4
SOLAHART HEAT PUMP WATER HEATER WARRANTY
- AUSTRALIA ONLY -
HEAT PUMP WATER HEATER MODEL 270HAV
1.
THE SOLAHART WARRANTY
–
GENERAL
1.1
This warranty is given by Solahart Industries Pty Limited ABN 45 064 945 848 of 1 Alan Street,
Rydalmere New South Wales.
1.2
Solahart offers national service through its Dealer network. Solahart will repair or replace components
at the address of the water heater subject to the terms of the Solahart warranty. Solahart, in addition
can provide preventative maintenance and advice on the operation of your water heater.
1.3
For details about this warranty, you can contact us on 1800 638 011.
1.4
The terms of this warranty and what is covered by it are set out in sections 2 and 3 and apply to water
heaters manufactured from the 1
st
June 2021.
1.5
If a subsequent version of this warranty is published, the terms of that warranty and what is covered by
it will apply to water heaters manufactured after the date specified in the subsequent version.
2.
TERMS OF THE SOLAHART WARRANTY AND EXCLUSIONS TO IT
2.1
The decision of whether to repair or replace a faulty component is at
Solahart’s sole discretion.
2.2
If you require a call out and we find that the fault is not covered by the Solahart warranty, you are
responsible for our standard call out charge. If you wish to have the relevant component repaired or
replaced by Solahart, that service will be at your cost.
2.3
Where a failed component or cylinder is replaced under this warranty, the balance of the original
warranty period will remain effective. The replacement does not carry a new Solahart warranty.
2.4
Where the water heater is installed outside the boundaries of a metropolitan area as defined by Solahart
or further than 30 km from a regional Solahart Dealer, the cost of transport, insurance and travelling
between the nearest Solahart Dealer’s premises and the installed site shall be the owner’s responsibility.
2.5
Where the water heater is installed in a position that does not allow safe or ready access, the cost of
that access, including the cost of additional materials handling and/or safety equipment, shall be the
owner’s responsibility. In other words, the cost of dismantling or removing cupboards, doors or walls
and the cost of any special equipment to bring the water heater to floor or ground level or to a serviceable
position is not covered by this warranty.
2.6
This warranty only applies to the original and genuine Solahart water heater in its original installed
location and any genuine Solahart replacement parts.
2.7
The Solahart warranty does not cover faults that are a result of:
a) Accidental damage to the water heater or any component (for example: (i) Acts of God such as
floods, storms, fires, lightning strikes and the like; and (ii) third party acts or omissions).
b) Misuse or abnormal use of the water heater.
c)
Installation not in accordance with the Owner’s Guide and Installation Instructions or with relevant
statutory and local requirements in the State or Territory in which the water heater is installed.
d) Connection at any time to a water supply that does not comply with the water supply guidelines as
outlined in the Owner’s Guide and Installation Instructions.
e) Repairs, attempts to repair or modifications to the water heater by a person other than Solahart
Dealer or a Solahart Accredited Service Agent.
f)
Faulty plumbing or faulty power supply.
