background image

 

                               

  AX6W-15J19  User  Manual

 

 

9

 

 

Troubleshooting                                                                           

 

A few common hardware problems and suggested solutions are presented in the 
table below: 
 

PROBLEM 

SOLUTION 

The display is dark. 

Make sure that the Power LED is on and 
machine is not in sleeping mode. 

The following message 
appears 

when booting up

“Invalid system disk, 
replace the disk, and then 
press any key”. 

Ensure that the operating system is correctly 
installed; Check the boot sequence in the 
BIOS setup utility. 

An unidentified error 
message is displayed. 

Reboot  the  machine.  Run  the  BIOS  Setup 
Utility and check its parameters. 

Touchscreen failure. 

Calibration  the  touch  screen,  or  install  the 
driver again. 

Can’t turn on the machine. 

Make  sure  the AC Adapter  is  connected  and 
the  external  power  supply  is  normal;  make 
sure the adapter LED is on; make sure the POS 
power LED is on. 

Display is not clear. 

Set the resolutions to 1024*768. 

The date or time is 

wrong.

 

Change the date or time in BIOS  or OS, and 
change the button battery if no help. 

 
The MSR doesn’t work. 

Try  another  kind  of  card

check  the  cable 

connection of the MSR; reset the MSR. 

 

NOTE: Please don’t dismantle the machine without related guide. 

Please consult your service provider first if problem can’t be solved.

 

 
 

Summary of Contents for AX6W-15J19

Page 1: ...AX6W 15J19 User Manual 1 AX6W 15J19 User Manual...

Page 2: ...integrated with the processor of high performance but lower power consumption for working more stably machine and hard disk are easy to remove for maintenance Aluminum material housing guarantees eff...

Page 3: ...6W 15J19 User Manual 3 Outward Diagram Front view Rear view DESCRIPTION 1 Customer Display Cover 2 Power Switch 3 Base 4 HDD Cover DESCRIPTION 1 TFT LCD and Touch Screen 2 Magnet Stripe Reader Optiona...

Page 4: ...t 1 DESCRIPTION 1 COM3Port COM3 2 12V Power USB Optional 3 PS2 KB 4 Cash Drawer Port CD 5 12V Output Jack 12VOUT 6 AC Adapter Jack 12V 7 COM4Port COM4 8 3G Antenna 9 VGA Port 10 COM1 Port COM1 11 LAN...

Page 5: ...2 12V Power USB Optional 3 Cash Drawer Port CD 4 12V Output Jack 12VOUT 5 AC Adapter Jack 12V 6 COM1 Port COM1 7 3G Antenna 8 Line out Microphone 9 OTG Jack OTG 10 HDMI Jack HDMI 11 LAN Port 12 USB Po...

Page 6: ...AX6W 15J19 User Manual 6 HDD Dismantlement 1 Dismantle the HDD cover and find the HDD bracket 2 Remove the screws M3 4 which is to fix the bracket 3 Pull out the HDD bracket...

Page 7: ...the data cable of customer display to the seat of 4 Pins on the pinboard 2 Connect the customer display on the rear cover with 4pcs M4 11 5 screws MSR Installation 1 Connect the data cable of MSR to t...

Page 8: ...ted with USB port by default when the machines are produced As shown in the figure Green words represent connected red words represent not connected Click continue 2 This interface is used to set the...

Page 9: ...the machine Run the BIOS Setup Utility and check its parameters Touchscreen failure Calibration the touch screen or install the driver again Can t turn on the machine Make sure the AC Adapter is conne...

Reviews: