattery2_BW_HI 7 2 ...

Page 40: ...ing in the battery retaining ring points directly away from the body of the hearing instrument Remove the battery by lifting the exposed edge of the battery out of the retaining ring Note The battery may spring out of the retaining ring Be careful not to lose it BL_ILLU_miniBTE_RemoveBattery1_BW_HI 9 1 BL_ILLU_miniBTE_RemoveBattery2_BW_HI 9 2 BL_ILLU_miniBTE_RemoveBattery3_BW_HI 9 3 ...

Page 41: ...t securely into the opening of the retaining ring keeping the sign flush with the opening of the battery door Once the battery snaps firmly in the retaining ring rotate the retaining ring back into the battery compartment Cup your hand around the hearing instrument A whistling or squealing sound means the battery is working BL_ILLU_miniBTE_InsertBattery2_BW_HI 10 2 BL_ILLU_miniBTE_InsertBattery3_B...

Page 42: ...ediately with a soft cloth Always remove zinc air batteries before drying your hearing instrument with a drying kit Drying out zinc air batteries shortens their lifetime Used batteries should be returned to your battery supplier or hearing care provider for safe disposal Never dispose of batteries by burning them They may explode and cause injury Never dispose of batteries with household waste The...

Page 43: ...ch sequence Power down Dying battery A fast sequence of beeps descending in pitch Audible indicators with BTE and or optional SoundGate RC P Volume Control click Brief click to indicate volume is turning up or down Volume Control limit Rapid double beep at both maximum and minimum levels SoundGate incoming call Telephone ringing signal Audible indicators can be heard in the opposite hearing instru...

Page 44: ...pen the battery door Firmly press the locking bolt down with a thin hard device such as a pair of tweezers This will prevent the battery door from completely opening and exposing the battery BL_ILLU_BTE_SafetyLock1_BW_HI 8 1 BL_ILLU_BTE_SafetyLock2_BW_HI 8 2 To unlock simply flip the hearing aid over with the Earhook facing right Press down on the bolt moving it back to the open position BL_ILLU_B...

Page 45: ...ock1_BW_HI 11 1 BL_ILLU_miniBTE_SafetyLock2_BW_HI 11 2 Charm miniBTE With the battery door fully closed use a small screwdriver or similar tool to slide the lock up into the slot This will prevent the battery door from opening until you slide it back down again ...

Page 46: ...about your use of your hearing instruments such as program changes hours of wear etc This information can be used by your hearing care provider to adjust your hearing instruments If you do not want this feature to be active please ask your hearing care provider to turn it off ...

Page 47: ...ive signals directly from external sources such as TV personal stereos etc An FM Receiver allows your instrument to receive signals directly from an external wireless FM Transmitter Charm BTE The DAI pins are located at the bottom of the hearing instrument Insert the DAI boot into the bottom of the instrument as shown here Insert the DAI Euro Plug or FM Receiver of the assistive listening device i...

Page 48: ...ive listening device into the DAI Boot Removing the DAI Boot Disconnect the DAI Euro Plug or FM Receiver of the assistive listening device from the DAI Boot Grasp the DAI Boot as shown Pull the hearing instrument up and out of the boot with your other hand A slight twisting motion will help free the DAI Boot from the miniBTE BL_ILLU_miniBTE_RemoveDAIBoot_BW_HI 13 BL_ILLU_miniBTE_AttachingDAIBoot1_...

Page 49: ... designed to work with a DAI Boot or FM Receiver When either is attached the hearing instrument will automatically switch into this dedicated set of programs Refer to the chart below to see how the DAI FM Programs are organized Program Beeps Function 1 1 Instrument microphone 2 2 DAI FM Mic 3 3 DAI FM only Starting program ...

Page 50: ...imal performance Every night Check your hearing instruments for earwax and wipe them clean with a cloth or tissue Use the cleaning tool provided to remove wax that may have accumulated in the Dome sound outlet or vent opening if you have a Custom Mold Open the battery door fully to allow air to circulate A dry instrument pack is recommended to remove any moisture that may have accumulated in the h...

Page 51: ...he outside of the hearing instrument Open the battery door and remove the battery Gently wipe off any water in the battery door Let the hearing instrument dry with the battery door open for approximately 30 minutes Insert a new fresh battery see pages 39 and 41 and close the battery door Your hearing instrument should work normally again Note If your hearing instrument does not work properly consu...

Page 52: ... hearing instrument by grasping the end of the Earhook firmly with one hand and grasping the tubing firmly with the other hand Pull the tubing away from the Earhook Gently clean the Earmold in warm soapy water Rinse the Earmold and allow it to dry completely Use an air puffer to remove any remaining moisture in the tubing When re attaching the Earmold to the instrument it is important to position ...

Page 53: ...it off Please see page 55 for further instructions Use a soft dry cloth or tissue to clean the outside of the Thin Tube and Dome To remove wax from the Thin Tube insert the cleaning wire at the connector end Push the wire all the way into the Thin Tube until it comes out through the Dome Pull the cleaning wire out through the Dome and discard it Reattach the Thin Tube connector to the Thin Tube Ad...

Page 54: ...your hearing care provider Remove the old Dome by pulling it off the end of the Thin Tube With clean fingers push a new Dome as far as possible onto the Thin Tube When attached correctly the Dome should touch the plastic ring around the Thin Tube Note If the Dome is not securely attached to the Thin Tube it could fall off in your ear canal If this happens please see your medical provider ...

Page 55: ...es discolored stiff or brittle it should be replaced Hold the instrument by the Thin Tube Adapter and grasp the Thin Tube close to the connector Pull firmly to remove the old Thin Tube Attach the new Thin Tube by pushing it firmly into the connector BL_ILLU_miniBTE_ExchangeThinTube_BW_HI 14 ...

Page 56: ...rchased a remote control you can use it to change listening programs adjust the volume level up and down or mute the hearing instruments For complete operating instructions please read the separate RC P Remote Control User Guide 3 2 1 4 5 1 Program Button 2 Volume Control 3 Mute button 4 Status light 5 Key lock ...

Page 57: ...rograms adjusting the volume level up and down or muting the hearing instruments In addition the SoundGate serves as a link between your hearing instruments and external sources such as music players mobile phones computers etc For complete operating instructions please read the separate SoundGate User Guide 1 Volume Control and program change 2 Phone 3 Music Audio key e g MP3 4 Bluetooth key 5 Ba...

Page 58: ...6 EC on waste electrical and electronic equipment WEEE Help to protect the environment by not disposing of your hearing instruments or batteries with your unsorted household waste Please recycle your hearing instruments and batteries according to your local regulations or return them to your hearing care provider for disposal ...

Page 59: ...59 CHARM USER GUIDE BTE AND miniBTE Notes ...

Page 60: ...mit electromagnetic energy causing unforeseen interference with hearing instruments Examples include induction cooking appliances shop alarm systems mobile phones fax machines personal computers X rays CT scans etc Even though your hearing instruments are designed to comply with the most stringent international standards of electromagnetic compatibility they may emit electromagnetic energy that ca...

Page 61: ... By comparison the electromagnetic energy of the hearing instruments is lower than that generated by household items such as halogen lamps computer monitors dishwashers etc Protection against harmful ingress of water and particulate matter The enclosures of the device fulfill the requirements of class IP57 according to EN 60529 1991 A1 2000 ...

Page 62: ... the rating for the hearing instrument immunity to the rating for the cell phone emissions ANSI C63 19 2006 American National Standard Methods of Measurement of Compatibility between Wireless Communication Devices and Hearing Aids For example the sum of a hearing instrument with a rating of 2 M2 T2 and a telephone with a rating of 3 M3 T3 would result in a combined rating of 5 According to the sta...

Page 63: ...able but Sonic cannot guarantee that all users will be satisfied Note The performance of individual hearing instruments may vary with individual cell phones Please try this hearing instrument with your cell phone or if you are purchasing a new phone be sure to try it with your hearing instrument prior to purchase For additional guidance please ask your cell phone provider for the booklet entitled ...

Page 64: ...ries tubing Domes Earmolds etc This warranty is void if a defect is the result of misuse or mistreatment The warranty is also void if the hearing instruments have been repaired by non authorized service personnel Please review the warranty with your hearing care provider and make sure that your warranty card is completed correctly Note Your hearing care provider may charge a service fee for proces...

Page 65: ...al regulations the following accessories are available RC P Remote Control SoundGate communication device for wireless connection to mobile phones music players etc TV Adapter for wireless connection to your television via the SoundGate Phone Adapter for wireless connection to your landline phone via the SoundGate For further information on accessories please contact your hearing care provider ...

Page 66: ...el too soft or humming noise Instrument may not be turned ON Battery may be dead or inserted wrong way Volume level too soft Instrument may be in telecoil position Earwax accumulation in ear canal Battery contacts may be dirty or corroded Sound outlet may be blocked or corroded Microphone opening may be blocked Your hearing loss may have increased Common Problems and Solutions ...

Page 67: ...Volume Control on the instrument or with the RC P or SoundGate if available Check to make sure you are in the intended program Consult your hearing care provider or physician Open and close the battery door several times or clean the battery contacts carefully with a dry Q tip Check the sound outlet and change the filter if you can see that it is clogged Consult your hearing care provider do not t...

Page 68: ...roblem Possible cause Whirring noise fading weak or motor boating sounds Battery contacts may be dirty or corroded Moisture in hearing instrument Low battery Instrument switches from ON to OFF periodically Low battery ...

Page 69: ...n Open and close the battery door several times or clean the battery contacts with a dry Q tip Place hearing instrument in dry instrument pack Remove battery first Consult your hearing care provider Insert a fresh battery Insert a fresh battery ...

Page 70: ... prospective user has any of the following conditions Visible congenital or traumatic deformity of the external or middle ear History of active drainage from the ear within the previous 90 days History of sudden or rapidly progressive hearing loss within the previous 90 days Acute or chronic dizziness or vertigo Unilateral hearing loss of a sudden or recent onset within the previous 90 days Audiom...

Page 71: ... 132 decibels due to the fact that there may be risk of impairing the remaining hearing of the hearing instrument user Children with hearing loss A child with a hearing loss should be directed to a physician for medical evaluation and to other professionals for evaluation and rehabilitation since hearing loss may cause problems with language development and the educational and social growth of a c...

Page 72: ... with the essential requirements of the Directive 1999 5 EC of the European Parliament on radio equipment and telecommunications terminal equipment R TTE It operates as an inductive application in a harmonized frequency band according to the Commission Decision 2008 432 EC and may be used in all member states of the EU and EFTA This is certified by applying this marking Declarations of conformity ...

Page 73: ...es with part 15 of the FCC Rules and RSS 210 of Industry Canada Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This Class B digital apparatus complies with Canadian ICES 003 Note This equipment has been tested and found to comply w...

Page 74: ...erence will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Conne...

Page 75: ...75 CHARM USER GUIDE BTE AND miniBTE Note Changes or modifications not expressly approved by Sonic could void the user s authority to operate the equipment ...

Page 76: ...e B of EN 60601 1 The surface of the hearing instrument is specified as applied part of Type B This symbol indicates that it is important for the user to read and take into account the relevant information in these instructions for use This symbol indicates that class of protections against harmful ingress of water and particulate matter according to EN 60529 IP5X indicates dust protection IPX7 in...

Page 77: ...ossed out wheeled bin indicates that the European Directive on waste of electronic equipment applies Operating conditions The product is designed such that it functions without problem or restrictions if used as intended unless otherwise noted in these instructions for use Transport and storage conditions During transport or storage the temperature should not exceed the limit value of 13 140 Fahre...

Page 78: ... pages correct a problem you may have with your hearing instrument contact your authorized Sonic service representative Do not attempt to service your hearing instruments yourself or your warranty may be voided Place stamp with dispenser name and address here 135453 UK ...

Page 79: ......

Page 80: ...00 667 7664 Australia Sonic Australia 1 10 Dorsey Street Milton QLD 4064 Australia Tel 61 7 3368 4044 Free call Australia only 1800 639 263 International Sonic AG Morgenstrasse 131B 3018 Bern Switzerland 41 31 560 21 21 World Headquarters Sonic Innovations Inc 2501 Cottontail Lane Somerset NJ 08873 USA 1 888 423 7834 ...

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