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Version 3.2.4, revised 9/1/2016

2

Summary of Contents for UDT

Page 1: ...ADMINISTRATOR GUIDE User Device Tracker Version 3 2 4 Last Updated May 30 2017 Retrieve the latest version from https support solarwinds com Success_Center User_Device_Tracker_ UDT UDT_Documentation ...

Page 2: ...CULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL SOLARWINDS ITS SUPPLIERS NOR ITS LICENSORS BE LIABLE FOR ANY DAMAGES WHETHER ARISING IN TORT CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES The SolarWinds and other SolarWinds marks identified on the SolarWinds website as updated from SolarWinds from time to time and incorporated herein a...

Page 3: ...lability 25 FIPS Support 25 Server Sizing 26 SNMP Requirements for Monitored Devices 26 Enabling Microsoft Internet Information Services IIS 27 Enabling IIS on Windows Server 2003 and Windows XP 27 Enabling IIS on Windows Vista and Windows Server 2008 R2 27 Enabling IIS on Windows 7 28 Installing SolarWinds User Device Tracker 29 Activating Your License 30 To evaluate the software without a licens...

Page 4: ...37 Using the Network Sonar Results Wizard 41 Adding a Node Add a Single Device 42 Manage Nodes 43 User Device Tracker Port Discovery 43 Adding Orion Nodes to UDT 44 Event Notification for Nodes and Ports added to UDT 44 Adding Active Directory Controllers and Users 46 Managing Active Directory Credentials 46 Adding a New AD Credential 46 Editing an AD Credential 47 Deleting an AD Credential 47 Dom...

Page 5: ...4 Removing Endpoints from the White List 54 Removing Endpoints from the White List by Editing Rules 54 Remove Endpoints from the White List by Disabling Rules 55 Ignoring Endpoints in UDT 55 Ignoring Endpoints in the White List by Adding Rules 56 Ignoring Endpoints in the White List by Enabling Rules 56 Deleting White List Rules 57 Managing UDT 58 Getting Started with Orion 59 Discovery Central 59...

Page 6: ...ds product Team Blog 63 Views 63 Manage Views 63 Add New View 64 Views by Device Type 64 Settings 64 Web Console Settings 64 Polling Settings 64 Orion Thresholds 64 UDT Settings 64 Details 65 Database Details 65 Polling Engines 65 Orion Platform Details 65 License Details 65 Configuring SolarWinds UDT 66 Port Management 66 Manage Ports 66 User Device Tracker Discovery 66 Track Users and Endpoints ...

Page 7: ...r SSID 70 Using the Device Tracker Summary 70 Using the Device Tracker Port Details 72 Viewing Node and Port Data in Tooltips 73 Using the Device Tracker Access Point Details 74 Using the Device Tracker SSID Details 76 Using the Device Tracker User Details 77 Viewing User Data in Tooltips 78 Common Tasks with SolarWinds UDT 79 Finding the switch and port where a particular hostname IP or MAC addre...

Page 8: ...ing and Grouping Data in Resources 98 SQL Syntax 98 SWQL Syntax 99 SolarWinds Core Components 102 Discovery Central 102 Network Discovery 103 Additional Discovery Central Resources 103 Discovering and Adding Network Devices 103 Network Discovery Using the Network Sonar Discovery Wizard 104 Using the Network Sonar Discovery Results Wizard 110 Importing a List of Nodes Using a Seed File 112 Managing...

Page 9: ...g Views 130 Creating New Views 131 Editing Views 131 Configuring View Limitations 133 Copying Views 134 Deleting Views 134 Views by Device Type 134 Resource Configuration Examples 135 Using the Orion Web Console Message Center 144 Exporting Views to PDF 145 Creating a Custom Summary View 145 Creating and Editing External Website Views 146 Customizing the Orion Web Console 147 Customizing Web Conso...

Page 10: ... Editing a Custom Object Resource 160 Selecting Custom Objects and Resources 160 Available Custom Resources 161 Integrating SolarWinds Engineer s Toolset 161 Configuring a Toolset Integration 161 Adding Programs to a Toolset Integration Menu 162 Accessing Nodes Using HTTP SSH and Telnet 164 Using Integrated Remote Desktop 164 Managing Orion Web Console Configurations 164 Creating a Web Console Con...

Page 11: ... 180 Editing Existing Groups 181 Managing Group Members 182 Deleting Groups 182 Managing the Display of Group Status 182 Managing Dependencies 184 Creating a New Dependency 185 Editing an Existing Dependency 186 Deleting an Existing Dependency 187 Viewing Alerts on Child Objects 188 Managing Web Accounts 189 Creating New Accounts 189 Editing User Accounts 190 User Account Access Settings 191 Setti...

Page 12: ...l 206 Managing Packet Loss Reporting 207 Monitoring Network Events in the Web Console 209 Viewing Event Details in the Web Console 209 Acknowledging Events in the Web Console 210 Using Orion Platform Advanced Alerts 211 Creating and Configuring Advanced Alerts 212 Creating a New Advanced Alert 212 Naming Describing and Enabling an Advanced Alert 214 Setting a Trigger Condition for an Advanced Aler...

Page 13: ...xternal Program 235 Executing a Visual Basic Script 236 Emailing a Web Page 237 Using Text to Speech Output 238 Sending a Windows Net Message 239 Sending an SNMP Trap 240 Using GET or POST URL Functions 241 Dial Paging or SMS Service 241 Testing Alert Actions 242 Viewing Alerts in the Orion Web Console 243 Acknowledging Advanced Alerts in the Web Console 243 Escalated Advanced Alerts 244 Escalated...

Page 14: ...ers 261 Groups Historical Groups Status 261 Historical Volume Usage Reports 262 Inventory 263 Viewing Reports 264 Viewing Reports in the Orion Web Console 264 Viewing Reports in the SolarWinds UDT Report Writer 265 Using Report Writer 265 Preview Mode 266 Design Mode 266 Creating and Modifying Reports 266 General Options Tab 267 Select Fields Options Tab 268 Filter Results Options Tab 269 Top XX R...

Page 15: ...Web Console 284 Syslog Resources 284 Viewing Syslog Messages in the Web Console 286 Acknowledging Syslog Messages in the Web Console 287 Using the Syslog Viewer 287 Viewing and Acknowledging Current Messages 288 Searching for Syslog Messages 288 Syslog Server Settings 288 Configuring Syslog Viewer Filters and Alerts 289 Available Syslog Alert Actions 292 Forwarding Syslog Messages 293 Syslog Alert...

Page 16: ...oving a Custom Property 311 Importing Custom Property Data 312 Custom Property Editor Settings 313 Editing Custom Properties 313 Using Filters in Edit View 314 Creating Custom Properties Filters 314 Removing Custom Properties Filters 315 Creating Account Limitations 316 Using the Account Limitation Builder 316 Creating an Account Limitation 317 Deleting an Account Limitation 317 Managing the Solar...

Page 17: ...tional Polling Engine and Web Console 340 Additional Polling Engine System Requirements 340 Installing an Additional Polling Engine 341 Upgrading an Additional Polling Engine 343 Configuring an Additional Polling Engine 343 Changing Polling Engine Node Assignments 344 Installing an Additional Web Console 345 Copying the Default Reports 346 Troubleshooting 347 Checking Device Compatibility 347 Scan...

Page 18: ...r Data from Domain Controllers 355 Event code setup 355 Adding a Deleted Port Back into UDT 356 Orion Platform Components 356 Verify Program Operation 357 Stop and Restart 357 Run the Configuration Wizard 358 Using Full Variable Names 358 Working with Temporary Directories 358 Slow Performance on Windows Server 2008 359 Regular Expression Pattern Matching 361 Characters 361 Character Classes or Ch...

Page 19: ...vides current and historical views of endpoints to which users have been connected on the network What Is a Device A device is a MAC address hostname or IP Address SolarWinds UDT allows you to search on this information to find where the device is connected in the network and where it has been connected in the past n What SolarWinds User Device Tracker Offers n How Does SolarWinds User Device Trac...

Page 20: ...tistics stored in the Orion Platform database Keeping with the SolarWinds common components infrastructure there are no agents installed on your servers and no remote software to maintain All calls are made in real time and displayed on a Web Console accessible from any supported browser The following diagram provides an overview of the current SolarWinds UDT architecture including interactions am...

Page 21: ...olarWinds UDT to a New Server n Licensing n Maintaining Licenses with License Manager n Excluding Orion Data Directories from Anti Virus Scanning n Running SolarWinds UDT n Internet Explorer Security Settings Scalability By adding individual polling engines you can transparently scale your SolarWinds UDT installation to any environment For more information see Additional Polling Engine and Web Con...

Page 22: ...t IIS version 6 0 and higher in 32 bit mode DNS specifications require that hostnames be composed of alphanumeric characters A Z 0 9 the minus sign and periods Underscore characters _ are not allowed For more information see RFC 952 Note SolarWinds neither recommends nor supports the installation of any SolarWinds UDT product on the same server or using the same database server as a Research in Mo...

Page 23: ...SQL Server database on a separate physical server Virtual Machine Configuration Orion Requirements by License Level UT2500 UT5000 or UT10000 UT25000 or UT50000 UTX CPU Speed 2 0 GHz 2 4 GHz 3 0 GHz Allocated Hard Drive Space 2GB 5GB 20GB Note Due to intense I O requirements SQL Server should be hosted on a separate physical server configured as RAID 1 0 RAID 5 is not recommended for the SQL Server...

Page 24: ... UDT database is required n Use the following database select statement to check your SQL Server version service pack or release level and edition select SERVERPROPERTY productversion SERVERPROPERTY productlevel SERVERPROPERTY edition CPU Speed 2 0 GHz 2 4 GHz 3 0 GHz Hard Drive Space 2 GB 5 GB 20 GB Note Due to intense I O requirements a RAID 1 0 drive is strongly recommended the SQL Server datab...

Page 25: ...ormation see Additional Polling Engine and Web Console FIPS Support FIPS Federal Information Processing Standard defines security and interoperability standards for computers used by the U S Federal Government To enable FIPS in the Local Security Policy on Windows 1 Click Start Control Panel System and Security Administrative Tools and then double click Local Security Policy 2 Expand the Local Pol...

Page 26: ...erver on different servers is highly recommended particularly if you are planning to monitor a high number of ports If you experience performance problems or you plan to monitor a very large network you should certainly consider this option This scenario offers several performance advantages as the SolarWinds UDT server does not perform any database processing and it does not have to share resourc...

Page 27: ...d Wide Web Service and confirm that it is checked 10 Click OK 11 Click OK on the Internet Information Services IIS window 12 Click OK on the Application Server window 13 Select Management and Monitoring Tools and confirm that it is checked 14 Click Details 15 Select both Simple Network Management Protocol and WMI SNMP Provider and confirm that they are checked and then click OK 16 Click Next on th...

Page 28: ...n restart the SolarWinds UDT installer Enabling IIS on Windows 7 SolarWinds only supports evaluations of SolarWinds UDT version 2 0 and later on Windows 7 These versions of SolarWinds UDT install and enable IIS automatically The following manual procedure is provided in case problems occur with the automatic IIS installation for Windows 7 1 Click Start and then click Control Panel 2 In Control Pan...

Page 29: ...avigate to your download location and launch the executable 3 If you are prompted to install requirements click Install and then complete the installation including a reboot if required Notes n Downloading and installing Microsoft NET Framework 3 5 may take up to 20 minutes or more depending on your existing system configuration n If a reboot is required after restart click Install to resume insta...

Page 30: ...o access the customer portal on the SolarWinds web site 4 Log on to the portal using your SolarWinds customer ID and password 5 Click License Management on the left navigation bar 6 Navigate to your product choose an activation key from the Unregistered Licenses section and then copy the activation key 7 If you cannot find an activation key in the Unregistered Licenses section contact SolarWinds c...

Page 31: ...to create a new account or to use an existing account and then click Next 5 Select the Website Settings and then click Next 6 Accept the SolarWinds services or plugins that are checked and then click Next If you have not installed other modules the UDT Job Engine Plugin may be your only selectable option 7 Review the configuration summary provided by the Configuration Wizard and then click Next 8 ...

Page 32: ...ct Local computer and then click Finish f Click Close g Click OK h Expand the Certificates Local Computer group i Expand the Personal group j Expand the Certificates group k If there is a SolarWinds Job Scheduler Engine item in the list right click SolarWinds Job Scheduler Engine and select Delete from the shortcut menu l Right click the Certificates Personal Certificates node point to All Tasks i...

Page 33: ...nd current nodes and monitored ports Maintaining Licenses with License Manager SolarWinds License Manager is an easily installed free utility that gives you the ability to migrate Orion licenses from one computer to another without contacting SolarWinds Customer Service The following sections provide procedures for installing and using License Manager n Installing License Manager n Deactivating an...

Page 34: ...ol of the product 4 Complete the deactivation wizard and save the deactivation file 5 Log in to the SolarWinds Customer Portal and navigate to the License Management page 6 Select your product instance and click Deactivate license manually 7 In the Manage License Deactivation page browse for the deactivation file you created in License Manager and click Upload Deactivate licenses are now available...

Page 35: ... add the URL of your Orion website http FullOrionServerName the URL of SolarWinds support http support solarwinds com and about blank to the list of trusted sites If you do not add these URLs to the list of trusted sites you may see Internet Explorer dialogs that contain messages similar to the following regarding blocking website content Content from the website listed below is being blocked by t...

Page 36: ...network devices you use DISCOVER MY PORTS option in Discovery Central to discover and add ports to SolarWinds UDT For more information n Network Discovery n Adding Multiple Devices Network Sonar Discovery n Manage Nodes n User Device Tracker Port Discovery n Adding Orion Nodes to UDT n Event Notfication for Nodes and Ports added to UDT Network Discovery The Network Discovery Category in Discovery ...

Page 37: ...dd New Discovery click Add New Discovery 3 If you have already defined a network discovery a number of options are available on the Network Sonar Discovery tab Select one of the following n If you want to edit an existing discovery before using it select the discovery you want to edit and then click Edit n If you want to use an existing discovery to rediscover your network select the discovery you...

Page 38: ...ve the most commonly used credentials on your network to the top of the list a Click Add vCenter or ESX Credential b If you are using an existing VMware credential select the appropriate credential from the Choose Credential dropdown menu c If you are adding a new VMware credential select New Credential in the Choose Credential dropdown menu and then provide a new credential name in the Credential...

Page 39: ...tworks 255 255 255 0 mask containing all interfaces on the seed router using the SNMP version chosen previously on the SNMP Credentials page Networks connected through the seed router are NOT automatically selected for discovery d Confirm that all networks on which you want to conduct your network discovery are checked and then click Next 11 If you already know the IP addresses or hostnames of the...

Page 40: ...Network Sonar Discovery will retry a failed SNMP request defined as any SNMP request that does not receive a response within the SNMP Timeout defined above e Position the slider or type a value to set the Hop Count If the Hop Count is greater than zero Network Sonar Discovery searches for devices connected to any discovered device Each connection to a discovered device counts as a hop f Position t...

Page 41: ...o run now click Discover to start your network discovery Because some devices may serve as both routers and switches the total number of Nodes Discovered may be less than the sum of reported Routers Discovered plus reported Switches Discovered After the Network Sonar Discovery Wizard completes the node discovery and imports results if you click FINISH you are taken directly to Discovery Central Us...

Page 42: ...d states for imported interfaces on the NPM Import Settings page and then click Next By default SolarWinds UDT NPM imports interfaces that are discovered in an Operationally Up state However because interfaces may cycle off and on intermittently the Import Settings page allows you to select interfaces found in Operationally Down or Shutdown states for import as well 6 If there are any devices on t...

Page 43: ...Group Management category For more information about managing nodes see Managing Devices in the Web Console Click Add a Node in the Getting Started with Orion category to add a single device to your enterprise User Device Tracker Port Discovery When you have finished discovering network devices and importing them into the Orion Platform database you must discover the Ethernet ports on those device...

Page 44: ...ons chosen previously and click Filter All Ports Below Then click the check box next to the Name column or the check box next to each desired device name to restore all the discovered ports 9 Click NEXT to begin monitoring the selected ports 10 If you want to setup devices on a Watch List so that you are alerted when they are seen on the network click Next 11 Click Add Device 12 Add the MAC addres...

Page 45: ...ense limit of a single node is Some ports of node node name have been imported as unmonitored due to license limit n The event message notification for a successful importation of multiple nodes is Ports for number of nodes have been imported n The event message notification for a failed general importation of multiple nodes is Ports for number of nodes have not been imported Reason is stated if k...

Page 46: ...ing of User Data Across Domains n Defining Credentials for Polling Across Domains n Setting WMI Namespace Security n Adding a New AD Credential Managing Active Directory Credentials AD credentials are used in conjunction with the AD domain controllers you add into UDT The following sections explain how to add edit and delete AD credentials We will also discuss the possible scenarios UDT will repor...

Page 47: ...click OK Deleting an AD Credential Follow these steps to delete a credential Note You cannot delete a credential if it is currently associated with one or more domain controllers You can check if a credential is currently assigned by referring to the Assigned to DC s column in the credentials list 1 Click Manage Active Directory Administrator Credentials in the UDT Credentials area in UDT Settings...

Page 48: ...delete AD domain controllers from within UDT n UDT Domain Controller Discovery n Adding a New AD domain controller n Editing an AD domain controller n Assign a credential to an AD domain controller n Deleting an AD Domain Controller Adding a New AD domain controller Follow these steps to add a new AD domain controller into UDT 1 Click Manage Active Directory Domain Controller in the Track Users an...

Page 49: ... UDT Settings 2 Select the AD domain controller in the list 3 Click Submit Assign a credential to an AD domain controller Follow these steps to assign a credential to an AD domain controller 1 Click Manage Active Directory Domain Controller in the UDT Credentials area in UDT Settings Settings UDT Settings 2 Select one or more AD domain controllers in the list 3 Click Assign security log access cre...

Page 50: ...a member of the target domain n The UDT user account must either be a member of the Administrators group on the target domain controller or a limited account with privileges to access the remote security event log and directory service on the remote domain controller If UDT is using a limited account the account must be a member of these groups o Domain Users o Distributed COM Users o Event Log Re...

Page 51: ...w AD Credential Follow these steps to add a new AD credential into UDT 1 Click Manage Active Directory Administrator Credentials in the UDT Credentials area in UDT Settings Settings UDT Settings 2 Click Add UDT Credential 3 Enter a Credential Name For example if this credential were the one that you want UDT to use in retrieving event log data from an AD domain controller you might call it Event L...

Page 52: ...T s endpoint monitoring behavior By default UDT creates and enables three rules in the White List during software installation Any Hostname Any IP Address and Any MAC Address With default rules enabled all endpoints connected to your monitored UDT devices are placed on the UDT White List list and as a result no endpoints appear on the list in the Rogue Devices resource UDT treats an endpoint s MAC...

Page 53: ...es inclusion rules to determine which endpoints connected to UDT monitored devices are safe and unsafe Endpoints UDT determines are unsafe in that they are not covered by White List rules appear in the list on the Rogue Devices resource Through its rules the UDT White List determines which endpoints connected to UDT enables three self explanatory white list inclusion rules by default Any Hostname ...

Page 54: ...ropriate patterns Enter each one on a separate line 3 Click Next 4 Optionally enter a name for and description to help track why you added the device s to the white list 5 Click FINISH Add Endpoints to the Whitelist by Enabling Rules You can add endpoints to the White List by adding rules or by enabling rules described below To enable a rule or rules 1 Select the rule in the list 2 Click Enable Re...

Page 55: ...he Subnet Address and Subnet Mask Then click ADD n Custom n Select a target and enter appropriate patterns Enter each one on a separate line 4 Click Next 5 Optionally enter a name for and description to help track why you added the device s to the white list 6 Click FINISH Remove Endpoints from the White List by Disabling Rules You can remove endpoints from the white list by editing rules or by di...

Page 56: ...ce as needed n IP Range or MAC Range to add multiple endpoints n Enter the Start address and End address Click Add More to add another range as needed n Subnet to add endpoints on an entire subnet n Click the plus icon and in Add New Subnet enter strings for the Subnet Address and Subnet Mask Then click ADD n Custom n Select a target and enter appropriate patterns Enter each one on a separate line...

Page 57: ...Managing the UDT White List 1 Select the rule in the list under Ignored 2 Click Enable Deleting White List Rules To delete a white list rule Select the rule in the list and then click Delete 57 ...

Page 58: ...tor account Note Initially Admin is the default administrator user ID with a blank password You can change the password later using the Account Manager For more information refer to Managing Web Accounts 2 Click Settings near the top right of the Orion Web Console to display the Settings page 3 Refer to the sections that follow for details about the administrative commands available in each catego...

Page 59: ...nsole Settings n Polling Settings n Orion Thresholds n UDT Settings n Details n Database Details n Polling Engines n Orion Platform Details n License Details Getting Started with Orion For information on the discovery options refer to Discovering and Adding Network Devices Discovery Central Click Discovery Central on the Settings page to view a centralized overview of the types and number of netwo...

Page 60: ...e Nodes on the Settings page to add view and manage all nodes and resources managed or monitored by your SolarWinds UDT installation For more information see Manage Nodes Manage Dependencies Click Manage Dependencies on the Settings page to manage dependencies for your SolarWinds UDT For more information refer to Managing Dependencies Manage Groups Click Manage Groups on the Settings page to manag...

Page 61: ...to check or clear options Clicking an Account user name opens the Account Manager for the selected account For more information about using Account Manager refer to Managing Web Accounts Credentials The Credentials category provides commands to add edit and delete credentials Manage Windows Credentials Click Manage Windows Credentials on the Settings page to add edit and delete credentials that ca...

Page 62: ...egory gives you access to the commands that allow you to edit disable enable or delete currently configured advanced alerts Manage Advanced Alerts Click Manage Advanced Alerts on the Settings page to view edit enable disable and delete advanced alerts Editing Alerts To edit an alert 1 Select the check box for the alert you want to edit 2 Click Edit 3 Modify the settings for the alert and then clic...

Page 63: ... and upgrading SolarWinds UDT Available Product Updates Click Available Product Updates on the Settings page to configure regular checks for SolarWinds UDT updates that can include version upgrades and service packs SolarWinds product Team Blog Click SolarWinds product Team Blog on the Settings page to view regular posts from members of the SolarWinds product team to help you take full advantage o...

Page 64: ...page to customize the function and appearance of both the Orion Web Console and the charts that are displayed as resources in Orion Web Console views For more information refer to Orion Web Console and Chart Settings Polling Settings Click Polling Settings on the Settings page to define the configuration of polling intervals timeouts statistics calculations and database retention settings for your...

Page 65: ...refer to Viewing Polling Engine Status in the Web Console Orion Platform Details Click Orion Platform Details on the Settings page to display an information only page that displays details about your installation of the common components and resources that all SolarWinds products share including information about your Server monitored object counts and the version numbers of the executables and DL...

Page 66: ...ment category gives you access to the commands that allow you to manage and discover ports Keep in mind that for UDT a port is a physical connection on your network device Manage Ports Click Manage Ports in the UDT Settings section to add configure and delete ports User Device Tracker Discovery Click User Device Tracker Discovery in the UDT Settings section to discover ports For more information s...

Page 67: ... Manage Watch List in the UDT Settings section to add or delete endpoints and users to from a Device Watch List UDT Settings The UDT Settings category gives you access to the commands that allow you to view and manage global UDT settings Polling Interval Click Polling Interval in the UDT Settings section to determine how frequently UDT polls a node for port status and what endpoints are connected ...

Page 68: ...rt discovery layer 3 device discovery jobs layer 2 and 3 DNS resolution jobs cached DNS data Click SAVE whenever you make changes to settings on this page License Summary The License Summary category gives you access to the command that allows you to view the license information summary UDT License Summary Click UDT License Summary in the UDT Settings section to see a comparison between the curren...

Page 69: ...allows you to add edit or delete the credentials by which UDT will access AD domain controllers Manage Active Directory Administrator Credentials Click Manage Active Directory Administrator Credentials in the UDT Settings section to create edit and delete credentials the UDT uses to communicate with AD domain controllers For more information see Managing Active Directory Credentials 69 ...

Page 70: ...evice Tracker SSID Details n Using the Device Tracker User Details n Viewing User Data in Tooltips Using the Device Tracker Summary The Device Tracker Summary view provides the following resources You can customize which of these resources appear on the page by clicking Customize Page All UDT Nodes The All UDT Nodes resource provides a list of nodes grouped by node property with a status icon and ...

Page 71: ...f limited use we suggest you create Statistic Data resource containing filters to limit the statistic sources Rogue Devices The Rogue Devices resource provides a list of endpoints that fall outside the rules defined to determine which endpoints are on the White List and are considered safe Device Watch List Displays the Device Watch List Ethernet Ports Used Over Time Provides a chart of the ethern...

Page 72: ...m you are viewing Port Details Provides a list of port properties including the port name port number MAC addresses of the devices connected to the port VLANs and Duplex mode Click EDIT to specify the following port details information n Maximum Number of IPV4 Addresses to Display specifies the maximum number of connected IPV4 addresses to display in the GUI n Maximum Number of IPV6 Addresses to D...

Page 73: ...he selected node Machine Type The vendor icon and vendor description of the selected node Average Response Time The measured average response time of the selected node as of the last node poll Packet Loss The percent of all transmitted packets that are lost by the selected node as of the last node poll CPU Load The percent of available processing capacity on the selected node that is currently use...

Page 74: ...tomize which of these resources appear on the page by clicking Customize Page You may see different resources depending on the item you are viewing Current Endpoint Connections Shows all endpoint connections on a specific access point or SSID The information is presented in a table by Endpoint Name Last User Login Connection Duration in minutes and the name of the SSID only if the resource is disp...

Page 75: ...ccess Point Details Shows information about a specific wireless access point The information is presented in a table that indicates the access point Status Up Down Access Point Name Access Point IP Adress the access point Type Thin Autonomous and the wireless Controller Click EDIT to specify a different title for the resource or to add edit a subtitle All SSIDS Shows all Service Set Identifiers SS...

Page 76: ... a subtitle of the resource n Maximum Number Endpoint Connections to Display specifies the maximum number to display of the endpoints connected to the access point All Endpoint Connections Shows all endpoint connections on a specific access point or SSID The information is presented in a table by Endpoint Name Last User Login Connection Duration in minutes and the name of the SSID only if the reso...

Page 77: ...nd last name title department office company manager assistant email addresses group memberships phone number street address city state zip code and country region Click EDIT to specify the maximum number of email addresses or groups to display for this user and the maximum number or details rows to display for from the user record Note the UDT database receives all the information from the AD dom...

Page 78: ...formation commonly available most fields are self explanatory User Tooltips Hover over To see User The user name on the relevant AD domain controller Title The user s title within the company Office Ther user s home office within the company Department The user s department within the company Company The user s company Address The user s company address City The city in which the user s office is ...

Page 79: ... IP Address Conflicts with IPAM and UDT Integration Finding the switch and port where a particular hostname IP or MAC address is or was connected Scenario I need to find the switch and port where a particular hostname IP or MAC address is now connected or was connected in the past in order to respond to a security or network problem 1 Click the DEVICE TRACKER tab if not already selected 2 Locate U...

Page 80: ...0 24 days 8 hours 5 minutes Endpoint IP Address Router Core 4500 24 days 8 hours 5 minutes Endpoint IP Address Notes Search returns a separate row each for active and inactive connections If you cannot find a device but know that it is connected search using the MAC address to find the port that points to a physical location MAC addresses are stored without formatting You can successfully search f...

Page 81: ...change added snmp trap mac notification change removed 3 Open the UDT Settings on the UDT server Settings UDT Settings 4 Click Advanced Settings 5 Enter a value in seconds under MAC Notification Processing Inverval for the frequency with which you want UDT to check for new trap messages 6 Click Save 7 To verify your setup connect a device to the network that is not on the UDT White List 8 Wait for...

Page 82: ... dynamic query a Type a name for the query in the Dynamic query object name field b Select Port in the Orion Object is list c Click Add Condition and build the following condition with the three drop down lists Port Operational Status is 1 This condition limits the group membership to operational ports d Click Add Condition again and build the following condition with the three drop down lists Por...

Page 83: ...reating and Managing a Watch List Scenario I need to create a watch list to be alerted when certain IP or MAC addresses or a certain user connects to the network This scenario assumes that you have already discovered appropriate nodes and ports and that you have added an Active Directory domain controller and appropriate credentials for UDT to use in retrieving user information For more informatio...

Page 84: ... resource 4 Click the SSID The Current Endpoint Connections resource shows the endpoints currently connected to the wireless network through the specific SSID and the All Endpoint Connections shows all endpoints connected via the SSID during a specified period for example Last 7 Days 5 If you do not see an endpoint that you expect to see you can search for it by IP address hostname or MAC address ...

Page 85: ... PM 10 110 67 68 12 13 2011 1 02 00 PM Finding Endpoints in a Subnet Scenario I need to find all endpoints currently on a subnet To find all endpoints on a subnet 1 Click the DEVICE TRACKER tab if not already selected 2 Locate UDT Search just below the menu bar near the top right of the page 3 Click the menu button in the search box and select the desired option s for the search Note MAC addresses...

Page 86: ...by any characters n MAC Address 00 0C n IP Address 10 10 10 n Cisco3750 assuming each of three stacked switches were added as individual devices using a common naming convention like Cisco3750 1 Cisco3750 2 Cisco3750 3 in this search you would select the Connected To drop down list beside Search 5 Press Enter or click the search button to begin the search The search results are displayed in a scro...

Page 87: ...g UDT v 3 2 and IPAM v 4 3 or higher no steps are needed for integrating the two products IPAM will automatically detect if UDT is installed and add UDT users and switch port colums to your IP address view The following screen shot shows the display presented in the IPAM Manage Subnets IP Address resource Integrating IPAM with UDT can help you troubleshoot in the following ways n Find out which us...

Page 88: ...n Once you see an IP Address conflict event alert simply click on the IP or MAC address info in the alert message and it will take you to the IP Address Details view where you can see the MAC address assignment history If you determine you need to resolve the conflict on the spot you can administratively shutdown the port using UDT IP address conflicts will trigger an event displaying the MAC addr...

Page 89: ... Click on the node port in the IPAM Current Network Connections resource on Endpoint Details 2 Click Shutdown in the Port Details resource 89 Resolving IP Address Conflicts with IPAM and UDT Integration ...

Page 90: ...d issues Note Only advanced alerts may be used for SolarWinds UDT specific purposes Basic alerts cannot be configured to trigger on SolarWinds UDT conditions or events Configuring SolarWinds UDT Alerts SolarWinds UDT provides device alerts you can use with Orion Advanced Alert Manager to actively monitor and respond to detected issues Note Only advanced alerts may be used for SolarWinds UDT specif...

Page 91: ...Alert me when a new MAC address appears on the network is Is New MAC is equal to 1 In this case there are only two values possible 1 and NULL Setting up the alert trigger action These steps use Alert me when watch list item becomes active as the alert being set up 1 Click the Trigger Actions tab with the relevant UDT alert still open 2 Click Add New Action 3 Select Log the Alert to the NetPerfMon ...

Page 92: ...Click Insert Variable when you are finished 9 Select General from the Variable Category list select NodeName from the Select A Variable list and then click Build Selected Variable Note You now should see the phrase Watch item type WatchItemType of node NodeName in the message box 10 Position the cursor at the end of the message under construction in the message box and type is Click Insert Variabl...

Page 93: ...t This tool schedules automatic email reports that can be sent to individual users or groups of users Log in to the customer portal of www solarwinds com and download the Report Scheduler Report Writer capabilities are further enhanced when they are used in conjunction with the Custom Property Editor Custom properties are available for report sorting and filtering For more information about using ...

Page 94: ...ers n User History Report generates a report on user activity on the network n Inactive User Accounts in last 30 days generates a report on user accounts without any activity during the past 30 days Viewing and Editing Reports Before you can use Report Writer you must have collected at least a few minutes worth of data in a database that is populated with the devices that you want to monitor As an...

Page 95: ...he example calls for a report MAC and IP addresses so select UDT Connected MAC and IP Addresses and then click OK 4 By default the Connected MAC and IP Addresses report appears in the UDT Connected Devices Report Group You can modify the group as needed for example you might want to define a group called My Reports that runs a variation on this predefined report 95 ...

Page 96: ...k the relevant Field value and click Move current field forward to reposition one slot down in the list or Move currrent field backwards to reposition one slot up in the list 9 Click Execute SQL Query to view the reordered report data in the preview window Note Column widths are adjustable To change a column width place your cursor on the column divider and drag it to a different position 10 Click...

Page 97: ...report in the resorted form 13 Click Time Frame 14 Adjust the time frame as needed for example switch to a Relative Time Frame with the past 7 Days as the data range 15 If you want to break down the report day by day click Summarization and specify your choices 16 If you want to filter your report click Filter Results and specify filter rules as on the Select Fields tab 17 Click File Save to save ...

Page 98: ...u want to change 4 Select the category that you want to group by from the Level 1 list 5 If you want to group by more subcategories select additional categories from the Level 2 and the Level 3 lists 6 Click SUBMIT Filtering Data Using Filter Criteria The following procedure explains how to limit the data sources in a resource by setting filter criteria in SQL syntax For more information about the...

Page 99: ...he custom property City that matches Atlanta Node CustomProperty City Atlanta Filtering by Status To filter by the status you must know the valid status levels Level Status 0 Unknown 1 Up 2 Down 3 Warning 14 Critical Example filter to only show monitors that are not down MonitorStatus Availability 2 Built in SQL Node Properties Nodes Caption Nodes NodeID Nodes Status SWQL Syntax Some resources all...

Page 100: ...n data types To prevent ambiguity SolarWinds UDT prefixes the property names with the data type Examples Example filter to show data from Cisco devices Node Vendor Cisco Example filter to show data from Windows Server 2003 2008 applications Application Name Windows Server 2003 2008 Example filter to show data from devices beginning with AX3 Node Caption Like AX3 Example filter to show data from Pr...

Page 101: ...Node Description Node GroupStatus Node IOSImage Node IOSVersion Node IPAddress Node LastBoot Node LastSync Node Location Node MachineType Node MaxResponseTime Node MemoryUsed Node MinResponseTime Node NodeID Node ObjectSubType Node OrionID Node PercentLoss Node PercentMemoryUsed Node ResponseTime Node Severity Node Status Node StatusDescription Node SysName Node SysObjectID Node SystemUpTime Node ...

Page 102: ...ies corresponding to the SolarWinds products you have installed For SolarWinds UDT Discovery Central is divided into Network Discovery and User Device Tracker Port Discover and each of these categories provides current information about the network objects currently being monitored The Network Discovery category displays a count of network devices being monitored The User Device Tracker Port Disco...

Page 103: ...ry Central resources provide the number of module related network objects that are currently monitored For more information about any of these additional Discovery Central resources see the corresponding Orion Platform product Administrator Guide Discovering and Adding Network Devices There are two ways to add nodes to the Orion Platform database Web Node Management and network discovery using the...

Page 104: ...arts are automatically enabled for your Windows Cisco Systems VMware and Foundry Networks devices n The community strings you provide in the Network Sonar Discovery Wizard are only used for SNMP GET requests so read only strings are sufficient The following procedure steps you through the discovery of devices on your network using the Network Sonar Discovery Wizard To discover devices on your netw...

Page 105: ...all devices found in a defined discovery that you may not have already imported for monitoring select a currently defined discovery and then click Import All Results For more information about network discovery results see Using the Network Sonar Discovery Results Wizard n If you want to import any newly enabled devices matching a defined discovery profile select a currently defined discovery and ...

Page 106: ...ials view 7 If you want to discover any VMware VCenter or ESX Servers on your network confirm that Poll for VMware is checked and then complete the following steps to add or edit required VMware credentials Note Repeat the following procedure for each new credential To speed up discovery use the arrows to move the most commonly used credentials on your network to the top of the list a Click Add vC...

Page 107: ...ined discovery a Click Subnets in the Selection Method menu b If you want to discover on a specific subnet click Add a New Subnet provide both a Subnet Address and a Subnet Mask for the desired subnet and then click Add Repeat this step for each additional subnet you want to poll c If you want to discover devices using a seed router click Add a Seed Router provide the IP address of the Router and ...

Page 108: ...e the IPv4 addresses or hostnames of the devices you want to discover for monitoring into the provided field Type only one IPv4 address or hostname per line c Click Validate to confirm that the provided IPv4 addresses and hostnames are assigned to SNMP enabled devices d If you have provided all the IPv4 addresses and hostnames you want to discover click Next 108 Network Discovery Using the Network...

Page 109: ... slider or type a value to set the number of SNMPRetries Note This value is the number of times Network Sonar Discovery will retry a failed SNMP request defined as any SNMP request that does not receive a response within the SNMP Timeout defined above e Position the slider or type a value to set the Hop Count Note If the Hop Count is greater than zero Network Sonar Discovery searches for devices c...

Page 110: ...ing the format HH MM AM PM 17 If you do not want to run your network discovery at this time select No don t run now and then click Save or Schedule depending on whether you have configured the discovery to run once or on a schedule respectively 18 If you want your Network Sonar discovery to run now click Discover to start your network discovery Note Because some devices may serve as both routers a...

Page 111: ...in question If later you do not want to monitor any volume of the selected type delete the volume using Web Node Management For more information see Managing Devices in the Web Console 4 If you want to import nodes even when they are already known to be polled by another polling engine check the option in the Allow Duplicate Nodes section For more information about working with multiple polling en...

Page 112: ...ices from a seed file The following procedure details how the Specific Nodes option is used with a seed file to import devices into the Orion Platform database Note A Seed File discovery option is available in SolarWinds NPM prior to version 10 To import devices from a seed file 1 Open your seed file 2 If the Network Sonar Discovery Wizard is not already open click Start All Programs SolarWinds Or...

Page 113: ...lick Import New Results For more information about network discovery results see Using the Network Sonar Discovery Results Wizard n If you want to delete an existing discovery profile select a currently defined discovery and then click Delete 5 If the devices on your network do not require community strings other than the default strings public and private provided by SolarWinds UDT click Next on ...

Page 114: ...Discovery Results Wizards For more information see Network Discovery Using the Network Sonar Discovery Wizard Managing Scheduled Discovery Results The Scheduled Discovery Results tab of Network Discovery provides a list of all recently discovered changed or imported devices on your monitored network Results are compared between discoveries and results are listed on this tab The following procedure...

Page 115: ...you want to apply a grouping criterion to organize your listed results select an appropriate criterion from the Group by menu in the left pane 5 If there are changed or discovered nodes in the results list that you want to update your Orion Platform database to include check all nodes to update or to add and then click Import Nodes 6 If there are devices you want SolarWinds UDT to ignore in future...

Page 116: ...nd then click Add to Ignore List 4 If you want to remove devices from the Discovery Ignore List complete the following procedure a Click Scheduled Discovery Results and then b Check the devices you want to remove from the list c Click Remove from Ignore List d Confirm that you want to stop ignoring selected items by clicking OK 116 Using the Discovery Ignore List ...

Page 117: ...th Active Directory n Using the Web Console Notification Bar n Navigating the Orion Web Console n Administrative Functions of the Orion Web Console n General Thresholds n Customizing Views n Using the Orion Web Console Message Center n Exporting Views to PDF n Creating a Custom Summary View n Creating and Editing External Website Views n Customizing the Orion Web Console n Orion Web Console and Ch...

Page 118: ...a password you can log in as Admin with no Password After your first login you may want to change the Admin password For more information see Changing an Account Password Windows Authentication with Active Directory As of Orion Platform version 2010 2 the Orion Web Console can authenticate Active Directory users and users who are members of Active Directory security groups To enable Active Directo...

Page 119: ...pdate including any upgrade service pack or hotfix to SolarWinds UDT or any other Orion Platform products you currently have installed becomes available For more information about SolarWinds product Updates see Product Updates n If you have configured the Orion Web Console to store blog posts new and unread posts to the SolarWinds product Team Blog are announced in the notification bar For more in...

Page 120: ...Disabling Web Console Breadcrumbs Using Web Console Tabs In the case of a basic SolarWinds UDT installation the Orion Web Console displays the following tabs Home The Home tab provides a menu bar of links to views aiding you in general network management and monitoring Information like events and Top 10 lists and technologies like alerts used to generate the views linked from the Home menu are gen...

Page 121: ... you are on a Node Details view clicking displays a list of other monitored nodes Note Only the first 50 monitored nodes listed in alphanumeric order by IP address are displayed Customizing Web Console Breadcrumbs Dropdown breadcrumb lists are customizable as shown in the following steps 1 Click at an appropriate level in a breadcrumb to open the dropdown 2 Click Customize this list 3 Select a cri...

Page 122: ...owing procedure 1 Log in to the web console as an administrator 2 Click Settings in the top right corner of the web console 3 Click Manage Accounts in the Accounts grouping of the Orion Website Administration page 4 Select the user account with the password you want to change and then click Change Password 5 Complete the New Password and Confirm Password fields and then click Change Password 6 Cli...

Page 123: ... Management The Node Group Management grouping of the Orion Website Administration page gives you access to the following web console views for managing nodes and groups n Clicking Manage Nodes displays the Node Management page where an Orion Web Console administrator can immediately add view and manage all network objects currently managed or monitored by your SolarWinds installation For more inf...

Page 124: ...neously and immediately by clicking to check or clear options Clicking an Account user name opens the Account Manager for the selected account For more information about managing accounts see Managing Web Accounts Customize The Customize grouping of the Orion Website Administration page offers options to customize the navigation and appearance of your Orion Web Console on the following pages n The...

Page 125: ...dministration page gives an Orion Web Console administrator access to the following view configuration pages n The Manage Views page enables a web console administrator to add edit copy or remove individual web console views For more information about managing Orion Web Console views see Customizing Views n Clicking Add New View opens the Add New View page where you can define new web console view...

Page 126: ... to the following pages containing information about your SolarWinds installation Database Details This is an information only page that displays details about the SQL Server database currently used by your SolarWinds installation In addition to current version information and configuration settings for both your Server and your database server this page displays the total number of monitored obje...

Page 127: ...his setting does not affect the display of custom reports that you export to the web For more information see Creating and Viewing Reports Handling Counter Rollovers The Counter Rollover setting configures SolarWinds UDT to properly handle counter rollovers SolarWinds UDT is capable of handling either 32 bit or 64 bit counters but by default SolarWinds UDT assumes counters are 32 bit 32 bit counte...

Page 128: ...d Value General Thresholds Many of the resources available in the Orion Web Console are capable of displaying error and warning conditions for the devices on your network Errors and warnings display in the Orion Web Console SolarWinds UDT uses the values provided on the thresholds pages to determine when and how to display errors and warnings in the Orion Web Console The following sections provide...

Page 129: ...k devices experiencing a percent packet loss higher than the value set for the Error Level display in High Percent Loss reports and resources Gauges for these devices also display as bold red Monitored network devices experiencing a percent packet loss higher than the value set for the Warning Level but lower than the value set for the Error Level display in High Percent Loss reports and resources...

Page 130: ...ceive a ping response within the Default Poll Interval SolarWinds UDT will attempt to ping the nonresponsive device once every 10 seconds for the period designated as the Warning Interval For more information see Orion Platform Polling Settings Setting General Thresholds The following procedure configures General Thresholds 1 Log in to the Orion Web Console as an administrator 2 Click Settings in ...

Page 131: ... Type of View selection affects how the view is made accessible to users and your choice may not be changed later For more information see Views by Device Type 6 Click Submit After you have created a new view the Customize Your View page opens For more information see Editing Views Editing Views The Orion Web Console allows administrators to configure views for individual users The following steps...

Page 132: ...you want to add a resource b Click next to a resource group on the Add Resources page to expand the resource group displaying available resources c Check all resources you want to add d If you have completed the addition of resources to the selected view click Submit 6 If you want to delete a resource from a column select the resource and then click X next to the resource column to delete the sele...

Page 133: ...NPM Machine Type Pattern Group of Machine Types Interface Status SolarWinds NPM Hardware Manufacturer Single Hardware Manufacturer Interface Alias Pattern SolarWinds NPM System Location System Contact Pattern Group of Interfaces SolarWinds NPM System Contact IP Address Pattern Interface Name Pattern SolarWinds NPM Group of Volumes Device Status Interface Type SolarWinds NPM Single Machine Type Sin...

Page 134: ...ou want to edit a copied view follow the procedure in the Editing Views section Deleting Views The following steps delete an existing view 1 Click Settings in the top right of the web console 2 Click Manage Views in the Views grouping of the Orion Website Administration page 3 Select the view you want to delete and then click Delete Views by Device Type There are vast differences among network obj...

Page 135: ...the web console 1 Create a new view or edit an existing view Note For more information see Customizing Views 2 Select the view to which you want to add the map and then click Edit 3 Click next to the view column in which you want to display the new map 4 Click next to Network Maps check Network Map and then click Submit 5 Click Preview on the Customize YourView page 6 Click Edit in the Network Map...

Page 136: ...omize YourView page 6 Click Edit in the title bar of the List of Objects on Network Map resource 7 If you do not want to use the default title provided enter a new Title for the header of the objects list 8 If you want a subtitle enter a new Subtitle for the added objects list Note Titles and subtitles may be entered as either text or HTML 9 Select from the list of available maps for the objects t...

Page 137: ...time The following procedure details the steps to include an event summary in your web console Note Clicking the resource title in the title bar menu displays the resource by itself in a browser window 1 Create a new view or edit an existing view Note For more information about creating a new view or editing an existing view see Customizing Views 2 Select the view to include the event summary and ...

Page 138: ...tion see Customizing Views 2 Select the view to which you want to add the user defined links resource 3 Click Edit 4 Click next to the view column to display the user defined links resource 5 Click next to Miscellaneous 6 Check User Defined Links 7 Click Submit 8 Click Preview on the Customize YourView page 9 Click Edit in the title bar of the User Defined Links resource 10 If you do not want to u...

Page 139: ...t 7 Click Preview on the Customize YourView page 8 Click Edit in the title bar of the Custom HTML or Text resource 9 If you do not want to use the default title provided enter a new Title for the specified content area 10 If you want a subtitle enter a new Subtitle for the specified content area Note Titles and subtitles may be entered as either text or HTML 11 Enter content as either text or HTML...

Page 140: ...ery in the Filter Nodes field Note Filter Nodes is an optional advanced web console feature that requires some knowledge of SQL queries Click next to Show Filter Examples to view a few example filters 14 Click Submit Displaying a Custom List of Reports The web console allows you to populate a custom view with a custom reports list When clicked from the list each report opens in a new window The fo...

Page 141: ...lists may be configured for specific views using SQL query filters The following steps set up node filtering for node lists included in web console views Note Clicking the resource title displays the resource in a new browser window To enable filtering on a node list 1 Create a new view or edit an existing view Note For more information see Customizing Views 2 Select the view to which you want to ...

Page 142: ...es SQL field Notes n Filter Nodes SQL is an optional advanced web console feature that requires some knowledge of SQL queries Click next to Show Filter Examples to view a few example filters n By default node list resources are designed to sort nodes alphabetically by node caption This configuration can not be overwritten using a SQL filter so order by clauses included in SQL filters are redundant...

Page 143: ...rs n By default node list resources are designed to sort nodes alphabetically by node caption This configuration can not be overwritten using a SQL filter so order by clauses included in SQL filters are redundant and will result in Custom SQL filter formatting errors 12 Click Submit Adding a Service Level Agreement Line to Charts SolarWinds NPM The Orion Web Console can display a service level agr...

Page 144: ...rial connection running at 225 Kbps 7 Click the SUBMIT button 8 Browse to the Interface Details view of one of the interfaces you edited The SLA line displays on any chart showing Min Max Average bps Using the Orion Web Console Message Center The Message Center provides a single customizable view in the web console where in a single table you can review all events alerts traps and Syslog messages ...

Page 145: ... Console may be exported directly to portable document format pdf Views that may be exported display Export to PDF in the top right corner of the exportable view Note The Export to PDF feature requires IIS Anonymous Access Confirm that the IUSR_SERVERNAME user is in the local Users group on your server 1 Open the web console view to export 2 Click Export to PDF in the top right corner of the view ...

Page 146: ...ly If enabled the resource is automatically hidden if and when related data is not present in the Orion Platform database d If you have selected a sortable list resource in the Sort By field select the property by which you want the list sorted e If you have selected a gaugestyle resource select a gauge Style and provide a Gauge Size f If you have selected a chartstyle resource select an appropria...

Page 147: ...w external website link Note For more information about customizing menu bars see Customizing Web Console Menu Bars 10 Click OK 11 Click Preview to view the external website as the web console will display it Customizing the Orion Web Console The following sections provide details for customizing your Orion Web Console n Customizing Web Console Menu Bars n Changing the Web Console Color Scheme n C...

Page 148: ... want to add menu items complete the following steps a Click Edit under the menu bar to which you are adding the new item b Click and drag the items you want to include in your new menu from the Available items list on the left to their correct relative locations in the Selected items list on the right Notes n Hover over any view title to read a view description Selected items display from left to...

Page 149: ...top of every web console page The following steps change the default SolarWinds web console banner 1 Create an appropriately sized graphic to replace the SolarWinds logo Notes n The SolarWinds banner file is 271x48 pixels at 200 pixels inch n The SolarWinds com End User License Agreement prohibits the modification elimination or replacement of either the SolarWinds com logo and link on the menu ba...

Page 150: ...en click Settings in the top right corner of the web console 2 Click Available Product Updates in the Product Updates grouping 3 If you want to disable the automatic check for product updates clear Check for product updates and then click Save Settings 4 If you want to ensure that updates are listed for all currently installed SolarWinds products including all Orion Platform products check Show al...

Page 151: ...owing options are configured on the Orion Web Console Settings page n Session Timeout is the amount of time in minutes the Orion Web Console waits through user inactivity before the user is logged out n Windows Account Login allows you to select whether or not you want to enable automatic login with Windows Active Directory credentials By enabling this feature in the future the current user will b...

Page 152: ...l Critical Warning Critical and Up Down Mixed Availability n Show Worst Status ensures the worst state in a node group is displayed for the whole group For example Up Down Down and Unreachable Shutdown Shutdown n Child Status Rollup Mode indicates how the status of any single node on the node tree or on a map is displayed You can show the status of the node and its children node status and interfa...

Page 153: ...able volumes are added to your network and discovered during network discovery For more information about network discovery in SolarWinds UDT see Discovering and Adding Network Devices Using Node Filters When you are managing or monitoring large numbers of network devices node list resources can easily become very large and difficult to navigate Filters are optional SQL queries that are used to li...

Page 154: ...g to PINGs n 2 Down The node is not responding n 3 Warning The node may be responding but the connection from the server to the Node is dropping packets Custom Charts in the Orion Web Console The Orion Web Console provides charts for all monitored objects that you can customize for your own use as detailed in the following sections n Customizing Charts in the Orion Web Console n Custom Node Charts...

Page 155: ...t resource to display the Edit Chart Title view This view provides the following options to configure your chart resource n Select a Chart allows you to change the chart type displayed in the current resource Chart options are determined in accordance with the type of view displaying the resource you are currently editing For more information about available node charts see Custom Node Charts For ...

Page 156: ...s UDT charts are intended as approximate predictions of future data only For more information about customizing web console views see Customizing Views Some charts also provide a 95th Percentile marker for your reference Custom Node Charts The following node related charts grouped by type are available as resources within the Orion Web Console To add any of these charts to a web console view deali...

Page 157: ...Response Time n Min Max Average Response Time and Packet Loss n Percent Loss Bar Chart n Percent Loss Line Chart Custom Volume Charts The following volume related charts grouped by type are available as resources within the Orion Web Console To add any of these charts to a web console view dealing with monitored volumes add the Custom Volume Chart resource to the Volume Details view For more infor...

Page 158: ...le on the Custom Chart page to modify the presentation of a selected chart Note Click Refresh at any time to review changes you have made Printing Options To print your customized chart click Printable Version and a printable version of your customized chart displays in the browser Chart Titles Chart Titles are displayed at the top center of a generated chart The Chart Titles area allows you to mo...

Page 159: ...s too small Chart Size Chart Size options configure the width and height in pixels of the chart You can maintain the same width height aspect ratio or scale the chart in size by entering a width in the Width field and then entering 0 for the Height Font Size Font sizes for generated charts are variable The Font Size option allows you to select a Small Medium or Large size font for your chart label...

Page 160: ...k Select Orion Object to select an appropriate monitored object For more information see Selecting Custom Objects and Resources 4 If you have completed your edits click Submit Selecting Custom Objects and Resources The following procedure selects a network object for a selected Custom Object resource 1 Click Edit in the header of a Custom Object resource 2 Click Select Orion Object 3 In the Show o...

Page 161: ...ions The following sections detail the configuration of the available Toolset integration Note For more information about the SolarWinds Engineer s Toolset tools see www solarwinds com n Configuring a Toolset Integration n Adding Programs to a Toolset Integration Menu Configuring a Toolset Integration The following procedure configures SolarWinds Toolset for integration within the Orion Web Consol...

Page 162: ...b menu items to the Real Time Interface Monitor menu option from the Real Time Interface Monitor saved report types Note These options expand the list of available menu items by incorporating menu links to MIB browser bookmarks and Real Time Interface Monitor saved reports respectively Adding Programs to a Toolset Integration Menu The following procedure provides the steps required to add any exte...

Page 163: ...en SWToolset MenuOptions the Toolset Integration menu configuration file in a text editor Note By default SWToolset MenuOptions is located in the following folder InstallVolume Program Files SolarWinds Common 4 Save a copy of SWToolset MenuOptions as SWToolset_Old MenuOptions 5 Add the following line between the MenuOptions MenuOptions tags of the SWToolset MenuOptions file MenuOption Visible TRUE...

Page 164: ...an access your device from within the Orion Web Console as follows To launch Integrated Remote Desktop 1 Open the Node Details view for the server you want to view remotely Note The easiest way to open the Node Details view is to click the remote server you want to view in any All Nodes resource 2 Click located at the of the Node Details view Note Depending on the security settings of your browser...

Page 165: ...d location click Save and then click OK when the web console configuration backup is completed Restoring a Web Console Configuration Backup The following procedure uses the Web Configuration Backup Restore utility to restore a saved backup of your Orion Web Console configuration Warning Do not restore web console configurations from any version of SolarWinds UDT prior to the version currently inst...

Page 166: ...ds you create a backup of your current Orion Web Console configuration before you clear it to confirm that no issues arise as a result of the deletion of your web console customizations 1 Log in to the Orion Web Console as an administrator 2 Click Start All Programs SolarWinds Advanced Features Web Configuration Backup 3 Click File Clear Web Configuration 4 Click Yes to confirm the deletion of you...

Page 167: ...Management feature is accessible by clicking Manage Nodes either in the header of any All Nodes resource or in the Node Group Management grouping of the Orion Website Administration page The All Nodes resource is included on the Home view by default but you can include it on any other web console view as well Confirm that the All Nodes resource is available on an appropriate Web Console view befor...

Page 168: ...erformance Monitor Administrator Guide To add a device for monitoring in the Orion Web Console 1 Log in to the Orion Web Console as an administrator 2 Click Settings in the top right of the web console 3 Click Manage Nodes in the Node Group Management grouping of the Orion Website Administration page 4 Click Add Node on the Node Management toolbar 5 Provide the hostname or IP Address of the node y...

Page 169: ...priate vCenter or ESX credential Notes n If you are creating a new credential select New Credential n If you are editing an existing credential select the credential you want to edit n SolarWinds recommends against using non alphanumeric characters in VMware credential names b If you are creating a new credential provide a Credential name c Provide an appropriate User name and a Password and then ...

Page 170: ...t field d If the added node supports 64bit counters and you want to use them check Allow 64bit counters Note Orion Platform fully supports the use of 64 bit counters however these high capacity counters can exhibit erratic behavior depending on manufacturer implementation If you notice peculiar results when using these counters use the Node Details view to disable the use of 64 bit counters for th...

Page 171: ...gs 19 If you want to edit the default polling settings for your added node change the Node Status Polling or Collect Statistics Every values in the Polling area of the Change Properties page as appropriate Note The Node Status Polling value refers to the number of seconds between the node status checks Orion Platform performs on the added node The Collect Statistics Every value refers to the perio...

Page 172: ... toolbar 5 If you want to delete a monitored application interface or volume use the following steps a Locate the element to delete using either of the following methods n Use the search above the node list to search your Orion Platform database either for the object to delete or for its parent object to delete n Select a Group by criteria and then click the appropriate group including the parent ...

Page 173: ...l Editing Object Properties The following procedure provides the steps required to edit monitored object properties using the Node Management utility of the Orion Web Console 1 Log in to the Orion Web Console as an administrator 2 Click Settings in the top right of the web console and then click Manage Nodes in the Node Group Management grouping 3 Locate the object to edit using either of the foll...

Page 174: ...ential names b Add the credential User name and Password as necessary c Confirm the password and then click Validate VMware to confirm the credentials you have provided are valid for the edited node 10 Edit additional device properties as needed and then click Submit Promoting a Node from ICMP to SNMP Monitoring After adding a node to the Orion Platform database as an ICMP only node you may need t...

Page 175: ... the use of 64 bit counters on the device in question and then contact the hardware manufacturer 9 If you want to use SNMPv2c to monitor the promoted node provide valid community strings for the added node Note The Read Write Community String is optional but Orion Platform does require the public Community String at minimum for node monitoring 10 If you want to use SNMPv3 to monitor the promoted n...

Page 176: ...ed interfaces volumes and interface charts on a selected node as shown in the following procedure To view a list of all resources present on a node 1 Log in to the Orion Web Console as an administrator 2 Click Settings in the top right of the web console 3 Click Manage Nodes in the Node Group Management grouping of the Orion Website Administration page 4 Locate the node to view using either of the...

Page 177: ... then click Unmanage or Remanage as appropriate for the selected node 6 If you have selected Unmanage provide start and end times and dates for your management suspension and then click OK Unscheduled Device Polling and Rediscovery SolarWinds UDT polls devices for statistics and status regularly according to the polling settings available for configuration on the Polling Settings view in the Orion...

Page 178: ...s the amount of memory in use by each allocation to compute what percentage of the physical memory is in use This can result in memory utilization readings over 100 as many applications pre allocate memory and swap before it is actually needed To work around this you can also add physical memory as a volume for these servers within Orion Platform When monitored as a volume the values will be more ...

Page 179: ... applications interfaces ports and even other groups You create delete and modify groups from the Manage Groups page Note Nesting a group within another does not create a strict parent child relationship You can include any group as a member in any number of other groups To access the Manage Groups page 1 Log on to the Orion Web Console 2 Click Settings in the top right of the web console 3 Click ...

Page 180: ...onsole 3 Click Manage Groups in the Node Group Management grouping of the Orion Website Administration page 4 Click Add New Group 5 Enter a name for the group in the Name field and then expand Advanced 6 If you want the group to roll up the worst status of the group members select Show Worst Status 7 If you want the group to roll up the best status of the group members select Show Best Status 8 If...

Page 181: ...cts These are separate editing tasks To edit properties of an existing group 1 Click Start All Programs SolarWinds Orion Web Console 2 Click Settings in the top right of the web console 3 Click Manage Groups in the Node Group Management grouping of the Orion Website Administration page 4 Check the group you want to edit and then click Edit Properties 5 Edit the Name and Description of the selected...

Page 182: ...ge Groups in the Node Group Management grouping of the Orion Website Administration page 3 Check the group you want to delete and then click Delete Managing the Display of Group Status The status of any particular group is determined by the status of the members of the group There are three methods for determining the status displayed for a selected group of monitored objects Note For more informa...

Page 183: ...but the group contains a mix of up and down states then a Mixed Availability warning status is displayed for the whole group The following table indicates how the Mixed Status shows Warning option operates Object States Group Status Critical Critical Mixed Availability The following procedure configures the method used to determine group status 1 Click Start All Programs SolarWinds Orion Web Conso...

Page 184: ...or the case when a device may appear to be down when its status is actually indeterminate due to another device being down or unresponsive For example in the case of a typical switch monitored by SolarWinds NPM when the switch itself goes down or becomes unresponsive all interfaces on the switch will also be unresponsive even though they may functioning perfectly well By default in SolarWinds NPM ...

Page 185: ...te Interfaces may be defined as parent objects but they cannot be defined as child objects SolarWinds NPM determines interface status directly by polling parent nodes If the node on which an interface exists goes down SolarWinds NPM automatically reports any and all interfaces on that node as unreachable n Creating a New Dependency n Editing an Existing Dependency n Deleting an Existing Dependency...

Page 186: ...elect the child object or group in the main pane and then click Next Note If you want to define a dependency so that the reported states of multiple child objects are dependent on the status one or more parent objects create a group including all child objects and then select it on this view For more information see Creating Groups 6 On the Review Dependency view review the current settings for th...

Page 187: ...jects and groups Note Properties listed in the Group by selection field are dynamically dependent on the selection in the Show only field c Select the child object or group in the main pane and then click Next Note If you want to define a dependency so that the reported states of multiple child objects are dependent on the status one or more parent objects create a group including all child object...

Page 188: ...hat a parent object is down all advanced alerts configured on any child objects in a dependency on the down parent object are automatically suppressed The following procedure displays all advanced alerts currently configured on any child objects in a selected dependency 1 Click Start All Programs SolarWinds Orion Web Console 2 Click Settings in the top right of the web console 3 Click Manage Depen...

Page 189: ...tions is much more limited For more information see Orion Website Administration n To prevent issues with web console accounts your SQL Server should not be configured with the no count connection option enabled The no count option is set in the Default connection options area of the Server Properties Connections window of SQL Server Management Studio Creating New Accounts New Orion Web Console us...

Page 190: ...to your Active Directory or local domain b In the Search for Account area enter the Group name of the Active Directory or local domain group for which you want to create a new web console account and then click Search c In the Add Users area select the users for whom you want to create new web console accounts and then click Next When the new account is created the Edit User Account view displays ...

Page 191: ... Browse next to the Account Expires field and then select the account expiration date using the calendar tool Note By default accounts are set to Never expire Dates may be entered in any format and they will conform to the local settings on your computer 7 If you want to allow the user to remain logged in indefinitely select Yes for the Disable Session Timeout option Note By default for added secu...

Page 192: ...ck menu options depending on client browser capabilities 13 If you want to enable audible alerts through the client browser select a sound from the Alert Sound list Note By default sounds are stored in the Sounds directory located at C Inetpub SolarWinds NetPerfMon Sounds Sounds in wav format that are added to this directory become available as soon as the Edit User Account page refreshes 14 Provi...

Page 193: ... want to limit an group account complete the following steps Note Limitations applied to a selected group account only apply to the group account and not by extension to the accounts of members of the group a On the Groups tab check the group account you want to limit b Click Edit c Click Add Limitation in the Account Limitations section d Select the type of limitation to apply and then click Cont...

Page 194: ... to use available operators and wildcard characters Note Patterns are not case sensitive n foo matches only objects named foo n foo_ matches all objects with names consisting of the string foo followed by only one additional character like foot or food but not seafood or football n foo matches all objects with names starting with the string foo like football or food but not seafood n foo matches a...

Page 195: ... editing a user account that must have administrator privileges select Admin 7 Select a Virtualization Tab Menu Bar from the available list Note This is the default menu bar displayed when you click Virtualization in the Orion Web Console If you are editing a user account that must have administrator privileges select Admin 8 If you have installed any additional Orion Platform products select an O...

Page 196: ...t views 15 Click Submit Configuring an Account Report Folder Reports may be assigned to an account by creating sub directories within the Reports directory Desired reports are included within the sub directory and the sub directories are then made available for assignment to an account This provides a level of security when reports are included in a view or added as custom menu items For more info...

Page 197: ...ging from 9 01AM to 9 25AM and the user receives an audible alert If the user browses to a new page or allows the current page to auto refresh a new alert sounds if and only if an alert triggered later than 9 25AM is then displayed To enable audible web alerts 1 Log in to the Orion Web Console as an administrator 2 Click Settings in the top right of the web console 3 Click Manage Accounts in the A...

Page 198: ...ne n Using the Polling Engine Load Balancer n Setting the Node Warning Level n Managing Packet Loss Reporting Viewing Polling Engine Status in the Web Console The Orion Web Console provides the Polling Engines view giving you immediate insight into the performance of all polling engines in your SolarWinds installation 1 Log in to the Orion Web Console as an administrator 2 Click Settings in the to...

Page 199: ...olling Intervals n Polling Statistics Intervals n Database Settings n Network n Calculations Thresholds Orion Platform Polling Settings The following poller settings are configurable on the Polling Settings view Note Depending on the SolarWinds products and modules you have installed additional Polling Settings may be available For more information about any additional polling settings see the Adm...

Page 200: ...s 1 minute Beginning with SolarWinds NPM version 10 1 the minimum rediscovery interval is 5 minutes Polling interval settings may not be submitted if the default rediscovery interval is not set to at least 5 minutes Lock custom values This option is enabled by default Enabling this option automatically saves any polling customizations made on the Polling Settings view Polling Statistics Intervals ...

Page 201: ...ntion All statistics collected on any basis shorter than 1 day but longer than 1 hour are summarized into daily statistics after the period of time designated as the Hourly Statistics Retention period By default this period is 30 days Daily Statistics Retention All statistics in the Orion Platform database that are collected on a daily basis are kept for this designated period of time By default t...

Page 202: ...Timeout All SNMP requests made by the Orion poller time out if a response is not received within the period designated By default this period is 2500ms SNMP Retries If a response to an SNMP poll request made by the Orion poller is not received within the configured SNMP Timeout the Orion poller will conduct as many retries as designated by this value By default this value is 2 ESX API Timeout All ...

Page 203: ...rion can calculate a baseline for the transmission rates of the various elements of your network This baseline is used as a starting point for any comparison statistics For more information see Calculating a Baseline Allow Secure Data on Web advanced In the interest of security sensitive information about your network is not viewable in the Orion Web Console However if your network is properly sec...

Page 204: ...d time period is divided by the selected time period providing an average availability over the selected time period Percent Packet Loss The second method is a more complicated calculation that effectively bases the availability of a selected node on its packet loss percentage As in the Node Status method the selected node is polled for status If it responds within the Default Node Poll Interval d...

Page 205: ...of data are used to calculate a nearly instant baseline view of your network performance If you do not need statistics immediately or if you do not want SolarWinds UDT to calculate a baseline at startup disable baseline calculation at startup by setting the Baseline Calculation option on the Polling Settings view to False For more information see Configuring Polling Engine Settings Note Baseline c...

Page 206: ...Node Warning Level A device may drop packets or fail to respond to a poll for many reasons Should the device fail to respond the device status is changed from Up to Warning On the Polling Settings view you can specify the Node Warning Level which is the length of time a device is allowed to remain in the Warning status before it is marked as Down During the interval specified the service performs ...

Page 207: ...ossible in your environment SolarWinds recommends installing and using the SQL Server Management Studio to perform this insertion To configure the Response Time Retry Count for your polling engine 1 Create a full backup of your Orion Platform database For more information see the SolarWinds Technical Reference Moving Your SolarWinds NPM Database 2 On your Server click Start All Programs SolarWinds...

Page 208: ...entValue DefaultValue 10 Click Execute 11 Close SQL Server Management Studio 12 On your Server click Start Run type regedit and then click OK 13 Expand HKEY_LOCAL_MACHINE SOFTWARE SolarWinds Net SWNetPerfMon 14 Right click Settings and then click New String Value 15 Enter Response Time Retry Count as the New Value 16 Right click Response Time Retry Count and then click Modify 17 In the Value data ...

Page 209: ...Note The Network Event Log is maintained as part of the Nightly Database Maintenance plan defined within the Database Settings area of the Orion Polling Setting page in the Orion Web Console Records are kept for the number of days specified Events Retention field the default is 30 days For more information see Orion Platform Polling Settings To view event details in the Web Console 1 Click Start A...

Page 210: ...ready been cleared check Show Cleared Events 8 Click Refresh to complete your events view configuration Acknowledging Events in the Web Console Acknowledging network events is straightforward in the Web Console as shown in the following procedure 1 Click Start All Programs SolarWinds Orion Web Console 2 Log in to the Orion Web Console and then click Events in the Views toolbar 3 Provide appropriat...

Page 211: ...il or page n Playing a sound on the Orion Network Performance Monitor server n Logging the alert details to a file n Logging the alert details to the Windows Event Log n Logging the alert details to the NetPerfMon Event Log n Sending a Syslog message n Executing an external program n Executing a Visual Basic script n E mailing a web page n Playing text to speech output n Sending a Windows Net Mess...

Page 212: ...ons for triggers and resets Advanced alerts are configured using the Advanced Alert Manager as shown in Creating a New Advanced Alert Note If you want to configure advanced alert features such as timed alert checking delayed alert triggering timed alert resets or alert suppression check Show Advanced Features at the lower left of any Advanced Alert windows For the purposes of this document Show Ad...

Page 213: ... options n Naming Describing and Enabling an Advanced Alert n Setting a Trigger Condition for an Advanced Alert n Setting a Reset Condition for an Advanced Alert n Setting a Suppression for an Advanced Alert n Setting the Monitoring Period for an Advanced Alert n Setting a Trigger Action for an Advanced Alert n Setting a Reset Action for an Advanced Alert n Alert Escalation n Understanding Conditi...

Page 214: ...Click Start SolarWinds Alerting Reporting and Mapping Advanced Alert Manager 2 Click View Configure Alerts 3 If you want to create a new alert click New 4 If you want to copy or edit an existing alert select an alert from the list and then click Copy or Edit as appropriate 5 Click General type the name of your alert in the Name of Alert field and then type a description of your alert in the descri...

Page 215: ... alert 8 Click Trigger Condition to set the trigger condition for your alert For more information see Setting a Trigger Condition for an Advanced Alert Setting a Trigger Condition for an Advanced Alert You can set the specific conditions for triggering an advanced alert with the following procedure 215 Setting a Trigger Condition for an Advanced Alert ...

Page 216: ...t to create a new alert click New 4 If you want to copy or edit an existing alert select an alert from the list and then click Copy or Edit as appropriate 5 Click Trigger Condition 6 Select the Type of Property to Monitor from the list Note The following image is a screen capture from an Orion Network Performance Monitor installation Other modules will look similar but different objects may be pre...

Page 217: ... changed condition is only valid for the Last Boot IOS Version and IOS Image Family device characteristics n To generate a condition based on a comparison of device states click Add a Simple Condition n To generate a condition based on a comparison of device fields and values click Add a Complex Condition n To define more conditions click Add a Condition Group n To remove a selected condition clic...

Page 218: ...before any actions are performed By default the alert triggers immediately if the trigger condition exists The maximum alert action delay is eight hours after the trigger condition is met g If you are finished configuring your advanced alert click OK Setting a Reset Condition for an Advanced Alert Set specific conditions for resetting an advanced alert using the following steps 1 Click Start Solar...

Page 219: ...are very similar to the trigger conditions SolarWinds has provided a function that copies the trigger conditions to the reset conditions Click Copy From Trigger to add the trigger condition 11 If you want to specify a time duration for the condition to be valid type the time interval and select Seconds Minutes or Hours from the list Note It is often appropriate to delay alert reset actions until a...

Page 220: ...opriate 5 Click Alert Suppression Note Generate suppression conditions in the text field by selecting appropriate descriptors from the linked context menus and by clicking Browse on the left of the text field 6 If you want to copy the condition used on the Trigger Condition tab click Copy From Trigger 7 Click the linked text to select the number of conditions that you want to apply all any none no...

Page 221: ...t All Programs SolarWinds Alerting Reporting and Mapping Advanced Alert Manager 2 Click View Configure Alerts 3 Click New or select an alert from the list 4 Click Copy or Edit 5 Click Time of Day 6 Enter the time period over which you want to monitor your network Note Alerts only trigger if the trigger condition is met within this time period 7 Select the days on which you want to monitor your net...

Page 222: ...Advanced Alert Manager 2 Click View Configure Alerts 3 Click New Alert Copy Alert or Edit Alert as appropriate 4 Click Reset Actions 5 If you are adding a new advanced alert action click Add New Action and then select the actions you want to occur when the alert triggers 6 If you are editing an existing advanced alert action select the existing alert action and then click Edit Selected Action 7 Fo...

Page 223: ...dded when new alert triggers or reset conditions are created Four different logical descriptors are used to create conditions all any none and not all and clicking the word all and enables you to select different values The following sections describe these logical descriptors All Condition Group Trigger Alert when all of the following apply means that every condition in the group must be true bef...

Page 224: ... and statement just like the all condition group however the conditions have been inverted Node Status Down instead of Node Status Up Not All Condition Group Changing the condition group to Trigger Alert when not all of the following apply means that any condition in the group must be false before the alert is triggered So in this example the alert trigger would read Alert when Node Status Down or...

Page 225: ...lumn IDs in the Selected Columns field that you do not want to view select them and then click the left arrow to move your selected column IDs to the All Columns field d Click the up or down arrows to change the order of your selected columns accordingly e Position the slider to set the Event View refresh rate f Type the number of events that you want to be able to review in the Display a maximum ...

Page 226: ...d column IDs to the All Columns field d Click the up or down arrows to change the order of your selected columns accordingly e Position the slider to set the Alert View refresh rate f If you are finished configuring your Active Alerts View click OK 6 Click Refresh to update the Active Alerts window with the latest alerts and column IDs 7 Click Configure Alerts to change the settings for individual...

Page 227: ...m the Selected Columns list and use the up and down arrows to arrange the titles accordingly 8 Position the slider at the bottom of the tab to set the Alert View refresh rate 9 Click Event View Columns 10 Select the information titles that you want to see about events from the All Columns list 11 Click the right arrow to transfer them to the Selected Columns list Note The Selected Columns list pro...

Page 228: ...which you want to add the action and then click Edit Alert 4 Click Actions and then select the action you want to edit 5 Click Add Alert Action and then click the action to add to your chosen alert For more information about individual alert actions see Available Advanced Alert Actions Available Advanced Alert Actions The following sections detail the configuration of available alert actions n Sen...

Page 229: ...to the Subject or Message field click the location of the new variable and then complete the following procedure a Click Insert Variable b Select a Variable Category and then select the variable to add c If you want to change the parser check Change Parser and then select the parser you want to use d If you want to define the SQL variable to copy to the clipboard check Define SQL Variable and then...

Page 230: ...is met before the alert action is executed 17 If you are finished configuring your email page alert action click OK Playing a Sound Orion can be configured to play a sound upon alert trigger or reset The following procedure configures a sound to play for an advanced alert Note Due to restrictions on Windows service applications the Play a Sound action is not available to SolarWinds installations o...

Page 231: ...wing procedure logs an advanced alert to a designated file 1 Click Event Log and then specify an alert log file by doing either of the following in the Alert Log Filename field Note If the file specified does not exist it will be created with the first alert occurrence Type the complete path and name of the target file Click Browse to navigate your file system and select the target file 2 Type the...

Page 232: ...ay specify that an alert be logged to the Windows Event Log either on the Server or on a remote server The following procedure logs an advanced alert to the Windows Event Log on a designated server 1 Click Windows Event Log 2 If you want your alert to write to the Windows Event Log on your Server select Use Event Log Message on Network Performance Monitor Server 3 If you want your alert to write t...

Page 233: ...click OK Logging an Advanced Alert to the NetPerfMon Event Log You may specify that an alert be logged to the NetPerfMon Event Log either on the Server or on a remote server The following procedure logs an advanced alert to the NetPerfMon Event Log on a designated server 1 Click NPM Event Log 2 Type the message you want to log to the NetPerfMon Event Log in the Message to send to Network Performan...

Page 234: ...ge Orion can log received alerts to the Syslog of a designated machine The following procedure configures an advanced alert to send a message to a designated Syslog server 1 Click Syslog Message 2 Type the Hostname or IP Address of the Syslog Server to which you want to send Syslog messages 3 Select the Severity of your alert Syslog message Note For more information see Syslog Severities 4 Select ...

Page 235: ...11 If you are finished with the configuration of your send Syslog message action click OK Executing an External Program There are several circumstances where you may want to execute a program when a specific network event occurs Use the Edit Execute Program Action window to specify the executable that should be started when the specified alert is triggered or reset as shown in the following proced...

Page 236: ...eset To configure alerts to execute a Visual Basic VB script 1 Click VB Script 2 Select an available VB Script Interpreter 3 Specify a VB script to execute either by typing the complete path and name of the VB script into the VB Script to execute field or by clicking Browse to browse your folder structure and select the script 4 Click Time of Day and then enter the time period and select the days ...

Page 237: ...t email Note Messaging is disabled if both Subject and URL fields are empty 6 If you want to insert a variable into the Subject field click the location of the new variable and then complete the following procedure a Click Insert Variable select a Variable Category and then select the variable to add b If you want to change the parser check Change Parser and then select the parser you want to use ...

Page 238: ...eparate phrase for the alert reset Orion Platform Microsoft Speech Synthesis Engine version 5 0 as included with Windows 2003 and XP Professional If you have Orion maintenance you may also install and use other text to speech engines by visiting the SolarWinds website The following procedure configures text to speech output for an advanced alert trigger or reset Note Due to restrictions on Windows...

Page 239: ...e either on a specific computer or on all computers in a selected domain or workgroup The following steps configure Windows Net messaging for triggered or reset alerts Note The only operating systems supporting Windows Net Messaging on which SolarWinds supports SolarWinds installations are Windows Server 2003 and Windows XP SolarWinds only supports evaluation installations of Orion on Windows XP T...

Page 240: ...enerated SNMP traps Note Use commas to separate multiple destination IP addresses 3 Select the type of trap to send on alert trigger from the Trap Template list Note Some trap templates may use an alert message You may change any provided text if you want but it is important that you understand the use of variables beforehand 4 Enter the SNMP Community String for your network in the designated fie...

Page 241: ...lert action 6 If you want to enable alert escalation open the Alert Escalation tab and then check any of the following options as appropriate for your alert n To disable the action when the alert has been acknowledged check Do not execute this Action if the Alert has been Acknowledged n To execute the action repeatedly as long as the trigger condition exists check Execute this Action repeatedly wh...

Page 242: ...f Orion Network Performance Monitor is installed and monitoring interfaces on your network For more information see the SolarWinds Network Performance Monitor Administrator Guide a Select Alert on Network Node and then select the parent node of the interface against which you want to test the action b Select Select Interface on ParentNode and then select the interface against which you want to tes...

Page 243: ...he number of alerts you want to view 7 If you want to show all alerts even if they have already been cleared or acknowledged check Show Acknowledged Alerts 8 Click Refresh to complete your Alerts view configuration Acknowledging Advanced Alerts in the Web Console SolarWinds UDT allows you to acknowledge advanced alerts in the Orion Web Console allowing you to eliminate time lost either when multip...

Page 244: ...ies of alerts to trigger successive actions as an alert condition persists The following sections provide both a scenario where an escalated alert may be useful and the steps required to create one using the Orion Advanced Alert Manager n Escalated Alert Example n Creating a Series of Escalated Alerts Escalated Alert Example WidgetCo is a business with a small IT staff consisting of two technician...

Page 245: ...e following procedure should be completed three times once for each alert to replicate the escalated alert of the previous section To create an escalated alert 1 Click Start All Programs SolarWinds Alerting Reporting and Mapping Advanced Alert Manager 2 Click Configure Alerts 3 Click New and then click General 4 Type Level X where X is the level corresponding to the currently configured alert as t...

Page 246: ...e linked condition text in the second trigger definition Note Click the linked text condition to select the condition you want to apply equal greater less For more information about linked text conditions see Understanding Condition Groups 17 Click the second asterisk in the second condition and then select Down 18 If you want to apply any reset conditions to your escalated alert click Reset Condi...

Page 247: ...y between specific hours and then configure the appropriate settings Note By default your escalated alert is always valid For more information see Setting the Monitoring Period for an Advanced Alert 28 Click Alert Escalation 29 Check Do not execute this Action if the Alert has been Acknowledged 30 If you want to execute the action repeatedly as long as the trigger condition exists check Execute th...

Page 248: ...e accessing the Orion Web Console from a mobile device This mobile alerts view allows you to view and acknowledge existing active alerts 1 Using a browser on your mobile device log in to your Orion Web Console as a user with alert management rights 2 Click Alerts in the Views toolbar Note If you want to view the mobile alerts view from a desktop or server browser add IsMobileView true to the URL o...

Page 249: ... also provide your own custom background graphics n Real time weather or natural disaster maps may be projected directly onto your network maps using linked web graphics as a background n The shape size color and style of map links may be customized to illustrate the status or the relative bandwidth of associated objects n Map objects may be presented in a unique set of graphical styles to portray...

Page 250: ...e Tracker Web Console by default For more information about adding reports to Orion Web Console views see Customizing Views Note Report Writer capabilities are enhanced when used in conjunction with the Custom Property Editor Once added properties are available for report sort and filter functionality For more information see Creating Custom Properties n Predefined Orion Platform reports n Viewing...

Page 251: ...er Reports n Groups Current Groups and Groups Members Status n Groups Daily Group Availability n Groups Group Availability with members n Groups Historical Groups Status n Historical Volume Usage Reports n Inventory Availability The following network availability reports are provided by default with Orion Availability Last Month Displays the IP address and average availability of all monitored nod...

Page 252: ... VMware ESX Server Reports n Groups Current Groups and Groups Members Status n Groups Daily Group Availability n Groups Group Availability with members n Groups Historical Groups Status n Historical Volume Usage Reports n Inventory Current Node Status The following node status reports are provided by default with Orion Average Response Time Displays both average and peak response times for all mon...

Page 253: ...nt Volume Status n Daily Node Availability n Events n Historical CPU and Memory Reports n Historical Response Time Reports n Historical VMware ESX Server Reports n Groups Current Groups and Groups Members Status n Groups Daily Group Availability n Groups Group Availability with members n Groups Historical Groups Status n Historical Volume Usage Reports n Inventory Current Volume Status Orion provi...

Page 254: ...llowing node availability reports are provided by default with Orion Availability Last Month Displays the IP address and average daily availability of all monitored nodes over the current month Availability This Month Displays the IP address and average daily availability of all monitored nodes over the current month Availability This Year Displays the IP address and average daily availability of ...

Page 255: ...ddress and a verbal statement of the down event Down Events Windows Devices Displays a list of all events in the database involving Windows devices that have stopped responding to polling over the last month For each down event this report displays the down event date and time the node name and a verbal statement of the down event Last 250 Events Displays the last 250 events involving any monitore...

Page 256: ...of predefined reports see n Availability n Current Node Status n Current Volume Status n Daily Node Availability n Historical CPU and Memory Reports n Historical Response Time Reports n Historical VMware ESX Server Reports n Groups Current Groups and Groups Members Status n Groups Daily Group Availability n Groups Group Availability with members n Groups Historical Groups Status n Historical Volum...

Page 257: ...e provided by default with Orion Response Time Last Month Displays average and peak response times for all monitored nodes over the previous calendar month Response Time Top 10 Last Month Displays the average and peak response times for the top ten monitored nodes over the previous calendar month For other types of predefined reports see n Availability n Current Node Status n Current Volume Status...

Page 258: ...X Server due to each hosted VM for the last 7 days Percent of CPU by VM for Last Month For each monitored VMware ESX Server this report displays the average daily CPU load on the ESX Server due to each hosted VM for the last month Percent of Memory by VM for Last 7 Days For each monitored VMware ESX Server this report displays the average daily memory load on the ESX Server due to each hosted VM f...

Page 259: ...s Status n Historical Volume Usage Reports n Inventory Groups Current Groups and Groups Members Status The following group and group members status reports are provided by default with Orion Current Status of each Group Current Status of each Group Current Status of each Group Member Current Status of each Group Member Groups and Group Members Groups and Group Members For other types of predefined...

Page 260: ...y Last Month Group Availability This Month Group Availability This Month Group Availability This Year Group Availability This Year For other types of predefined reports see n Availability n Current Node Status n Current Volume Status n Daily Node Availability n Events n Historical CPU and Memory Reports n Historical Response Time Reports n Historical VMware ESX Server Reports n Groups Current Grou...

Page 261: ...his Year For other types of predefined reports see n Availability n Current Node Status n Current Volume Status n Daily Node Availability n Events n Historical CPU and Memory Reports n Historical Response Time Reports n Historical VMware ESX Server Reports n Groups Current Groups and Groups Members Status n Groups Daily Group Availability n Groups Historical Groups Status n Historical Volume Usage...

Page 262: ...Group Availability n Groups Group Availability with members n Historical Volume Usage Reports n Inventory Historical Volume Usage Reports Orion provides an Average Disk Space Used Last 12 Months report by default For all monitored volumes this report displays the volume type and size percentage of the volume space that is currently available amount of the available space that is currently used and...

Page 263: ... peak amount of the available space that has been used on the volume with the month in which peak usage occurred over the last 12 months Volumes are listed beneath their respective parent nodes Community Strings for each Node Displays the node IP address SNMP community string Community Strings Displays a list of community strings and the total number of devices for which they are currently being u...

Page 264: ...wing procedures n Viewing Reports in the Orion Web Console n Viewing Reports in the SolarWinds UDT Report Writer Note By default no report folder is configured for newly created users If a new user is not seeing reports you may need to select a Report Folder for the new user For more information see Configuring an Account Report Folder Viewing Reports in the Orion Web Console The following procedu...

Page 265: ... database populated with devices you want to monitor A variety of reports are included with Report Writer and icons that precede report names distinguish available report types To start Report Writer 1 Click Start All Programs SolarWinds Orion Alerting Reporting and Mapping Report Writer 2 Click File Settings 3 In the General tab of the Report Writer Settings window select either of the following ...

Page 266: ...d modify or rename existing reports The options available for both creating and modifying reports are the same Design mode options are also dynamic based upon the type of report included report data and report presentation Available options differ according to the type of report that you are designing but all reports require that you select the data to include and decide how that data will be sort...

Page 267: ...me Frame Options Tab n Summarization Options Tab n Report Grouping Options Tab n Field Formatting Options Tab General Options Tab When you create or modify reports the General tab opens by default and shows titling and display options To configure General options 1 Specify the Report Group Report Title Subtitle and Description Note If you use an existing report group name the new report is added t...

Page 268: ...o perform an operation on the data in the current field click the function asterisk and select an operation 3 If you are modifying an existing report click the Field sort or function that you want to change and select a new value as follows a Click the asterisk after Field b Select the type of information to include in the current report field c If you want to sort the data in the current field cl...

Page 269: ... condition backward to change the order of your conditions accordingly Note The lists of available linked descriptors are dynamically generated in consideration of all other variables within the same condition For more information about condition groups and their application see Understanding Condition Groups 2 Check or clear individual filter conditions to enable or disable their application resp...

Page 270: ...iods of time Summarization options are configured as follows To configure results summarization 1 If you do not want to summarize your results confirm that Do not Summarize the Results is selected 2 If you want to summarize your results complete the following steps a Select Summarize the Results by Hour Date Month etc and then select the summarization period b Specify the location of the summary f...

Page 271: ...he grouping order accordingly Field Formatting Options Tab When you create or modify reports the Field Formatting tab allows you to customize the format of the various results fields in your report To format results fields select the field you want to format and then edit labels and select options as appropriate Notes n The formatting options available for each field may be different according to ...

Page 272: ...eft pane File Open to open an existing report File New Report to create a new report For more information about creating reports see Creating and Viewing Reports 2 Select File Export and then click the format in which you want to export your report 3 Check the fields in your open report that you want to export into the selected format and then click OK 4 Select a location to save your file 5 Provi...

Page 273: ...t title that you assign in the following procedure To generate an example report of network device availability information 1 Click Start All Programs SolarWinds Alerting Reporting and Mapping Report Writer 2 Click File New Report 3 The example calls for a report on availability over the past week so select Historical Availability Details and then click OK 4 Type My Reports in the Report Group fie...

Page 274: ...firm that Make this Report availablefrom the Orion website is checked 6 Click Select Fields 7 Click Browse and then select Add a new field 8 Click the Field asterisk and then select Network Nodes Node Details Node Name 274 Example Device Availability Report ...

Page 275: ... Network Nodes Node Status Status Icon Note While this field makes a distinct visual difference for a report viewed in color it will make little or no difference if printed in black and white 11 Click Browse and then select Add a new field 12 Click the Field asterisk and then select Network Nodes Node Status Status 275 ...

Page 276: ...ormatting 15 Click Status in the Select a Field list and then change the Column Header entry to Current Status 16 Click Status_Icon in the Select a Field list and then change the Column Header entry to Current Status 17 Click Execute SQL Query Note Column widths are adjustable To change a column width place your cursor on the column divider and drag it to a different position 18 Click Select Field...

Page 277: ...ute SQL Query to confirm your choice 21 Click Browse and then select Add a new field 22 Click the Field asterisk and then select Historical Response Time and Availability Availability 23 Click the sort asterisk on the new line and then select ascending 24 Click Execute SQL Query to view the report 25 Click Time Frame 277 ...

Page 278: ...8 If you want to filter your report click Filter Results and specify filter rules as on the Select Fields tab 29 Click File Save to save your work Using Orion Report Scheduler Orion provides the Orion Report Scheduler to configure reports for automatic generation and distribution n Creating a Scheduled Report Job n Using Orion Report Scheduler with HTTPS 278 Using Orion Report Scheduler ...

Page 279: ...8 Provide a job name for this scheduled report and then click Continue 9 Paste the URL of the report you want to schedule into the link field 10 If you need to provide Windows login credentials to view the report you are scheduling click the NT Account login tab and then provide the user account details needed to log in 11 If you want to create a printable report that excludes the Orion Web Consol...

Page 280: ... job and then click Finish Using Orion Report Scheduler with HTTPS If you are using HTTPS to view reports in the Orion Web Console your HTTPS server may require the Orion Report Scheduler to provide a trusted certificate before the requested report may be printed or sent To use Orion Report Scheduler with HTTPS either provide valid certificates to all users accounts requesting reports from the HTT...

Page 281: ...m Report Scheduler If any warning dialogs are open on the Server when a web page is scheduled for printing in Report Scheduler the print job may not complete To ensure that print jobs configured in the Report Scheduler complete confirm the following n Print the Web Page is selected when the scheduled task is configured in Report Scheduler n All open dialogs including SWToolset exe and javascript w...

Page 282: ...tting Account Limitations To allow account limited users access to reports 1 Open the Orion Platform reports folder Note All reports created or predefined in SolarWinds Report Writer are by default stored in C Program Files Solarwinds Orion Reports 2 Create a new folder using the name of the account limited user 3 Copy the reports you want the account limited user to see from the Orion Platform re...

Page 283: ...log Viewer application The Syslog view in the Orion Web Console provides quick access to current messages filtered by any or all of the following criteria n Name or type of network object sending the message n Message Severity Facility Type or Pattern n Time Period in which the message was sent The Syslog Viewer application also allows you to tailor your view of Syslog messages using fully customi...

Page 284: ...g is located in C Program Files SolarWinds Orion Orion SyslogService 3 Locate the following line add key UDPListenPort value 514 4 Edit value 514 as required to indicate the port on which your monitored devices are configured to send Syslog messages to your Server 5 Save SyslogService exe config Syslog Messages in the Web Console The Orion Web Console provides both Syslog specific resources and a ...

Page 285: ...message packet For each message type this resource provides the severity the hostname or IP address of the message originator and the total number of Syslog messages received Last 25 Syslog Messages The Last 25 Syslog Messages resource provides a list of the last 25 syslog messages that have been sent by monitored network devices to the viewed node For each message this resource presents the date ...

Page 286: ...e type select the type to which you want to limit your view in the Type of Device field 5 If you want to filter your Syslog messages table by severity select the severity level to which you want to limit your view in the Select Severity field Note For more information see Syslog Severities 6 If you want to filter your Syslog messages table by facility select the facility to which you want to limit...

Page 287: ...onsole 5 Click Refresh to ensure that all selected view criteria take effect 6 Check the messages you want to acknowledge and then click Clear Selected Messages Using the Syslog Viewer Orion also provides the standalone Syslog Viewer application for viewing and acknowledging Syslog messages on your network Syslog Viewer collects Syslog messages from your network and presents them in a readily revi...

Page 288: ...earch Messages 2 Enter appropriate search criteria and then click Search Database 3 If you want to group messages for easier navigation select the type of grouping from the Grouping list Note Messages can be acknowledged in the search results just as they can be acknowledged in the Current Messages view For more information see Syslog Server Settings 4 If you want to limit the number of messages t...

Page 289: ...your primary viewer for Syslog messages select the Message Parsing tab and then complete the following steps Note The following data points are saved within the Syslog tables in your Orion Platform database Removing the added data from each record helps you to proactively reduce the size of your database 11 Check Remove embedded Date Time from Syslog Messages Remove Message Type from Syslog Messag...

Page 290: ...me Pattern rule is case sensitive n When Use Regular Expressions in this Rule is checked you may use regular expressions in place of like statements For more information about using regular expressions in SolarWinds UDT see Regular Expression Pattern Matching 8 If you want to limit the rule to only specific message types or text within a Syslog message on the Message tab enter rules as appropriate...

Page 291: ...ng the time period are discarded 12 Configure Syslog alert actions on the Alert Actions tab as shown in the following steps a If you are associating a new action to the rule click Add New Action For more information about available actions see Available Syslog Alert Actions b If you want to edit an existing action for the rule select an action from the list and then click Edit Selected Action c Co...

Page 292: ...sage Log the Message to a file Allows you to specify a file and a series of variables with which to tag Syslog messages sent to the file Ensure you have already created the log file you want to use The alert cannot create a file Windows Event Log Write a message to local or remote Windows Event Logs Forward the Syslog message Specify the IP address or hostname and the port to forward a Syslog even...

Page 293: ...ion installations of Orion on Windows XP Send an E mail Page Send an email from a specified account to a specified address using a specific SMTP server and containing a customizable subject and message Stop Processing Syslog Rules Stops the processing of Syslog rules for the matching Syslog message Forwarding Syslog Messages The Syslog message forwarding action allows you to forward received Syslo...

Page 294: ...network packet check Spoof Network Packet and then select an appropriate Network Adapter d Click OK to complete the configuration of your Syslog forwarding action Syslog Alert Variables The following variables can be used in Syslog alert messages Each variable must begin with a dollar sign and be enclosed in curly braces as for example VariableName Syslog alerts also support the use of Node alert ...

Page 295: ...Name Current month name in the local language LongTime Current Time Long Time format M Current numeric month MM Current month Two digit number zero padded MMM Current month Three character abbreviation MediumDate Current date Medium Date format Minute Current minute Two digit format zero padded Month Full name of the current month N Current month and day S Current second Second Current second Two ...

Page 296: ...Severities Version Version of the SolarWinds software package See also Syslog Date Time Variables Syslog Message Priorities Included at the beginning of each Syslog message is a priority value The priority value range spans between 0 and 191 and is enclosed in angle bracket and delimiters The priority value is calculated using the following formula Priority Facility 8 Severity For more information...

Page 297: ... 0 local0 5 messages generated internally by Syslog 17 local use 1 local1 6 line printer subsystem 18 local use 2 local2 7 network news subsystem 19 local use 2 local3 8 UUCP subsystem 20 local use 2 local4 9 clock daemon 21 local use 2 local5 10 security authorization messages 22 local use 2 local6 11 FTP daemon 23 local use 2 local7 Syslog Severities The following table provides a list of Syslog...

Page 298: ...rning messages are not errors but they indicate that an error will occur if required action is not taken An example is a file system that is 85 full Each item must be resolved within a given time 5 Notice Events that are unusual but are not error conditions These items might be summarized in an email to developers or administrators to spot potential problems No immediate action is required 6 Infor...

Page 299: ...multi threaded it can handle large numbers of simultaneously incoming traps You can view SNMP traps in the Trap Viewer application The Trap Viewer application allows you to configure trap specific alerts to view and search traps and to apply powerful trap filtering Note When configuring devices to send SNMP traps confirm that traps are sent to the IP address assigned to the SolarWinds UDT server T...

Page 300: ... in the following procedure To view SNMP traps in the Web Console 1 Click Start All Programs SolarWinds Orion Web Console 2 Click Traps in the Views toolbar 3 If you want to filter your traps table view by device select the device to which you want to limit your view in the Network Object field 4 If you want to filter your traps table by device type select the device types you want to view in the ...

Page 301: ...asy to view trap messages as shown in the following steps To view current trap messages 1 Click Start All Programs SolarWinds Orion Syslog and SNMP Traps Trap Viewer 2 Click View Current Traps 3 Click a column header to order listed traps by the selected trap characteristic 4 Configure the Trap Viewer by clicking and dragging columns to order the presentation of trap characteristics Searching for ...

Page 302: ...l tab configure the following Trap server settings a Position the top slider to set the Maximum number of traps to display in Current Traps view b If you want SolarWinds NPM to Automatically Refresh the Current Traps View check the option accordingly and then position the middle slider to set the refresh rate c Position the Retain Trap messages for how many days slider to set the length of time th...

Page 303: ... rule applies Note Use the examples listed on this tab to format the list properly 9 If you want the rule limited to messages from specific hosts domains or hostname patterns click DNS Hostname and then enter a DNS Hostname Pattern Notes n The DNS Hostname Pattern rule is case sensitive n When Use Regular Expressions in this Rule is checked regular expressions can be used in place of like statemen...

Page 304: ...cking enter the time period and then select days of the week on which to apply the rule Notes n Enabling Time of Day checking creates more overhead for the CPU n Messages received outside the specified timeframe will not trigger alerts 14 If you want to suppress alert actions until a specified number of traps arrive that match the rule click Trigger Threshold check Define a Trigger Threshold for t...

Page 305: ...g alert actions see Adding Alert Actions Discard the Trap Allows you to delete unwanted traps sent to the SNMP Trap server Tag the Trap Allows you to add a custom tag to received traps Ensure you include the Tag column in the viewer when assigning a tag Flag the Trap with a specific color Allows you to assign a specific color for display in the Orion Web Console and the Trap Viewer to flag traps m...

Page 306: ...is used when creating real time change notifications in SolarWinds UDT Execute an external VB Script Allows you to launch a VB Script using the selected script interpreter engine and a saved script file Send a Windows Net Message Allows you to send a Windows Net message either to a specific computer or to an entire domain or workgroup Note The only operating systems supporting Windows Net Messagin...

Page 307: ... You must begin each variable with a dollar sign and enclose each variable identifier in curly braces as for example VariableName Note Trap alerts may also use any valid node variables See n Trap Date Time Variables n Other Trap Variables Trap Date Time Variables See also Other Trap Variables Trap Date Time Variable Description AbbreviatedDOW Current day of the week Three character abbreviation Ab...

Page 308: ...ME MONTH DAY YEAR LongTime Current Time HH MM SS AM PM M Current numeric month MM Current month Two digit number zero padded MMM Current month Three character abbreviation MMMM Full name of the current month MediumDate Current date DAY NAME MONTH DAY YEAR MediumTime Current Time HH MM SS AM PM Minute Current minute Two digit format zero padded MonthName Full name of the current month S Date time t...

Page 309: ...s of device triggering alert IP_Address IP address of device triggering alert Message Message sent with triggered trap and displayed in Trap Details field of Trap Viewer MessageType Name or type of trap triggered Raw Raw numerical values for properties sent in the corresponding incoming trap RawValue Raw numerical values for properties sent in the corresponding incoming trap The same as Raw vbData...

Page 310: ...rty to nodes for grouping them on the web or in a report n Add a custom property and display it as an annotation on a chart Custom Property Editor lets you choose from a provided collection of the most commonly used properties or you can easily and efficiently build your own custom properties For more information see Creating a Custom Property Once your custom property is defined the Import Wizard...

Page 311: ...tch b Select the Orion Platform database table to which you want to add the new custom property c Provide the new Property Name Notes n To ensure full custom property functionality do not leave the Property Name field empty n Although most non alphanumeric characters used in custom property names are replaced by underscores _ when names are stored in the Orion Platform database SolarWinds recommen...

Page 312: ...perties To import custom property data 1 Click Start All Programs SolarWinds Orion Grouping and Access Control Custom Property Editor 2 Click File Import and then select Import from Comma Delimited File or Import from Text File as appropriate 3 Navigate to the file that contains your custom property data 4 Select the file that contains your custom property data and then click Open 5 Select the del...

Page 313: ...y also customize the display for interfaces To configure Custom Property Editor settings 1 Click Start All Programs SolarWinds Orion Grouping and Access Control Custom Property Editor 2 Click File Settings 3 Click Node Editing and check the system properties you want to see in the Edit Node Properties window Repeat for Volume Editing 4 If you want to enable Auto Search click Auto Search and then c...

Page 314: ...m property fields to which a filter is applied The following procedures show how to use filters within Custom Property Editor See n Creating Custom Properties Filters n Removing Custom Properties Filters Creating Custom Properties Filters The following procedure creates a custom properties filter Note Orion Network Performance Monitor users may also create filters for interface custom properties 1...

Page 315: ...rd or Move current condition backward to change the order of your conditions accordingly 6 Continue to click hyperlinked text and use the cascading menus to select filtering criteria 7 If you have completed the configuration of your filter click OK Note The Edit Object Properties view changes based upon the selected filter and the text of the Filter Active No Active Filter now displays Filter Acti...

Page 316: ...DT property to limit user access For greater flexibility however you can use the Account Limitation Builder to create your own account limitations based on predefined or custom properties For more information about enabling account limitations in the Orion Web Console see Setting Account Limitations For more information about custom properties see Creating Custom Properties See n Creating an Accou...

Page 317: ...re information see Creating Custom Properties n The remaining boxes are populated automatically based upon your selection 5 Choose a Selection Method Note This is the selection format that will appear when you are choosing values for the account limitation through the web Account Manager For more information see Setting Account Limitations 6 If you want to include your own description of your acco...

Page 318: ... Selected Limitations Note Although Orion deletes the selected limitations from the table ensuring that they will no longer be available through the web Account Manager if you delete a limitation using the Account Limitation Builder all accounts that have been assigned that limitation will remain limited Deleting a limitation simply makes it unavailable for future use in the Orion Web Console 318 ...

Page 319: ...atabase Maintenance The database Orion Platform is hosted on a Microsoft SQL Server When installing SQL Server you have the option of installing the SQL Server Management Studio If you are the database administrator for the SQL Server hosting your Orion Platform database SolarWinds generally recommends that you install this utility as it provides a number of features that are not currently availab...

Page 320: ...pane of Database Manager To add a SQL server to Database Manager 1 Click Start All Programs SolarWinds Orion Advanced Features Database Manager 2 You can select either Add server or Add default server Note Once your SQL server has been added to the Database Manager you will then be able to view databases table details and run queries against those tables Using SQL Server Management Studio If you h...

Page 321: ...ick Maintenance Plan Wizard 5 Click Next to start the SQL Server Maintenance Plan Wizard 6 Provide an appropriate Name and Description for your maintenance plan 7 Click Browse next to the Server field 8 Check your SQL Server Instance and then click OK Note If your SQL Server Instance is not in the list provide it manually 9 Select the authentication type that is used to connect to the SQL server a...

Page 322: ...ion with sufficient free space 21 Click Next 22 On the Select Plan Properties view click Change 23 Configure the database maintenance job schedule as follows a Provide an appropriate Name for the new job schedule b Select Recurring as the Schedule type c Check Enabled and then select Daily in the Occurs field d Provide an off peak network usage time in the Occurs once at field e Select a Start dat...

Page 323: ...ile retaining the statistics By regularly running database maintenance you can realize significant space savings and performance improvements Database maintenance can either be run directly from the Start menu or scheduled for a set Archive Time and initiated from the Polling Settings view in the Orion Web Console In either case once started database maintenance normally proceeds without further a...

Page 324: ...fice With advanced alerting SolarWinds UDT gives you the ability to immediately discover whenever any device on your network is experiencing a problem The following procedures create an advanced alert that uses a custom location property to alert you to a node failure on your monitored network n Creating a Custom Property n Creating an Alert Using a Custom Property n Configuring Alert Actions n Te...

Page 325: ...eate an alert to discover network device failures To create and apply a custom location property 1 Click Start All Programs SolarWinds Orion Grouping and Access Control Custom Property Editor 2 Click Add Custom Property 3 Select Add Predefined Properties check State and then click OK 4 Click Start All Programs SolarWinds Orion Web Console 5 Log in to the Orion Web Console as an administrator 6 Cli...

Page 326: ...te type the appropriate state name for the node or group of nodes you selected and then click Submit Creating an Alert Using a Custom Property The following example creates multiple alerts using the State custom property defined previously Each alert will trigger when a node goes down Upon triggering each alert will perform a specific action that depends on the value of the State custom property f...

Page 327: ...rt actions to a selected alert Configuring Alert Actions The following sections create three different actions for the same alert n Create a Local Alert Log n Send a Syslog Message n Send an SNMP Trap Prerequisites This is the third task in the process to create an alert to discover network device failures Previous tasks are 1 Creating a Custom Property 2 Creating an Alert Using a Custom Property ...

Page 328: ...t you want to enable on your network for editing Note For more information about opening an alert for editing see Creating and Configuring Advanced Alerts 2 Click the Trigger Actions tab and then click Add New Action 3 Select Log the Alert to a file and then click OK 4 Click Browse to open the default Orion directory 328 Configuring Alert Actions ...

Page 329: ... the alert log file name 6 Click Save 7 In the Message text box type Node NodeName in State network is currently down 8 Click OK Send a Syslog Message The following procedure configures an additional action that sends a Syslog message to a designated server when this alert triggers 329 ...

Page 330: ...Type 127 0 0 1 as the Hostname or IP Address of the Syslog Server and then type Node NodeName in State network is currently down in the Syslog Message field Note The variable syntax is required for SolarWinds NPM variables 5 Click OK Send an SNMP Trap The following procedure configures an SNMP trap alert action 330 Configuring Alert Actions ...

Page 331: ...ax is required for SolarWinds NPM variables 5 Click OK 6 If you are finished configuring alert actions click OK Testing Alerts You do not have to actually experience a device failure to confirm that your alerts are working SolarWinds NPM provides a Test Alerts function that allows you to ensure that you have configured your alerts properly as shown in the following procedure Prerequisites This is ...

Page 332: ... Alert 1 Click Start All Programs SolarWinds Alerting Reporting and Mapping Advanced Alert Manager 2 Click Configure Alerts 3 Check the alert you want to test and then click Test Note For purposes of this example check Alert me when a node goes down as it is the same alert that was configured previously 332 Testing Alerts ...

Page 333: ...typically Volume Program Files Solarwinds Orion n To view results of your Syslog message action click Start All Programs SolarWinds Syslog and SNMP Traps Syslog Viewer n To view the results of your Syslog message action click Start All Programs SolarWinds Syslog and SNMP Traps Trap Viewer Scheduling and Emailing Business Hours Reports You are the SolarWinds administrator for your company and you h...

Page 334: ... edit the Report Group Report Title and Description as appropriate 4 On the Select Fields tab click Browse and then click Add a new field 5 In the new field click the Field asterisk and then select Network Nodes Historical Response Time and Availability Availability 6 On the Filter Results tab click Browse and then select Add a new elementary condition 7 In the new field click the first asterisk a...

Page 335: ...me and then append ms to Average Response Time in the Column Header field 24 Click Preview on the right of the Report Designer pane 25 Click File Save The report is now saved to the Reports folder on your Server and it will display as a member of the Report Group designated on the General tab of the Report Designer Next Scheduling and Emailing a Report Scheduling and Emailing a Report The followin...

Page 336: ... as HTML or Email the Web Page as PDF are selected and then click Continue 16 Provide required email addresses and a subject in the appropriate fields on the Email To tab 17 Provide a name and reply address on the Email From tab 18 On the SMTP Server tab type the hostname or IP address and confirm the port number of the server used to send email from the Server 19 Click Continue 20 Enter the user ...

Page 337: ...nage Groups in the Node Group Management grouping of the Orion Website Administration page 5 Click Add New Group 6 Provide an appropriate Name and Description for the custom group For example a group named Austin could be described as All monitored network objects in the Austin office 7 Click Next 8 In the Available Objects pane check all monitored objects fitting the group definition For example ...

Page 338: ... a view of all web console resources It is therefore possible to pick duplicates of resources you are already viewing n Several options on the Add Resources page are added to the list of resources for a page but the actual configuration of a given map link or code is not added until the page is previewed n Some resources may require additional configuration For more information see Resource Config...

Page 339: ...rmation for the resource has not been polled yet For more information see Resource Configuration Examples 14 Close the preview window 15 If you are satisfied with the configuration of your view click Done Notes n For more information about applying limitations to this custom view see Configuring View Limitations n For more information about adding a custom view to menu bars as a custom item see Cu...

Page 340: ...purchased separately from your main Orion User Device Tracker install and require the installation of the SolarWinds UDT Additional Polling Engine For more information about purchasing licenses contact your sales representative sales solarwinds com or customer service n Additional Polling Engine System Requirements n Installing an Additional Polling Engine n Upgrading an Additional Polling Engine ...

Page 341: ...version of the module you want to use on the server hosting your Additional Polling Engine For more information see the SolarWinds documentation for your Orion Platform product n If you have configured an alert with a Send Email action to trigger on a node monitored by an additional polling engine confirm that the additional polling engine has access to your SMTP server Note After completing the f...

Page 342: ...copying files 9 Click Finish to complete the Installation Wizard 10 Click Enter Licensing Information to enter your license or click Continue Evaluation 11 Review the Configuration Wizard Welcome page and then click Next 12 Configure the database for your environment by selecting the appropriate SQL Server database and Authentication information and then click Next 13 Configure the database by sel...

Page 343: ...uration change is made or when a module is added to your Additional Polling Engine In general the steps to configure an Additional Polling Engine are the same as those required to configure a primary SolarWinds UDT polling engine with the following additional considerations n If you are using custom properties to monitor your network you must copy related schema schema and configuration config and...

Page 344: ...s an administrator 2 Click Settings in the top right of the web console 3 Click Manage Nodes in the Node Group Management grouping of the Orion Website Administration page 4 Locate the node to manage using either of the following methods n Use the search tool above the node list to search your Orion Platform database for the device you want to manage n Select an appropriate Group by criteria and t...

Page 345: ... automatically detects the SolarWinds NPM Additional Web Console if present 3 Review the Welcome page and then click Next 4 Accept the license agreement and then click Next 5 Choose a destination location or accept the default and then click Next 6 Click Next to start copying files 7 Click Finish to complete the Installation Wizard 8 Review the Configuration Wizard Welcome window and then click Ne...

Page 346: ...lude the default UDT reports To ensure your default UDT reports are available on your Additional Web Console install copy the Reports folder to your Additional Web Console server This folder is typically C Program Files SolarWinds Orion Reports 346 Copying the Default Reports ...

Page 347: ...t n Wrong Connection Type Reported for Endpoint n Wrong VLAN Reported for Endpoint n No DNS Data for a Device n No Layer 3 Data for a Device n No Layer2 Data for a Device n No User Data Retrieved Via WMI Windows Server 2003 n UDT Not Receiving User Data from Domain Controllers n Adding a Deleted Port Back into UDT n Orion Platform Components Checking Device Compatibility UDT Compatibility Checker ...

Page 348: ...password to access the remote event log 5 Click Next 6 Select the test targets for this session and then click Finish Results display in the session data window Analyzing Test Results After you scan a device the following sections guide you in understanding the results for the different test targets Discovery Layer 2 Layer 3 and DNS In the Session Data menu you can find some items with Job Statist...

Page 349: ...yTable n vlanTrunkPortDynamicStatus Consult these objects about endpoints MAC addresses and to which ports they are connected if UDT is not displaying a specific endpoint n dot1dTpFdbTable n dot1dBasePortTable Layer 3 Job Statistics Consult these objects about endpoints IP addresses and their mapping to corresponding MAC addresses to find what the device whose IP address UDT cannot see is returnin...

Page 350: ...ully or shows an error n Check the UDT BusinessLayer log to see if the discovery job s results were processed successfully or shows an error Node Discovery Fails for Some Devices Issue Device discovery fails if done for specific devices Solution These are the paths to resolving this issue n UDT Discovery runs on the poller the nodes are affiliated with i e it respects main and additional polling e...

Page 351: ...e test succeeds the credentials are valid for the purposes of retrieving user data from the domain controller If not see Managing Active Directory Credentials to edit the credentials or create another set UDT Polling Spikes CPU on Target Device s Issue CPU utilization spikes on a device when UDT polls it Solution Try one or more or these things n Adjust the SNMP Pacing Delay setting on Advanced se...

Page 352: ...eturned we know the Layer 3 job is running Solution Keep in mind that the Endpoint Details view displays both current and historical data Connect to the relevant network device and check the ARP table to verify that the MAC address for the endpoint is correct Wrong MAC Address Reported for Endpoint Issue The data returned for an endpoint has incorrect MAC address Since data is being returned we kn...

Page 353: ... endpoint is connected check the MAC address routing table Wrong VLAN Reported for Endpoint Issue The data returned for an endpoint has incorrect VLAN information Since data is being returned we know the Layer 2 job is running Solution Connect to the relevant network device and correct any error in its MAC address routing table for the endpoint No DNS Data for a Device Issue A device is added to U...

Page 354: ...uccessfully verify job s duration and adjust timeout if necessary Settings UDT Settings Advanced Settings n In UDT BusinessLayer log verify the job s results are processed successfully n Connect to the device and verify ARP address table e g sh arp No Layer2 Data for a Device Issue A device is added to UDT but doesn t display data Layer2 Solution Verify that Device supports all relevant OIDs n Lay...

Page 355: ...urity 3 Add to the existing string the extra ACL A 0x1 S 1 5 32 573 4 Save and exit UDT Not Receiving User Data from Domain Controllers Issue UDT credentials are managing relevant domain controllers and the credentials for accessing them are valid AD polling however is not working Solution In some cases this problem has been traced to the wrong event codes being generated on the domain controller ...

Page 356: ...lect Show Deleted Ports 8 Click FILTER ALL PORTS BELOW then click next to the node s on which you deleted the ports You should see all ports including the deleted ones 9 Click the deleted ports They are added back into UDT 10 Click Submit Orion Platform Components SolarWinds UDT runs on a platform of components common to all SolarWinds networking products The following sections provide basic check...

Page 357: ...rvice It is not exclusive to SolarWinds NPM n SolarWinds SolarWinds product services n SolarWinds Information Service n SolarWinds Platform product Engine n SolarWinds Syslog and Trap Services n SQL Server n Internet Information Service IIS Stop and Restart Many problems disappear when programs are restarted Stopping and restarting Internet Information Service IIS may eliminate web page problems P...

Page 358: ...ary Directories The following sections provide procedures for moving Windows and SQL Server temporary directories to optimize Server performance and resources Moving the SQL Server Temporary Directory The SQL Server temporary directory tempdb where temporary database objects generated during table creation and sorting are stored is typically created in the same location on your Orion Platform data...

Page 359: ...low Performance on Windows Server 2008 If Orion is installed on Windows Server 2008 or Windows Vista and there are any devices on your network between your Server and your database server that do not support RFC 1323 TCP Extensions for High Performance the TCP window size auto tuning feature of Windows Server 2008 and Windows Vista may prevent your Server from successfully connecting with your Ori...

Page 360: ...d command prompt Note In some cases having User Account Control UAC enabled on Windows Server 2008 and Windows Vista evaluation only can lead to installation errors For more information about disabling UAC see Disable User Account Control UAC 4 At the prompt enter the following netsh interface tcp set global autotuninglevel disabled 5 Close the command prompt window and then restart your Server 36...

Page 361: ...ash followed by any of A backslash escapes special characters to suppress their special meaning matches xFF where FF are 2 hexadecimal digits Matches the character with the specified ASCII ANSI value which depends on the code page used Can be used in character classes xA9 matches when using the Latin 1 code page n r and t Match an LF character CR character and a tab character respectively Can be u...

Page 362: ...ible matches for the character class All characters except the listed special characters abc matches a b or c backslash followed by any of A backslash escapes special characters to suppress their special meaning matches or hyphen except immediately after the opening Specifies a range of characters Specifies a hyphen if placed immediately after the opening a zA Z0 9 matches any letter or digit care...

Page 363: ...he start of a line in a file as well matches a in abc ndef Also matches d in multi line mode dollar Matches at the end of the string to which the regular expression pattern is applied Matches a position rather than a character Most regular expression flavors have an option to make the dollar match before line breaks i e at the end of a line in a file as well Also matches before the very last line ...

Page 364: ...ng item optional The optional item is included in the match if possible abc matches ab or abc Makes the preceding item optional The optional item is excluded in the match if possible This construct is often excluded from documentation due to its limited use abc matches ab or abc star Repeats the previous item zero or more times As many items as possible will be matched before trying permutations w...

Page 365: ...ious item between n and m times Will try to repeat m times before reducing the repetition to n times a 2 4 matches aa aaa or aaaa n m where n 1 and m n Repeats the previous item between n and m times Will try to repeat n times before increasing the repetition to m times a 2 4 matches aaaa aaa or aa n where n 1 Repeats the previous item at least n times Will try to match as many items as possible b...

Page 366: ...re word characters b matches c in abc B Matches at the position between two word characters i e the position between w w as well as at the position between two non word characters i e W W B B matches b in abc Alternation Alternation Character Description Example vertical bar or pipe Causes the regular expression engine to match either the part on the left side or the part on the right side Can be ...

Page 367: ... log Finds the line with access list 105 deny followed by any number of characters of any type followed by tcp any any eq 139 log on the same line The regular expression string finds any character and any number of characters on the same line This expression can be used to find spaces tabs numbers letters or special characters ntp clock period d Finds any line that includes ntp clock period follow...

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