Soho SO-65, User Manual

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11
8. TROUBLESHOOTING
The problems that you may encounter when using the appliance are listed below�
If you are unable to solve the problem according to following information, please
contact customer care�
PROBLEM POSSIBLE SOLUTION
The filter indicator
light continues to
flicker and does not
disappear • You have neglected the prompt for replacing the filter� When
the replace filter indicator light starts flickering, you should
replace the filter� You must replace the filter and perform a filter
indicator reset� After resetting, the indicator light will turn off�
There is no air at air
outlet • The product is not connected to the power� Ensure the plug is
fully inserted into power a socket before turning on power�
Product has been
operating for a
long time, but
the air quality
has not improved
significantly • A filter may not be installed in the product, please check filter is
correctly installed�
• The indoor humidity is too high, which has formed
condensation� Please do not place the product in places with
high humidity, as a bathroom or toilet�
• There may be a barrier surrounding the product, which has
affected the purification effect�
• The room area is too large for the purification power of the
purifier� The recommended room area of this product is 8�5m
2
�
The sound is too
loud • Before operating, please make sure that the packing plastic bag
of the filter has been removed�
Pollutants in the air
are hard to remove • Please check whether the HEPA filter is dirty� Please replace the
filter if the condition does not improve after a filter maintenance
cleaning�
The smell in the air is
hard to remove • If the appliance has been in prolonged use where there is a
strong presence of heavy odours, please replace the filter and
keep ventilating the space�