89
88
GB
GB
Problem
Possible cause
Solution
The steam fails to
steam the milk.
The white control light
has not lit up.
The milk jug is too big
or the jug shape is
unsuitable.
You have used skimmed
milk.
Only when the appliance has reached
the right operation temperature for the
steam function it can generate steam.
Therefore, always wait for the white
control light to light up.
Always use a tall and narrow tank, best
made from stainless steel.
Use unskimmed or semi-skimmed milk.
Should none of the above-stated reasons apply, please refer to Solis or an authorised
Solis service center.
s
TROUBLESHOOTING
Problem
Possible cause
Solution
Coffee doesn’t run
through.
Machine is not switched
on or power plug is not
plugged in.
Water tank is empty.
Coffee is ground too
finely.
Too much coffee in filter
insert.
Ground coffee is tamped
too strongly.
Filter insert is clogged up.
The appliance is set to
steam extraction (white
control light flashes or
lights up).
Make sure that the power plug is
plugged in, the ON/OFF button has
been pressed and the red and green
control light are lit up.
Fill water tank.
Ensure appropriate degree of grinding.
Ensure appropriate amount.
Tamp ground coffee less strongly.
Clean the filters.
Switch the appliance to coffee extrac-
tion and wait for the green control
light to light up permanently (please
refer to the table on page 75).
Coffee runs
through too
quickly.
Coffee is ground too
coarsely.
Too little coffee in filter
insert.
Ground coffee is not
tamped strong enough.
Ensure appropriate degree of grinding.
Ensure appropriate amount.
Tamp ground coffee more strongly.
Coffee is cold.
Cups not pre-warmed.
Milk not hot enough
(for Cappuccino or Caffè
Latte).
Pre-warm cups with warm water.
The temperature is right when the bot-
tom of the milk jug is too hot to touch.
Water is pooled
under the espresso
machine.
The drip tray is filled with
water.
The espresso machine is
faulty.
Empty and clean drip tray.
Contact Solis service center.
The espresso tastes
of descaling
solution or sour.
No rinsing process
was performed after
descaling.
The ground coffee was
stored in a warm, humid
room for extended
periods of time and is
spoiled.
Rinse the espresso machine multiple
times as described in “Before first use”.
Always use freshly ground coffee and
store the unopened packs in a cool, dry
room. After opening, reseal the pack as
airtighly as possible and best store in
the fridge.
