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Free Replacement: This contains the provision of equivalent replacement devices or
parts, which can be dispatched step by step against return of the defect devices or
device parts or can be also delivered by order.
The equipment must be shipped in its original packaging or equivalent. Battery ship-
ments may only be sent in the original packaging. Replacement devices are in perfect
refurbished condition or new condition and become the property of the buyer, step by
step against the replaced device, which becomes the property of SOLARMAX. Should
the part or device to be exchanged not have been returned to SOLARMAX within two
weeks of delivery of the part or replacement device, SOLARMAX will invoice the addi-
tional costs for the part or device supplied.
Free On-Site-Replacement: This contains material cost as well as labour and travel
expenses of SOLARMAX staff or staff authorized by SOLARMAX, insofar as it was send
to the operation site by SOLARMAX.
Further requirements MAX.STORAGE: The battery is considered defective if its
remaining capacity is less than 80 % of its nominal capacity.
SOLARMAX has the right to optimize the operation of the plant at any time in accord-
ance with the warranty, i.e. to qualitatively modify key data and functions for opera-
tion and life support and adjust system and battery performance or battery discharge
depth to optimise battery life by remote maintenance and control means.
Further-reaching claims, especially claiming the replacement of direct and indirect
damages, founded by the defect of the device or cost incurred by the implementation
and removal or lost profit, are not covered by this guarantee.
2 Assurance of Repair and Replacement
SOLARMAX will provide repair material and replacement devices during the duration
of guarantee in its discretion. If repair material or replacement devices for particular
devices are not available anymore, the following applies:
SOLARMAX is authorized to install the device, which needs to be replaced, with a com-
parable device with an equivalent or higher performance. Necessary technical adjust-
ments of the replacement device for the installation of such a replacement device are
covered by the guarantee for expenditure of time and material to the extent of up to 10
% of the list price of the replacement device. Not covered by the guarantee are, if need
be, a required replacement and a connection of peripheral devices as well as, if need
be, required adjustments of surrounding devices of an inverter (such as supply cord,
ventilation and safety devices).
SOLARMAX does its level best to minimize the extent of adjustment.
If there is no replacement material available at a reasonable expense, SOLARMAX is
authorized to replace the defect device. In this case, the above mentioned terms of
replacement are applicable.
3 Duration of Guarantee for Device Repair / Device Replacement
In case of repair or replacement of devices within the scope of the guarantee, the
remaining duration of guarantee of the original device applies to the repaired /
replaced device.
4 Exclusion of Guarantee Services
Especially in following cases, the guarantee claim is cancelled:
●
In the event of transport damage or external influences
●
In the event of interference, changes, repairs by non-SOLARMAX-authorized staff
or on one’s own
