E1UC-4
Quad Stream E1 Switch/Groomer
Installation and Operation
8-2
At SomerData, we will make our best efforts to provide prompt
and friendly support by phone, fax and e-mail.
Diagnosing a problem will require your co-operation and we
expect you to provide a detailed description of the problem in
the form of a detailed Fault Report.
Support Requests
When contacting SomerData for support, please provide as
much information as possible about the problem or issue for
which you require assistance.
We will be able to deal with your request more efficiently if you
provide the following details (where available) in your Fault
Report:
Part Number or Model Number
(for example E1UC-4)
Serial Number (for example 2010/01/001)
Software Version (for example 2.0)
Details of any symptoms or error messages
Diagnostics information (if available)
Sequence of events/actions or other circumstances that
triggered the problem
How you are able to identify that there is a problem
How you have been able to measure, log or otherwise
display the problem
Details of the host PC (if appropriate) including:
operating system; hardware configuration; other
hardware devices (e.g. additional PCI cards); other
software applications (e.g. analysis or processing
programs) that are running at the same time
Sample data files (if appropriate)
