11.0 Trouble-shooting
Before returning the appliance for repair, please read the following
points carefully. This will often solve the problem and save you a lot
of bother.
11.1 Coffee comes out of the sides of the filter holder
•
the filter holder is not properly fitted
•
the filter holder is not tight enough
•
there are coffee residues on the edge of the filter
•
the seal is damaged or worn. Return the appliance for repair.
11.2 Pump is noisy
•
the water container is empty
•
the water container is not properly fitted
•
the pump is not producing enough pressure because the coffee
is old or too coarsely ground.
11.3 No coffee comes out
•
there is no water in the container
•
the water container is not properly fitted
•
the coffee is too finely ground or has been pressed down too
hard
•
the appliance is set for steam
•
the filter or the brewing unit are blocked and needs cleaning
•
the appliance needs decalcifying
•
the appliance is not vented/cooled and needs venting.
11.4 The coffee has no foam,
pours too quickly or too slowly
•
the coffee blend is unsuitable
•
the coffee is too finely or too coarsely ground
•
the coffee is no longer fresh
•
there is not enough coffee in the filter
•
the coffee needs to be pressed down more
•
the cups are too cold and need pre-heating
•
the appliance is not reaching the correct operating temperature.
SOLIS CREMA SL 70
User’s manual
57
If the problem still cannot be solved after checking the above
points, please return the appliance in the original packaging to our
customer service department, stating the nature of the fault.
In Switzerland, send the appliance to:
SOLIS PRODUZIONE SA
Customer Service Department
Centro SOLIS
6850 Mendrisio
Tel. 091/ 646'16'65/ 646'81'36
Fax 091/ 646'03'62
For repairs in all other countries
in which SOLIS products are
sold, send the appliance to the
customer service centre of the
SOLIS branch
indicated on the warranty card.
