Error Messages
You can view error messages on the SetApp Status page. To access the SetApp Status
page, select
Commissioning
è
Information
è
Error Log
.
Error message
Description
Troubleshooting
Cellular Plug-in not
detected
The Cellular Plug-in is not
communicating with the
communication board.
Check that the Cellular Plug-in is installed
properly, that all the pins are inserted in the
correct location.
Not Activated -
Switch Server to
Cellular
The GSM Plug-in is not
configured to connect to the
monitoring platform via the
cellular network.
Select
Monitoring Communication
è
Cellular
.
Not Activated -
Choose Data Plan
A data plan has not been
specified.
Select
Monitoring Communication
è
Cellular
è
Data Plan
è
High Bandwidth
è
Auto
Activation
.
SIM not detected
The SIM card is not inserted or
not recognized.
Insert a valid SIM card and check that it is inserted
correctly.
Enter PIN
Personal Identification Name
(PIN ) code is pending.
Select
Monitoring Communication
è
Cellular
è
Configurations
è
Edit
and set the PIN code
according to the MNO (Mobile Network
Operator).
Enter APN
The Access Point Name (APN)
parameter is empty.
Select
Monitoring Communication
è
Cellular
è
Configurations
è
Edit
and set the APN
according to the MNO (Mobile Network
Operator).
APN authentication
failed
Invalid APN, username or
password.
Select
Monitoring Communication
è
Cellular
è
Configurations
è
Edit
and set the
APN/username/ password according to the
MNO.
If setting the APN/username/password
according to the MNO generates a
"Configuration Error", check with SolarEdge
Support whether the SIM needs to be activated.
Not registered
The Cellular Plug-in is not
registered to a network
provider.
Check antenna connection or change antenna
location.
Contact SolarEdge support.
No signal
No cellular signal is received.
Check that the antenna cable is connected
Chapter 5: Configuring Cellular Communication
17
Cellular Plug-in Installation Guide
