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Sollae SIG-5441, User Manual

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Sollae SIG-5441 User Manual Download Page 33

SIG-5441 User Manual Ver. 1.1 

 

- 32 - 

https://www.ezTCP.com

 

 

 5

 

Technical Support and Warranty 

5.1

 

  Technical Support   

If you have any question regarding operation of the product, visit Customer Support FAQ 

corner  and  the  message  board  on  Sollae  Systems’  web  si

te  or  send  us  an  email  at  the 

following address: 

⚫

 

E-mail: 

[email protected]

 

⚫

 

Q & A board: 

https://www.eztcp.com/en/support/qna.php

 

5.2

 

  Warranty   

5.2.1

 

Free Repair Services   

For product failures occurring within 2 years after purchase, Sollae Systems provides free 

repair  services  or  exchange  the  product.  

However,  if  the  product  failure  is  due  to  user’s 

fault, repair service fees will be charged or the product will be replaced at user’s expense. 

 

5.2.2

 

Charged Repair Services   

For product failures occurring after the warranty period (2 years

) or resulting from user’s 

fault, repair service fees will be charged and the product will be replaced at user’s expense.

 

 

 

Summary of Contents for SIG-5441

Page 1: ...Sollae Systems https www ezTCP com 4 Port Digital Input I O Gateway SIG 5441 User Manual Version 1 1 ...

Page 2: ...ical and electronic equipment By ensuring this product is disposed of correctly you will help prevent potential negative consequences to the environment and human health which could otherwise be caused by inappropriate disposal of this product The recycling of materials will help to conserve natural resources For more detailed information about the recycling of this product please contact your loc...

Page 3: ...3 2 1 Installing the Setting Tool 13 2 2 Connecting a Product 13 2 3 Searching Devices 13 2 4 Logging in 13 3 Settings 14 3 1 Network 14 3 1 1 Obtain an IP address automatically 14 3 1 2 Use a Static IP address 15 3 2 General 16 3 2 1 Comments 16 3 2 2 Digital Input 17 3 3 Security 18 3 3 1 Password 18 3 3 2 Certificate 18 3 3 3 spFinder 18 3 3 4 Client ID 20 4 Management 21 4 1 Checking Status 21...

Page 4: ...Tab 28 4 3 2 FW Log Tab 29 4 3 3 Timeout 29 4 4 Export Import Setting Values 30 4 5 Factory Reset 31 5 Technical Support and Warranty 32 5 1 Technical Support 32 5 2 Warranty 32 5 2 1 Free Repair Services 32 5 2 2 Charged Repair Services 32 6 Precaution and Exemption from Liability 33 6 1 Precaution 33 6 2 Exemption from Liability 34 6 2 1 English version 34 6 2 2 French version 35 7 Revision Hist...

Page 5: ...uct by using a web browser on your PC tablet or smartphone This document presents the information related to device only To connect the device to Sollae Cloud see Sollae Cloud User Guide 1 2 Features 4 digital input ports Wet Contact Dry Contact NPN PNP input Digital input port with Up Down Counter Ethernet Interface Freely connected to Sollae Cloud via MQTT Data is encrypted and securely transmit...

Page 6: ...L TLS 1 2 Network Security Client certificate based mutual authentication over TLS 1 2 Indicators LED MTX MRX Di0 Di1 Di2 Di3 Management spFinder Configuration and Monitoring Tool Access Security Password Dimension Size 94mm x 57mm x 23mm Weight about 65g Operating Environment Input Voltage DC5V 0 5V Protection Reverse Voltage Protection Surge Protection Current Consumption typically 150mA Operati...

Page 7: ...SIG 5441 User Manual Ver 1 1 6 https www ezTCP com 1 4 Interface Figure 1 1 Interface 1 4 1 Power SIG 5441 requires DC5V power supply whose specification is as follows Figure 1 2 Power ...

Page 8: ...re 1 3 Ethernet 1 4 3 Digital Input Port This port is interfaced with a 3 5mm pitch 6 pole terminal block Figure 1 4 Digital Input Port Port Specification Division Value Number of ports 4 Maximum Input Voltage DC 25V Voltage Required for HIGH decision higher than DC 4 5V Voltage for LOW decision lower than DC 1V Table 1 2 Port Specification ...

Page 9: ...SIG 5441 User Manual Ver 1 1 8 https www ezTCP com Circuit Diagram of Digital Input Figure 1 5 Circuit Diagram of Digital Input WET contact Figure 1 6 WET contact ...

Page 10: ...SIG 5441 User Manual Ver 1 1 9 https www ezTCP com DRY contact Figure 1 7 DRY contact NPN transistor Figure 1 8 NPN transistor ...

Page 11: ...SIG 5441 User Manual Ver 1 1 10 https www ezTCP com PNP transistor Figure 1 9 PNP transistor ...

Page 12: ...ollows When the script is running RUN When the script is running RUN When a network is not connected LINK When a network is connected LINK When a MQTT connection is NOT established MTX MRX When sending data to the cloud MTX When receiving data command from cloud MRX When the input port is LOW Di0 Di1 Di2 Di3 When the input port is HIGH Di0 Di1 Di2 Di3 ...

Page 13: ...G 5441 User Manual Ver 1 1 12 https www ezTCP com 1 4 5 Function Button This button is used to implement a factory reset 1 4 6 Setup Port This port is used for making a connection with a PC via USB cable ...

Page 14: ...via a LAN cable or a USB cable In the case of using a LAN cable note that your PC and the product should be on the same local area network 2 3 Searching Devices Run spFinder on your PC and press the search button If you select the product found the setup menu appears on the right 2 4 Logging in Before accessing the searched product you need to log in first The default ID and password are as follow...

Page 15: ... IP address automatically This product can automatically obtain an IP address by DHCP A DHCP server is required to use this Figure 3 1 Obtain an IP address automatically Select the Obtain an IP address automatically Check the Obtain DNS server address automatically and click the Save button ...

Page 16: ...P com 3 1 2 Use a Static IP address You can set a static IP address to this product Figure 3 2 Use a static IP address Select the Use static IP address Set the Local IP address Subnet mask Gateway IP address and DNS IP address Click the Save button ...

Page 17: ... 3 General 3 2 1 Comments This setting is for storing the product description The maximum setting size of this item is 32 bytes We can add information such as When a device is registered to the cloud this field will be used as the default device description on Sollae Cloud ...

Page 18: ...ype of each port You can choose one among three options Rise rising edge Fall falling edge and Both rising edge or falling edge The default value is Rise Counter Direction This item is to set the counter direction Up counting up or Down counting down The default value is Up Default Count Value The value that counter will start after the device booting up Valid Time Counter Type Counter Direction a...

Page 19: ...word Click the Save button 3 3 2 Certificate All TLS certificates were preloaded to the device please ignore this part 3 3 3 spFinder These items are related to spFinder use Local search If this item is not checked you will not be able to search for or connect to the product on your local network This item can be set only when the product is connected via USB Network connection If this item is not...

Page 20: ...SIG 5441 User Manual Ver 1 1 19 https www ezTCP com set only when the product is connected via USB ...

Page 21: ...cess If this item is checked the product can be connected from the remote network For security this item is unchecked by default 3 3 4 Client ID The Unique ID which is used to register the device under your account in Sollae Cloud See more detail on Sollae Cloud ...

Page 22: ...s to the product and keeps the connection until you close the window or time out While the connection is maintained other hosts cannot access the product using the spFinder 4 1 1 Product Information Product Information Window This area shows some major information of your product Figure 4 1 Product Information Window Product Information List Item Description Product name Product name Pkgware Model...

Page 23: ...SIG 5441 User Manual Ver 1 1 22 https www ezTCP com Gateway Assigned gateway IP address DNS Assigned DNS server IP address Table 4 1 Product Information List ...

Page 24: ...E The registration state indicates whether the device is registered on Sollae Cloud under an account or not Status Description checking Checking the registration status unregistered The device is unregistered under any account registered The device was registered under an account Table 4 2 REGISTRATION STATE SSL STATE SSL TLS connection state Status Description SSL CLOSED Disconnected SSL CONNECTI...

Page 25: ...SIG 5441 User Manual Ver 1 1 24 https www ezTCP com CONNECTED Table 4 3 SSL STATE ...

Page 26: ...he state and counter s value of digital input ports Item Description DI0 3 Current state of each digital input port and counter value 0 LOW 1 HIGH Table 4 5 DIGITAL INPUT 4 1 3 Timeout This is the timeout display function that appears in the upper right of the status window When this time reaches zero the connection between spFinder and the product is lost The initial value is 30 minutes If you mo...

Page 27: ...rade it to the latest version Firmware can be upgraded online or manually via spFinder or remotely via Cloud 4 2 1 Online Upgrade If you can access to the Internet by your PC the Firmware can be upgraded online Figure 4 3 Online Upgrade Search and Connect to your product by spFinder Click Advanced Firmware change menu Click Upgrade button selecting Automatic online upgrade menu ...

Page 28: ...oad a Firmware file to your PC Search and connect to your product by spFinder Click Advanced Firmware Change menu Select to Manual upgrade on the Firmware Upgrade window Click Select File button and select the Firmware file on you PC Click Upgrade button 4 2 3 Remote Upgrade via cloud See Cloud User Guide ...

Page 29: ...il you close the window or time out While the connection is maintained other hosts cannot access the product using the spFinder Figure 4 5 Console 4 3 1 Output Tab This tab displays console messages Clear output Pressing this button clears all output messages on the Output tab Save output Press this button to save the message to be output to the Output tab as a file While saving the message as a f...

Page 30: ...unction that appears in the upper right of the console window When this time reaches zero the connection between spFinder and the product is lost The initial value is 30 minutes If you move the mouse pointer in the internal area of the console window the timer is reset to the initial value again This function does not work while using the Save output function ...

Page 31: ...ting values menu saves setting values of your product as a file The password is not included in the file The Import setting values menu loads a setting values from a file which is saved by the Export setting values menu Find these functions at the Advanced menu Figure 4 6 Export Import Setting Values ...

Page 32: ... the password Follow the procedure below by checking the status of RUN LED 1 Press and immediately release the function button 2 Press the function button and keep the state more than 5 seconds 3 Once the RUN led is turned off release the button within 2 seconds 4 The factory reset is started when you release the button After that your product will reboot ...

Page 33: ... com en support qna php 5 2 Warranty 5 2 1 Free Repair Services For product failures occurring within 2 years after purchase Sollae Systems provides free repair services or exchange the product However if the product failure is due to user s fault repair service fees will be charged or the product will be replaced at user s expense 5 2 2 Charged Repair Services For product failures occurring after...

Page 34: ...d applications provided by Sollae Systems for purposes other than those for which they were designed is prohibited Do not use the product in an extremely cold or hot place or in a place where vibration is severe Do not use the product in an environment in which humidity is high or a lot of oil exists Do not use the product where there is caustic or combustible gas Sollae Systems does not guarantee...

Page 35: ...cars planes trucks boats aircraft helicopters etc In the same way the SIG 5441 is not designed or intended or authorized to test develop or be built into applications where failure could create a dangerous situation that may result in financial losses damage to property personal injury or the death of people or animals If you use the SIG 5441 voluntarily or involuntarily for such unauthorized appl...

Page 36: ... de données à caractère commercial ou de toute autre perte financière provenant de l utilisation ou de l incapacité à pouvoir utiliser le boîtier SIG 5441 même si Sollae Systems Co Ltd ou un de ses distributeurs a été informé de la possibilité de tels dommages Le boîtier SIG 5441 est exclusivement prévu pour un usage en intérieur dans un environnement sec et non poussiéreux Le boîtier SIG 5441 n e...

Page 37: ...fiabilité créer des dysfonctionnements et ou la destruction du boîtier SIG 5441 sans que la responsabilité de Sollae Systems Co Ltd et de ses distributeurs ne puissent être mise en cause ni que le boîtier SIG 5441 puisse être échangé au titre de la garantie Rappel sur l évacuation des équipements électroniques usagés Le symbole de la poubelle barré présent sur le boîtier SIG 5441 indique que vous ...

Page 38: ...IG 5441 User Manual Ver 1 1 37 https www ezTCP com 7 Revision History Date Version Description Author 2020 12 02 1 0 1 Created Khanh 2021 09 08 1 1 1 Change condition of digital input volt range Amy Kim ...

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