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REPLACING PRODUCT PARTS:
lf a leak or problem is suspected with your tube, locate the valves, deflate the item
and remove the inflatable PVC bladder to inspect possible problem areas. Contact
SOFINA warranty department for prompt parts replacement if a problem is located.
For non-warranty parts replacement, follow the same procedure. When a replacement
is received, follow the ASSEMBLY AND INSTALLATION steps.
WARRANTY POLICY:
SOFINA warrants, to the original purchaser only, that their high performance
products, when used for normal recreational purposes, are free from defects in
material and workmanship for a period of ninety (90) days from the date of purchase.
This warranty does NOT cover: products for rental, for hire and other uses not
considered for normal recreational purposes; nor punctures, cuts, abrasions in normal
use.
For prompt parts replacement or warranty issues, contact us directly at 1-
866-430-1876.
Replacement parts are shipped within 48 hours of notification
Monday through Friday. Do not return to your dealer.
The warranty is only valid
in the USA.
If you have any questions about any SOFINA
product, replacement parts or locating a
dealer in your area, contact us at:
Customer Service Department
257 Bridge Street
Metuchen, NJ 08840
Toll Free: 1-866-430-1876
Fax: 1-732-321-9188
Email:
Prior authorization is required for returned merchandise. No credit will be given for a
product that is sent back without prior authorization from SOFINA. After receiving
an authorization number, please ship returned products to the following address:
SOFINA Return Center
257 Bridge Street
Metuchen, NJ 08840
(Please label package with RA #)
