NOTICE
It is the job of the AFTER SALES DEPARTMENT to see to the due replacement of faulty sections:
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either under the responsibility of the supplier when, in spite of our best efforts, faulty or non-compliant
sections have been supplied
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or under the responsibility of the customer due to faulty handling or through inappropriate maintenance.
BEFORE INSTALLATION
When receiving the pack, you have to check if all pieces and their numbers comply with the list "SAV", and to
see if all pieces are in good condition. It is strongly recommended not to begin installation before checking this
list of pieces. It is also recommended to install the product on a concrete slab. A different surface is possible,
but assure yourself the product is installed level and with all correct angles. Very important is to let the wood
'live': natural swell and shrinkage must not be blocked (watch out with cupboards, racks, rails,...)
UNDER THE RESPONSIBILITY OF THE SUPPLIER
Non-conformity is to be established by the customer, duly notifying us within 10 working days following receipt
of the kit. Applications will only be met upon presentation of the faulty section at the shop where
the garden shed was purchased. If the sections are unavailable to be presented, the customer is allowed to
provide photographic evidence, clearly showing the problem. Sections already mounted or assembled and
subsequently found to be faulty or non-compliant cannot be imputed to the supplier. At all times, applications
are required to be accurately stated and to have been compiled in a single effort by the shop where the garden
shed was sold, using the purpose-provided document. In doing so, it is compulsory for the manufacturing
number to be listed. Any replacement sections will be supplied free of charge, either directly to the customer's
home address or to the shop. If a second application should be submitted, the replacement sections will be
delivered directly to the shop where the garden shed was sold.
In all cases, the supplier reserves the right, should he so wish, to verify the legitimacy of any
applications, or the lack of elements at his charge which would serve to corroborate that he is
liable for the problem as found.
SHOWN ON THE FIRST PAGE OF THE ASSEMBLY INSTRUCTIONS, TO BE LISTED IN ANY
APPLICATION ADDRESSED TO THE After Sales Department.
DUE ACCOUNT MUST BE TAKEN OF THE FOLLOWING :
Wood is a living, breathing material. In dry weather conditions, cracks and tears may appear in the planks
which vanish when weather conditions become more damp.
are wholly acceptable as falling within industry-accepted tolerance margins:
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knots in the wood
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knots standing proud from the wood surface with a maximum 2 cm cross- section
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knots standing proud from the sawing edge of the planks provided that the resulting holes are closed by
assembly
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discoloration or fading (does not detract from the wood's life span)
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straight tears and cracks, provided these are not wide open cracks transecting the plank
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tears and cracks at the far tips of the planks, provided the cracks do not exceed the width of the girders or
the planks
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cracks and tears as a result of shrinkage or desiccation, which do not jeopardise the solidity of the
construction
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the appearance of resin over a maximum 5 cm length
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torsion and warping, provided this does nothing to impede assembly.
In dry weather conditions, it is possible for knots to stand proud. Any holes thus formed are to be filled using
wood filler.
