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CIE-H14A User Manual Ver. 1.4
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9
Self-Test in Trouble
When users are in trouble with using CIE-H14A, make sure of the following steps first.
9.1
Searching problem with ezManager
⚫
Confirming types of configuration utility
CIE-H14A can be configured by ezManager.
⚫
Cancelling the Firewall operation
In case of being blocked by firewalls of a personal computer or network block, you
must cancel all the firewalls before searching CIE-H14A.
Most of vaccine programs have firewall functions so it can cause some trouble to
search CIE-H14A. Close or pause these programs before searching the product.
⚫
Stable supply of the power
Check if the power is supplied continually. The red LED on CIE-H14A shows that the
power is switched on.
⚫
Connection with the network
Make sure that the network connection is fine including Ethernet cable. In this step,
we recommend that users connect CIE-H14A with PC directly or in the same network
hub.
⚫
Checking options of restriction
In case that restriction of access is activated, the communication with ezManager will
be unavailable. When users are in this situation, make CIE-H14A operate in ISP mode.